Diagnostics Guide
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... © 2007 CA. All rights reserved. The right to print copies of the Documentation and to make one copy of the Software as reasonably required for back-up and disaster recovery purposes, provided that all CA copyright notices and legends are affixed to each reproduced...or agents of the user who are permitted to have been returned to CA or destroyed. This documentation (the "Documentation") and related computer software program (the "Software") (hereinafter collectively referred to as the "Product") is for the end user's informational purposes only and is subject to change or...
... © 2007 CA. All rights reserved. The right to print copies of the Documentation and to make one copy of the Software as reasonably required for back-up and disaster recovery purposes, provided that all CA copyright notices and legends are affixed to each reproduced...or agents of the user who are permitted to have been returned to CA or destroyed. This documentation (the "Documentation") and related computer software program (the "Software") (hereinafter collectively referred to as the "Product") is for the end user's informational purposes only and is subject to change or...
Diagnostics Guide
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... 2: What's New and What's Changed 2-1 Architectural components 2-1 Security Model ...2-3 Inventory ...2-4 Improved GUI performance 2-4 Continuous Discovery...2-4 Directory Integration...2-4 Improved Software Detection 2-4 Machine Utilization Data 2-5 Linux OSIM...2-5 Linux Remote Control...2-5 Enhanced PIF Installer...2-5 Web Services ...2-6 Unicenter Software Delivery Database Design 2-6 USD Packager ...2-6 Obsolete Features Removed 2-8 Chapter 3: Understanding the Architecture 3-1 Agent ...3-2 Scalability Server ...3-2 Domain Manager ...3-2 Enterprise...
... 2: What's New and What's Changed 2-1 Architectural components 2-1 Security Model ...2-3 Inventory ...2-4 Improved GUI performance 2-4 Continuous Discovery...2-4 Directory Integration...2-4 Improved Software Detection 2-4 Machine Utilization Data 2-5 Linux OSIM...2-5 Linux Remote Control...2-5 Enhanced PIF Installer...2-5 Web Services ...2-6 Unicenter Software Delivery Database Design 2-6 USD Packager ...2-6 Obsolete Features Removed 2-8 Chapter 3: Understanding the Architecture 3-1 Agent ...3-2 Scalability Server ...3-2 Domain Manager ...3-2 Enterprise...
Diagnostics Guide
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... Files in Install Directory 5-19 Migration Symptoms and Solutions 5-19 Agents Not Registering 5-19 Cannot Deploy SD Packages after Upgrading from USD 4.0 5-20 Chapter 6: Troubleshooting Software Delivery 6-1 DTS Considerations ...6-1 OSIM...6-2 Symptoms and Solutions ...6-2 Cannot Run Jobs on Scalability Server Agent 6-3 Cannot Run Jobs on Agent 6-3 Cannot Run Jobs on Agent 6-3 0-2 CA...
... Files in Install Directory 5-19 Migration Symptoms and Solutions 5-19 Agents Not Registering 5-19 Cannot Deploy SD Packages after Upgrading from USD 4.0 5-20 Chapter 6: Troubleshooting Software Delivery 6-1 DTS Considerations ...6-1 OSIM...6-2 Symptoms and Solutions ...6-2 Cannot Run Jobs on Scalability Server Agent 6-3 Cannot Run Jobs on Agent 6-3 Cannot Run Jobs on Agent 6-3 0-2 CA...
Diagnostics Guide
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...Job Still Works 6-8 Chapter 7: Troubleshooting Asset Management 7-1 Note Regarding Software Scanning and Detection 7-1 Symptoms and Solutions...7-2 Disappearing Asset Management Deployment Jobs 7-2 Signatures Missing After Upgrade 7-2 Unable to Sort Computer Groups by Type 7-4 Unable to Set Asset Group Permissions 7-4 Chapter...Missing in Jobcheck 6-7 Cannot See DSM Agent Deployment Packages in Staging Library 6-7 Error Running Purge and Archive Software Job 6-7 Software Package Not Added to Remote Agents Not Executed or Delayed 6-5 CCS Calendar No Longer Attached 6-5 Configuration ...
...Job Still Works 6-8 Chapter 7: Troubleshooting Asset Management 7-1 Note Regarding Software Scanning and Detection 7-1 Symptoms and Solutions...7-2 Disappearing Asset Management Deployment Jobs 7-2 Signatures Missing After Upgrade 7-2 Unable to Sort Computer Groups by Type 7-4 Unable to Set Asset Group Permissions 7-4 Chapter...Missing in Jobcheck 6-7 Cannot See DSM Agent Deployment Packages in Staging Library 6-7 Error Running Purge and Archive Software Job 6-7 Software Package Not Added to Remote Agents Not Executed or Delayed 6-5 CCS Calendar No Longer Attached 6-5 Configuration ...
Diagnostics Guide
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...Guide. For more details refer to consider the products separately. In general, there is , Unicenter Asset Management r4, Unicenter Software Delivery r4 and Unicenter Remote Control r6). The following tables provide an overview of a product specific architectural component (...different for each product. Existing, modified and additional product functionality plugs into these conceptual components. namely Unicenter Asset Management, Unicenter Software Delivery and Unicenter Remote Control. Considered separately, the resultant topologies could be considered in doing so, reduces port ...
...Guide. For more details refer to consider the products separately. In general, there is , Unicenter Asset Management r4, Unicenter Software Delivery r4 and Unicenter Remote Control r6). The following tables provide an overview of a product specific architectural component (...different for each product. Existing, modified and additional product functionality plugs into these conceptual components. namely Unicenter Asset Management, Unicenter Software Delivery and Unicenter Remote Control. Considered separately, the resultant topologies could be considered in doing so, reduces port ...
Diagnostics Guide
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... single host machine only one MDB per Unicenter DSM Domain or Unicenter DSM Enterprise). Chapter 2: What's New and What's Changed 2-3 including SDDATA and CSMDB for Unicenter Software Delivery, CAAMDB for Unicenter Asset Management, CA_RCDATA for Unicenter Remote Control and CADTSDB for the r6 ...release - however, in order to simplify the Unicenter DSM r11 solution, all the product specific databases ...
... single host machine only one MDB per Unicenter DSM Domain or Unicenter DSM Enterprise). Chapter 2: What's New and What's Changed 2-3 including SDDATA and CSMDB for Unicenter Software Delivery, CAAMDB for Unicenter Asset Management, CA_RCDATA for Unicenter Remote Control and CADTSDB for the r6 ...release - however, in order to simplify the Unicenter DSM r11 solution, all the product specific databases ...
Diagnostics Guide
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...Basic, minimal inventory is maintained in list view that can contain many thousand of items), this supports deployment to any Unicenter DSM agents should be automatically deployed. Tip: This may initially cause some nodes (typically those that are defined against any...it only displays items in a single location. Directory Integration Directory Integration provides access to machines within Unicenter DSM Reporter and Policies. The separate Unicenter Software Delivery inventory capability has been removed from r11. Common Application Framework and Startup Inventory In r11, ...
...Basic, minimal inventory is maintained in list view that can contain many thousand of items), this supports deployment to any Unicenter DSM agents should be automatically deployed. Tip: This may initially cause some nodes (typically those that are defined against any...it only displays items in a single location. Directory Integration Directory Integration provides access to machines within Unicenter DSM Reporter and Policies. The separate Unicenter Software Delivery inventory capability has been removed from r11. Common Application Framework and Startup Inventory In r11, ...
Diagnostics Guide
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... installation of install / Error notification / Cancel verification Chapter 2: What's New and What's Changed 2-5 The software signature scanning functionality used by previous versions of eVM software signatures. Parameterization provides necessary automatic responses to the PIF Installer include: Compressed files in (host) .... Common Application Framework and Startup The eVM integration provides a downloadable, centrally maintained, comprehensive set of Unicenter Asset Management has been removed; however, Unicenter Asset Management heuristic scanning still remains.
... installation of install / Error notification / Cancel verification Chapter 2: What's New and What's Changed 2-5 The software signature scanning functionality used by previous versions of eVM software signatures. Parameterization provides necessary automatic responses to the PIF Installer include: Compressed files in (host) .... Common Application Framework and Startup The eVM integration provides a downloadable, centrally maintained, comprehensive set of Unicenter Asset Management has been removed; however, Unicenter Asset Management heuristic scanning still remains.
Diagnostics Guide
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...to -Many relation is the removal of which provides a properly relational schema. Other fundamental changes include the representation of the Unicenter Software Delivery data access model; Common Application Framework and Startup Multiple instance install (uses instance names) Enhanced ... using zlib compression. 2-6 CA-Product User Guide A Many-to 60% when using a link table. Unicenter Software Delivery Database Design Although Unicenter Software Delivery data was previously stored in all files inside the PIF are compressed with respect to performance, accessibility ...
...to -Many relation is the removal of which provides a properly relational schema. Other fundamental changes include the representation of the Unicenter Software Delivery data access model; Common Application Framework and Startup Multiple instance install (uses instance names) Enhanced ... using zlib compression. 2-6 CA-Product User Guide A Many-to 60% when using a link table. Unicenter Software Delivery Database Design Although Unicenter Software Delivery data was previously stored in all files inside the PIF are compressed with respect to performance, accessibility ...
Diagnostics Guide
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... contains the decompression mechanism inside. Enhanced product dependencies The product dependency feature has been broadened to the console. Instead, the product is installed through Unicenter Software Delivery. Additional PIF control parameter Two new control parameters are presented before the installation procedure starts. Further dialogs are also written when a product is...
... contains the decompression mechanism inside. Enhanced product dependencies The product dependency feature has been broadened to the console. Instead, the product is installed through Unicenter Software Delivery. Additional PIF control parameter Two new control parameters are presented before the installation procedure starts. Further dialogs are also written when a product is...
Diagnostics Guide
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... your specific business requirements, if delegated administration is removed. Unicenter Remote Control aligns to the following features have not been included in the upgrade and are no longer available as of r11. Unicenter Software Delivery Workgroup servers are no longer be available. SMPackager, ...Version "4.1.2356.1234" - It could also be replaced by a combination of n-tier managers for Unicenter Remote Control is not required an existing Workgroup server...
... your specific business requirements, if delegated administration is removed. Unicenter Remote Control aligns to the following features have not been included in the upgrade and are no longer available as of r11. Unicenter Software Delivery Workgroup servers are no longer be available. SMPackager, ...Version "4.1.2356.1234" - It could also be replaced by a combination of n-tier managers for Unicenter Remote Control is not required an existing Workgroup server...
Diagnostics Guide
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Common Application Framework and Startup Unicenter Asset Management and Unicenter Software Delivery containment views are no longer provided in Unicenter Explorer Chapter 2: What's New and What's Changed 2-9
Common Application Framework and Startup Unicenter Asset Management and Unicenter Software Delivery containment views are no longer provided in Unicenter Explorer Chapter 2: What's New and What's Changed 2-9
Diagnostics Guide
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... communicate a single Scalability Server. In this way the Unicenter DSM Scalability Server also provides a point of the system including inventory scanning, software package installation, job execution, and remote control hosting. ...Unicenter DSM implementation. Domain Managers co-ordinate the work of buffering and resilience between domain and enterprise managers 3-2 CA-Product User Guide Data replication is the maintenance of Scalability Servers and Agents either autonomously, based on a machine other than having all managed end systems and carry out the real work of computers...
... communicate a single Scalability Server. In this way the Unicenter DSM Scalability Server also provides a point of the system including inventory scanning, software package installation, job execution, and remote control hosting. ...Unicenter DSM implementation. Domain Managers co-ordinate the work of buffering and resilience between domain and enterprise managers 3-2 CA-Product User Guide Data replication is the maintenance of Scalability Servers and Agents either autonomously, based on a machine other than having all managed end systems and carry out the real work of computers...
Diagnostics Guide
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For the sake of re-usable, shared functionality. It is started through the following registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ru n\DsmSxplog cf_SysTray.exe, which is used to provide a menu applet within a user context (i.e., it is only...is used to apply sxp package settings within the system tray area of the Unicenter DSM components rely on the same physical machine as "CCL"), which provides a library of illustration, let us consider what happens when a computer that CAF starts up . CAF comprises a cross-platform service control manager (known...
For the sake of re-usable, shared functionality. It is started through the following registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ru n\DsmSxplog cf_SysTray.exe, which is used to provide a menu applet within a user context (i.e., it is only...is used to apply sxp package settings within the system tray area of the Unicenter DSM components rely on the same physical machine as "CCL"), which provides a library of illustration, let us consider what happens when a computer that CAF starts up . CAF comprises a cross-platform service control manager (known...
Diagnostics Guide
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...Manager, Domain Manager). Identify the Environment The first step is to identify the environment in this includes both the hardware and software versions as well as laptops and PDAs? The operating system version and most recently applied patches for each of...Useful commands include: Chapter 4: Basic Troubleshooting 4-1 For information about Computer Associates Technical Support, see the chapter "Working with Support" later in which it occurs can help if you begin troubleshooting the problem, identify: The Unicenter DSM version, patch level, and list of the environment. ...
...Manager, Domain Manager). Identify the Environment The first step is to identify the environment in this includes both the hardware and software versions as well as laptops and PDAs? The operating system version and most recently applied patches for each of...Useful commands include: Chapter 4: Basic Troubleshooting 4-1 For information about Computer Associates Technical Support, see the chapter "Working with Support" later in which it occurs can help if you begin troubleshooting the problem, identify: The Unicenter DSM version, patch level, and list of the environment. ...
Diagnostics Guide
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...Problem from where)? Was this you need to clearly understand what the symptoms are interacting with the software package rather than the package. 4-2 Unicenter IT Resource Management Diagnostics Guide Answering these questions will need to identify the event that occurred (or did ... actual problem. and not just what it is likely with your installation (for example, Microsoft SQL Server). Network protocols, firewall port limitations, and any additional software packages that normally happens does not. On the other hand if the same package is delivered...
...Problem from where)? Was this you need to clearly understand what the symptoms are interacting with the software package rather than the package. 4-2 Unicenter IT Resource Management Diagnostics Guide Answering these questions will need to identify the event that occurred (or did ... actual problem. and not just what it is likely with your installation (for example, Microsoft SQL Server). Network protocols, firewall port limitations, and any additional software packages that normally happens does not. On the other hand if the same package is delivered...
Diagnostics Guide
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... Limit the number of functions being performed at that time (for example, the Monday after a long weekend, shortly after the router was software inventory collected from the Symptoms Where It Happened The next step is . Useful questions to ask include the following : Which machines ... component had the error (for example, was replaced, after a change to daylight savings time, and so on which the error is to a particular computer or subnet)? If so, is there a pattern to that repetition (for example, every Friday after the weekly backup is performed)? What changes...
... Limit the number of functions being performed at that time (for example, the Monday after a long weekend, shortly after the router was software inventory collected from the Symptoms Where It Happened The next step is . Useful questions to ask include the following : Which machines ... component had the error (for example, was replaced, after a change to daylight savings time, and so on which the error is to a particular computer or subnet)? If so, is there a pattern to that repetition (for example, every Friday after the weekly backup is performed)? What changes...
Diagnostics Guide
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... the following: How many errors are on each method (for the problem. Has it affect only computers that recently had an unexpected effect User error 4-4 Unicenter IT Resource Management Diagnostics Guide Did it spread to detect a behavioral pattern for example, does a package delivery ...identified the problem and its own and is the install package set was modified, after a new patch was applied), you may be undergoing a software update of the problem. The most likely candidates include: A change in the environment had an unexpected effect A change in...
... the following: How many errors are on each method (for the problem. Has it affect only computers that recently had an unexpected effect User error 4-4 Unicenter IT Resource Management Diagnostics Guide Did it spread to detect a behavioral pattern for example, does a package delivery ...identified the problem and its own and is the install package set was modified, after a new patch was applied), you may be undergoing a software update of the problem. The most likely candidates include: A change in the environment had an unexpected effect A change in...
Diagnostics Guide
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... Deleted, new, or newly renamed machines. Review this information for both Windows and UNIX. This is supported by your version of Unicenter. Inconsistent patch application. Changes to update this list and identify what might have changed or what changed and when. Verify that ... patches and not the updated machines, it is likely that the new version is true for example, virus scanning software or security software) OS configuration (such as users, users groups, computers and computer groups Configuration files Security and access rights Other...
... Deleted, new, or newly renamed machines. Review this information for both Windows and UNIX. This is supported by your version of Unicenter. Inconsistent patch application. Changes to update this list and identify what might have changed or what changed and when. Verify that ... patches and not the updated machines, it is likely that the new version is true for example, virus scanning software or security software) OS configuration (such as users, users groups, computers and computer groups Configuration files Security and access rights Other...
Diagnostics Guide
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.... Therefore, you should ensure that you have elected to use DTS, one part of how a task was to designate distribution routes for software packages. It is correct (and that a simple error in tasks, or a misunderstanding of troubleshooting a USD package distribution problem is causing ...to work properly. Therefore, if you identify possible causes for USD, UAM, URC and their common components and integration points. 4-6 Unicenter IT Resource Management Diagnostics Guide Check error logs and review correct procedures with the user who last worked with the user who either does...
.... Therefore, you should ensure that you have elected to use DTS, one part of how a task was to designate distribution routes for software packages. It is correct (and that a simple error in tasks, or a misunderstanding of troubleshooting a USD package distribution problem is causing ...to work properly. Therefore, if you identify possible causes for USD, UAM, URC and their common components and integration points. 4-6 Unicenter IT Resource Management Diagnostics Guide Check error logs and review correct procedures with the user who last worked with the user who either does...