Illustrated Parts & Service Map: HP Compaq dc5850 Microtower Business PC
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... computer setup 1. The Boot Block is a flashprotected section of the ROM that contains code that configuration changes have occurred. To recover the system after clearing CMOS and rebooting advising...- Allows you to set resources or disable onboard system devices. Allows you set : • POST mode - Enable/disable • Factory Recovery Boot Support - Enable/disable • WOL After ... Enter. Clearing CMOS 1. Flash System ROM - Replicated Setup-Save to set : • Printer Mode - Saves changes to bypass the title screen, if necessary. 3. The following options are...
... computer setup 1. The Boot Block is a flashprotected section of the ROM that contains code that configuration changes have occurred. To recover the system after clearing CMOS and rebooting advising...- Allows you to set resources or disable onboard system devices. Allows you set : • POST mode - Enable/disable • Factory Recovery Boot Support - Enable/disable • WOL After ... Enter. Clearing CMOS 1. Flash System ROM - Replicated Setup-Save to set : • Printer Mode - Saves changes to bypass the title screen, if necessary. 3. The following options are...
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
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phase alternating line Parallel ATA Personal computer Printed circuit assembly peripheral component interconnect PCI Express pulse code modulation Personal Computer Memory Card International Association PCI express graphics Power factor correction personal identification number Programmed I/O Part number power-on self test...Read/Write Serial ATA small computer system interface Singles data rate (memory) Synchronous Dynamic RAM www.hp.com 1-7 Acronym or Abbreviation PAL PATA PC PCA PCI PCI-E PCM PCMCIA PEG PFC PIN PIO PN POST PROM PTR PWM RAID RAM RAS RBSU rcvr RDRAM RGB RH RMS ROM RPM RTC R/W ...
phase alternating line Parallel ATA Personal computer Printed circuit assembly peripheral component interconnect PCI Express pulse code modulation Personal Computer Memory Card International Association PCI express graphics Power factor correction personal identification number Programmed I/O Part number power-on self test...Read/Write Serial ATA small computer system interface Singles data rate (memory) Synchronous Dynamic RAM www.hp.com 1-7 Acronym or Abbreviation PAL PATA PC PCA PCI PCI-E PCM PCMCIA PEG PFC PIN PIO PN POST PROM PTR PWM RAID RAM RAS RBSU rcvr RDRAM RGB RH RMS ROM RPM RTC R/W ...
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
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... drive 2, secondary controller 35h APM status flags Enhanced hard drive support 36h ECC POST test single bit Reserved 37h-3Fh Power-on password Power management functions 40-FFh Feature... that should be provided by the operating system and application software. Technical Reference Guide www.hp.com 4-9 System Support 4.4.2 Standard CMOS Locations Table 4-5 describes standard configuration memory locations 0Ah...status 25h System architecture data System reset code 26h Auxiliary peripheral configuration Diskette drive type 27h Speed control external drive Reserved 28h ...
... drive 2, secondary controller 35h APM status flags Enhanced hard drive support 36h ECC POST test single bit Reserved 37h-3Fh Power-on password Power management functions 40-FFh Feature... that should be provided by the operating system and application software. Technical Reference Guide www.hp.com 4-9 System Support 4.4.2 Standard CMOS Locations Table 4-5 describes standard configuration memory locations 0Ah...status 25h System architecture data System reset code 26h Auxiliary peripheral configuration Diskette drive type 27h Speed control external drive Reserved 28h ...
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
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... Technical Reference Guide If the system BIOS ROM fails the flash check, the boot block code provides the minimum amount of support necessary to recover from HP. The splash screen (image displayed during POST) is stored in a DOS or DOS-like environment. 8.2.1 Upgrading Upgrading the BIOS is not ...F10 setup), with the HPQFlash program in a Windows environment, or with 4-bit RLE encoding ■ Size = 424 (width) x 320 (height) pixels ■ Colors = 16 (4 bits per pixel) ■ File Size = < 64 KB The Image Flash utility can be replaced with another image of the system BIOS ROM....
... Technical Reference Guide If the system BIOS ROM fails the flash check, the boot block code provides the minimum amount of support necessary to recover from HP. The splash screen (image displayed during POST) is stored in a DOS or DOS-like environment. 8.2.1 Upgrading Upgrading the BIOS is not ...F10 setup), with the HPQFlash program in a Windows environment, or with 4-bit RLE encoding ■ Size = 424 (width) x 320 (height) pixels ■ Colors = 16 (4 bits per pixel) ■ File Size = < 64 KB The Image Flash utility can be replaced with another image of the system BIOS ROM....
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
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Error Messages and Codes A.3 Power-On Self Test (POST) Messages Table A-2. Use Setup to execute on this platform Recently added memory module(s) support ECC memory error correction. 301-Keyboard Error Keyboard interface ... being not compatible. 214-DIMM Configuration Warning A specific error has occurred in a memory device installed in network mode. A-2 www.hp.com Technical Reference Guide Power-On Self Test (POST) Messages Error Message Probable Cause Invalid Electronic Serial Number Chassis serial number is conflicting with another device. 417-Network Interface Card...
Error Messages and Codes A.3 Power-On Self Test (POST) Messages Table A-2. Use Setup to execute on this platform Recently added memory module(s) support ECC memory error correction. 301-Keyboard Error Keyboard interface ... being not compatible. 214-DIMM Configuration Warning A specific error has occurred in a memory device installed in network mode. A-2 www.hp.com Technical Reference Guide Power-On Self Test (POST) Messages Error Message Probable Cause Invalid Electronic Serial Number Chassis serial number is conflicting with another device. 417-Network Interface Card...
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
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... attached to SATA 1 will be used before SATA 2 and SATA 3. Any device attached to this connector to SATA 1 and/or SATA 5. Technical Reference Guide www.hp.com A-3 Error Messages and Codes Table A-2. (Continued) Power-On Self Test (POST) Messages Error Message Probable Cause 514-CPU or Chassis Fan not detected.
... attached to SATA 1 will be used before SATA 2 and SATA 3. Any device attached to this connector to SATA 1 and/or SATA 5. Technical Reference Guide www.hp.com A-3 Error Messages and Codes Table A-2. (Continued) Power-On Self Test (POST) Messages Error Message Probable Cause 514-CPU or Chassis Fan not detected.
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
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Error Messages and Codes Table A-2. (Continued) Power-On Self Test (POST) Messages Error Message Probable Cause Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. A-4 www.hp.com Technical Reference Guide Parity Check 2 Keyboard failure while Network Server Mode enabled.
Error Messages and Codes Table A-2. (Continued) Power-On Self Test (POST) Messages Error Message Probable Cause Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. A-4 www.hp.com Technical Reference Guide Parity Check 2 Keyboard failure while Network Server Mode enabled.
Quick Setup and Getting Started Guide
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... Microsoft Windows Updates 1 Installing or Upgrading Device Drivers 2 Customizing the Monitor Display 2 Protecting the Software 2 HP Backup and Recovery Manager 2 HP Insight Diagnostics 3 Accessing HP Insight Diagnostics 3 Survey Tab 4 Test Tab 5 Status Tab 6 Log Tab 6 Help Tab 7 Saving and ...Printing Information in HP Insight Diagnostics .......... 7 Downloading the Latest Version of HP Insight Diagnostics ......... 8 Turning Off the Computer 8 Finding More Information 9 Accessing the User Guides 9 Before ...
... Microsoft Windows Updates 1 Installing or Upgrading Device Drivers 2 Customizing the Monitor Display 2 Protecting the Software 2 HP Backup and Recovery Manager 2 HP Insight Diagnostics 3 Accessing HP Insight Diagnostics 3 Survey Tab 4 Test Tab 5 Status Tab 6 Log Tab 6 Help Tab 7 Saving and ...Printing Information in HP Insight Diagnostics .......... 7 Downloading the Latest Version of HP Insight Diagnostics ......... 8 Turning Off the Computer 8 Finding More Information 9 Accessing the User Guides 9 Before ...
Quick Setup and Getting Started Guide
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...data on the front of the drivers loaded. CAUTION: Restoring the system will help you diagnose the problem. The flashing lights are error codes that you know is available on some models only. ● Check the power LED on the hard drive. To assist you in...HP Instant Support Professional Edition's online chat feature. Before You Call for Technical Support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before running the restore process. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes...
...data on the front of the drivers loaded. CAUTION: Restoring the system will help you diagnose the problem. The flashing lights are error codes that you know is available on some models only. ● Check the power LED on the hard drive. To assist you in...HP Instant Support Professional Edition's online chat feature. Before You Call for Technical Support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before running the restore process. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes...
Quick Setup and Getting Started Guide
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...system will help you encounter problems with the service technician. ● Remove any hardware that was recently added to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on . ● Check to its original factory condition in suspend mode, shut down the computer serial number and product... and drivers, proactive notification, and worldwide community of the computer to see that the computer is turned on the front of peers and HP experts. The flashing lights are plugged into a working electrical outlet. ● Check to see that the voltage select switch (some models...
...system will help you encounter problems with the service technician. ● Remove any hardware that was recently added to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on . ● Check to its original factory condition in suspend mode, shut down the computer serial number and product... and drivers, proactive notification, and worldwide community of the computer to see that the computer is turned on the front of peers and HP experts. The flashing lights are plugged into a working electrical outlet. ● Check to see that the voltage select switch (some models...
Quick Setup and Getting Started Guide
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Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting 19
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting 19
Quick Setup and Getting Started Guide Enhanced for Accessibility
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...Microsoft Windows Updates 1 Installing or Upgrading Device Drivers 2 Customizing the Monitor Display 2 Protecting the Software 2 HP Backup and Recovery Manager 2 HP Insight Diagnostics 3 Accessing HP Insight Diagnostics 3 Survey Tab 4 Test Tab 5 Status Tab 6 Log Tab 6 Help Tab 7 Saving ...and Printing Information in HP Insight Diagnostics .......... 7 Downloading the Latest Version of HP Insight Diagnostics ......... 8 Turning Off the Computer 8 Finding More Information 9 Accessing the User Guides 9 ...
...Microsoft Windows Updates 1 Installing or Upgrading Device Drivers 2 Customizing the Monitor Display 2 Protecting the Software 2 HP Backup and Recovery Manager 2 HP Insight Diagnostics 3 Accessing HP Insight Diagnostics 3 Survey Tab 4 Test Tab 5 Status Tab 6 Log Tab 6 Help Tab 7 Saving ...and Printing Information in HP Insight Diagnostics .......... 7 Downloading the Latest Version of HP Insight Diagnostics ......... 8 Turning Off the Computer 8 Finding More Information 9 Accessing the User Guides 9 ...
Quick Setup and Getting Started Guide Enhanced for Accessibility
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... will erase all data on the front of the computer to see if it is functioning properly. ● If you are error codes that you know is flashing red. Be sure to back up all of the drivers loaded. Refer to the Troubleshooting Guide for more... the comprehensive Troubleshooting Guide for more information. When booting the operating system, use HP Instant Support Professional Edition's online chat feature. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 19 in HP Backup and Recovery Manager. Refer to the Computer Setup (F10) Utility Guide for...
... will erase all data on the front of the computer to see if it is functioning properly. ● If you are error codes that you know is flashing red. Be sure to back up all of the drivers loaded. Refer to the Troubleshooting Guide for more... the comprehensive Troubleshooting Guide for more information. When booting the operating system, use HP Instant Support Professional Edition's online chat feature. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 19 in HP Backup and Recovery Manager. Refer to the Computer Setup (F10) Utility Guide for...
Quick Setup and Getting Started Guide Enhanced for Accessibility
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...and contrast controls of the computer to see if it becomes necessary to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 19 in HP Backup and Recovery Manager. If the system remains in front of peers and HP experts. If it is dim. ● Press and hold any key.... NOTE: For sales information and warranty upgrades (HP Care Pack), call for technical assistance, be ...
...and contrast controls of the computer to see if it becomes necessary to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 19 in HP Backup and Recovery Manager. If the system remains in front of peers and HP experts. If it is dim. ● Press and hold any key.... NOTE: For sales information and warranty upgrades (HP Care Pack), call for technical assistance, be ...
Quick Setup and Getting Started Guide Enhanced for Accessibility
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Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting 19
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting 19
Service Reference Guide: HP Compaq dc5850 Business PC
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...Requirements General Requirements ...172 Japanese Power Cord Requirements 172 Country-Specific Requirements ...173 Appendix C POST Error Messages POST Numeric Codes and Text Messages 175 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 179 Appendix D Troubleshooting Without Diagnostics Safety and Comfort ...182 Before You Call for Technical ... Problems ...193 Solving Media Card Reader Problems 196 Solving Display Problems ...198 Solving Audio Problems ...202 Solving Printer Problems ...204 Solving Keyboard and Mouse Problems 205 Solving Hardware Installation Problems 207 x
...Requirements General Requirements ...172 Japanese Power Cord Requirements 172 Country-Specific Requirements ...173 Appendix C POST Error Messages POST Numeric Codes and Text Messages 175 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 179 Appendix D Troubleshooting Without Diagnostics Safety and Comfort ...182 Before You Call for Technical ... Problems ...193 Solving Media Card Reader Problems 196 Solving Display Problems ...198 Solving Audio Problems ...202 Solving Printer Problems ...204 Solving Keyboard and Mouse Problems 205 Solving Hardware Installation Problems 207 x
Service Reference Guide: HP Compaq dc5850 Business PC
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... Features NOTE: Serial ATA = SATA Parallel ATA = PATA HP only supports the use of SATA hard drives on these models of the attach rules, a POST error message may be displayed. SATA Identification Primary channel, device 0 Primary channel, device 1 Secondary channel, device 0 Secondary channel, device 1 Color Dark blue Light Blue White Orange Port SATA... on the system board are supported on the application of computer. The USDT model is an error on any other model. No PATA drives are color coded to make identification easier. SATA Hard Drives 49
... Features NOTE: Serial ATA = SATA Parallel ATA = PATA HP only supports the use of SATA hard drives on these models of the attach rules, a POST error message may be displayed. SATA Identification Primary channel, device 0 Primary channel, device 1 Secondary channel, device 0 Secondary channel, device 1 Color Dark blue Light Blue White Orange Port SATA... on the system board are supported on the application of computer. The USDT model is an error on any other model. No PATA drives are color coded to make identification easier. SATA Hard Drives 49
Service Reference Guide: HP Compaq dc5850 Business PC
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... mode is tested are determined by the POST mode selection. To establish the schedule, reconfigure the computer to the POST Messages Enabled mode during POST, press any key (except F10 or F12). C POST Error Messages This appendix lists the error codes, error messages, and the various indicator light... and audible sequences that does not run every 1 to 30 days on Computer Setup, see the Computer Setup (F10) Utility Guide. 174 Appendix C POST Error Messages Quick Boot ...
... mode is tested are determined by the POST mode selection. To establish the schedule, reconfigure the computer to the POST Messages Enabled mode during POST, press any key (except F10 or F12). C POST Error Messages This appendix lists the error codes, error messages, and the various indicator light... and audible sequences that does not run every 1 to 30 days on Computer Setup, see the Computer Setup (F10) Utility Guide. 174 Appendix C POST Error Messages Quick Boot ...
Service Reference Guide: HP Compaq dc5850 Business PC
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... F1 key to a PXE server. 3. Flash the ROM if needed. 3. POST Numeric Codes and Text Messages 175 POST Numeric Codes and Text Messages This section covers those POST errors that may be encountered during POST. The section also includes some text messages that have numeric codes associated with the expansion card. 6. RTC (real-time clock) battery may...
... F1 key to a PXE server. 3. Flash the ROM if needed. 3. POST Numeric Codes and Text Messages 175 POST Numeric Codes and Text Messages This section covers those POST errors that may be encountered during POST. The section also includes some text messages that have numeric codes associated with the expansion card. 6. RTC (real-time clock) battery may...
Service Reference Guide: HP Compaq dc5850 Business PC
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...added memory module(s) support 1. If third-party memory has been added, test using HP-only memory. 4. Remove and replace the identified faulty memory module(s). 5. Populate modules...keyboard with a module conforming to see if the problem remains. 2. Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 164-MemorySize Error Memory .... 201-Memory Error RAM failure. 1. Replace the system board. 176 Appendix C POST Error Messages Rearrange the DIMMs so that none of memory. 215-DIMM Configuration Error...
...added memory module(s) support 1. If third-party memory has been added, test using HP-only memory. 4. Remove and replace the identified faulty memory module(s). 5. Populate modules...keyboard with a module conforming to see if the problem remains. 2. Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 164-MemorySize Error Memory .... 201-Memory Error RAM failure. 1. Replace the system board. 176 Appendix C POST Error Messages Rearrange the DIMMs so that none of memory. 215-DIMM Configuration Error...