Administration Guide
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Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified Communications Manager 6.1 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-14620-01
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified Communications Manager 6.1 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-14620-01
Administration Guide
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...users will not occur in a residential installation. Copyright © 1981, Regents of the University of the FCC rules. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for a Class A digital device, pursuant to part 15 of Class A devices: This equipment has been tested...breakers or fuses.) Modifications to this equipment in a residential area is operated in accordance with the limits for Cisco Unified Communications Manager 6.1 © 2007 Cisco Systems, Inc. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED ...
...users will not occur in a residential installation. Copyright © 1981, Regents of the University of the FCC rules. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for a Class A digital device, pursuant to part 15 of Class A devices: This equipment has been tested...breakers or fuses.) Modifications to this equipment in a residential area is operated in accordance with the limits for Cisco Unified Communications Manager 6.1 © 2007 Cisco Systems, Inc. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED ...
Administration Guide
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... of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-2 What Networking Protocols are Used? 1-5 What Features are Supported on the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE? 1-10 Feature Overview 1-11 Configuring Telephony Features 1-12 Configuring Network Parameters Using the Cisco Unified IP Phone 1-12 Providing Users with Feature Information 1-13 Understanding Security Features for Cisco Unified IP Phones 1-13...
... of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-2 What Networking Protocols are Used? 1-5 What Features are Supported on the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE? 1-10 Feature Overview 1-11 Configuring Telephony Features 1-12 Configuring Network Parameters Using the Cisco Unified IP Phone 1-12 Providing Users with Feature Information 1-13 Understanding Security Features for Cisco Unified IP Phones 1-13...
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... Cisco Unified IP Phones 1-26 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-27 Checklist for Configuring the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE in Cisco Unified Communications Manager 1-27 Installing Cisco Unified IP Phones 1-32 Checklist for Installing the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-33 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-2 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified...
... Cisco Unified IP Phones 1-26 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-27 Checklist for Configuring the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE in Cisco Unified Communications Manager 1-27 Installing Cisco Unified IP Phones 1-32 Checklist for Installing the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-33 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-2 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified...
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... the User 3-6 Connecting a Headset 3-6 Disabling a Headset 3-6 Using External Devices with Your Cisco Unified IP Phone 3-6 Installing the Cisco Unified IP Phone 3-7 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 3-11 Adjusting the Placement of the Cisco Unified IP Phone 3-13 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-13 Securing the Phone with a Cable Lock 3-13 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01 7
... the User 3-6 Connecting a Headset 3-6 Disabling a Headset 3-6 Using External Devices with Your Cisco Unified IP Phone 3-6 Installing the Cisco Unified IP Phone 3-7 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 3-11 Adjusting the Placement of the Cisco Unified IP Phone 3-13 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-13 Securing the Phone with a Cable Lock 3-13 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01 7
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... 4-30 Ethernet Configuration Menu 4-36 Security Configuration Menu 4-37 QoS Configuration Menu 4-39 Network Configuration Menu 4-40 Security Configuration Menu 4-45 CTL File Menu 4-47 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 8 OL-14620-01
... 4-30 Ethernet Configuration Menu 4-36 Security Configuration Menu 4-37 QoS Configuration Menu 4-39 Network Configuration Menu 4-40 Security Configuration Menu 4-45 CTL File Menu 4-47 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 8 OL-14620-01
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... Cisco Unified IP Phone 6-1 Customizing and Modifying Configuration Files 6-1 Creating Custom Phone Rings 6-2 Ringlist.xml File Format Requirements 6-3 PCM File Requirements for Custom Ring Types 6-4 Configuring a Custom Phone Ring 6-4 Creating Custom Background Images 6-5 List.xml File Format Requirements 6-5 PNG File Requirements for Custom Background Images 6-6 Configuring a Custom Background Image 6-7 Configuring Wideband Codec 6-8 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G...
... Cisco Unified IP Phone 6-1 Customizing and Modifying Configuration Files 6-1 Creating Custom Phone Rings 6-2 Ringlist.xml File Format Requirements 6-3 PCM File Requirements for Custom Ring Types 6-4 Configuring a Custom Phone Ring 6-4 Creating Custom Background Images 6-5 List.xml File Format Requirements 6-5 PNG File Requirements for Custom Background Images 6-6 Configuring a Custom Background Image 6-7 Configuring Wideband Codec 6-8 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G...
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... Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-2 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-3 Identifying Error Messages 9-4 Checking Network Connectivity 9-4 Verifying TFTP Server Settings 9-4 Verifying IP Addressing and Routing 9-5 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 10 OL-14620-01
... Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-2 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-3 Identifying Error Messages 9-4 Checking Network Connectivity 9-4 Verifying TFTP Server Settings 9-4 Verifying IP Addressing and Routing 9-5 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 10 OL-14620-01
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... Restoring the Cisco Unified IP Phone 9-18 Performing a Basic Reset 9-18 Performing a Factory Reset 9-19 Using the Quality Report Tool 9-21 Monitoring the Voice Quality of Calls 9-21 Using Voice Quality Metrics 9-22 Troubleshooting Tips 9-23 Where to Go for More Troubleshooting Information 9-24 Cleaning the Cisco Unified IP Phone 9-25 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications...
... Restoring the Cisco Unified IP Phone 9-18 Performing a Basic Reset 9-18 Performing a Factory Reset 9-19 Using the Quality Report Tool 9-21 Monitoring the Voice Quality of Calls 9-21 Using Voice Quality Metrics 9-22 Troubleshooting Tips 9-23 Where to Go for More Troubleshooting Information 9-24 Cleaning the Cisco Unified IP Phone 9-25 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications...
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... Configuring the Cisco Unified IP Phone Address Book Synchronizer A-5 Feature Support by Protocol for Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-2 Technical Specifications D-1 Physical and Operating Environment Specifications D-1 Cable Specifications D-2 Network and Access Port Pinouts D-2 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications...
... Configuring the Cisco Unified IP Phone Address Book Synchronizer A-5 Feature Support by Protocol for Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-2 Technical Specifications D-1 Physical and Operating Environment Specifications D-1 Cable Specifications D-2 Network and Access Port Pinouts D-2 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications...
Administration Guide
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... "Related Documentation" section on a Voice-over-IP (VoIP) network. Many of the tasks involve configuring network settings and affect the phone's ability to function in this manual require familiarity with Cisco Unified Communications Manager. Because of the complexity of the phones. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for end-users of a Unified Communications network, this guide to learn...
... "Related Documentation" section on a Voice-over-IP (VoIP) network. Many of the tasks involve configuring network settings and affect the phone's ability to function in this manual require familiarity with Cisco Unified Communications Manager. Because of the complexity of the phones. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for end-users of a Unified Communications network, this guide to learn...
Administration Guide
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... remotely monitor the operation of a phone and to assist with troubleshooting Chapter 9, "Troubleshooting and Maintenance" Provides tips for troubleshooting the Cisco Unified IP Phone Appendix A, "Providing Information to Users Via a Website" Provides suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 14 OL...
... remotely monitor the operation of a phone and to assist with troubleshooting Chapter 9, "Troubleshooting and Maintenance" Provides tips for troubleshooting the Cisco Unified IP Phone Appendix A, "Providing Information to Users Via a Website" Provides suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 14 OL...
Administration Guide
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.../hw/phones/ps379/tsd_products_support_s eries_home.html • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone 7941G and 7941G-GE Installation Guide • Cisco Unified IP Phone 7961G and 7961G-GE Installation Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone • Regulatory Compliance and Safety Information for the Cisco Unified IP Phone 7900 Series Cisco Unified Communications...
.../hw/phones/ps379/tsd_products_support_s eries_home.html • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone 7941G and 7941G-GE Installation Guide • Cisco Unified IP Phone 7961G and 7961G-GE Installation Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone • Regulatory Compliance and Safety Information for the Cisco Unified IP Phone 7900 Series Cisco Unified Communications...
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... documentation feedback, security guidelines, and recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at : http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for compliance with applicable laws and regulations. Importers...
... documentation feedback, security guidelines, and recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at : http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for compliance with applicable laws and regulations. Importers...
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... A nonquoted set of characters. Note Means reader take note. Notes contain helpful suggestions or references to material not covered in boldface screen font. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for which you must enter is in the publication. Terminal sessions and information the system displays are in italic screen font. Nonprinting... ^ < > Description Commands and keywords are optional. Do not use quotation marks around the string or the string will include the quotation marks. Arguments for Cisco Unified Communications Manager 6.1 OL-14620-01 17
... A nonquoted set of characters. Note Means reader take note. Notes contain helpful suggestions or references to material not covered in boldface screen font. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for which you must enter is in the publication. Terminal sessions and information the system displays are in italic screen font. Nonprinting... ^ < > Description Commands and keywords are optional. Do not use quotation marks around the string or the string will include the quotation marks. Arguments for Cisco Unified Communications Manager 6.1 OL-14620-01 17
Administration Guide
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Document Conventions Preface Caution Means reader be familiar with standard practices for Cisco Unified Communications Manager 6.1 18 OL-14620-01 You are in equipment damage or loss of the hazards involved with electrical circuitry and be careful. In this situation, you work on any equipment, be aware of data. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for preventing accidents. Warning Means danger. Before you might do something that could result in a situation that could cause bodily injury.
Document Conventions Preface Caution Means reader be familiar with standard practices for Cisco Unified Communications Manager 6.1 18 OL-14620-01 You are in equipment damage or loss of the hazards involved with electrical circuitry and be careful. In this situation, you work on any equipment, be aware of data. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for preventing accidents. Warning Means danger. Before you might do something that could result in a situation that could cause bodily injury.
Administration Guide
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... Gigabit Ethernet VoIP telephony. The Cisco Unified IP Phone functions much like other network devices, must be configured and managed. The phone also supports security features that provide voice communication over an Internet Protocol (IP) network. The phone also supports wideband (16bits, 16kHz) audio. This chapter includes the following topics: • Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE...
... Gigabit Ethernet VoIP telephony. The Cisco Unified IP Phone functions much like other network devices, must be configured and managed. The phone also supports security features that provide voice communication over an Internet Protocol (IP) network. The phone also supports wideband (16bits, 16kHz) audio. This chapter includes the following topics: • Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE...
Administration Guide
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... the Cisco Unified IP Phone 7941G and 7941G-GE. For more information, refer to a Cisco Unified IP Phone might cause interference. Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Figure 1-1 shows the main components of the Cisco Unified IP Phone 7961G and 7961G-GE, and Figure 1-2 shows the main components of the interfering device. Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G...
... the Cisco Unified IP Phone 7941G and 7941G-GE. For more information, refer to a Cisco Unified IP Phone might cause interference. Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Figure 1-1 shows the main components of the Cisco Unified IP Phone 7961G and 7961G-GE, and Figure 1-2 shows the main components of the interfering device. Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G...
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Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Figure 1-2 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 137504 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01 1-3
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Figure 1-2 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 137504 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01 1-3
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... it to adjust the angle of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE The following table describes the buttons on the Cisco Unified IP Phones 7961G/7961G-GE and 7941G/7941G-GE: 1 Programmable buttons 2 Phone screen 3 Footstand button 4 Messages button Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers...
... it to adjust the angle of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE The following table describes the buttons on the Cisco Unified IP Phones 7961G/7961G-GE and 7941G/7941G-GE: 1 Programmable buttons 2 Phone screen 3 Footstand button 4 Messages button Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers...