Phone Guide
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Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Phone Guide
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... number, then press Transfer again. during a call on a shared line and establish a conference CFwdALL Set up the handset. Use your phone Press . OL-14683-01 QUICK REFERENCE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for a (SCCP only) multiparty call log. Switch to choose a call in the Missed Calls and Received Calls logs Dial Dial...
... number, then press Transfer again. during a call on a shared line and establish a conference CFwdALL Set up the handset. Use your phone Press . OL-14683-01 QUICK REFERENCE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for a (SCCP only) multiparty call log. Switch to choose a call in the Missed Calls and Received Calls logs Dial Dial...
Phone Guide
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... item or call Transfer Transfer a call Update Refresh content Vid Mode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Line and Call Status Call Forwarding enabled Call on hold Connected call Incoming call Off-hook On-hook Shared line in use Message...SCCP only) Feature Access Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry in a call log is ready to edit (SIP only) Option selected Feature enabled Button Icons...
... item or call Transfer Transfer a call Update Refresh content Vid Mode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Line and Call Status Call Forwarding enabled Call on hold Connected call Incoming call Off-hook On-hook Shared line in use Message...SCCP only) Feature Access Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry in a call log is ready to edit (SIP only) Option selected Feature enabled Button Icons...
Phone Guide
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... 16 Placing a Call-Additional Options 17 Answering a Call 18 Ending a Call 20 Using Hold and Resume 20 Using Mute 21 Switching Between Multiple Calls 22 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information...
... 16 Placing a Call-Additional Options 17 Answering a Call 18 Ending a Call 20 Using Hold and Resume 20 Using Mute 21 Switching Between Multiple Calls 22 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information...
Phone Guide
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Switching an In-Progress Call to Another Phone 22 Viewing Multiple Calls 22 Transferring Calls 23 Sending a Call to a Voice Message System 24 ... 30 Placing or Receiving Intercom Calls 30 Advanced Call Handling 32 Speed Dialing 32 Picking Up a Redirected Call on Your Phone 33 Storing and Retrieving Parked Calls 34 Logging Out of Hunt Groups 35 Using a Shared Line 35 Understanding Shared Lines... 39 Making and Receiving Secure Calls 39 Tracing Suspicious Calls 40 Prioritizing Critical Calls 40 Using Cisco Extension Mobility 42 Managing Business Calls Using a Single Phone Number 42 iv OL-14683-01
Switching an In-Progress Call to Another Phone 22 Viewing Multiple Calls 22 Transferring Calls 23 Sending a Call to a Voice Message System 24 ... 30 Placing or Receiving Intercom Calls 30 Advanced Call Handling 32 Speed Dialing 32 Picking Up a Redirected Call on Your Phone 33 Storing and Retrieving Parked Calls 34 Logging Out of Hunt Groups 35 Using a Shared Line 35 Understanding Shared Lines... 39 Making and Receiving Secure Calls 39 Tracing Suspicious Calls 40 Prioritizing Critical Calls 40 Using Cisco Extension Mobility 42 Managing Business Calls Using a Single Phone Number 42 iv OL-14683-01
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... 60 Controlling User Settings on the Web 61 Controlling Line Settings on the Web 62 Setting Up Phones and Access Lists for Mobile Connect 64 Using Cisco WebDialer 67 Understanding Additional Configuration Options 69 Troubleshooting Your Phone 71 General Troubleshooting 71 Viewing Phone Administration Data 72 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 v
... 60 Controlling User Settings on the Web 61 Controlling Line Settings on the Web 62 Setting Up Phones and Access Lists for Mobile Connect 64 Using Cisco WebDialer 67 Understanding Additional Configuration Options 69 Troubleshooting Your Phone 71 General Troubleshooting 71 Viewing Phone Administration Data 72 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 v
Phone Guide
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.... You can read it is installed Start with an overview of your phone's capabilities, or refer to your own Press on the phone when you want to commonly used sections. Transfer calls See Transferring Calls, page 23. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for pointers to ... Review safety information See Safety and Performance Information...
.... You can read it is installed Start with an overview of your phone's capabilities, or refer to your own Press on the phone when you want to commonly used sections. Transfer calls See Transferring Calls, page 23. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for pointers to ... Review safety information See Safety and Performance Information...
Phone Guide
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...attached using the Service or Emergency Calling Service dialing. The system will not function until power is dependent on your Cisco Unified IP Phone. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will perform adequately when ...the following information applies when you may still occur. Depending on the cables for the external device, or use cables with the Cisco Unified IP Phone: Cisco recommends the use external devices with a better shield and connector. • Shorten the length of external devices, cables, and connectors...
...attached using the Service or Emergency Calling Service dialing. The system will not function until power is dependent on your Cisco Unified IP Phone. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will perform adequately when ...the following information applies when you may still occur. Depending on the cables for the external device, or use cables with the Cisco Unified IP Phone: Cisco recommends the use external devices with a better shield and connector. • Shorten the length of external devices, cables, and connectors...
Phone Guide
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... local laws, return this product you agree to import, export, distribute or use . laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. Delivery of U.S. If you require further assistance please contact... and use encryption. Accessibility Features A list of accessibility features is subject to export@cisco.com. and local country laws. If you are responsible for Cisco Unified Communications Manager 6.1 3 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for compliance with the EMC Directive [89/336/EC].
... local laws, return this product you agree to import, export, distribute or use . laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. Delivery of U.S. If you require further assistance please contact... and use encryption. Accessibility Features A list of accessibility features is subject to export@cisco.com. and local country laws. If you are responsible for Cisco Unified Communications Manager 6.1 3 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for compliance with the EMC Directive [89/336/EC].
Phone Guide
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Connecting Your Phone Your system administrator will likely connect your phone. 8 1 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network. Your phone may show 10/100/1000. 113656 7 5 Access port (10/1001 PC) 6 Handset port 7 Headset port 8 Footstand button 4 OL-14683-01 If that is not the case, refer to the graphics and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/1001 SW) 1.
Connecting Your Phone Your system administrator will likely connect your phone. 8 1 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network. Your phone may show 10/100/1000. 113656 7 5 Access port (10/1001 PC) 6 Handset port 7 Headset port 8 Footstand button 4 OL-14683-01 If that is not the case, refer to the graphics and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/1001 SW) 1.
Phone Guide
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... the footstand button. An extension protrudes from the handset rest. 2 Rotate the tab 180 degrees. 3 Slide the tab back into the handset rest. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for instructions. 1 2 3 1 Set the handset aside and pull the square plastic tab from the top of the rotated tab. See the table below...
... the footstand button. An extension protrudes from the handset rest. 2 Rotate the tab 180 degrees. 3 Slide the tab back into the handset rest. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for instructions. 1 2 3 1 Set the handset aside and pull the square plastic tab from the top of the rotated tab. See the table below...
Phone Guide
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.... In some of the headsets and handsets on the sites listed below have been reported to perform well on the back of your phone. To register with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. In some audio noise may be heard by either the remote... of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users. You might ask you to other devices such as cell phones and two-way radios, some cases, a hum experienced by both the remote party and you (the user) and to...
.... In some of the headsets and handsets on the sites listed below have been reported to perform well on the back of your phone. To register with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. In some audio noise may be heard by either the remote... of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users. You might ask you to other devices such as cell phones and two-way radios, some cases, a hum experienced by both the remote party and you (the user) and to...
Phone Guide
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Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 7 The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony, providing gigabit throughput to your personal computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on...
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 7 The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony, providing gigabit throughput to your personal computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on...
Phone Guide
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...55 5 Directories button Opens/closes the Directories menu. Accessing the Help System on configuration, programmable buttons provide access to: • Phone lines (line buttons) and intercom lines • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) ... (varies by service). Use it to adjust the angle of Your Phone Item Description For more information, see... 1 Programmable buttons Depending on Your Phone, page 13 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for example, a Privacy, Hold, or Transfer button) Buttons illuminate ...
...55 5 Directories button Opens/closes the Directories menu. Accessing the Help System on configuration, programmable buttons provide access to: • Phone lines (line buttons) and intercom lines • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) ... (varies by service). Use it to adjust the angle of Your Phone Item Description For more information, see... 1 Programmable buttons Depending on Your Phone, page 13 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for example, a Privacy, Hold, or Transfer button) Buttons illuminate ...
Phone Guide
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... right side of your Placed Calls log. Item 7 Settings button 8 Services button Description Opens/closes the Settings menu. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one call or new voice message. Speakerphone, page 45 11 Mute button Toggles the microphone on -hook). Speakerphone, page...
... right side of your Placed Calls log. Item 7 Settings button 8 Services button Description Opens/closes the Settings menu. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one call or new voice message. Speakerphone, page 45 11 Mute button Toggles the microphone on -hook). Speakerphone, page...
Phone Guide
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...line One-way intercom call Two-way intercom call is ringing on hold . See Placing or Receiving Intercom Calls, page 30. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for details. Icon Line or Call State Description On-hook line No call on hold You have put the call activity on ...Receiving Intercom Calls, page 30. Off-hook line You are currently connected to the other party. Ringing call An incoming call is reverting to your phone. A holding call See Using BLF to Determine a Line State, page 39. See Using Hold and Resume, page 20. Line in use Reverting...
...line One-way intercom call Two-way intercom call is ringing on hold . See Placing or Receiving Intercom Calls, page 30. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for details. Icon Line or Call State Description On-hook line No call on hold You have put the call activity on ...Receiving Intercom Calls, page 30. Off-hook line You are currently connected to the other party. Ringing call An incoming call is reverting to your phone. A holding call See Using BLF to Determine a Line State, page 39. See Using Hold and Resume, page 20. Line in use Reverting...
Phone Guide
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...prompts. 5 Call activity area Displays current calls per line, including caller ID, call duration, and call state for your main phone screen might look like with active calls and several feature tabs are configured. See Understanding Lines and Calls, page 10, and... Each displays a softkey function. Understanding Phone Screen Features This is what your primary phone line. Do not use any liquids or powders on the phone, as phone line buttons, intercom-line button buttons, speed-dial buttons, phone service buttons or phone feature buttons. See Understanding Feature Buttons ...
...prompts. 5 Call activity area Displays current calls per line, including caller ID, call duration, and call state for your main phone screen might look like with active calls and several feature tabs are configured. See Understanding Lines and Calls, page 10, and... Each displays a softkey function. Understanding Phone Screen Features This is what your primary phone line. Do not use any liquids or powders on the phone, as phone line buttons, intercom-line button buttons, speed-dial buttons, phone service buttons or phone feature buttons. See Understanding Feature Buttons ...
Phone Guide
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... accessing Help Learn about a menu item Press , , or to ... Get help system. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the menu to ... Main menu topics include: • About Your Cisco Unified IP Phone-Details about your phone • How do I...?-Procedures for common phone tasks • Calling Features-Descriptions and procedures for calling features • Help-Tips...
... accessing Help Learn about a menu item Press , , or to ... Get help system. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the menu to ... Main menu topics include: • About Your Cisco Unified IP Phone-Details about your phone • How do I...?-Procedures for common phone tasks • Calling Features-Descriptions and procedures for calling features • Help-Tips...
Phone Guide
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Contact your phone. You can configure some details about using a softkey or by pressing a line button. You can access many features either by using softkeys and line buttons ... feature operation or availability. Here are some features but your system administrator controls most of them. Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to access features: Feature Call Back Call Forward Call Park Call PickUp Conference Conference List Do Not...
Contact your phone. You can configure some details about using a softkey or by pressing a line button. You can access many features either by using softkeys and line buttons ... feature operation or availability. Here are some features but your system administrator controls most of them. Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to access features: Feature Call Back Call Forward Call Park Call PickUp Conference Conference List Do Not...
Phone Guide
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... ask your system administrator or you can vary depending on your phone. SCCP Your phone can be configured to work with one of Your Phone Understanding SIP vs. An Overview of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 15
... ask your system administrator or you can vary depending on your phone. SCCP Your phone can be configured to work with one of Your Phone Understanding SIP vs. An Overview of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 15