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... and New Storage System 7-60 Using Windows DMP 7-64 Appendix A Customer Support Overview of Detecting and Resolving Problems A-2 Troubleshooting the Problem A-3 Before Calling the Customer Support Center A-4 Documenting the Problem A-5 Reporting a New Problem A-6 Sending Problem Documentation A-7 vi EMC Installation Roadmap for CX-Series and FC-Series Storage Systems Contents Chapter 6 Tru64 UNIX Installation Checklist Tru64 UNIX...
... and New Storage System 7-60 Using Windows DMP 7-64 Appendix A Customer Support Overview of Detecting and Resolving Problems A-2 Troubleshooting the Problem A-3 Before Calling the Customer Support Center A-4 Documenting the Problem A-5 Reporting a New Problem A-6 Sending Problem Documentation A-7 vi EMC Installation Roadmap for CX-Series and FC-Series Storage Systems Contents Chapter 6 Tru64 UNIX Installation Checklist Tru64 UNIX...
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... checklist for CX-Series and FC-Series Storage Systems viii EMC Installation Roadmap for a NetWare server with and without EMC PowerPath or VERITAS® DMP. Reviews the EMC process for an HP-UX server with EMC PowerPath software. Installation checklist for detecting and resolving software problems, and provides essential questions that is important, but not...
... checklist for CX-Series and FC-Series Storage Systems viii EMC Installation Roadmap for a NetWare server with and without EMC PowerPath or VERITAS® DMP. Reviews the EMC process for an HP-UX server with EMC PowerPath software. Installation checklist for detecting and resolving software problems, and provides essential questions that is important, but not...
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nvisible Body Tag A Customer Support This appendix reviews the EMC process for detecting and resolving software problems, and provides essential questions that you should answer before contacting the EMC Customer Support Center. This appendix covers the following topics: ◆ Overview of Detecting and Resolving Problems A-2 ◆ Troubleshooting the Problem A-3 ◆ Before Calling the Customer Support Center A-4 ◆ Documenting the Problem A-5 ◆ Reporting a New Problem A-6 ◆ Sending Problem Documentation A-7 Customer Support A-1
nvisible Body Tag A Customer Support This appendix reviews the EMC process for detecting and resolving software problems, and provides essential questions that you should answer before contacting the EMC Customer Support Center. This appendix covers the following topics: ◆ Overview of Detecting and Resolving Problems A-2 ◆ Troubleshooting the Problem A-3 ◆ Before Calling the Customer Support Center A-4 ◆ Documenting the Problem A-5 ◆ Reporting a New Problem A-6 ◆ Sending Problem Documentation A-7 Customer Support A-1
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... Systems Customer Support Overview of Detecting and Resolving Problems EMC software products are supported directly by the EMC Customer Support Center in the United States. EMC uses the following process to Resolution Figure A-1 Problem Detection and Resolution Process A-2 EMC Installation Roadmap for Instructions Collect Problem Information as Directed Contact the EMC Customer Support Center: U.S.: (800) SVC-4EMC Canada...
... Systems Customer Support Overview of Detecting and Resolving Problems EMC software products are supported directly by the EMC Customer Support Center in the United States. EMC uses the following process to Resolution Figure A-1 Problem Detection and Resolution Process A-2 EMC Installation Roadmap for Instructions Collect Problem Information as Directed Contact the EMC Customer Support Center: U.S.: (800) SVC-4EMC Canada...
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...3. Read the documentation carefully. 2. Reconstruct the events leading up to reproduce the problem. For additional information on EMC products and services available to customers and partners, refer to the EMC Powerlink website at one of the following numbers: United States: (800) 782-4362... been assigned to your particular system problem. Customer Support Troubleshooting the Problem Please perform the relevant diagnostic steps before you encounter a problem that requires technical programming or analysis, call the nearest EMC office or contact the EMC Customer Support Center at : http...
...3. Read the documentation carefully. 2. Reconstruct the events leading up to reproduce the problem. For additional information on EMC products and services available to customers and partners, refer to the EMC Powerlink website at one of the following numbers: United States: (800) 782-4362... been assigned to your particular system problem. Customer Support Troubleshooting the Problem Please perform the relevant diagnostic steps before you encounter a problem that requires technical programming or analysis, call the nearest EMC office or contact the EMC Customer Support Center at : http...
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Customer Support Before Calling the Customer Support Center Have the following information available before calling the Customer Support Center or your support representative (if one has been assigned to you): ❑ Your company name ❑ Your name ❑ Your phone number ❑ For an existing problem, the problem tracking system ID, if one was previously assigned to the problem by a support representative A-4 EMC Installation Roadmap for CX-Series and FC-Series Storage Systems
Customer Support Before Calling the Customer Support Center Have the following information available before calling the Customer Support Center or your support representative (if one has been assigned to you): ❑ Your company name ❑ Your name ❑ Your phone number ❑ For an existing problem, the problem tracking system ID, if one was previously assigned to the problem by a support representative A-4 EMC Installation Roadmap for CX-Series and FC-Series Storage Systems
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Documenting the Problem A-5 Customer Support Documenting the Problem If the EMC Customer Support Center requests information regarding the problem, please document it completely, making sure to include the following information: ❑ Your company name and address ❑ Your name ❑ Your telephone number ❑ The importance of the problem, so that it can be assigned a priority level To expedite the processing of your support request, you can photocopy this list and include it with the package.
Documenting the Problem A-5 Customer Support Documenting the Problem If the EMC Customer Support Center requests information regarding the problem, please document it completely, making sure to include the following information: ❑ Your company name and address ❑ Your name ❑ Your telephone number ❑ The importance of the problem, so that it can be assigned a priority level To expedite the processing of your support request, you can photocopy this list and include it with the package.
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... did work properly ❑ Conditions under which the software worked properly ❑ Changes to your system between the time the software worked properly and the problem began ❑ Exact sequence of events that led to the system error ❑ Message numbers and complete text of any messages that the system produced... time the error occurred ❑ Results from tests that you have run ❑ Other related system output ❑ Other information that may help solve the problem A-6 EMC Installation Roadmap for CX-Series and FC-Series Storage Systems
... did work properly ❑ Conditions under which the software worked properly ❑ Changes to your system between the time the software worked properly and the problem began ❑ Exact sequence of events that led to the system error ❑ Message numbers and complete text of any messages that the system produced... time the error occurred ❑ Results from tests that you have run ❑ Other related system output ❑ Other information that may help solve the problem A-6 EMC Installation Roadmap for CX-Series and FC-Series Storage Systems
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Sending Problem Documentation A-7 Customer Support Sending Problem Documentation Use one of the following methods to send documentation of the problem to the following address: EMC Customer Support Center 171 South Street Hopkinton, MA 01748-9103 If the problem was assigned a number or a specific support representative, please include that information in the address as well. mail to the EMC Customer Support Center: ◆ E-mail ◆ FTP ◆ U.S.
Sending Problem Documentation A-7 Customer Support Sending Problem Documentation Use one of the following methods to send documentation of the problem to the following address: EMC Customer Support Center 171 South Street Hopkinton, MA 01748-9103 If the problem was assigned a number or a specific support representative, please include that information in the address as well. mail to the EMC Customer Support Center: ◆ E-mail ◆ FTP ◆ U.S.