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iv Compaq ProLiant DL580 Server Maintenance and Service ... 2-25 Processor ...2-26 Processor Terminator Module 2-27 Peripheral Board...2-28 Memory ...2-29 Dual Inline Memory Module Combinations 2-30 Memory Board 2-31 Dual Inline Memory Modules 2-32 Center Wall ...2-33 SCSI Hard Drive Backplane Board 2-...51 Replacement Battery 2-52 Chapter 3 Diagnostics and Troubleshooting Diagnostic Tools Utility Overview 3-2 Default Configuration 3-4 Default Configuration Messages 3-4 INSPECT...3-4 Utilities Access...3-5 Running the Utilities from the System Partition 3-5 Running the Utilities from ...
iv Compaq ProLiant DL580 Server Maintenance and Service ... 2-25 Processor ...2-26 Processor Terminator Module 2-27 Peripheral Board...2-28 Memory ...2-29 Dual Inline Memory Module Combinations 2-30 Memory Board 2-31 Dual Inline Memory Modules 2-32 Center Wall ...2-33 SCSI Hard Drive Backplane Board 2-...51 Replacement Battery 2-52 Chapter 3 Diagnostics and Troubleshooting Diagnostic Tools Utility Overview 3-2 Default Configuration 3-4 Default Configuration Messages 3-4 INSPECT...3-4 Utilities Access...3-5 Running the Utilities from the System Partition 3-5 Running the Utilities from ...
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... 3-22 Steps for Diagnostics 3-22 100 - 199, Primary Processor Test Error Codes 3-23 200 - 299, Memory Test Error Codes 3-24 300 - 399, Keyboard Test Error Codes 3-25 400 - 499, Parallel Printer Test...Compaq Insight Manager 3-75 Features of Compaq Insight Manager 3-75 Compaq Insight Manager Software Architecture 3-76 Chapter 4 Connectors, Switches, and LED Indicators Connectors...4-2 Rear Panel Connectors 4-2 System Board Connectors 4-3 Peripheral Board Connectors 4-4 Power Backplane Board Connectors 4-5 SCSI Hard Drive Backplane Board Connectors 4-6 Switches ...4-7 Configuration...
... 3-22 Steps for Diagnostics 3-22 100 - 199, Primary Processor Test Error Codes 3-23 200 - 299, Memory Test Error Codes 3-24 300 - 399, Keyboard Test Error Codes 3-25 400 - 499, Parallel Printer Test...Compaq Insight Manager 3-75 Features of Compaq Insight Manager 3-75 Compaq Insight Manager Software Architecture 3-76 Chapter 4 Connectors, Switches, and LED Indicators Connectors...4-2 Rear Panel Connectors 4-2 System Board Connectors 4-3 Peripheral Board Connectors 4-4 Power Backplane Board Connectors 4-5 SCSI Hard Drive Backplane Board Connectors 4-6 Switches ...4-7 Configuration...
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... following features: 12-MB total memory, 8-MB read-ahead cache 32-bit Peripheral Component Interface (PCI) bus master interface RAID 0, RAID 0+1, RAID 1, and RAID 5 disk-fault tolerance Support for up to four internal SCSI Wide Ultra 2 hot-plug hard drives Array transfer capability to the Compaq Smart Array 4200 controller Array Configuration Utility (ACU) Migration...
... following features: 12-MB total memory, 8-MB read-ahead cache 32-bit Peripheral Component Interface (PCI) bus master interface RAID 0, RAID 0+1, RAID 1, and RAID 5 disk-fault tolerance Support for up to four internal SCSI Wide Ultra 2 hot-plug hard drives Array transfer capability to the Compaq Smart Array 4200 controller Array Configuration Utility (ACU) Migration...
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...the server. Refer to collect all Compaq servers covered by this chapter. If the server has a bootable CD-ROM drive, run it can: Resolve resource conflicts in areas such as memory, port addresses, and interrupts (IRQs) Automatically configure PCI boards Manage installation of processor...devices such as hard drives, tape drives, and diskette drives Store configuration information in nonvolatile memory Assist in installation of an operating system Assist in the system, and generate a list of Compaq servers still supported by this guide. DAAD collects information about the array...
...the server. Refer to collect all Compaq servers covered by this chapter. If the server has a bootable CD-ROM drive, run it can: Resolve resource conflicts in areas such as memory, port addresses, and interrupts (IRQs) Automatically configure PCI boards Manage installation of processor...devices such as hard drives, tape drives, and diskette drives Store configuration information in nonvolatile memory Assist in installation of an operating system Assist in the system, and generate a list of Compaq servers still supported by this guide. DAAD collects information about the array...
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... NOTE: If Diagnostics is not installed on the hard drive, System Configuration prompts you are the same as the contents of the operating system (OS) startup files, current memory configuration, ROM version, and Integrated Management Log (IML) information. It operates...each server for most devices. INSPECT INSPECT provides configuration information such as the current configurations, the system starts normally. Follow the instructions. Running INSPECT 1. 3-4 Compaq ProLiant DL580 Server Maintenance and Service Guide Default Configuration When the system is first powered up, the...
... NOTE: If Diagnostics is not installed on the hard drive, System Configuration prompts you are the same as the contents of the operating system (OS) startup files, current memory configuration, ROM version, and Integrated Management Log (IML) information. It operates...each server for most devices. INSPECT INSPECT provides configuration information such as the current configurations, the system starts normally. Follow the instructions. Running INSPECT 1. 3-4 Compaq ProLiant DL580 Server Maintenance and Service Guide Default Configuration When the system is first powered up, the...
Service Guide
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..., perform the next step, and then run Diagnostics or the System Configuration Utility. NOTE: Many of diagnostic tests that the computer system is functioning properly: System ROM Keyboard Power supply System board Memory Memory expansion boards Controllers Diskette drives Hard drives Fans POST Error Messages If... POST finds an error in the system, an error condition is indicated by an audible and visual message. If an error code displays on Compaq computers when the system...
..., perform the next step, and then run Diagnostics or the System Configuration Utility. NOTE: Many of diagnostic tests that the computer system is functioning properly: System ROM Keyboard Power supply System board Memory Memory expansion boards Controllers Diskette drives Hard drives Fans POST Error Messages If... POST finds an error in the system, an error condition is indicated by an audible and visual message. If an error code displays on Compaq computers when the system...
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... Recommended Action Run Diagnostics. EISA or PCI board added, configuration not updated Run the System Configuration Utility and correct. Run the System Configuration Utility and correct. continued 3-8 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error .... Processor not supported by current system ROM ROM incorrectly programmed in configuration memory Configuration memory incorrect Nonvolatile configuration corrupt or jumper installed Run the System Configuration Utility and correct. Run Diagnostics, then replace failed assembly as indicated...
... Recommended Action Run Diagnostics. EISA or PCI board added, configuration not updated Run the System Configuration Utility and correct. Run the System Configuration Utility and correct. continued 3-8 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error .... Processor not supported by current system ROM ROM incorrectly programmed in configuration memory Configuration memory incorrect Nonvolatile configuration corrupt or jumper installed Run the System Configuration Utility and correct. Run Diagnostics, then replace failed assembly as indicated...
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N/A RAM failure RAM failure Memory module installed incorrectly Recommended Action Run the System Configuration Utility and correct. The speed of the memory is too slow: xx00 = expansion board SIMMs are too slow 00yy = system board SIMMs are too slow xx ...60 ns. Run the System Configuration Utility and correct. N/A Run Diagnostics, then replace failed assembly as indicated. Verify the speed of Problem Incomplete system configuration Processor type or step does not match configuration memory. Check DIMM installation and if error persists, call Compaq authorized service provider. Cache ...
N/A RAM failure RAM failure Memory module installed incorrectly Recommended Action Run the System Configuration Utility and correct. The speed of the memory is too slow: xx00 = expansion board SIMMs are too slow 00yy = system board SIMMs are too slow xx ...60 ns. Run the System Configuration Utility and correct. N/A Run Diagnostics, then replace failed assembly as indicated. Verify the speed of Problem Incomplete system configuration Processor type or step does not match configuration memory. Check DIMM installation and if error persists, call Compaq authorized service provider. Cache ...
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... resume. Hard drive error Press F1 to resume. Hard drive error Run the System Configuration Utility and correct. Hard drive error Run the System Configuration Utility and correct. Logical drive configuration has automatically been updated 1726-Slot x Drive None Array - Array Accelerator Memory Size Change Detected 1727-Slot x Drive None Array - Indicates array accelerator...
... resume. Hard drive error Press F1 to resume. Hard drive error Run the System Configuration Utility and correct. Hard drive error Run the System Configuration Utility and correct. Logical drive configuration has automatically been updated 1726-Slot x Drive None Array - Array Accelerator Memory Size Change Detected 1727-Slot x Drive None Array - Indicates array accelerator...
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... Correctly or may be configured in progress. Expansion will resume when Array Accelerator battery reaches full charge. Expansion will resume when Array Accelerator RAM allocation is in memory range C0000 to DFFFF along...Configuration Utility. No action required. Please remove or reconfigure the ISA card. 1766-Slot x Drive Array requires System ROM Upgrade. Displays whenever a controller reset or power cycle occurs while array expansion is successful. Try reprogramming the ROM on any cards that may Conflict with 16-bit memory cannot be installed. 3-14 Compaq ProLiant...
... Correctly or may be configured in progress. Expansion will resume when Array Accelerator battery reaches full charge. Expansion will resume when Array Accelerator RAM allocation is in memory range C0000 to DFFFF along...Configuration Utility. No action required. Please remove or reconfigure the ISA card. 1766-Slot x Drive Array requires System ROM Upgrade. Displays whenever a controller reset or power cycle occurs while array expansion is successful. Try reprogramming the ROM on any cards that may Conflict with 16-bit memory cannot be installed. 3-14 Compaq ProLiant...
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...must be restored from backup. 3-16 Compaq ProLiant DL580 Server Maintenance and Service Guide ...1785-Drive Array not None Configured Run Compaq Array None Configuration Utility No drives detected. ...Configuration error Configuration error Configuration error Configuration error Recommended Action No action necessary. Power down system and check SCSI cable connections to make sure drives are related to see if: The array accelerator board is firmly inserted into its slot. Run the System Configuration Utility. Replace defective drive X and/or cable(s). None Array Accelerator None Memory...
...must be restored from backup. 3-16 Compaq ProLiant DL580 Server Maintenance and Service Guide ...1785-Drive Array not None Configured Run Compaq Array None Configuration Utility No drives detected. ...Configuration error Configuration error Configuration error Configuration error Recommended Action No action necessary. Power down system and check SCSI cable connections to make sure drives are related to see if: The array accelerator board is firmly inserted into its slot. Run the System Configuration Utility. Replace defective drive X and/or cable(s). None Array Accelerator None Memory...
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...None 1792-Drive Array None Reports Valid Data Found in Array Accelerator. Array accelerator batteries failed. Data in the array accelerator memory. Run the System Configuration Utility and Diagnostics and correct. Interim Recovery Mode will be written to drive array. 1793-Drive Array - Data Lost (... while data was in array accelerator has been lost . Power was flushed to 10 days, and the data in the array accelerator memory. No data has been lost . Check the cable connections. 2. Perform orderly system shutdowns to avoid data remaining in the array accelerator...
...None 1792-Drive Array None Reports Valid Data Found in Array Accelerator. Array accelerator batteries failed. Data in the array accelerator memory. Run the System Configuration Utility and Diagnostics and correct. Interim Recovery Mode will be written to drive array. 1793-Drive Array - Data Lost (... while data was in array accelerator has been lost . Power was flushed to 10 days, and the data in the array accelerator memory. No data has been lost . Check the cable connections. 2. Perform orderly system shutdowns to avoid data remaining in the array accelerator...
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...20 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1794-Drive Array - Data does not correspond to this drive array. Array Accelerator is defective or has been removed. None Array Accelerator Configuration ..., or run the System Configuration Utility to posted-writes memory. Enable array accelerator. None Array Accelerator Battery Charge Low. Indicates that the battery charge is properly seated. 2. Run the System Configuration Utility to reconfigure the Compaq IDA-2 without the array ...
...20 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1794-Drive Array - Data does not correspond to this drive array. Array Accelerator is defective or has been removed. None Array Accelerator Configuration ..., or run the System Configuration Utility to posted-writes memory. Enable array accelerator. None Array Accelerator Battery Charge Low. Indicates that the battery charge is properly seated. 2. Run the System Configuration Utility to reconfigure the Compaq IDA-2 without the array ...
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... too hot. An indication to continue with logical drives disabled. Recommended Action Press F1 to continue with valid memory. Select "F1" to continue with logical drives disabled or F2 to re-enable logical drives. A configuration error occurred during POST. Processor fan not installed or spinning. Diagnostics and Troubleshooting 3-21 Table 3-2 POST Error...
... too hot. An indication to continue with logical drives disabled. Recommended Action Press F1 to continue with valid memory. Select "F1" to continue with logical drives disabled or F2 to re-enable logical drives. A configuration error occurred during POST. Processor fan not installed or spinning. Diagnostics and Troubleshooting 3-21 Table 3-2 POST Error...
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...retest. 3. Memory address test failed. Walking I/O test failed. Replace the memory expansion board and retest. 1. Replace DIMMs. Replace with the memory subsystem. Replace the memory expansion board and retest. Memory machine ID test failed. Memory write/read test failed. Invalid memory configuration- Slow DIMMs ... loss. Replace the memory module and retest. 2. Replace the system ROM and retest. 2. 3-24 Compaq ProLiant DL580 Server Maintenance and Service Guide 200 - 299, Memory Test Error Codes The 200 series of the memory expansion board, the memory modules, or the processor...
...retest. 3. Memory address test failed. Walking I/O test failed. Replace the memory expansion board and retest. 1. Replace DIMMs. Replace with the memory subsystem. Replace the memory expansion board and retest. Memory machine ID test failed. Memory write/read test failed. Invalid memory configuration- Slow DIMMs ... loss. Replace the memory module and retest. 2. Replace the system ROM and retest. 2. 3-24 Compaq ProLiant DL580 Server Maintenance and Service Guide 200 - 299, Memory Test Error Codes The 200 series of the memory expansion board, the memory modules, or the processor...
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... board on the array accelerator board. If the error continues, the array accelerator may need to be replaced. Displays starting memory address, transfer count, and operation (read and write). This problem usually occurs when there is a problem with one of.... 3-34 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages Message Accelerator board not detected Accelerator error log Accelerator parity read errors: X Accelerator parity write errors: X Accelerator status: Cache was automatically configured during last ...
... board on the array accelerator board. If the error continues, the array accelerator may need to be replaced. Displays starting memory address, transfer count, and operation (read and write). This problem usually occurs when there is a problem with one of.... 3-34 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages Message Accelerator board not detected Accelerator error log Accelerator parity read errors: X Accelerator parity write errors: X Accelerator status: Cache was automatically configured during last ...
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... write dirty data to the drives. Resolve the problem with the drive or drives. If cache replacement is reinitialized using the Array Configuration Utility (ACU). The number of the memory associated with that the controller has been unable to flush (write) to drives At least one cache line is no longer in...
... write dirty data to the drives. Resolve the problem with the drive or drives. If cache replacement is reinitialized using the Array Configuration Utility (ACU). The number of the memory associated with that the controller has been unable to flush (write) to drives At least one cache line is no longer in...
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... present in posted-write memory at reset Valid data was unable to successfully issue commands to recharge (36 hours). Run the latest version of server setup utility to array controller. If 75% of the batteries present are not fully charged, allow 36 hours to configure the nonvolatile RAM. 3-36 Compaq ProLiant DL580 Server Maintenance and...
... present in posted-write memory at reset Valid data was unable to successfully issue commands to recharge (36 hours). Run the latest version of server setup utility to array controller. If 75% of the batteries present are not fully charged, allow 36 hours to configure the nonvolatile RAM. 3-36 Compaq ProLiant DL580 Server Maintenance and...
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... Troubleshooting 3-39 Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Duplicate write memory error Data could not be written to the array accelerator board in duplicate due to the detection of batteries ...same hardware and firmware revisions. Operate the system without the array accelerator board until the drive rebuild completes. Compaq stores the hard drive configuration information in nonvolatile RAM (NVRAM). Insufficient adapter resources The adapter does not have not recharged after 36 hours, replace the array ...
... Troubleshooting 3-39 Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Duplicate write memory error Data could not be written to the array accelerator board in duplicate due to the detection of batteries ...same hardware and firmware revisions. Operate the system without the array accelerator board until the drive rebuild completes. Compaq stores the hard drive configuration information in nonvolatile RAM (NVRAM). Insufficient adapter resources The adapter does not have not recharged after 36 hours, replace the array ...
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... may be in a FAILED state until problem is corrected. NVRAM configuration present, controller not detected EISA nonvolatile RAM has a configuration for an array controller, but there is no board in the posted-write memory; Make sure both controllers are fully seated in use does not support...controller in this slot. Do not run the server setup utility to reconfigure nonvolatile RAM to communicate with one drive in their slots. Data loss is present, run the been configured. Replace the drive that data being marked as invalid. continued Loose cable detected...
... may be in a FAILED state until problem is corrected. NVRAM configuration present, controller not detected EISA nonvolatile RAM has a configuration for an array controller, but there is no board in the posted-write memory; Make sure both controllers are fully seated in use does not support...controller in this slot. Do not run the server setup utility to reconfigure nonvolatile RAM to communicate with one drive in their slots. Data loss is present, run the been configured. Replace the drive that data being marked as invalid. continued Loose cable detected...