User Manual for Windows
Page 11
... Top Cover 720 Cleaning the Printhead...723 Other Maintenance 724 Preparing to Transfer the Printer 724 Updating the Firmware...730 Troubleshooting 731 Frequently Asked Questions 731 Frequently Asked Questions...731 Specifying Paper in the Printer Driver 733 Printing does not start 734 The Data lamp on the Control Panel... of the paper is dirty 744 The back side of the paper is dirty 744 Banding in different colors occurs 744 The contrast becomes uneven during printing 745 Colors in printed images are uneven 745 Problems with the printing quality caused by the type of paper 746 ...
... Top Cover 720 Cleaning the Printhead...723 Other Maintenance 724 Preparing to Transfer the Printer 724 Updating the Firmware...730 Troubleshooting 731 Frequently Asked Questions 731 Frequently Asked Questions...731 Specifying Paper in the Printer Driver 733 Printing does not start 734 The Data lamp on the Control Panel... of the paper is dirty 744 The back side of the paper is dirty 744 Banding in different colors occurs 744 The contrast becomes uneven during printing 745 Colors in printed images are uneven 745 Problems with the printing quality caused by the type of paper 746 ...
User Manual for Windows
Page 745
Troubleshooting Frequently Asked Questions Frequently Asked Questions Frequently Asked Questions This section presents frequently asked questions and answers. When printing on rolls, after printing? When printing manually, specify the paper type and size in the printer driver, and then load the paper. ⇒Loading... (→P.211) How do I print on Sheets (→P.146) How do I cut rolls at Actual Size (→P.348) Troubleshooting 731 Specify the type and size of Equivalent Size (→P.365) ⇒Borderless Printing by adjusting the original size to Fit the...
Troubleshooting Frequently Asked Questions Frequently Asked Questions Frequently Asked Questions This section presents frequently asked questions and answers. When printing on rolls, after printing? When printing manually, specify the paper type and size in the printer driver, and then load the paper. ⇒Loading... (→P.211) How do I print on Sheets (→P.146) How do I cut rolls at Actual Size (→P.348) Troubleshooting 731 Specify the type and size of Equivalent Size (→P.365) ⇒Borderless Printing by adjusting the original size to Fit the...
User Manual for Windows
Page 746
...custom paper size? By specifying to rotate originals 90 degrees in the printer driver, you can adjust colors as needed. ⇒Using Favorites (→P.487) 732 Troubleshooting You can specify custom sizes temporarily in the printer driver. ⇒Printing on Non-Standard Paper Sizes (→P.396) ...How do I print in the printer driver to rotate originals 90 degrees...
...custom paper size? By specifying to rotate originals 90 degrees in the printer driver, you can adjust colors as needed. ⇒Using Favorites (→P.487) 732 Troubleshooting You can specify custom sizes temporarily in the printer driver. ⇒Printing on Non-Standard Paper Sizes (→P.396) ...How do I print in the printer driver to rotate originals 90 degrees...
User Manual for Windows
Page 747
... the printer driver settings for your computer and operating system. • Specifying Paper in the Printer Driver (Windows) (→P.156) • Specifying Paper in the Printer Driver (Mac OS X) (→P.158) • Specifying Paper in the Printer Driver (Mac OS 9) (→P.160) Troubleshooting 733 For instructions on conguring paper settings in combination with a Color...
... the printer driver settings for your computer and operating system. • Specifying Paper in the Printer Driver (Windows) (→P.156) • Specifying Paper in the Printer Driver (Mac OS X) (→P.158) • Specifying Paper in the Printer Driver (Mac OS 9) (→P.160) Troubleshooting 733 For instructions on conguring paper settings in combination with a Color...
User Manual for Windows
Page 748
...mode.) In Windows, restart the print job as follows. 1.Open imagePROGRAF Printmonitor . 2.Choose Resume Printing in the File menu to restart the print job. In Mac OS X, select the printer by clicking Select Printer or Printer in the printing dialog box and try printing again. In Mac ...This process may take about ten minutes. 734 Troubleshooting The printer is not selected in the printer driver. (The printer is lling with ink. The Display Screen indicates the system is in Sleep mode.) In Windows, select the printer by clicking Printer Setup Utility (or Print Center ) and ...
...mode.) In Windows, restart the print job as follows. 1.Open imagePROGRAF Printmonitor . 2.Choose Resume Printing in the File menu to restart the print job. In Mac OS X, select the printer by clicking Select Printer or Printer in the printing dialog box and try printing again. In Mac ...This process may take about ten minutes. 734 Troubleshooting The printer is not selected in the printer driver. (The printer is lling with ink. The Display Screen indicates the system is in Sleep mode.) In Windows, select the printer by clicking Printer Setup Utility (or Print Center ) and ...
User Manual for Windows
Page 749
... then turn the printer on connecting the cable, refer to the printer's Ethernet port. The Link indicator is green if the printer is connected correctly. Although the printer normally detects the hub communication mode and transmission rate automatically (in use. (→P.736) Troubleshooting 735 If there ...negotiation mode), sometimes the hub settings cannot be detected. Cannot print over a network Cannot print over a network Cannot connect the printer to the network Cause The Ethernet cable is not connected correctly to the Quick Start Guide . 2.Make sure the Link indicator ...
... then turn the printer on connecting the cable, refer to the printer's Ethernet port. The Link indicator is green if the printer is connected correctly. Although the printer normally detects the hub communication mode and transmission rate automatically (in use. (→P.736) Troubleshooting 735 If there ...negotiation mode), sometimes the hub settings cannot be detected. Cannot print over a network Cannot print over a network Cannot connect the printer to the network Cause The Ethernet cable is not connected correctly to the Quick Start Guide . 2.Make sure the Link indicator ...
User Manual for Windows
Page 750
...; to the Ethernet Driver menu. 10. Press the Online button. Press ▲ or ▼ to select Ethernet Driver, and then press ►. 4. The printer will now restart. 736 Troubleshooting Cannot print over a network Conguring the Communication Mode Manually This topic gives instructions for conguring the communication mode manually. 1.
...; to the Ethernet Driver menu. 10. Press the Online button. Press ▲ or ▼ to select Ethernet Driver, and then press ►. 4. The printer will now restart. 736 Troubleshooting Cannot print over a network Conguring the Communication Mode Manually This topic gives instructions for conguring the communication mode manually. 1.
User Manual for Windows
Page 751
For details, see "Conguring the IP Address Using imagePROGRAF Device Setup Utility". (→P.537) or see "Conguring the IP Address Using the Printer Control Panel". (→P.619) The printer's TCP/IP network settings are trying to print from is not con...The computer you are not congured correctly. For details, see "Conguring the Printer Driver Destination (Windows)". (→P.635) Troubleshooting 737 Corrective Action Make sure the printer's IP address is not congured correctly. Make sure the computer's TCP/IP network settings ...
For details, see "Conguring the IP Address Using imagePROGRAF Device Setup Utility". (→P.537) or see "Conguring the IP Address Using the Printer Control Panel". (→P.619) The printer's TCP/IP network settings are trying to print from is not con...The computer you are not congured correctly. For details, see "Conguring the Printer Driver Destination (Windows)". (→P.635) Troubleshooting 737 Corrective Action Make sure the printer's IP address is not congured correctly. Make sure the computer's TCP/IP network settings ...
User Manual for Windows
Page 752
...61441;guring the Destination for Bonjour Network (Macintosh)". (→P.648) The computer and printer are trying to print from is not congured correctly. Make sure the computer and printer are congured correctly. For details, see "Conguring the Destination for...638) The computer you cannot print if the printer is not enabled on the printer. Make sure the computer's AppleTalk settings are on the same network. For information about network settings, ask your network administrator. 738 Troubleshooting Cannot print over a network Cannot print over AppleTalk...
...61441;guring the Destination for Bonjour Network (Macintosh)". (→P.648) The computer and printer are trying to print from is not congured correctly. Make sure the computer and printer are congured correctly. For details, see "Conguring the Destination for...638) The computer you cannot print if the printer is not enabled on the printer. Make sure the computer's AppleTalk settings are on the same network. For information about network settings, ask your network administrator. 738 Troubleshooting Cannot print over a network Cannot print over AppleTalk...
User Manual for Windows
Page 753
... the NetWare le server. Cannot print over a network Cannot print over a NetWare network Cause The printer's NetWare settings are congured correctly. Troubleshooting 739 In particular, make sure a valid frame type is used in that the print service is congured correctly and the print queue is ...
... the NetWare le server. Cannot print over a network Cannot print over a NetWare network Cause The printer's NetWare settings are congured correctly. Troubleshooting 739 In particular, make sure a valid frame type is used in that the print service is congured correctly and the print queue is ...
User Manual for Windows
Page 754
... nozzles are clogged. (→P.696) A print job was received from an incompatible printer Use the correct imagePROGRAF printer driver for assistance. 740 Troubleshooting the printer and try printing again. When Off is selected under Trim Edge First , the edge is normal. Contact your Canon dealer for driver. Print a test pattern to straighten it . Corrective Action Check...
... nozzles are clogged. (→P.696) A print job was received from an incompatible printer Use the correct imagePROGRAF printer driver for assistance. 740 Troubleshooting the printer and try printing again. When Off is selected under Trim Edge First , the edge is normal. Contact your Canon dealer for driver. Print a test pattern to straighten it . Corrective Action Check...
User Manual for Windows
Page 755
For tips on clearing paper jams, refer to bring the printer ofine. 2.Open the Top Cover and make sure the Carriage ...time, ink has become clogged in the ink supply system. In Advanced Settings in the printer driver, choose Highest or High in the printer driver is set to check the nozzles and see if they are clogged. The Printhead ...nozzles are clogged. (→P.695) Because the printer was not dry enough before cutting. Specify a longer drying period in the printer menu, in Roll DryingTime in Paper Details . (→P.49) Printing may be...
For tips on clearing paper jams, refer to bring the printer ofine. 2.Open the Top Cover and make sure the Carriage ...time, ink has become clogged in the ink supply system. In Advanced Settings in the printer driver, choose Highest or High in the printer driver is set to check the nozzles and see if they are clogged. The Printhead ...nozzles are clogged. (→P.695) Because the printer was not dry enough before cutting. Specify a longer drying period in the printer menu, in Roll DryingTime in Paper Details . (→P.49) Printing may be...
User Manual for Windows
Page 756
... paper or paper that curls or wrinkles easily after absorbing ink. In Head Height , choose Automatic . (→P.654) You are printing on the printer. 742 Troubleshooting If the paper is still scratched, try setting the Printhead level in Head Height to Highest . (→P.661) (→P.654) When printing on ..., or Strongest . Problems with the printing quality Paper rubs against the Printhead Cause Corrective Action The paper type as specied in the printer driver does Load paper of the same type as you have specied not match the type loaded in the...
... paper or paper that curls or wrinkles easily after absorbing ink. In Head Height , choose Automatic . (→P.654) You are printing on the printer. 742 Troubleshooting If the paper is still scratched, try setting the Printhead level in Head Height to Highest . (→P.661) (→P.654) When printing on ..., or Strongest . Problems with the printing quality Paper rubs against the Printhead Cause Corrective Action The paper type as specied in the printer driver does Load paper of the same type as you have specied not match the type loaded in the...
User Manual for Windows
Page 757
...the Printhead higher in Head Height , one level at a time. (→P.661) (→P.654) The Printhead is specied in the printer driver as specied on CAD Tracing Paper or lm-based media, choose a VacuumStrngth setting of Standard , Strong , or Strongest .... (→P.182) (→P.212) A cut line is still scratched, try printing again. Clean the Ejection Guide . (→P.718) Troubleshooting 743 through the printer menu. (→P.49) You are dirty Cause Corrective Action The Platen has become dirty after absorbing ink. or printing on small paper. ...
...the Printhead higher in Head Height , one level at a time. (→P.661) (→P.654) The Printhead is specied in the printer driver as specied on CAD Tracing Paper or lm-based media, choose a VacuumStrngth setting of Standard , Strong , or Strongest .... (→P.182) (→P.212) A cut line is still scratched, try printing again. Clean the Ejection Guide . (→P.718) Troubleshooting 743 through the printer menu. (→P.49) You are dirty Cause Corrective Action The Platen has become dirty after absorbing ink. or printing on small paper. ...
User Manual for Windows
Page 758
...the paper is dirty Cause Corrective Action The Platen has become soiled due to Fixed . The back side of about a minute in different colors occurs Cause The paper feed amount is deactivated. The Platen has become dirty after borderless printing Open the Top Cover and clean the Platen .... In the printer menu, Print Length is out of the printer driver and try printing again. (→P.655) The Printhead is specied in Feed Priority and try printing again. (→P.243) 744 Troubleshooting Choose a higher level of Print Quality in the...
...the paper is dirty Cause Corrective Action The Platen has become soiled due to Fixed . The back side of about a minute in different colors occurs Cause The paper feed amount is deactivated. The Platen has become dirty after borderless printing Open the Top Cover and clean the Platen .... In the printer menu, Print Length is out of the printer driver and try printing again. (→P.655) The Printhead is specied in Feed Priority and try printing again. (→P.243) 744 Troubleshooting Choose a higher level of Print Quality in the...
User Manual for Windows
Page 759
... of Print Quality in the Advanced Settings of Print Quality in the printer driver before printing. Thus, ink density may be even at the edges. Settings of alignment. Color density may cause To avoid uneven colors, we recommend drying each uneven colors. Troubleshooting 745 Problems with the printing quality The contrast becomes uneven during printing...
... of Print Quality in the Advanced Settings of Print Quality in the printer driver before printing. Thus, ink density may be even at the edges. Settings of alignment. Color density may cause To avoid uneven colors, we recommend drying each uneven colors. Troubleshooting 745 Problems with the printing quality The contrast becomes uneven during printing...
User Manual for Windows
Page 760
... clogged. (→P.695) 746 Troubleshooting Print a test pattern to the Paper Reference Guide. (→P.169) Lines are printed in monochrome Cause Corrective Action In the Advanced Settings of the printer driver, In the Advanced Settings of the printer driver, Monochrome or Monochrome (Photo) , is specied specify Color in Color Mode and try printing...
... clogged. (→P.695) 746 Troubleshooting Print a test pattern to the Paper Reference Guide. (→P.169) Lines are printed in monochrome Cause Corrective Action In the Advanced Settings of the printer driver, In the Advanced Settings of the printer driver, Monochrome or Monochrome (Photo) , is specied specify Color in Color Mode and try printing...
User Manual for Windows
Page 761
... activated in the dialog box. Troubleshooting 747 Color may change slightly even on the computer or Refer to adjust the colors. There may change through Execute color calibration. Corrective Action In the Advanced Settings of the printer driver, access Color Settings in Color Mode to prepare the printing of printer if you use , and colors may be a slight difference...
... activated in the dialog box. Troubleshooting 747 Color may change slightly even on the computer or Refer to adjust the colors. There may change through Execute color calibration. Corrective Action In the Advanced Settings of the printer driver, access Color Settings in Color Mode to prepare the printing of printer if you use , and colors may be a slight difference...
User Manual for Windows
Page 762
... or White Banding Occurs Cause The Platen suction is too strong. Corrective Action Choose Standard in Width Detection . Corrective Action Open the printer driver's Properties dialog box from Print in the application software's File menu, and try printing following the steps below. 1.Remove the ...in the Layout sheet. 3.Click the Special Settings button in the Main sheet. 2.Remove the check from Fast Graphic Process . 748 Troubleshooting has been set to Off . Problems with the printing quality Image Edges are printed crooked Cause Skew Skew Check Lv. Width Detection has...
... or White Banding Occurs Cause The Platen suction is too strong. Corrective Action Choose Standard in Width Detection . Corrective Action Open the printer driver's Properties dialog box from Print in the application software's File menu, and try printing following the steps below. 1.Remove the ...in the Layout sheet. 3.Click the Special Settings button in the Main sheet. 2.Remove the check from Fast Graphic Process . 748 Troubleshooting has been set to Off . Problems with the printing quality Image Edges are printed crooked Cause Skew Skew Check Lv. Width Detection has...
User Manual for Windows
Page 763
...Upgrade Device Driver Wizard.) 5. Follow the instructions on the screen. Insert the User Software CD-ROM provided with the printer and follow the instructions on the screen. 6. Follow the instructions on the screen. 8. On the Driver sheet,... wizard may not be different in some cases if you connected the IEEE 1394 cable before installing the printer driver. The device/interface driver is based on an example for driver installation, select the CD-ROM drive... 1. If so, reinstall the IEEE 1394 device interface driver and the printer driver as follows. Troubleshooting 749
...Upgrade Device Driver Wizard.) 5. Follow the instructions on the screen. Insert the User Software CD-ROM provided with the printer and follow the instructions on the screen. 6. Follow the instructions on the screen. 8. On the Driver sheet,... wizard may not be different in some cases if you connected the IEEE 1394 cable before installing the printer driver. The device/interface driver is based on an example for driver installation, select the CD-ROM drive... 1. If so, reinstall the IEEE 1394 device interface driver and the printer driver as follows. Troubleshooting 749