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... Document ix Purpose ix Audience ix Firmware x Organization xi Document Conventions xii Finding Information in PDF Files xiii Chapter 1: Getting Started 16 Introduction to the SPA9000 Voice System 16 SPA9000 IP PBX 17 SPA400 SIP-PSTN Gateway and Voicemail Server 18 IP Phones and Accessories 18 Deployment Scenarios 18 PSTN Access and Local...
... Document ix Purpose ix Audience ix Firmware x Organization xi Document Conventions xii Finding Information in PDF Files xiii Chapter 1: Getting Started 16 Introduction to the SPA9000 Voice System 16 SPA9000 IP PBX 17 SPA400 SIP-PSTN Gateway and Voicemail Server 18 IP Phones and Accessories 18 Deployment Scenarios 18 PSTN Access and Local...
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...Multicast Addressing and Group Paging 33 Collecting System Logs and Debug Information 36 Viewing Information about the SPA9000 39 Viewing Information about Client Stations 39 Using the Interactive Voice Response Unit 40 Using the IVR Menu 40 Entering a Password through the IVR 45 Chapter 3:... Configuring Your System for ITSP Interoperability 47 About the SPA9000 Voice System and SIP 47 Network Address Translation (NAT) and Voice over IP (VoIP) 49 NAT Mapping with Session Border Controller 49 NAT Mapping with SIP-ALG Router...
...Multicast Addressing and Group Paging 33 Collecting System Logs and Debug Information 36 Viewing Information about the SPA9000 39 Viewing Information about Client Stations 39 Using the Interactive Voice Response Unit 40 Using the IVR Menu 40 Entering a Password through the IVR 45 Chapter 3:... Configuring Your System for ITSP Interoperability 47 About the SPA9000 Voice System and SIP 47 Network Address Translation (NAT) and Voice over IP (VoIP) 49 NAT Mapping with Session Border Controller 49 NAT Mapping with SIP-ALG Router...
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Contents Configuring Line Interfaces on the SPA9000 58 Configuring a Line Interface for ITSP Service 58 Configuring a Line Interface for a SPA400 (PSTN or Voice Mail) 60 Configuring Call Capacity for a Line Interface 63 Configuring...Call Routing Rule 81 Managing Caller ID Settings for Outgoing Calls 82 Call Forwarding Support on SPA9000 82 Call Transfer Support on SPA9000 84 Call Forward Bridge Mode 84 Call Transfer Bridge Mode 84 Managing Inbound Calls with ...Hunt Rule 96 Managing Inbound Calls with Shared Line Appearances 98 SPA9000 Voice System Administration Guide iii
Contents Configuring Line Interfaces on the SPA9000 58 Configuring a Line Interface for ITSP Service 58 Configuring a Line Interface for a SPA400 (PSTN or Voice Mail) 60 Configuring Call Capacity for a Line Interface 63 Configuring...Call Routing Rule 81 Managing Caller ID Settings for Outgoing Calls 82 Call Forwarding Support on SPA9000 82 Call Transfer Support on SPA9000 84 Call Forward Bridge Mode 84 Call Transfer Bridge Mode 84 Managing Inbound Calls with ...Hunt Rule 96 Managing Inbound Calls with Shared Line Appearances 98 SPA9000 Voice System Administration Guide iii
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... for the SPA400 Configuring a SPA400 to Interoperate with the SPA9000 Configuring a SPA400 for PSTN Access Configuring a SPA400 for Voice Mail Service Voice Mail Capacity Configuring Local Voice Mail Service on a SPA400 Setting Up Voice Mail on Each Station Enabling Remote Voice Mail Access (Optional) Managing the Voice Mail Messages on the USB Key Enabling Debugging on the...
... for the SPA400 Configuring a SPA400 to Interoperate with the SPA9000 Configuring a SPA400 for PSTN Access Configuring a SPA400 for Voice Mail Service Voice Mail Capacity Configuring Local Voice Mail Service on a SPA400 Setting Up Voice Mail on Each Station Enabling Remote Voice Mail Access (Optional) Managing the Voice Mail Messages on the USB Key Enabling Debugging on the...
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... Attendants 148 Configuring Dial Plans for the Auto Attendant 150 Chapter 8: Localization 151 Localizing the SPA9000 Auto Attendant Prompts 151 Local Time Configuration 154 Configuring the SPA9000 and SPA9xx Call Progress Tones 154 Localizing the SPA400 Voice Mail Prompts 160 Localizing the SPA400 Call Disconnect Tones 161 Localizing the SPA400 Caller ID Method...
... Attendants 148 Configuring Dial Plans for the Auto Attendant 150 Chapter 8: Localization 151 Localizing the SPA9000 Auto Attendant Prompts 151 Local Time Configuration 154 Configuring the SPA9000 and SPA9xx Call Progress Tones 154 Localizing the SPA400 Voice Mail Prompts 160 Localizing the SPA400 Call Disconnect Tones 161 Localizing the SPA400 Caller ID Method...
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... or Router SPA400 SIP-PSTN Gateway SPA9000 Architecture SIP-NAT Interoperation Advanced Call Control and Routing Configuring Vertical (Supplementary) Service Codes Managing the Outbound Call Routing Groups Configuring Outbound Call Codec Selection Codes Advanced Topics for SPA400 Voice Mail Service How Voicemail Works Checking ...the Upgrade URL Using the Resync URL Using the Reboot URL Appendix B: SPA9000 Field Reference Router Tab Status page Wan Setup page Lan Setup page and Application page Voice tab Info page SPA9000 Voice System Administration Guide 168 169 170 172 173 173 175 177 178 ...
... or Router SPA400 SIP-PSTN Gateway SPA9000 Architecture SIP-NAT Interoperation Advanced Call Control and Routing Configuring Vertical (Supplementary) Service Codes Managing the Outbound Call Routing Groups Configuring Outbound Call Codec Selection Codes Advanced Topics for SPA400 Voice Mail Service How Voicemail Works Checking ...the Upgrade URL Using the Resync URL Using the Reboot URL Appendix B: SPA9000 Field Reference Router Tab Status page Wan Setup page Lan Setup page and Application page Voice tab Info page SPA9000 Voice System Administration Guide 168 169 170 172 173 173 175 177 178 ...
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System page SIP Page Provisioning page Regional page FXS 1/2 page Line 1/2/3/4 page Appendix C: SPA400 Field Reference Setup Basic Setup SPA9000 Interface Voice Voicemail Server Voicemail Users Administration Management Factory Default USB Setting Firmware Upgrade Reboot Status Gateway Event Logs Set Log Level Tone Appendix D: Where to Go From Here Product Resources Related Documentation SPA9000 Voice System Administration Guide Contents 200 202 224 224 241 251 261 261 262 262 264 268 269 270 270 270 271 271 271 272 272 273 273 274 275 275 276 vii
System page SIP Page Provisioning page Regional page FXS 1/2 page Line 1/2/3/4 page Appendix C: SPA400 Field Reference Setup Basic Setup SPA9000 Interface Voice Voicemail Server Voicemail Users Administration Management Factory Default USB Setting Firmware Upgrade Reboot Status Gateway Event Logs Set Log Level Tone Appendix D: Where to Go From Here Product Resources Related Documentation SPA9000 Voice System Administration Guide Contents 200 202 224 224 241 251 261 261 262 262 264 268 269 270 270 270 271 271 271 272 272 273 273 274 275 275 276 vii
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... SPA400 PSTN gateway and voice mail server. See "Related Documentation" in PDF Files," on page xiii This document provides information that an administrator needs to the following audience: • Service providers offering services using Cisco SPA products • VARs and resellers who need configuration references for Cisco SPA products SPA9000 Voice System Administration Guide ix...
... SPA400 PSTN gateway and voice mail server. See "Related Documentation" in PDF Files," on page xiii This document provides information that an administrator needs to the following audience: • Service providers offering services using Cisco SPA products • VARs and resellers who need configuration references for Cisco SPA products SPA9000 Voice System Administration Guide ix...
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...Preface • System administrators or anyone who installs and administers the SPA9000 Voice System NOTE This guide does not provide the configuration information required by going to Cisco.com and choosing Support. Firmware This guide describes the features that are...and enter the model number in the Software Search box: http://tools.cisco.com/support/downloads Product SPA9000 SPA400 SPA901 SPA921/SPA941 SPA922/942 SPA962 WIP310 Firmware Version 6.1.5 1.1.2.2 5.1.5 5.1.8 6.1.3 6.1.3 5.0.8 SPA9000 Voice System Administration Guide x You can find all available firmware updates by...
...Preface • System administrators or anyone who installs and administers the SPA9000 Voice System NOTE This guide does not provide the configuration information required by going to Cisco.com and choosing Support. Firmware This guide describes the features that are...and enter the model number in the Software Search box: http://tools.cisco.com/support/downloads Product SPA9000 SPA400 SPA901 SPA921/SPA941 SPA922/942 SPA962 WIP310 Firmware Version 6.1.5 1.1.2.2 5.1.5 5.1.8 6.1.3 6.1.3 5.0.8 SPA9000 Voice System Administration Guide x You can find all available firmware updates by...
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...is organized into the following chapters and appendices: Chapter Description Chapter 1, "Getting Started." SPA9000 Voice System Administration Guide xi Chapter 8, "Localization" This chapter explains how to localize your SPA9000 Voice System with the language files, tones, and ring patterns for your infrastructure properly supports...Your System for ITSP Interoperability" This chapter provides configuration details to help you to ensure that you to the SPA9000 Voice System by using the IVR and XML scripting. Chapter 5, "Administering This chapter guides you to basic administrative ...
...is organized into the following chapters and appendices: Chapter Description Chapter 1, "Getting Started." SPA9000 Voice System Administration Guide xi Chapter 8, "Localization" This chapter explains how to localize your SPA9000 Voice System with the language files, tones, and ring patterns for your infrastructure properly supports...Your System for ITSP Interoperability" This chapter provides configuration details to help you to ensure that you to the SPA9000 Voice System by using the IVR and XML scripting. Chapter 5, "Administering This chapter guides you to basic administrative ...
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... typographic conventions that are available to help you to be replaced with a literal value. • The name of a page, section, or field in this document. SPA9000 Voice System Administration Guide xii Appendix D, "Where to Go From Here" This appendix describes additional resources that are used in this guide. May indicate either of...
... typographic conventions that are available to help you to be replaced with a literal value. • The name of a page, section, or field in this document. SPA9000 Voice System Administration Guide xii Appendix D, "Where to Go From Here" This appendix describes additional resources that are used in this guide. May indicate either of...
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If the Find tool does not appear, choose Edit > Find. STEP 3 Press Enter. Preface Finding Information in PDF Files The SPA9000 Voice System documents are published as Whole Words Only. The PDF Find/ Search tool within Adobe® Reader® lets you find text in a PDF Follow ... in a PDF file. NOTE By default, the Find tool is available at once (for example, all PDFs in the Find text box on the toolbar. SPA9000 Voice System Administration Guide xiii STEP 4 Acrobat displays the first instance of the term. STEP 2 Optionally, click the arrow next to the Find text box to...
If the Find tool does not appear, choose Edit > Find. STEP 3 Press Enter. Preface Finding Information in PDF Files The SPA9000 Voice System documents are published as Whole Words Only. The PDF Find/ Search tool within Adobe® Reader® lets you find text in a PDF Follow ... in a PDF file. NOTE By default, the Find tool is available at once (for example, all PDFs in the Find text box on the toolbar. SPA9000 Voice System Administration Guide xiii STEP 4 Acrobat displays the first instance of the term. STEP 2 Optionally, click the arrow next to the Find text box to...
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... Options, and choose the options you want. Then choose the location on your computer or local network, and click OK. If you want to find. SPA9000 Voice System Administration Guide xiv d. Click Search. Preface Finding Text in Multiple PDF Files The Search window lets you search for Location. The PDF files do...
... Options, and choose the options you want. Then choose the location on your computer or local network, and click OK. If you want to find. SPA9000 Voice System Administration Guide xiv d. Click Search. Preface Finding Text in Multiple PDF Files The Search window lets you search for Location. The PDF files do...
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For more information about the Find and Search functions, see the Adobe Acrobat online help. Preface STEP 4 When the Results appear, click + to open a folder, and then click any link to open the file where the search terms appear. SPA9000 Voice System Administration Guide xv
For more information about the Find and Search functions, see the Adobe Acrobat online help. Preface STEP 4 When the Results appear, click + to open a folder, and then click any link to open the file where the search terms appear. SPA9000 Voice System Administration Guide xv
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... that supports the Session Initiation Protocol (SIP). With the SPA400, the SPA9000 Voice System can subscribe to ITSP services to take advantage of low calling rates. SPA9000 Voice System Administration Guide 16 1 Getting Started This chapter introduces you begin installing...SPA9000 Voice System The SPA9000 Voice System is designed especially for the Small and Home Office. At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or more about a typical deployment. See Figure 1 "SPA9000 Voice System with the SPA9000 and SPA400" on page 23 Introduction to the SPA9000 Voice...
... that supports the Session Initiation Protocol (SIP). With the SPA400, the SPA9000 Voice System can subscribe to ITSP services to take advantage of low calling rates. SPA9000 Voice System Administration Guide 16 1 Getting Started This chapter introduces you begin installing...SPA9000 Voice System The SPA9000 Voice System is designed especially for the Small and Home Office. At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or more about a typical deployment. See Figure 1 "SPA9000 Voice System with the SPA9000 and SPA400" on page 23 Introduction to the SPA9000 Voice...
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...to the FXS ports are not included in Analog Telephone Adapter (ATA) with the SPA9000 and SPA400 1 SPA9000 IP PBX The SPA9000 is an IP PBX that supports up to the SPA9000 Voice System Figure 1 SPA9000 Voice System with two FXS ports for analog telephones, fax devices, or an external ...music source for ITSP service, ISDN access, SPA400 PSTN access, or SPA400 voice mail service. If a service provider supplies a group of sequential...
...to the FXS ports are not included in Analog Telephone Adapter (ATA) with the SPA9000 and SPA400 1 SPA9000 IP PBX The SPA9000 is an IP PBX that supports up to the SPA9000 Voice System Figure 1 SPA9000 Voice System with two FXS ports for analog telephones, fax devices, or an external ...music source for ITSP service, ISDN access, SPA400 PSTN access, or SPA400 voice mail service. If a service provider supplies a group of sequential...
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...to support the calling features on page 22 SPA9000 Voice System Administration Guide 18 Each SPA400 occupies one of the Cisco SPA900 Series SIP IP Phones, as well as the Cisco WIP310 Wireless IP Phone. It also includes an integrated voice mail application that are specified in the Auto... Attendant script. Deployment Scenarios The SPA9000 Voice System can be connected to direct ...
...to support the calling features on page 22 SPA9000 Voice System Administration Guide 18 Each SPA400 occupies one of the Cisco SPA900 Series SIP IP Phones, as well as the Cisco WIP310 Wireless IP Phone. It also includes an integrated voice mail application that are specified in the Auto... Attendant script. Deployment Scenarios The SPA9000 Voice System can be connected to direct ...
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Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000. Up to 16 IP phones can be installed. SPA9000 Voice System Administration Guide 19 The SPA9000 Voice System is not using VoIP services. Getting Started Deployment Scenarios 1 PSTN Access and Local Voice Mail In this scenario, the customer requires a robust phone system but is deployed with a SPA9000 IP PBX, one SPA400 for PSTN access with four FXO ports, and another SPA400 for local voice mail service.
Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000. Up to 16 IP phones can be installed. SPA9000 Voice System Administration Guide 19 The SPA9000 Voice System is not using VoIP services. Getting Started Deployment Scenarios 1 PSTN Access and Local Voice Mail In this scenario, the customer requires a robust phone system but is deployed with a SPA9000 IP PBX, one SPA400 for PSTN access with four FXO ports, and another SPA400 for local voice mail service.
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Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000. The SPA9000 Voice System is deployed with the SPA9000 IP PB and VoIP service. SPA9000 Voice System Administration Guide 20 Up to 16 IP phones can be installed. Getting Started Deployment Scenarios 1 ITSP Service Only In this scenario, a customer has no legacy telephone numbers and either needs no voice mail at all or has voice mail hosted by the ITSP.
Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000. The SPA9000 Voice System is deployed with the SPA9000 IP PB and VoIP service. SPA9000 Voice System Administration Guide 20 Up to 16 IP phones can be installed. Getting Started Deployment Scenarios 1 ITSP Service Only In this scenario, a customer has no legacy telephone numbers and either needs no voice mail at all or has voice mail hosted by the ITSP.
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...This customer also prefers local voice mail service. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000. Up to place outbound calls in the local area). The SPA9000 Voice System is deployed with the SPA9000 IP PBX, VoIP service, ...one SPA400 unit for voice mail service, and another SPA400 unit for example, to receive calls...
...This customer also prefers local voice mail service. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000. Up to place outbound calls in the local area). The SPA9000 Voice System is deployed with the SPA9000 IP PBX, VoIP service, ...one SPA400 unit for voice mail service, and another SPA400 unit for example, to receive calls...