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and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQuick Study...
and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQuick Study...
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... ix Purpose ix Audience ix Firmware x Organization xi Document Conventions xii Finding Information in PDF Files xiii Chapter 1: Getting Started 16 Introduction to the SPA9000 Voice System 16 SPA9000 IP PBX 17 SPA400 SIP-PSTN Gateway and Voicemail Server 18 IP Phones and Accessories 18 Deployment Scenarios 18 PSTN Access and Local Voice...
... ix Purpose ix Audience ix Firmware x Organization xi Document Conventions xii Finding Information in PDF Files xiii Chapter 1: Getting Started 16 Introduction to the SPA9000 Voice System 16 SPA9000 IP PBX 17 SPA400 SIP-PSTN Gateway and Voicemail Server 18 IP Phones and Accessories 18 Deployment Scenarios 18 PSTN Access and Local Voice...
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... Port 33 LAN and Application Guidelines 33 Configuring Multicast Addressing and Group Paging 33 Collecting System Logs and Debug Information 36 Viewing Information about the SPA9000 39 Viewing Information about Client Stations 39 Using the Interactive Voice Response Unit 40 Using the IVR Menu ...40 Entering a Password through the IVR 45 Chapter 3: Configuring Your System for ITSP Interoperability 47 About the SPA9000 Voice System and SIP 47 Network Address Translation (NAT) and Voice over IP (VoIP) 49 NAT Mapping with Session ...
... Port 33 LAN and Application Guidelines 33 Configuring Multicast Addressing and Group Paging 33 Collecting System Logs and Debug Information 36 Viewing Information about the SPA9000 39 Viewing Information about Client Stations 39 Using the Interactive Voice Response Unit 40 Using the IVR Menu ...40 Entering a Password through the IVR 45 Chapter 3: Configuring Your System for ITSP Interoperability 47 About the SPA9000 Voice System and SIP 47 Network Address Translation (NAT) and Voice over IP (VoIP) 49 NAT Mapping with Session ...
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Contents Configuring Line Interfaces on the SPA9000 58 Configuring a Line Interface for ITSP Service 58 Configuring a Line Interface for a SPA400 (PSTN or Voice Mail)... 79 Entering a Call Routing Rule 81 Managing Caller ID Settings for Outgoing Calls 82 Call Forwarding Support on SPA9000 82 Call Transfer Support on SPA9000 84 Call Forward Bridge Mode 84 Call Transfer Bridge Mode 84 Managing Inbound Calls with the Contact List 85... for Hunt Rules 94 Creating a Hunt Rule 96 Managing Inbound Calls with Shared Line Appearances 98 SPA9000 Voice System Administration Guide iii
Contents Configuring Line Interfaces on the SPA9000 58 Configuring a Line Interface for ITSP Service 58 Configuring a Line Interface for a SPA400 (PSTN or Voice Mail)... 79 Entering a Call Routing Rule 81 Managing Caller ID Settings for Outgoing Calls 82 Call Forwarding Support on SPA9000 82 Call Transfer Support on SPA9000 84 Call Forward Bridge Mode 84 Call Transfer Bridge Mode 84 Managing Inbound Calls with the Contact List 85... for Hunt Rules 94 Creating a Hunt Rule 96 Managing Inbound Calls with Shared Line Appearances 98 SPA9000 Voice System Administration Guide iii
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... or Discarding Changes on the SPA400 Managing Access to the SPA400 Configuration Utility Upgrading the Firmware for the SPA400 Configuring a SPA400 to Interoperate with the SPA9000 Configuring a SPA400 for PSTN Access Configuring a SPA400 for Voice Mail Service Voice Mail Capacity Configuring Local Voice Mail Service on a SPA400 Setting Up Voice Mail... Line 98 102 103 104 105 106 107 108 111 112 112 113 116 119 121 122 125 125 125 126 127 127 129 130 SPA9000 Voice System Administration Guide iv
... or Discarding Changes on the SPA400 Managing Access to the SPA400 Configuration Utility Upgrading the Firmware for the SPA400 Configuring a SPA400 to Interoperate with the SPA9000 Configuring a SPA400 for PSTN Access Configuring a SPA400 for Voice Mail Service Voice Mail Capacity Configuring Local Voice Mail Service on a SPA400 Setting Up Voice Mail... Line 98 102 103 104 105 106 107 108 111 112 112 113 116 119 121 122 125 125 125 126 127 127 129 130 SPA9000 Voice System Administration Guide iv
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... for the Auto Attendant 150 Chapter 8: Localization 151 Localizing the SPA9000 Auto Attendant Prompts 151 Local Time Configuration 154 Configuring the SPA9000 and SPA9xx Call Progress Tones 154 Localizing the SPA400 Voice Mail Prompts... 160 Localizing the SPA400 Call Disconnect Tones 161 Localizing the SPA400 Caller ID Method 163 Appendix A: Advanced Topics in SPA9000 Administration 165 Technology Background 165 Session Initiation Protocol 166 SPA9000 Media Proxy 167 SPA9000 Voice System...
... for the Auto Attendant 150 Chapter 8: Localization 151 Localizing the SPA9000 Auto Attendant Prompts 151 Local Time Configuration 154 Configuring the SPA9000 and SPA9xx Call Progress Tones 154 Localizing the SPA400 Voice Mail Prompts... 160 Localizing the SPA400 Call Disconnect Tones 161 Localizing the SPA400 Caller ID Method 163 Appendix A: Advanced Topics in SPA9000 Administration 165 Technology Background 165 Session Initiation Protocol 166 SPA9000 Media Proxy 167 SPA9000 Voice System...
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... a Firewall or Router SPA400 SIP-PSTN Gateway SPA9000 Architecture SIP-NAT Interoperation Advanced Call Control and Routing Configuring Vertical (Supplementary) Service Codes Managing the Outbound Call Routing Groups Configuring Outbound Call Codec Selection ... Reference Router Tab Status page Wan Setup page Lan Setup page and Application page Voice tab Info page SPA9000 Voice System Administration Guide 168 169 170 172 173 173 175 177 178 179 180 180 182 183 183 184 185 188 189 190 190 191 191 ...
... a Firewall or Router SPA400 SIP-PSTN Gateway SPA9000 Architecture SIP-NAT Interoperation Advanced Call Control and Routing Configuring Vertical (Supplementary) Service Codes Managing the Outbound Call Routing Groups Configuring Outbound Call Codec Selection ... Reference Router Tab Status page Wan Setup page Lan Setup page and Application page Voice tab Info page SPA9000 Voice System Administration Guide 168 169 170 172 173 173 175 177 178 179 180 180 182 183 183 184 185 188 189 190 190 191 191 ...
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System page SIP Page Provisioning page Regional page FXS 1/2 page Line 1/2/3/4 page Appendix C: SPA400 Field Reference Setup Basic Setup SPA9000 Interface Voice Voicemail Server Voicemail Users Administration Management Factory Default USB Setting Firmware Upgrade Reboot Status Gateway Event Logs Set Log Level Tone Appendix D: Where to Go From Here Product Resources Related Documentation SPA9000 Voice System Administration Guide Contents 200 202 224 224 241 251 261 261 262 262 264 268 269 270 270 270 271 271 271 272 272 273 273 274 275 275 276 vii
System page SIP Page Provisioning page Regional page FXS 1/2 page Line 1/2/3/4 page Appendix C: SPA400 Field Reference Setup Basic Setup SPA9000 Interface Voice Voicemail Server Voicemail Users Administration Management Factory Default USB Setting Firmware Upgrade Reboot Status Gateway Event Logs Set Log Level Tone Appendix D: Where to Go From Here Product Resources Related Documentation SPA9000 Voice System Administration Guide Contents 200 202 224 224 241 251 261 261 262 262 264 268 269 270 270 270 271 271 271 272 272 273 273 274 275 275 276 vii
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... SPA900 Series IP phones, and the optional SPA400 PSTN gateway and voice mail server. About This Document Preface Purpose The SPA9000 Voice System Administration Guide is written for the following topics: • "Purpose," on page ix • "Audience," on page...SPA9000 with the SPA9000 administration web server. This preface provides helpful information about this guide, refer to the following audience: • Service providers offering services using Cisco SPA products • VARs and resellers who need configuration references for Cisco SPA products SPA9000 Voice System...
... SPA900 Series IP phones, and the optional SPA400 PSTN gateway and voice mail server. About This Document Preface Purpose The SPA9000 Voice System Administration Guide is written for the following topics: • "Purpose," on page ix • "Audience," on page...SPA9000 with the SPA9000 administration web server. This preface provides helpful information about this guide, refer to the following audience: • Service providers offering services using Cisco SPA products • VARs and resellers who need configuration references for Cisco SPA products SPA9000 Voice System...
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... features that are available in the Software Search box: http://tools.cisco.com/support/downloads Product SPA9000 SPA400 SPA901 SPA921/SPA941 SPA922/942 SPA962 WIP310 Firmware Version 6.1.5 1.1.2.2 5.1.5 5.1.8 6.1.3 6.1.3 5.0.8 SPA9000 Voice System Administration Guide x Preface • System administrators or anyone who installs and administers the SPA9000 Voice System NOTE This guide does not provide the configuration information required by...
... features that are available in the Software Search box: http://tools.cisco.com/support/downloads Product SPA9000 SPA400 SPA901 SPA921/SPA941 SPA922/942 SPA962 WIP310 Firmware Version 6.1.5 1.1.2.2 5.1.5 5.1.8 6.1.3 6.1.3 5.0.8 SPA9000 Voice System Administration Guide x Preface • System administrators or anyone who installs and administers the SPA9000 Voice System NOTE This guide does not provide the configuration information required by...
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... Mail configuring and managing the SPA400 for administrators who want to the SPA9000 Voice System by using the SPA9000 administration web server and the Interactive Voice Response Unit. SPA9000 Voice System Administration Guide xi Chapter 4, "Configuring Phone Lines and Calling Routing Behavior...Auto Attendant" This chapter describes how to ensure that you through the process of the SPA9000." Chapter 8, "Localization" This chapter explains how to localize your SPA9000 Voice System with the language files, tones, and ring patterns for ITSP Interoperability" This chapter ...
... Mail configuring and managing the SPA400 for administrators who want to the SPA9000 Voice System by using the SPA9000 administration web server and the Interactive Voice Response Unit. SPA9000 Voice System Administration Guide xi Chapter 4, "Configuring Phone Lines and Calling Routing Behavior...Auto Attendant" This chapter describes how to ensure that you through the process of the SPA9000." Chapter 8, "Localization" This chapter explains how to localize your SPA9000 Voice System with the language files, tones, and ring patterns for ITSP Interoperability" This chapter ...
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...terms and acronyms that you and your customer obtain the full benefits of the SPA9000 Voice System. Appendix D, "Where to click, select, or otherwise act on each page of the SPA9000 administration web server. Document Conventions The following : • A user interface ...used in the user interface Indicates code samples or system output. May indicate either of the following table describes the typographic conventions that should be entered in this document. Preface Chapter Description Appendix B, "SPA9000 Field Reference" This appendix describes the fields on ...
...terms and acronyms that you and your customer obtain the full benefits of the SPA9000 Voice System. Appendix D, "Where to click, select, or otherwise act on each page of the SPA9000 administration web server. Document Conventions The following : • A user interface ...used in the user interface Indicates code samples or system output. May indicate either of the following table describes the typographic conventions that should be entered in this document. Preface Chapter Description Appendix B, "SPA9000 Field Reference" This appendix describes the fields on ...
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STEP 1 Enter your search by choosing special options such as PDF files. STEP 4 Acrobat displays the first instance of the Acrobat toolbar. SPA9000 Voice System Administration Guide xiii The PDF Find/ Search tool within Adobe® Reader® lets you find text in a PDF file. STEP 2 Optionally, click the arrow ... is available at once (for example, all PDFs in a specific folder or disk drive). • Perform advanced searches. Preface Finding Information in PDF Files The SPA9000 Voice System documents are published as Whole Words Only.
STEP 1 Enter your search by choosing special options such as PDF files. STEP 4 Acrobat displays the first instance of the Acrobat toolbar. SPA9000 Voice System Administration Guide xiii The PDF Find/ Search tool within Adobe® Reader® lets you find text in a PDF file. STEP 2 Optionally, click the arrow ... is available at once (for example, all PDFs in a specific folder or disk drive). • Perform advanced searches. Preface Finding Information in PDF Files The SPA9000 Voice System documents are published as Whole Words Only.
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... choose the options you want. c. Click Search. Enter the text that are stored on your PC or local network. b. Choose All PDF Documents in. SPA9000 Voice System Administration Guide xiv If you want to be open. STEP 3 In the Search window, complete the following steps: a. Then choose the location on your computer...
... choose the options you want. c. Click Search. Enter the text that are stored on your PC or local network. b. Choose All PDF Documents in. SPA9000 Voice System Administration Guide xiv If you want to be open. STEP 3 In the Search window, complete the following steps: a. Then choose the location on your computer...
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Preface STEP 4 When the Results appear, click + to open a folder, and then click any link to open the file where the search terms appear. SPA9000 Voice System Administration Guide xv For more information about the Find and Search functions, see the Adobe Acrobat online help.
Preface STEP 4 When the Results appear, click + to open a folder, and then click any link to open the file where the search terms appear. SPA9000 Voice System Administration Guide xv For more information about the Find and Search functions, see the Adobe Acrobat online help.
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... protocols and can subscribe to ITSP services to support analog phone lines. 1 Getting Started This chapter introduces you to the SPA9000 Voice System The SPA9000 Voice System is an affordable and feature-rich IP telephone system that supports the Session Initiation Protocol (SIP). NOTE This chapter is designed especially for the Small and Home Office.
... protocols and can subscribe to ITSP services to support analog phone lines. 1 Getting Started This chapter introduces you to the SPA9000 Voice System The SPA9000 Voice System is an affordable and feature-rich IP telephone system that supports the Session Initiation Protocol (SIP). NOTE This chapter is designed especially for the Small and Home Office.
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Getting Started Introduction to the SPA9000 Voice System Figure 1 SPA9000 Voice System with two FXS ports for analog telephones, fax devices, or an external music source for ITSP service, ISDN access, SPA400 PSTN access, or SPA400 voice mail service. The SPA9000 has four line interfaces, which can be configured on each line ... inward dial (DID) phone numbers (such as 408-555-0100 through 555-0145) the SPA9000 can be configured in Analog Telephone Adapter (ATA) with the SPA9000 and SPA400 1 SPA9000 IP PBX The SPA9000 is an IP PBX that supports up to the FXS ports are not included in the...
Getting Started Introduction to the SPA9000 Voice System Figure 1 SPA9000 Voice System with two FXS ports for analog telephones, fax devices, or an external music source for ITSP service, ISDN access, SPA400 PSTN access, or SPA400 voice mail service. The SPA9000 has four line interfaces, which can be configured on each line ... inward dial (DID) phone numbers (such as 408-555-0100 through 555-0145) the SPA9000 can be configured in Analog Telephone Adapter (ATA) with the SPA9000 and SPA400 1 SPA9000 IP PBX The SPA9000 is an IP PBX that supports up to the FXS ports are not included in the...
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...Server The SPA400 provides a SIP-PSTN gateway for that can meet the calling needs of the four line interfaces on page 22 SPA9000 Voice System Administration Guide 18 For more information about the phones, see the SPA9x2 Phone Administration Guide, the SPA9x2 Phone User Guide, and the...application that plays pre-recorded voice messages to offer the caller a menu of the Cisco SPA900 Series SIP IP Phones, as well as the Cisco WIP310 Wireless IP Phone. Getting Started Deployment Scenarios 1 The SPA9000 includes an Auto Attendant service that supports up to 32 voice mail accounts with ...
...Server The SPA400 provides a SIP-PSTN gateway for that can meet the calling needs of the four line interfaces on page 22 SPA9000 Voice System Administration Guide 18 For more information about the phones, see the SPA9x2 Phone Administration Guide, the SPA9x2 Phone User Guide, and the...application that plays pre-recorded voice messages to offer the caller a menu of the Cisco SPA900 Series SIP IP Phones, as well as the Cisco WIP310 Wireless IP Phone. Getting Started Deployment Scenarios 1 The SPA9000 includes an Auto Attendant service that supports up to 32 voice mail accounts with ...
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Optionally, analog phones or fax machines (not illustrated) can be connected to 16 IP phones can be installed. Up to the two phone ports on the SPA9000. Getting Started Deployment Scenarios 1 PSTN Access and Local Voice Mail In this scenario, the customer requires a robust phone system but is deployed with a SPA9000 IP PBX, one SPA400 for PSTN access with four FXO ports, and another SPA400 for local voice mail service. SPA9000 Voice System Administration Guide 19 The SPA9000 Voice System is not using VoIP services.
Optionally, analog phones or fax machines (not illustrated) can be connected to 16 IP phones can be installed. Up to the two phone ports on the SPA9000. Getting Started Deployment Scenarios 1 PSTN Access and Local Voice Mail In this scenario, the customer requires a robust phone system but is deployed with a SPA9000 IP PBX, one SPA400 for PSTN access with four FXO ports, and another SPA400 for local voice mail service. SPA9000 Voice System Administration Guide 19 The SPA9000 Voice System is not using VoIP services.
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Optionally, analog phones or fax machines (not illustrated) can be connected to 16 IP phones can be installed. SPA9000 Voice System Administration Guide 20 Getting Started Deployment Scenarios 1 ITSP Service Only In this scenario, a customer has no legacy telephone numbers and either needs no voice mail at all or has voice mail hosted by the ITSP. Up to the two phone ports on the SPA9000. The SPA9000 Voice System is deployed with the SPA9000 IP PB and VoIP service.
Optionally, analog phones or fax machines (not illustrated) can be connected to 16 IP phones can be installed. SPA9000 Voice System Administration Guide 20 Getting Started Deployment Scenarios 1 ITSP Service Only In this scenario, a customer has no legacy telephone numbers and either needs no voice mail at all or has voice mail hosted by the ITSP. Up to the two phone ports on the SPA9000. The SPA9000 Voice System is deployed with the SPA9000 IP PB and VoIP service.