Dell Technology Guide
Page 336
Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected to a network? Yes No Network, version, and network adapter: Programs and versions: See your computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed... operating system documentation to determine the contents of the system's start-up files. If the computer is connected to a printer, print each file before calling Dell.
Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected to a network? Yes No Network, version, and network adapter: Programs and versions: See your computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed... operating system documentation to determine the contents of the system's start-up files. If the computer is connected to a printer, print each file before calling Dell.
Quick Reference Guide
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5 Troubleshooting 25 Safety Instructions 25 Troubleshooting Tools 25 Beep Codes 25 System Messages 28 Dell Diagnostics 31 When to Use Dell Diagnostics 31 Starting Dell Diagnostics From Your Hard Drive 31 Starting Dell Diagnostics From the Drivers and Utilities Media 32 Dell Diagnostics Main Menu 33 Troubleshooting Software and Hardware Problems in the ...and Utilities 40 Using the Drivers and Utilities media 41 Restoring Your Operating System 42 Using Microsoft Windows System Restore . . . . 43 Using Dell Factory Image Restore 44 Using the Operating System Media 45 4 Contents
5 Troubleshooting 25 Safety Instructions 25 Troubleshooting Tools 25 Beep Codes 25 System Messages 28 Dell Diagnostics 31 When to Use Dell Diagnostics 31 Starting Dell Diagnostics From Your Hard Drive 31 Starting Dell Diagnostics From the Drivers and Utilities Media 32 Dell Diagnostics Main Menu 33 Troubleshooting Software and Hardware Problems in the ...and Utilities 40 Using the Drivers and Utilities media 41 Restoring Your Operating System 42 Using Microsoft Windows System Restore . . . . 43 Using Dell Factory Image Restore 44 Using the Operating System Media 45 4 Contents
Quick Reference Guide
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...the screen, write down the exact message. NOTE: The procedures in a program, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Troubleshooting Tools Follow these tips when troubleshooting your computer: • If you set your computer. For additional ...safety best practices information, see the program's documentation. One possible beep code consists of beeps, called a beep code, identifies a problem. This beep code tells you that shipped with your Dell™ computer to ensure your computer, read the safety information that the ...
...the screen, write down the exact message. NOTE: The procedures in a program, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Troubleshooting Tools Follow these tips when troubleshooting your computer: • If you set your computer. For additional ...safety best practices information, see the program's documentation. One possible beep code consists of beeps, called a beep code, identifies a problem. This beep code tells you that shipped with your Dell™ computer to ensure your computer, read the safety information that the ...
Quick Reference Guide
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... to identify a more serious cause (see failure. Code Description (repetitive short beeps) Suggested Remedy 1 BIOS checksum Contact Dell. Possible "Contacting Dell" on page 54. For more information, see "Dell Diagnostics" on page 31). For more information, see board failure "Contacting Dell" on page 54. 26 Troubleshooting If your computer (see the Service Manual on the...
... to identify a more serious cause (see failure. Code Description (repetitive short beeps) Suggested Remedy 1 BIOS checksum Contact Dell. Possible "Contacting Dell" on page 54. For more information, see "Dell Diagnostics" on page 31). For more information, see board failure "Contacting Dell" on page 54. 26 Troubleshooting If your computer (see the Service Manual on the...
Quick Reference Guide
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... the Service Manual on page 54. 7 CPU cache test Contact Dell. battery failure or 2 If the problem persists, contact Dell (see system board failure. For more information, see failure "Contacting Dell" on page 54). 6 Video BIOS Test Contact Dell. Troubleshooting 27 Code Description (repetitive short beeps) Suggested Remedy 4 RAM Read/Write 1 Ensure that no special...
... the Service Manual on page 54. 7 CPU cache test Contact Dell. battery failure or 2 If the problem persists, contact Dell (see system board failure. For more information, see failure "Contacting Dell" on page 54). 6 Video BIOS Test Contact Dell. Troubleshooting 27 Code Description (repetitive short beeps) Suggested Remedy 4 RAM Read/Write 1 Ensure that no special...
Quick Reference Guide
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... as a lamp. • Ensure that the main power cable and front panel cable are securely connected to the system board (see "Beep Codes" on the Dell Support website at support.dell.com). Solving Problems Power Problems CAUTION: Before you begin any of the computer and the electrical outlet. • If the computer is...
... as a lamp. • Ensure that the main power cable and front panel cable are securely connected to the system board (see "Beep Codes" on the Dell Support website at support.dell.com). Solving Problems Power Problems CAUTION: Before you begin any of the computer and the electrical outlet. • If the computer is...
Quick Reference Guide
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Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected to a network? Otherwise, record the contents of each file. If the computer is ...: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed: Getting Help 53 Yes No Network, version, and network adapter: Programs and versions...
Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected to a network? Otherwise, record the contents of each file. If the computer is ...: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed: Getting Help 53 Yes No Network, version, and network adapter: Programs and versions...
Quick Reference Guide
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... restore to previous state, 42 stops responding, 37 conflicts software and hardware incompatibilities, 34 contacting Dell, 54 CPU overclocking, 23 D Dell contacting, 54 Dell Diagnostics, 31 Dell Technology Guide, 48 Desktop System Software, 47 diagnostics beep codes, 25 Dell, 31 documentation Dell Technology Guide, 48 Service Manual, 48 drivers, 39 about, 39 Drivers and Utilities media, 47...
... restore to previous state, 42 stops responding, 37 conflicts software and hardware incompatibilities, 34 contacting Dell, 54 CPU overclocking, 23 D Dell contacting, 54 Dell Diagnostics, 31 Dell Technology Guide, 48 Desktop System Software, 47 diagnostics beep codes, 25 Dell, 31 documentation Dell Technology Guide, 48 Service Manual, 48 drivers, 39 about, 39 Drivers and Utilities media, 47...
Quick Reference Guide
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H hardware beep codes, 25 conflicts, 34 Dell Diagnostics, 31 Hardware Troubleshooter, 34 I Internet connection about, 13 options, 13 setting up, 13 IRQ conflicts, 34 L license label, 48 M media Drivers and Utilities, 47 ..., 23 P performance, 23 phone numbers, 54 power problems, 35 power light conditions, 35 printer connecting, 13 setting up, 13 problems beep codes, 25 blue screen, 38 computer crashes, 37-38 computer stops responding, 37 conflicts, 34 Dell Diagnostics, 31 general, 37 memory, 36 power, 35 power light conditions, 35 program crashes, 37
H hardware beep codes, 25 conflicts, 34 Dell Diagnostics, 31 Hardware Troubleshooter, 34 I Internet connection about, 13 options, 13 setting up, 13 IRQ conflicts, 34 L license label, 48 M media Drivers and Utilities, 47 ..., 23 P performance, 23 phone numbers, 54 power problems, 35 power light conditions, 35 printer connecting, 13 setting up, 13 problems beep codes, 25 blue screen, 38 computer crashes, 37-38 computer stops responding, 37 conflicts, 34 Dell Diagnostics, 31 general, 37 memory, 36 power, 35 power light conditions, 35 program crashes, 37