Product Manual
Page 2
...Response Point Administrator 25 Configure the DPH-125MS IP Phones......... 27 Configure the DVG-3104MS Gateway.......... 32 Installing Microsoft Response Point Assistant.. 36 D-Link DVX-2000MS User Manual Starting Microsoft Response Point Assistant.... 40 Getting Started 41 What Is a Phone 41 What Is a User 42 What ... Fourth Coffee 47 Southridge Video 48 Choosing Your Call Routing Plan 49 Introduction to Microsoft Response Point Administrator 51 Phone System Page 62 Base Unit Page 64 Call Routing Page 68 Upgrading Software 69 Understanding Information Storage and Retrieval 71 Checking ...
...Response Point Administrator 25 Configure the DPH-125MS IP Phones......... 27 Configure the DVG-3104MS Gateway.......... 32 Installing Microsoft Response Point Assistant.. 36 D-Link DVX-2000MS User Manual Starting Microsoft Response Point Assistant.... 40 Getting Started 41 What Is a Phone 41 What Is a User 42 What ... Fourth Coffee 47 Southridge Video 48 Choosing Your Call Routing Plan 49 Introduction to Microsoft Response Point Administrator 51 Phone System Page 62 Base Unit Page 64 Call Routing Page 68 Upgrading Software 69 Understanding Information Storage and Retrieval 71 Checking ...
Product Manual
Page 3
........ 91 Phone Service 92 Adding Phone Service 93 Editing Phone Service 94 Removing Phone Service 95 Base Unit 96 Viewing the Event Log 96 Viewing Storage Space Detail 97 Changing the Base Unit Password 99 Configuring the E-Mail Server 100 Change the Date and Time 101 Backing Up the Base Unit 102 D-Link DVX-2000MS User Manual...
........ 91 Phone Service 92 Adding Phone Service 93 Editing Phone Service 94 Removing Phone Service 95 Base Unit 96 Viewing the Event Log 96 Viewing Storage Space Detail 97 Changing the Base Unit Password 99 Configuring the E-Mail Server 100 Change the Date and Time 101 Backing Up the Base Unit 102 D-Link DVX-2000MS User Manual...
Product Manual
Page 4
... Answering a Call 127 Transferring a Call 127 Parking and Retrieving a Call 128 Forward a Call 129 Using the Public Address System 130 Call Notifications 131 Enabling Call Notifications 132 Contacts 133 Importing Contacts 133 Adding and Editing Contacts 134 Deleting Contacts 135 Voicemail...From an E-Mail Program 143 Troubleshooting 144 Administrator 144 Assistant 148 Networking Basics 152 Check your IP address 152 Statically Assign an IP address 153 Technical Specifications 154 Contacting Technical Support 156 Warranty 157 Registration 162 D-Link DVX-2000MS User Manual
... Answering a Call 127 Transferring a Call 127 Parking and Retrieving a Call 128 Forward a Call 129 Using the Public Address System 130 Call Notifications 131 Enabling Call Notifications 132 Contacts 133 Importing Contacts 133 Adding and Editing Contacts 134 Deleting Contacts 135 Voicemail...From an E-Mail Program 143 Troubleshooting 144 Administrator 144 Assistant 148 Networking Basics 152 Check your IP address 152 Statically Assign an IP address 153 Technical Specifications 154 Contacting Technical Support 156 Warranty 157 Registration 162 D-Link DVX-2000MS User Manual
Product Manual
Page 5
Section 1 - Product Overview PPraocdkuacgteOCvoenrtevnietsw • D-Link DVX-2000MS Base Unit • D-Link DPH-125MS IP Phones (5 or 10) • D-Link DVG-3104MS 4-Port PSTN Gateway • CAT5 Ethernet Cables • Power Adapters • Phone Cable • CD-ROM with Installation Wizard, User Manual... (for this product. System Requirements • Computers with Windows®, Macintosh®, or Linux-based operating systems with a different voltage rating than the ones included will cause damage and void the warranty for configuration) D-Link DVX-2000MS User Manual
Section 1 - Product Overview PPraocdkuacgteOCvoenrtevnietsw • D-Link DVX-2000MS Base Unit • D-Link DPH-125MS IP Phones (5 or 10) • D-Link DVG-3104MS 4-Port PSTN Gateway • CAT5 Ethernet Cables • Power Adapters • Phone Cable • CD-ROM with Installation Wizard, User Manual... (for this product. System Requirements • Computers with Windows®, Macintosh®, or Linux-based operating systems with a different voltage rating than the ones included will cause damage and void the warranty for configuration) D-Link DVX-2000MS User Manual
Product Manual
Page 6
... lines* to 50 IP Phones and Users on a network. D-Link DVX-2000MS User Manual businesses that supports up to accommodate additional PSTN lines*. VoiceCenter is a scalable solution that need to install, manage, and maintain. In addition, the DVX-2000MS-5 includes five IP Phones while the DVX-2000MS-10 includes ten phones. It also provides a call log to the system. In addition, VoiceCenter provides state-of...
... lines* to 50 IP Phones and Users on a network. D-Link DVX-2000MS User Manual businesses that supports up to accommodate additional PSTN lines*. VoiceCenter is a scalable solution that need to install, manage, and maintain. In addition, the DVX-2000MS-5 includes five IP Phones while the DVX-2000MS-10 includes ten phones. It also provides a call log to the system. In addition, VoiceCenter provides state-of...
Product Manual
Page 7
... minded small to a network and PC. D-Link Systems, Inc. D-Link VoiceCenter, a Microsoft Response Point phone system, is the clear choice for connecting to medium-sized business. *Requires a third party local phone service plan. Product Overview The D-Link IP Phones include many standard and advanced features not found ... phone solution. Users can also transfer, park, and retrieve calls the same way. is no need to run additional Ethernet cables to complete. Voicemail to e-mail forwarding is just as easy and only takes a few simple steps to desktops. D-Link DVX-2000MS...
... minded small to a network and PC. D-Link Systems, Inc. D-Link VoiceCenter, a Microsoft Response Point phone system, is the clear choice for connecting to medium-sized business. *Requires a third party local phone service plan. Product Overview The D-Link IP Phones include many standard and advanced features not found ... phone solution. Users can also transfer, park, and retrieve calls the same way. is no need to run additional Ethernet cables to complete. Voicemail to e-mail forwarding is just as easy and only takes a few simple steps to desktops. D-Link DVX-2000MS...
Product Manual
Page 8
...911 emergency services (for emergency calls. D-Link DVX-2000MS User Manual This information will not work. • How to dial 911: Please inform all of your employees, visitors, and Response Point users that they can call back the last phone that telephone number to provide a telephone ...situations. • Power, network, or telephone service outages: If there is your responsibility as to keep a landline phone available for example, by your phone system with that was used to call 911. Response Point does not provide to emergency services the physical location/address of...
...911 emergency services (for emergency calls. D-Link DVX-2000MS User Manual This information will not work. • How to dial 911: Please inform all of your employees, visitors, and Response Point users that they can call back the last phone that telephone number to provide a telephone ...situations. • Power, network, or telephone service outages: If there is your responsibility as to keep a landline phone available for example, by your phone system with that was used to call 911. Response Point does not provide to emergency services the physical location/address of...
Product Manual
Page 9
...box is stored on the computer running Assistant. • The directory is no way to override this feature. However, the phone system administrator can modify this information, which includes: • Voicemail messages that you configure to be retrieved by either adding your information... list. Section 2 - You can view this directory. D-Link DVX-2000MS User Manual Any user who has access to the base unit password (for example, the phone system administrator) can override your choice without your consent-by phone. (Voice messages sent as e-mail attachments are not stored ...
...box is stored on the computer running Assistant. • The directory is no way to override this feature. However, the phone system administrator can modify this information, which includes: • Voicemail messages that you configure to be retrieved by either adding your information... list. Section 2 - You can view this directory. D-Link DVX-2000MS User Manual Any user who has access to the base unit password (for example, the phone system administrator) can override your choice without your consent-by phone. (Voice messages sent as e-mail attachments are not stored ...
Product Manual
Page 10
... choose to make a backup of data packets that is transmitted from one phone to another phone is encrypted. Data saved in the backup file is not encrypted. D-Link DVX-2000MS User Manual 10 Installation Privacy of Calls Various components of Backups The phone system administrator may also be encrypted includes the user name and password for example...
... choose to make a backup of data packets that is transmitted from one phone to another phone is encrypted. Data saved in the backup file is not encrypted. D-Link DVX-2000MS User Manual 10 Installation Privacy of Calls Various components of Backups The phone system administrator may also be encrypted includes the user name and password for example...
Product Manual
Page 11
... recycle it also introduces some security issues. Also, encourage your employees to permanently delete all information using Assistant. Unless your phone system. An employee is used to log on the issues involved securing your LAN is secure, employees or callers could change their...topics. The default base unit password is 9999. Privacy Considerations discusses the handling of the Internet to phone services, it -you use from Administrator to connect to retrieve voicemail messages. This topic focuses on Assistant and to the base unit. D-Link DVX-2000MS User Manual 11
... recycle it also introduces some security issues. Also, encourage your employees to permanently delete all information using Assistant. Unless your phone system. An employee is used to log on the issues involved securing your LAN is secure, employees or callers could change their...topics. The default base unit password is 9999. Privacy Considerations discusses the handling of the Internet to phone services, it -you use from Administrator to connect to retrieve voicemail messages. This topic focuses on Assistant and to the base unit. D-Link DVX-2000MS User Manual 11
Product Manual
Page 12
...base unit and the computer running Administrator. This can be able communicate with your firewall program for Administrator and Assistant. Installation System Vulnerabilities Response Point runs on the base unit when manufactured and have a wireless LAN. If you are put on your ...date. Once the two have the same certificate information, your computer automatically trusts that the base unit is correct for example. D-Link DVX-2000MS User Manual 12 You will see explanatory messages when these conditions occur. Security certificates are using a third-party firewall, refer ...
...base unit and the computer running Administrator. This can be able communicate with your firewall program for Administrator and Assistant. Installation System Vulnerabilities Response Point runs on the base unit when manufactured and have a wireless LAN. If you are put on your ...date. Once the two have the same certificate information, your computer automatically trusts that the base unit is correct for example. D-Link DVX-2000MS User Manual 12 You will see explanatory messages when these conditions occur. Security certificates are using a third-party firewall, refer ...
Product Manual
Page 13
...frequently. If you choose to connect with each other practices that the phone system administrator store backups on a removable hard drive, which can handle many calls in your computer. D-Link DVX-2000MS User Manual 13 A firewall blocks all requests or communication attempts from the... and other . However, there are surpassed, performance of the names requested by callers can affect performance, including how the phone system handles calls, delivery of contacts stored on the base unit. The following issues may affect performance. A firewall exception allows selected...
...frequently. If you choose to connect with each other practices that the phone system administrator store backups on a removable hard drive, which can handle many calls in your computer. D-Link DVX-2000MS User Manual 13 A firewall blocks all requests or communication attempts from the... and other . However, there are surpassed, performance of the names requested by callers can affect performance, including how the phone system handles calls, delivery of contacts stored on the base unit. The following issues may affect performance. A firewall exception allows selected...
Product Manual
Page 14
...phone users or callers could change phone settings, listen to others' voicemail, and even access the public address system if you to change the default base unit password-"admin"-to a unique password. In Administrator, a message will remember. In this default when necessary. D-Link DVX-2000MS...and Voicemail Passwords (Assistant) Employees also have a unique password for each extension number. As phone system administrator, you can reset the password to secure your phone system, immediately change their extension number. Setting passwords is 9999. Section 2 - Choose a strong...
...phone users or callers could change phone settings, listen to others' voicemail, and even access the public address system if you to change the default base unit password-"admin"-to a unique password. In Administrator, a message will remember. In this default when necessary. D-Link DVX-2000MS...and Voicemail Passwords (Assistant) Employees also have a unique password for each extension number. As phone system administrator, you can reset the password to secure your phone system, immediately change their extension number. Setting passwords is 9999. Section 2 - Choose a strong...
Product Manual
Page 15
... and Voicemail Access • Automated Attendant for Directing/Incoming/Transfering/Parking or Retrieving Calls • Voicemail to Install, Use and Manage • Scalable - D-Link DVX-2000MS User Manual 15 D-Link Systems, Inc. is not a Telephone Service Provider or VoIP Phone Service Provider. Section 1 - Easy to E-mail Forwarding • 3-way Call-conferencing • Call Log for Tracking...
... and Voicemail Access • Automated Attendant for Directing/Incoming/Transfering/Parking or Retrieving Calls • Voicemail to Install, Use and Manage • Scalable - D-Link DVX-2000MS User Manual 15 D-Link Systems, Inc. is not a Telephone Service Provider or VoIP Phone Service Provider. Section 1 - Easy to E-mail Forwarding • 3-way Call-conferencing • Call Log for Tracking...
Product Manual
Page 16
Product Overview Hardware Overview Connections Power Receptor Receptor for the supplied power adapter. D-Link DVX-2000MS User Manual 16 Section 1 - Ethernet Port Used to connect the DVX-2000MS Base Unit through Ethernet cable to your Local Area Network.
Product Overview Hardware Overview Connections Power Receptor Receptor for the supplied power adapter. D-Link DVX-2000MS User Manual 16 Section 1 - Ethernet Port Used to connect the DVX-2000MS Base Unit through Ethernet cable to your Local Area Network.
Product Manual
Page 17
This LED blinks during data transmission. Power LED A solid light indicates a proper connection to an Ethernet-enabled device on ports 0-4. Local Network LEDs A solid light indicates a connection to the power supply. Power Button Used to power ON or OFF the DVX-2000MS Base Unit. Section 1 - Compact Flash LED This LED blinks during data transmission. Product Overview Hardware Overview LEDs Alarm LED A solid red light indicates an alert in the event viewer. D-Link DVX-2000MS User Manual 17
This LED blinks during data transmission. Power LED A solid light indicates a proper connection to an Ethernet-enabled device on ports 0-4. Local Network LEDs A solid light indicates a connection to the power supply. Power Button Used to power ON or OFF the DVX-2000MS Base Unit. Section 1 - Compact Flash LED This LED blinks during data transmission. Product Overview Hardware Overview LEDs Alarm LED A solid red light indicates an alert in the event viewer. D-Link DVX-2000MS User Manual 17
Product Manual
Page 18
... back of the Ethernet cable to your network, it should look like the diagram below: D-Link DVX-2000MS User Manual 18 The LAN LED will light up to indicate proper connection. When you have connected the DVX-2000MS to a Local Area Network via switch or hub. Section 2 - The power LED will ...light up to indicate proper connection. Installation Hardware Installation Connecting the DVX-2000MS Base Unit Plug the power adapter into the AC input on the back of the DVX-2000MS Base Unit and connect the other end into an AC outlet or power strip and plug the ...
... back of the Ethernet cable to your network, it should look like the diagram below: D-Link DVX-2000MS User Manual 18 The LAN LED will light up to indicate proper connection. When you have connected the DVX-2000MS to a Local Area Network via switch or hub. Section 2 - The power LED will ...light up to indicate proper connection. Installation Hardware Installation Connecting the DVX-2000MS Base Unit Plug the power adapter into the AC input on the back of the DVX-2000MS Base Unit and connect the other end into an AC outlet or power strip and plug the ...
Product Manual
Page 19
... Area Network using a switch or hub. When you have connected the IP Phones to indicate proper connection. D-Link DVX-2000MS User Manual 19 Repeats steps for additional DPH-125MS IP Phones. Installation Connecting the DPH-125MS IP Phones Plug the power adapter into an AC outlet or power strip and plug... the other end into the AC input on the IP Phone and connect the ...
... Area Network using a switch or hub. When you have connected the IP Phones to indicate proper connection. D-Link DVX-2000MS User Manual 19 Repeats steps for additional DPH-125MS IP Phones. Installation Connecting the DPH-125MS IP Phones Plug the power adapter into an AC outlet or power strip and plug... the other end into the AC input on the IP Phone and connect the ...
Product Manual
Page 20
...adapter into an AC outlet or power strip and plug the other end into the format used by traditional phone service. The power LED will light up and test the VoiceCenter phone system. Note: Avoid disabling your organizations's LAN, and translates outgoing calls into the AC input on the ...will light up the VoiceCenter. Connect the phone cable to an available PSTN (FXO) Port on the back of the gateway and connect the other end of the gateway. If you have an alternative jack available, use it should look like the diagram below: D-Link DVX-2000MS User Manual 20 When...
...adapter into an AC outlet or power strip and plug the other end into the format used by traditional phone service. The power LED will light up and test the VoiceCenter phone system. Note: Avoid disabling your organizations's LAN, and translates outgoing calls into the AC input on the ...will light up the VoiceCenter. Connect the phone cable to an available PSTN (FXO) Port on the back of the gateway and connect the other end of the gateway. If you have an alternative jack available, use it should look like the diagram below: D-Link DVX-2000MS User Manual 20 When...
Product Manual
Page 21
In the run box type "D:\setup.exe" (where D: represents the drive letter of your computer, go to continue. Click Next D-Link DVX-2000MS User Manual 21 When the autorun screen appears, select Install Microsoft Response Point Administrator and click Next to Start > Run. If the CD Autorun function ...; Response Point™ Administrator only operates with Windows® XP SP2 or Windows Vista™. Installation Software Installation Installing Microsoft Response Point Administrator Insert the VoiceCenter CD in Windows® XP. Section 2 -
In the run box type "D:\setup.exe" (where D: represents the drive letter of your computer, go to continue. Click Next D-Link DVX-2000MS User Manual 21 When the autorun screen appears, select Install Microsoft Response Point Administrator and click Next to Start > Run. If the CD Autorun function ...; Response Point™ Administrator only operates with Windows® XP SP2 or Windows Vista™. Installation Software Installation Installing Microsoft Response Point Administrator Insert the VoiceCenter CD in Windows® XP. Section 2 -