Phone Guide
Page 3
... , then or headset during a call hang up /cancel call forwarding Clear Delete records or settings Close Close the current window ConfList View conference participants Confrn Create a conference call Delete Remove characters to the previous screen Use your phone Press . and/... a call log. All rights reserved. OL-14683-01 QUICK REFERENCE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for a (SCCP only) multiparty call in the Missed Calls and Received Calls logs Dial Dial a phone number DirTrfr Transfer two calls to each other trademarks mentioned in a...
... , then or headset during a call hang up /cancel call forwarding Clear Delete records or settings Close Close the current window ConfList View conference participants Confrn Create a conference call Delete Remove characters to the previous screen Use your phone Press . and/... a call log. All rights reserved. OL-14683-01 QUICK REFERENCE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for a (SCCP only) multiparty call in the Missed Calls and Received Calls logs Dial Dial a phone number DirTrfr Transfer two calls to each other trademarks mentioned in a...
Phone Guide
Page 4
... menu item or call Transfer Transfer a call Update Refresh content Vid Mode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Line and Call Status Call Forwarding enabled Call on hold Connected call Incoming call Off-hook On-hook Shared line in use Message... Do Not Disturb (BLF feature) Idle intercom line One-way intercom call Two-way intercom call Audio or Video Mode Handset in use Headset in use Speakerphone in use Video enabled (SCCP only) Feature Access Feature assigned to button Mobility assigned to button Hold assigned to button ...
... menu item or call Transfer Transfer a call Update Refresh content Vid Mode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Line and Call Status Call Forwarding enabled Call on hold Connected call Incoming call Off-hook On-hook Shared line in use Message... Do Not Disturb (BLF feature) Idle intercom line One-way intercom call Two-way intercom call Audio or Video Mode Handset in use Headset in use Speakerphone in use Video enabled (SCCP only) Feature Access Feature assigned to button Mobility assigned to button Hold assigned to button ...
Phone Guide
Page 7
... 60 Controlling User Settings on the Web 61 Controlling Line Settings on the Web 62 Setting Up Phones and Access Lists for Mobile Connect 64 Using Cisco WebDialer 67 Understanding Additional Configuration Options 69 Troubleshooting Your Phone 71 General Troubleshooting 71 Viewing Phone Administration Data 72 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 v
... 60 Controlling User Settings on the Web 61 Controlling Line Settings on the Web 62 Setting Up Phones and Access Lists for Mobile Connect 64 Using Cisco WebDialer 67 Understanding Additional Configuration Options 69 Troubleshooting Your Phone 71 General Troubleshooting 71 Viewing Phone Administration Data 72 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 v
Phone Guide
Page 9
... completely for a solid understanding of the features available on the phone when you need assistance. Transfer calls See Transferring Calls, page 23. Share a phone number See Using a Shared Line, page 35. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for pointers to the table below for Cisco Unified Communications Manager 6.1 1 Getting Started Using this guide. Make calls...
... completely for a solid understanding of the features available on the phone when you need assistance. Transfer calls See Transferring Calls, page 23. Share a phone number See Using a Shared Line, page 35. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for pointers to the table below for Cisco Unified Communications Manager 6.1 1 Getting Started Using this guide. Make calls...
Phone Guide
Page 10
... from the source of the RF or AF signals. • Use shielded cables for the external device, or use cables with the Cisco Unified IP Phone: Cisco recommends the use external devices with a better shield and connector. • Shorten the length of the external device cable. • ...Apply ferrites or other such devices on the cables for information about the impact of power outages and other devices such as headsets) that you...
... from the source of the RF or AF signals. • Use shielded cables for the external device, or use cables with the Cisco Unified IP Phone: Cisco recommends the use external devices with a better shield and connector. • Shorten the length of the external device cable. • ...Apply ferrites or other such devices on the cables for information about the impact of power outages and other devices such as headsets) that you...
Phone Guide
Page 11
...laws and regulations. A summary of Cisco cryptographic products does not imply third-party authority to comply with U.S. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for compliance with the EMC Directive [89/336/EC]. Cisco Product Security Overview This product contains ...use encryption. Importers, exporters, distributors and users are responsible for Cisco Unified Communications Manager 6.1 3 Getting Started Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with U.S. and local laws, return this...
...laws and regulations. A summary of Cisco cryptographic products does not imply third-party authority to comply with U.S. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for compliance with the EMC Directive [89/336/EC]. Cisco Product Security Overview This product contains ...use encryption. Importers, exporters, distributors and users are responsible for Cisco Unified Communications Manager 6.1 3 Getting Started Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with U.S. and local laws, return this...
Phone Guide
Page 12
Connecting Your Phone Your system administrator will likely connect your phone. 8 1 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network. Your phone may show 10/100/1000. 113656 7 5 Access port (10/1001 PC) 6 Handset port 7 Headset port 8 Footstand button 4 OL-14683-01 If that is not the case, refer to the graphics and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/1001 SW) 1.
Connecting Your Phone Your system administrator will likely connect your phone. 8 1 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network. Your phone may show 10/100/1000. 113656 7 5 Access port (10/1001 PC) 6 Handset port 7 Headset port 8 Footstand button 4 OL-14683-01 If that is not the case, refer to the graphics and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/1001 SW) 1.
Phone Guide
Page 14
...of these devices and their own voice when they speak to Cisco Unified IP Phone users. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some internal testing of the headsets and handsets on the sites listed below have been reported ...physical, mechanical and technical performance, the audio portion of various headsets can be inappropriate for the Cisco Unified IP Phone is the potential for a new phone or to replace an existing phone. Registering with TAPS After your phone is connected to the network, your system administrator might ask ...
...of these devices and their own voice when they speak to Cisco Unified IP Phone users. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some internal testing of the headsets and handsets on the sites listed below have been reported ...physical, mechanical and technical performance, the audio portion of various headsets can be inappropriate for the Cisco Unified IP Phone is the potential for a new phone or to replace an existing phone. Registering with TAPS After your phone is connected to the network, your system administrator might ask ...
Phone Guide
Page 18
... a Handset, Headset, and the speakerphone is lit. You have as you have , look at any time; Calls, page 10 16 Handset light strip Indicates an incoming call can support multiple calls. Item 7 Settings button 8 Services button Description Opens/closes the Settings menu. Use it to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports...
... a Handset, Headset, and the speakerphone is lit. You have as you have , look at any time; Calls, page 10 16 Handset light strip Indicates an incoming call can support multiple calls. Item 7 Settings button 8 Services button Description Opens/closes the Settings menu. Use it to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports...
Phone Guide
Page 24
... call using the speakerphone Press and enter a number. Feature availability can dial on your Placed Calls. Using a Handset, Headset, and Speakerphone, page 45 Place a call a number displayed with the phone idle) to ... see your Cisco Unified IP Phone. Enter a number. Basic Call Handling You can perform basic call 1. Then... Using Call Logs, page 47 Place...
... call using the speakerphone Press and enter a number. Feature availability can dial on your Placed Calls. Using a Handset, Headset, and Speakerphone, page 45 Place a call a number displayed with the phone idle) to ... see your Cisco Unified IP Phone. Enter a number. Basic Call Handling You can perform basic call 1. Then... Using Call Logs, page 47 Place...
Phone Guide
Page 26
... a new call Answer using Mobile Voice Access 1. Using a Handset, Headset, and Speakerphone, page 45 Press Answer, or if the call waiting Then... If you want to... Using Personal Directory on your Cisco Log in . After the tone, enter a client matter administrator code...a cellular phone using call is already Using a Handset, Headset, lit, press Answer or (flashing). page 20 Press Answer. Then... and Speakerphone, page 45 Press , Answer, or (flashing). Enter your assigned Mobile Voice access number. 3. If you want to an enterprise IP phone. 5....
... a new call Answer using Mobile Voice Access 1. Using a Handset, Headset, and Speakerphone, page 45 Press Answer, or if the call waiting Then... If you want to... Using Personal Directory on your Cisco Log in . After the tone, enter a client matter administrator code...a cellular phone using call is already Using a Handset, Headset, lit, press Answer or (flashing). page 20 Press Answer. Then... and Speakerphone, page 45 Press , Answer, or (flashing). Enter your assigned Mobile Voice access number. 3. If you want to an enterprise IP phone. 5....
Phone Guide
Page 28
Hang up while using the handset Return the handset to keep headset mode active, press EndCall. Or, to its cradle. Hang up one call but preserve...more details. If you at intervals with a single ring (or flash or beep, depending on your phone, a call that you want to the caller ID for your phone line setting). • Briefly displaying a "Hold Reversion" message in the status bar at the ... flashes green . Hang up . Ending a Call To end a call, hang up while using the headset Press . Make sure the call you put on hold and resume calls. Or press EndCall.
Hang up while using the handset Return the handset to keep headset mode active, press EndCall. Or, to its cradle. Hang up one call but preserve...more details. If you at intervals with a single ring (or flash or beep, depending on your phone, a call that you want to the caller ID for your phone line setting). • Briefly displaying a "Hold Reversion" message in the status bar at the ... flashes green . Hang up . Ending a Call To end a call, hang up while using the headset Press . Make sure the call you put on hold and resume calls. Or press EndCall.
Phone Guide
Page 29
... Engaging the Hold feature typically generates music or a beeping tone. • If you receive an alert for Cisco Unified Communications Manager 6.1 21 Press . Press the appropriate line button: or (flashing). Your system administrator can ...headset. You can hear other phones that put the call at the same time, by default your phone will resume. - If there is highlighted. If necessary, scroll to the appropriate call is more than one reverting call on the line, that the appropriate call and press Resume. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE...
... Engaging the Hold feature typically generates music or a beeping tone. • If you receive an alert for Cisco Unified Communications Manager 6.1 21 Press . Press the appropriate line button: or (flashing). Your system administrator can ...headset. You can hear other phones that put the call at the same time, by default your phone will resume. - If there is highlighted. If necessary, scroll to the appropriate call is more than one reverting call on the line, that the appropriate call and press Resume. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE...
Phone Guide
Page 38
...your recipient is engaged in continues simultaneously. Drop the last participant added to a target phone that auto-answers the call in use, the audio is Look for the or calling from a secure phone phone screen. Placing or Receiving Intercom Calls You can make an intercom call to the conference ...your active call is Look for the or icon after "Conference" on the phone secure screen. The one intercom line at the bottom of the list with the caller. When using either the handset, headset or speaker. Get an updated list of conference participants Press ConfList or Conference ...
...your recipient is engaged in continues simultaneously. Drop the last participant added to a target phone that auto-answers the call in use, the audio is Look for the or calling from a secure phone phone screen. Placing or Receiving Intercom Calls You can make an intercom call to the conference ...your active call is Look for the or icon after "Conference" on the phone secure screen. The one intercom line at the bottom of the list with the caller. When using either the handset, headset or speaker. Get an updated list of conference participants Press ConfList or Conference ...
Phone Guide
Page 53
... setting is not user controllable. You can use wideband. If you can use AutoAnswer, see Using AutoAnswer, page 46. If the Wideband Headset setting shows as dimmed, then this setting is not user controllable. Check with all of the actions you use your phone, including and . Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for assistance.
... setting is not user controllable. You can use wideband. If you can use AutoAnswer, see Using AutoAnswer, page 46. If the Wideband Headset setting shows as dimmed, then this setting is not user controllable. Check with all of the actions you use your phone, including and . Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for assistance.
Phone Guide
Page 54
...Press during a call Adjust the volume level for the handset, speakerphone, or headset, depending on a call. or six-wire headset jacks. You might use AutoAnswer if you must manually answer them . If your phone answers incoming calls automatically after invoking a dial tone. speakerphone Otherwise, calls ...when Do Not Disturb is active. 46 OL-14683-01 For information about purchasing headsets, see Headset Information, page 6. If you must manually answer them . Using AutoAnswer When AutoAnswer is enabled, your phone is set up . • Press New Call or Dial to use . ...
...Press during a call Adjust the volume level for the handset, speakerphone, or headset, depending on a call. or six-wire headset jacks. You might use AutoAnswer if you must manually answer them . If your phone answers incoming calls automatically after invoking a dial tone. speakerphone Otherwise, calls ...when Do Not Disturb is active. 46 OL-14683-01 For information about purchasing headsets, see Headset Information, page 6. If you must manually answer them . Using AutoAnswer When AutoAnswer is enabled, your phone is set up . • Press New Call or Dial to use . ...
Phone Guide
Page 61
... policy is to play a sample of it. 4. Adjust the volume level for Cisco Unified Communications Manager 6.1 53 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Press while the handset is saved automatically. Then... Log in the cradle and the headset and the phone ringer speakerphone buttons are off. Customizing Rings and Message Indicators You can customize...
... policy is to play a sample of it. 4. Adjust the volume level for Cisco Unified Communications Manager 6.1 53 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Press while the handset is saved automatically. Then... Log in the cradle and the headset and the phone ringer speakerphone buttons are off. Customizing Rings and Message Indicators You can customize...
Phone Guide
Page 63
... provides a menu on other lines. Depending on your voice message system. Look for your phone system uses. Press iDivert. For more information, see Sending a Call to ... Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for : • A stutter tone from your handset, headset, or speakerphone when you place a call to the documentation that your new voice messages...
... provides a menu on other lines. Depending on your voice message system. Look for your phone system uses. Press iDivert. For more information, see Sending a Call to ... Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for : • A stutter tone from your handset, headset, or speakerphone when you place a call to the documentation that your new voice messages...
Phone Guide
Page 85
... light strip 10 securing in cradle 5 using 45 hanging up, options for 20 headset answering calls with 18 audio quality 6 button, identifying 10 hanging up with 20 mode 45 obtaining 46 headset performance, general 6 help button, description of 9 help, using 13 hold and switching... 5 hunt groups, logging out 35 I icons for call states 11 for lines 11 idle 11 installing, Cisco Unified IP Phone 4 intercom calls 30 intercom line 11 K keypad description of 10 L language (locale) settings 61 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 77
... light strip 10 securing in cradle 5 using 45 hanging up, options for 20 headset answering calls with 18 audio quality 6 button, identifying 10 hanging up with 20 mode 45 obtaining 46 headset performance, general 6 help button, description of 9 help, using 13 hold and switching... 5 hunt groups, logging out 35 I icons for call states 11 for lines 11 idle 11 installing, Cisco Unified IP Phone 4 intercom calls 30 intercom line 11 K keypad description of 10 L language (locale) settings 61 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 77