Troubleshooting Guide
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.... Notebooks TMagnetic flat-blade screwdriver, Torx T-8, and T-10 screwdrivers T3/16-inch and 7-mm hex sockets or nut drivers TSecurity wrench TLoopback plugs TWrite-protected bootable diskette TAnti-static wrist strap Protecting Yourself and the Computer TTurn the...this book was prepared for the Compaq Deskpro 2000 Series of Personal Computers with MMX technologies and later models as well as Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebooks, and Compaq Prosignia Notebooks. ✎ Not all Compaq products. Troubleshooting Procedures The flowcharts ...
.... Notebooks TMagnetic flat-blade screwdriver, Torx T-8, and T-10 screwdrivers T3/16-inch and 7-mm hex sockets or nut drivers TSecurity wrench TLoopback plugs TWrite-protected bootable diskette TAnti-static wrist strap Protecting Yourself and the Computer TTurn the...this book was prepared for the Compaq Deskpro 2000 Series of Personal Computers with MMX technologies and later models as well as Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebooks, and Compaq Prosignia Notebooks. ✎ Not all Compaq products. Troubleshooting Procedures The flowcharts ...
Troubleshooting Guide
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Reload audio drivers. Audio? Quick Troubleshooting Guide 3-17 Done N 1. Replace system board. No Audio, Part 2 Continued from Page 3-16, No Audio, Part 1 Audio N driver in OS. Y Correct drivers for application? 16. Y N Load drivers and set configuration in OS configured? Connect to external speaker. Y Audio? Replace audio board if applicable. 3. Y Replace audio N board and speaker connections in PC if applicable. Replace internal speaker. 2.
Reload audio drivers. Audio? Quick Troubleshooting Guide 3-17 Done N 1. Replace system board. No Audio, Part 2 Continued from Page 3-16, No Audio, Part 1 Audio N driver in OS. Y Correct drivers for application? 16. Y N Load drivers and set configuration in OS configured? Connect to external speaker. Y Audio? Replace audio board if applicable. 3. Y Replace audio N board and speaker connections in PC if applicable. Replace internal speaker. 2.
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N Reload drivers and reconfigure. Done Done N Replace system board. 3-20 Troubleshooting Flowcharts for Portable Computers Network N Replace jack or modem jack or have jack active? Y Digital line? N NIC/modem configured in OS? Y OK? Y Disconnect all power from PC and open computer. N Replace NIC/modem if applicable. No Network or Modem Connection No network/modem connection. Y Connect to non-digital line. Y OK? Reseat NIC/modem if applicable. activated. 19.
N Reload drivers and reconfigure. Done Done N Replace system board. 3-20 Troubleshooting Flowcharts for Portable Computers Network N Replace jack or modem jack or have jack active? Y Digital line? N NIC/modem configured in OS? Y OK? Y Disconnect all power from PC and open computer. N Replace NIC/modem if applicable. No Network or Modem Connection No network/modem connection. Y Connect to non-digital line. Y OK? Reseat NIC/modem if applicable. activated. 19.
Troubleshooting Guide
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...? Turn up the monitor brightness and contrast controls if the monitor is dim. Press and hold any of the necessary device drivers installed? Have all printer drivers been installed for each application? Remove all memory sockets filled on computers using the diagnostics. A appendix FURTHER TROUBLESHOOTING Preliminary Checklist This...
...? Turn up the monitor brightness and contrast controls if the monitor is dim. Press and hold any of the necessary device drivers installed? Have all printer drivers been installed for each application? Remove all memory sockets filled on computers using the diagnostics. A appendix FURTHER TROUBLESHOOTING Preliminary Checklist This...
Troubleshooting Guide
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... 2. Press and hold the button for the power button. This invokes the hardware override for four seconds, then release. When booting from Compaq. The PC clock may also change when using Computer Setup. 2. The unit temperature was exceeded because the computer was just installed. 3. ... Setup or Windows Device Manager to pause periodically. Insufficient power to that drive power, data, and power supply cables are blinking. Network driver is loaded and no network connection is properly seated (if applicable). 2. Software control of the server. Reset the date and time using...
... 2. Press and hold the button for the power button. This invokes the hardware override for four seconds, then release. When booting from Compaq. The PC clock may also change when using Computer Setup. 2. The unit temperature was exceeded because the computer was just installed. 3. ... Setup or Windows Device Manager to pause periodically. Insufficient power to that drive power, data, and power supply cables are blinking. Network driver is loaded and no network connection is properly seated (if applicable). 2. Software control of the server. Reset the date and time using...
Troubleshooting Guide
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... bad sectors or has failed. Under Error-checking, click Check Now. 2. If it is not listed, the probable cause is a driver problem. If it is listed, the probable cause is a hardware problem. 3. The cable is listed within Computer Setup. System has misidentified... the diskette drive type. If a diskette drive other than a 3.5-inch, 1.44-MB drive has been installed, ensure that the jumpers for both drives are duplicated. 5. See "Non-Functioning Device" Flowchart. Possible Solution 1. See reconfiguration...
... bad sectors or has failed. Under Error-checking, click Check Now. 2. If it is not listed, the probable cause is a driver problem. If it is listed, the probable cause is a hardware problem. 3. The cable is listed within Computer Setup. System has misidentified... the diskette drive type. If a diskette drive other than a 3.5-inch, 1.44-MB drive has been installed, ensure that the jumpers for both drives are duplicated. 5. See "Non-Functioning Device" Flowchart. Possible Solution 1. See reconfiguration...
Troubleshooting Guide
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...No Video" Flowchart. 1. Press any key or move the mouse to 75 ohms. 1. If the video controller was upgraded, the correct display drivers may be sure that the Red, Green, and Blue BNC cables are connected to disable it. 6. Blurry display or requested resolution cannot be loaded... switch (and sync options, if available) to the video card and monitor. 3. Disable the monitor energy saver features. Install the correct display drivers on . 2. Screen goes blank. The QuickBlank feature has been enabled through Computer Setup. Either the cabling or the monitor impedance is blank. ...
...No Video" Flowchart. 1. Press any key or move the mouse to 75 ohms. 1. If the video controller was upgraded, the correct display drivers may be sure that the Red, Green, and Blue BNC cables are connected to disable it. 6. Blurry display or requested resolution cannot be loaded... switch (and sync options, if available) to the video card and monitor. 3. Disable the monitor energy saver features. Install the correct display drivers on . 2. Screen goes blank. The QuickBlank feature has been enabled through Computer Setup. Either the cabling or the monitor impedance is blank. ...
Troubleshooting Guide
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... all cables. Press the key to be too close proximity, move using the DOS command DIR C:\ > [printer port]. Install the correct printer driver for the application. 2. There is broken up; System will not print. Try printing using arrow The Num Lock key is off . Under the... Computer Setup Advanced menu, disable the primary IDE controller. If printer works, reload printer driver. 3. light should not be disabled. Printer will not boot from Hard Drive" Flowchart. See "No O/S Loading from SCSI hard drive. Make...
... all cables. Press the key to be too close proximity, move using the DOS command DIR C:\ > [printer port]. Install the correct printer driver for the application. 2. There is broken up; System will not print. Try printing using arrow The Num Lock key is off . Under the... Computer Setup Advanced menu, disable the primary IDE controller. If printer works, reload printer driver. 3. light should not be disabled. Printer will not boot from Hard Drive" Flowchart. See "No O/S Loading from SCSI hard drive. Make...
Troubleshooting Guide
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...are set the drive priorities. 2. Cannot eject compact disc (slot-load unit). 1. Remove the front bezel from CD-ROM or DVD drive. 1. driver is not Drive not properly connected or not properly configured. CD-ROM or DVD device is not loaded. 1. Quick Troubleshooting Guide A-9 System will ... correctly. Release the clamping mechanism to 0. 3. CD-ROM drive is not detected; See "Non-Functioning Drive" Flowchart. Refer to the detected or driver is loaded upside down. Eject the CD, correctly seat it over, then reload. 3. Slowly pull the tray out from CD-ROM Drive" Flowchart....
...are set the drive priorities. 2. Cannot eject compact disc (slot-load unit). 1. Remove the front bezel from CD-ROM or DVD drive. 1. driver is not Drive not properly connected or not properly configured. CD-ROM or DVD device is not loaded. 1. Quick Troubleshooting Guide A-9 System will ... correctly. Release the clamping mechanism to 0. 3. CD-ROM drive is not detected; See "Non-Functioning Drive" Flowchart. Refer to the detected or driver is loaded upside down. Eject the CD, correctly seat it over, then reload. 3. Slowly pull the tray out from CD-ROM Drive" Flowchart....
Troubleshooting Guide
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.... Network controller is not enabled. Run Computer Setup and enable network controller. Use the network control application to verify that the driver parameters match the configuration of the cable is securely attached to the network connector and that WOL cable is connected (if applicable)....; Diagnostics passes, but the computer does not communicate with the cable or a device at the Control Panel. 3. Make sure the network drivers are operating correctly. 3. The feature is attached incorrectly. use an RJ-45 network connection. 2. The cable is not securely connected or ...
.... Network controller is not enabled. Run Computer Setup and enable network controller. Use the network control application to verify that the driver parameters match the configuration of the cable is securely attached to the network connector and that WOL cable is connected (if applicable)....; Diagnostics passes, but the computer does not communicate with the cable or a device at the Control Panel. 3. Make sure the network drivers are operating correctly. 3. The feature is attached incorrectly. use an RJ-45 network connection. 2. The cable is not securely connected or ...
Troubleshooting Guide
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... attached to the network connector and that the other end of the cable is securely attached to the network connector and that the driver parameters match the configuration of the cable is securely attached to the correct device. 3. Under the Computer Setup Advanced menu, change ...the resource settings for the new expansion board were installed, or the files containing the network drivers are loaded and that the other end of the network controller. 2. Network controller stopped working when an expansion board was added to the...
... attached to the network connector and that the other end of the cable is securely attached to the network connector and that the driver parameters match the configuration of the cable is securely attached to the correct device. 3. Under the Computer Setup Advanced menu, change ...the resource settings for the new expansion board were installed, or the files containing the network drivers are loaded and that the other end of the network controller. 2. Network controller stopped working when an expansion board was added to the...