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...Organization xi Document Conventions xii Finding Information in PDF Files xiii Chapter 1: Getting Started 16 Introduction to the SPA9000 Voice System 16 SPA9000 IP PBX 17 SPA400 SIP-PSTN Gateway and Voicemail Server 18 IP Phones and Accessories 18 Deployment Scenarios 18...Initial Installation, and Configuration 23 Chapter 2: Basic Administration of the SPA9000 24 Upgrading Firmware for the SPA9000 25 Connecting to the SPA9000 Administration Web Server 27 Saving or Discarding Changes SPA9000 27 Access Levels 28 Setting Passwords for User and Administrator Accounts 29...
...Organization xi Document Conventions xii Finding Information in PDF Files xiii Chapter 1: Getting Started 16 Introduction to the SPA9000 Voice System 16 SPA9000 IP PBX 17 SPA400 SIP-PSTN Gateway and Voicemail Server 18 IP Phones and Accessories 18 Deployment Scenarios 18...Initial Installation, and Configuration 23 Chapter 2: Basic Administration of the SPA9000 24 Upgrading Firmware for the SPA9000 25 Connecting to the SPA9000 Administration Web Server 27 Saving or Discarding Changes SPA9000 27 Access Levels 28 Setting Passwords for User and Administrator Accounts 29...
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... Port 33 LAN and Application Guidelines 33 Configuring Multicast Addressing and Group Paging 33 Collecting System Logs and Debug Information 36 Viewing Information about the SPA9000 39 Viewing Information about Client Stations 39 Using the Interactive Voice Response Unit 40 Using the IVR Menu 40 Entering a Password through the IVR ...Determining the Router's NAT Mechanism 53 Firewalls and SIP 54 Configuring SIP Timer Values 55 Chapter 4: Configuring Phone Lines and Calling Routing Behavior 56 Configuring SPA9000 FXS Ports 57 SPA9000 Voice System Administration Guide ii
... Port 33 LAN and Application Guidelines 33 Configuring Multicast Addressing and Group Paging 33 Collecting System Logs and Debug Information 36 Viewing Information about the SPA9000 39 Viewing Information about Client Stations 39 Using the Interactive Voice Response Unit 40 Using the IVR Menu 40 Entering a Password through the IVR ...Determining the Router's NAT Mechanism 53 Firewalls and SIP 54 Configuring SIP Timer Values 55 Chapter 4: Configuring Phone Lines and Calling Routing Behavior 56 Configuring SPA9000 FXS Ports 57 SPA9000 Voice System Administration Guide ii
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Contents Configuring Line Interfaces on the SPA9000 58 Configuring a Line Interface for ITSP Service 58 Configuring a Line Interface for a SPA400 (PSTN or Voice Mail)... 79 Entering a Call Routing Rule 81 Managing Caller ID Settings for Outgoing Calls 82 Call Forwarding Support on SPA9000 82 Call Transfer Support on SPA9000 84 Call Forward Bridge Mode 84 Call Transfer Bridge Mode 84 Managing Inbound Calls with the Contact List 85... for Hunt Rules 94 Creating a Hunt Rule 96 Managing Inbound Calls with Shared Line Appearances 98 SPA9000 Voice System Administration Guide iii
Contents Configuring Line Interfaces on the SPA9000 58 Configuring a Line Interface for ITSP Service 58 Configuring a Line Interface for a SPA400 (PSTN or Voice Mail)... 79 Entering a Call Routing Rule 81 Managing Caller ID Settings for Outgoing Calls 82 Call Forwarding Support on SPA9000 82 Call Transfer Support on SPA9000 84 Call Forward Bridge Mode 84 Call Transfer Bridge Mode 84 Managing Inbound Calls with the Contact List 85... for Hunt Rules 94 Creating a Hunt Rule 96 Managing Inbound Calls with Shared Line Appearances 98 SPA9000 Voice System Administration Guide iii
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... or Discarding Changes on the SPA400 Managing Access to the SPA400 Configuration Utility Upgrading the Firmware for the SPA400 Configuring a SPA400 to Interoperate with the SPA9000 Configuring a SPA400 for PSTN Access Configuring a SPA400 for Voice Mail Service Voice Mail Capacity Configuring Local Voice Mail Service on a SPA400 Setting Up Voice Mail... Line 98 102 103 104 105 106 107 108 111 112 112 113 116 119 121 122 125 125 125 126 127 127 129 130 SPA9000 Voice System Administration Guide iv
... or Discarding Changes on the SPA400 Managing Access to the SPA400 Configuration Utility Upgrading the Firmware for the SPA400 Configuring a SPA400 to Interoperate with the SPA9000 Configuring a SPA400 for PSTN Access Configuring a SPA400 for Voice Mail Service Voice Mail Capacity Configuring Local Voice Mail Service on a SPA400 Setting Up Voice Mail... Line 98 102 103 104 105 106 107 108 111 112 112 113 116 119 121 122 125 125 125 126 127 127 129 130 SPA9000 Voice System Administration Guide iv
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...the Auto Attendant 150 Chapter 8: Localization 151 Localizing the SPA9000 Auto Attendant Prompts 151 Local Time Configuration 154 Configuring the SPA9000 and SPA9xx Call Progress Tones 154 Localizing the SPA400 Voice... Mail Prompts 160 Localizing the SPA400 Call Disconnect Tones 161 Localizing the SPA400 Caller ID Method 163 Appendix A: Advanced Topics in SPA9000 Administration 165 Technology Background 165 Session Initiation Protocol 166 SPA9000 Media Proxy 167 SPA9000 Voice System Administration Guide...
...the Auto Attendant 150 Chapter 8: Localization 151 Localizing the SPA9000 Auto Attendant Prompts 151 Local Time Configuration 154 Configuring the SPA9000 and SPA9xx Call Progress Tones 154 Localizing the SPA400 Voice... Mail Prompts 160 Localizing the SPA400 Call Disconnect Tones 161 Localizing the SPA400 Caller ID Method 163 Appendix A: Advanced Topics in SPA9000 Administration 165 Technology Background 165 Session Initiation Protocol 166 SPA9000 Media Proxy 167 SPA9000 Voice System Administration Guide...
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... a Firewall or Router SPA400 SIP-PSTN Gateway SPA9000 Architecture SIP-NAT Interoperation Advanced Call Control and Routing Configuring Vertical (Supplementary) Service Codes Managing the Outbound Call Routing Groups Configuring Outbound Call Codec Selection ... Reference Router Tab Status page Wan Setup page Lan Setup page and Application page Voice tab Info page SPA9000 Voice System Administration Guide 168 169 170 172 173 173 175 177 178 179 180 180 182 183 183 184 185 188 189 190 190 191 191 191 193 ...
... a Firewall or Router SPA400 SIP-PSTN Gateway SPA9000 Architecture SIP-NAT Interoperation Advanced Call Control and Routing Configuring Vertical (Supplementary) Service Codes Managing the Outbound Call Routing Groups Configuring Outbound Call Codec Selection ... Reference Router Tab Status page Wan Setup page Lan Setup page and Application page Voice tab Info page SPA9000 Voice System Administration Guide 168 169 170 172 173 173 175 177 178 179 180 180 182 183 183 184 185 188 189 190 190 191 191 191 193 ...
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System page SIP Page Provisioning page Regional page FXS 1/2 page Line 1/2/3/4 page Appendix C: SPA400 Field Reference Setup Basic Setup SPA9000 Interface Voice Voicemail Server Voicemail Users Administration Management Factory Default USB Setting Firmware Upgrade Reboot Status Gateway Event Logs Set Log Level Tone Appendix D: Where to Go From Here Product Resources Related Documentation SPA9000 Voice System Administration Guide Contents 200 202 224 224 241 251 261 261 262 262 264 268 269 270 270 270 271 271 271 272 272 273 273 274 275 275 276 vii
System page SIP Page Provisioning page Regional page FXS 1/2 page Line 1/2/3/4 page Appendix C: SPA400 Field Reference Setup Basic Setup SPA9000 Interface Voice Voicemail Server Voicemail Users Administration Management Factory Default USB Setting Firmware Upgrade Reboot Status Gateway Event Logs Set Log Level Tone Appendix D: Where to Go From Here Product Resources Related Documentation SPA9000 Voice System Administration Guide Contents 200 202 224 224 241 251 261 261 262 262 264 268 269 270 270 270 271 271 271 272 272 273 273 274 275 275 276 vii
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... System. This preface provides helpful information about this guide, refer to the following audience: • Service providers offering services using Cisco SPA products • VARs and resellers who need configuration references for Cisco SPA products SPA9000 Voice System Administration Guide ix Before you . NOTE This guide does not cover initial installation and configuration, SPA900 Series phone...
... System. This preface provides helpful information about this guide, refer to the following audience: • Service providers offering services using Cisco SPA products • VARs and resellers who need configuration references for Cisco SPA products SPA9000 Voice System Administration Guide ix Before you . NOTE This guide does not cover initial installation and configuration, SPA900 Series phone...
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... find all available firmware updates by specific service providers. Preface • System administrators or anyone who installs and administers the SPA9000 Voice System NOTE This guide does not provide the configuration information required by going to Cisco.com and choosing Support. Please consult with the service provider for specific service parameters. Firmware This...
... find all available firmware updates by specific service providers. Preface • System administrators or anyone who installs and administers the SPA9000 Voice System NOTE This guide does not provide the configuration information required by going to Cisco.com and choosing Support. Please consult with the service provider for specific service parameters. Firmware This...
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...streaming audio. Chapter 6, "Configuring Music on the SPA9000 to configure the SPA9000 Voice System Auto Attendant (AA) by describing the components and presenting several deployment scenarios. SPA9000 Voice System Administration Guide xi This chapter introduces you to basic administrative ... explains how to help you through the process of the SPA9000." Chapter 8, "Localization" This chapter explains how to understand how the SPA9000 Voice System works. Appendix A, "Advanced Topics in this guide is organized into the following chapters and appendices: Chapter Description...
...streaming audio. Chapter 6, "Configuring Music on the SPA9000 to configure the SPA9000 Voice System Auto Attendant (AA) by describing the components and presenting several deployment scenarios. SPA9000 Voice System Administration Guide xi This chapter introduces you to basic administrative ... explains how to help you through the process of the SPA9000." Chapter 8, "Localization" This chapter explains how to understand how the SPA9000 Voice System works. Appendix A, "Advanced Topics in this guide is organized into the following chapters and appendices: Chapter Description...
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.... May indicate either of the following : • A variable that you and your customer obtain the full benefits of the SPA9000 Voice System. Typographic Element Boldface Italic Monospaced Font Meaning May indicate either of the following : • A user interface element... that should be entered in this document. SPA9000 Voice System Administration Guide xii Preface Chapter Description Appendix B, "SPA9000 Field Reference" This appendix describes the fields on each page Reference" of the SPA400 administration web server...
.... May indicate either of the following : • A variable that you and your customer obtain the full benefits of the SPA9000 Voice System. Typographic Element Boldface Italic Monospaced Font Meaning May indicate either of the following : • A user interface element... that should be entered in this document. SPA9000 Voice System Administration Guide xii Preface Chapter Description Appendix B, "SPA9000 Field Reference" This appendix describes the fields on each page Reference" of the SPA400 administration web server...
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... Find tool does not appear, choose Edit > Find. Preface Finding Information in PDF Files The SPA9000 Voice System documents are published as Whole Words Only. Finding Text in a PDF file. STEP 3 Press Enter. SPA9000 Voice System Administration Guide xiii STEP 5 Press Enter again to continue to find information quickly and easily online. STEP...
... Find tool does not appear, choose Edit > Find. Preface Finding Information in PDF Files The SPA9000 Voice System documents are published as Whole Words Only. Finding Text in a PDF file. STEP 3 Press Enter. SPA9000 Voice System Administration Guide xiii STEP 5 Press Enter again to continue to find information quickly and easily online. STEP...
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... drop-down box, choose Browse for terms in . d. The PDF files do not need to the Find box and then choose Open Full Acrobat Search. SPA9000 Voice System Administration Guide xiv
... drop-down box, choose Browse for terms in . d. The PDF files do not need to the Find box and then choose Open Full Acrobat Search. SPA9000 Voice System Administration Guide xiv
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For more information about the Find and Search functions, see the Adobe Acrobat online help. SPA9000 Voice System Administration Guide xv Preface STEP 4 When the Results appear, click + to open a folder, and then click any link to open the file where the search terms appear.
For more information about the Find and Search functions, see the Adobe Acrobat online help. SPA9000 Voice System Administration Guide xv Preface STEP 4 When the Results appear, click + to open a folder, and then click any link to open the file where the search terms appear.
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... chapter is essential reading before you to take advantage of low calling rates. SPA9000 Voice System Administration Guide 16 At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or more about a typical deployment. See Figure 1 "SPA9000 Voice System with the SPA9000 and SPA400" on page 23 Introduction to learn more SPA900 series IP...
... chapter is essential reading before you to take advantage of low calling rates. SPA9000 Voice System Administration Guide 16 At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or more about a typical deployment. See Figure 1 "SPA9000 Voice System with the SPA9000 and SPA400" on page 23 Introduction to learn more SPA900 series IP...
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...for the music on-hold service. SPA9000 Voice System Administration Guide 17 If a service provider supplies a group of the assigned numbers on each line interface. It also has a built-in Analog Telephone Adapter (ATA) with the SPA9000 and SPA400 1 SPA9000 IP PBX The SPA9000 is an IP PBX that supports ... telephones, fax devices, or an external music source for ITSP service, ISDN access, SPA400 PSTN access, or SPA400 voice mail service. The SPA9000 has four line interfaces, which can support all of sequential direct inward dial (DID) phone numbers (such as 408-555-0100 through 555-...
...for the music on-hold service. SPA9000 Voice System Administration Guide 17 If a service provider supplies a group of the assigned numbers on each line interface. It also has a built-in Analog Telephone Adapter (ATA) with the SPA9000 and SPA400 1 SPA9000 IP PBX The SPA9000 is an IP PBX that supports ... telephones, fax devices, or an external music source for ITSP service, ISDN access, SPA400 PSTN access, or SPA400 voice mail service. The SPA9000 has four line interfaces, which can support all of sequential direct inward dial (DID) phone numbers (such as 408-555-0100 through 555-...
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... one of the four line interfaces on page 22 SPA9000 Voice System Administration Guide 18 For more information about the phones, see the SPA9x2 Phone Administration Guide, the SPA9x2 Phone User Guide, and the Cisco Wireless-G IP Phone User Guide. Various deployment scenarios are connected to the SPA9000. This section includes the following examples: • "PSTN Access...
... one of the four line interfaces on page 22 SPA9000 Voice System Administration Guide 18 For more information about the phones, see the SPA9x2 Phone Administration Guide, the SPA9x2 Phone User Guide, and the Cisco Wireless-G IP Phone User Guide. Various deployment scenarios are connected to the SPA9000. This section includes the following examples: • "PSTN Access...
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Optionally, analog phones or fax machines (not illustrated) can be connected to 16 IP phones can be installed. SPA9000 Voice System Administration Guide 19 Up to the two phone ports on the SPA9000. Getting Started Deployment Scenarios 1 PSTN Access and Local Voice Mail In this scenario, the customer requires a robust phone system but is deployed with a SPA9000 IP PBX, one SPA400 for PSTN access with four FXO ports, and another SPA400 for local voice mail service. The SPA9000 Voice System is not using VoIP services.
Optionally, analog phones or fax machines (not illustrated) can be connected to 16 IP phones can be installed. SPA9000 Voice System Administration Guide 19 Up to the two phone ports on the SPA9000. Getting Started Deployment Scenarios 1 PSTN Access and Local Voice Mail In this scenario, the customer requires a robust phone system but is deployed with a SPA9000 IP PBX, one SPA400 for PSTN access with four FXO ports, and another SPA400 for local voice mail service. The SPA9000 Voice System is not using VoIP services.
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Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000. Getting Started Deployment Scenarios 1 ITSP Service Only In this scenario, a customer has no legacy telephone numbers and either needs no voice mail at all or has voice mail hosted by the ITSP. SPA9000 Voice System Administration Guide 20 Up to 16 IP phones can be installed. The SPA9000 Voice System is deployed with the SPA9000 IP PB and VoIP service.
Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000. Getting Started Deployment Scenarios 1 ITSP Service Only In this scenario, a customer has no legacy telephone numbers and either needs no voice mail at all or has voice mail hosted by the ITSP. SPA9000 Voice System Administration Guide 20 Up to 16 IP phones can be installed. The SPA9000 Voice System is deployed with the SPA9000 IP PB and VoIP service.
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... illustrated) can be connected to the two phone ports on the SPA9000. Up to place outbound calls in the local area). SPA9000 Voice System Administration Guide 21 This customer also prefers local voice mail service. The SPA9000 Voice System is deployed with the SPA9000 IP PBX, VoIP service, one SPA400 unit for voice mail service...
... illustrated) can be connected to the two phone ports on the SPA9000. Up to place outbound calls in the local area). SPA9000 Voice System Administration Guide 21 This customer also prefers local voice mail service. The SPA9000 Voice System is deployed with the SPA9000 IP PBX, VoIP service, one SPA400 unit for voice mail service...