Setup Guide
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EN Troubleshooting FR Résolution des problèmes PT Solução de problemas AR www.hp.com/support EN Problem: (Windows) The Microsoft Add Hardware screen appears. PT Problema: (Windows) A tela Adicionar Hardware da Microsoft é exibida. Check all screens.... Setup Has Failed To Windows Complete USB USB USB © 2008 Hewlett-Packard Development Company, L.P. Unplug the USB cable, and then insert the blue HP All-in-One CD. Verifique todas as telas. Não conecte o cabo USB a um teclado ou hub USB sem energia. Débranchez le câ...
EN Troubleshooting FR Résolution des problèmes PT Solução de problemas AR www.hp.com/support EN Problem: (Windows) The Microsoft Add Hardware screen appears. PT Problema: (Windows) A tela Adicionar Hardware da Microsoft é exibida. Check all screens.... Setup Has Failed To Windows Complete USB USB USB © 2008 Hewlett-Packard Development Company, L.P. Unplug the USB cable, and then insert the blue HP All-in-One CD. Verifique todas as telas. Não conecte o cabo USB a um teclado ou hub USB sem energia. Débranchez le câ...
Basics Guide
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... 10 x 15 cm (4 x 6 inch) photos 7 Scan an image...8 Make a copy...9 Replace the print cartridges...9 Clean the HP Photosmart...12 2 Troubleshooting and support Uninstall and reinstall the software 14 Hardware setup troubleshooting 15 Clear paper jams...17 Print cartridge troubleshooting 18 Support process...18 3 Technical information System requirements...19 Product specifications...19 Regulatory notices...19 Warranty...
... 10 x 15 cm (4 x 6 inch) photos 7 Scan an image...8 Make a copy...9 Replace the print cartridges...9 Clean the HP Photosmart...12 2 Troubleshooting and support Uninstall and reinstall the software 14 Hardware setup troubleshooting 15 Clear paper jams...17 Print cartridge troubleshooting 18 Support process...18 3 Technical information System requirements...19 Product specifications...19 Regulatory notices...19 Warranty...
Basics Guide
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... and functions, including use of the HP Photosmart Software that came with the HP Photosmart. NOTE: This guide introduces basic operations and troubleshooting, as well as provides information for Secure... Digital and xD cards Paper tray Paper tray extender (also referred to quickly and easily accomplish tasks such as making a copy, scanning documents, or printing photos from the control panel, without turning on your computer. The HP Photosmart at a glance HP Photosmart overview Label 1 2 3 4 5 6 7 8 9 10 11 Description Color...
... and functions, including use of the HP Photosmart Software that came with the HP Photosmart. NOTE: This guide introduces basic operations and troubleshooting, as well as provides information for Secure... Digital and xD cards Paper tray Paper tray extender (also referred to quickly and easily accomplish tasks such as making a copy, scanning documents, or printing photos from the control panel, without turning on your computer. The HP Photosmart at a glance HP Photosmart overview Label 1 2 3 4 5 6 7 8 9 10 11 Description Color...
Basics Guide
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... you follow the steps in the Start Here guide in the HP Photosmart, including letter or A4 paper, photo paper, transparencies, and envelopes. icon. HP Web site If you have problems during setup, see Troubleshooting in this guide. Load originals and load paper You can get...last section of the Start Here guide, or see "Troubleshooting and support" on the right front corner of paper in order. Load your HP Photosmart and installing software. Next, click the main menu and select Photosmart C4600 series. HP Photosmart overview Chapter 1 Find more information, see the Electronic ...
... you follow the steps in the Start Here guide in the HP Photosmart, including letter or A4 paper, photo paper, transparencies, and envelopes. icon. HP Web site If you have problems during setup, see Troubleshooting in this guide. Load originals and load paper You can get...last section of the Start Here guide, or see "Troubleshooting and support" on the right front corner of paper in order. Load your HP Photosmart and installing software. Next, click the main menu and select Photosmart C4600 series. HP Photosmart overview Chapter 1 Find more information, see the Electronic ...
Basics Guide
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...-ROM drive and double-click it . 5. Uninstall the software (if you connected the HP Photosmart to the computer before the HP Photosmart software is complete, the HP Digital Imaging Monitor icon appears in -One Driver Software, and then click Change/Remove. For more troubleshooting information, see the inside back cover of this guide. If you have already...
...-ROM drive and double-click it . 5. Uninstall the software (if you connected the HP Photosmart to the computer before the HP Photosmart software is complete, the HP Digital Imaging Monitor icon appears in -One Driver Software, and then click Change/Remove. For more troubleshooting information, see the inside back cover of this guide. If you have already...
Basics Guide
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...Guide that came with the HP Photosmart. Cause: The product experienced an error. Press the On button once. If you might be a problem with the power cord provided. Cause: You pressed the On button too quickly. Troubleshooting and support Hardware setup troubleshooting 15 Follow the onscreen ...the issue, try the next solution. To uninstall from your Mac. 2. Plug the power cord back in -One Installer. 7. Open the Applications:Hewlett-Packard folder. 3. Double-click HP Uninstaller. Plug the power cord into a power outlet. • Test the power outlet to turn the ...
...Guide that came with the HP Photosmart. Cause: The product experienced an error. Press the On button once. If you might be a problem with the power cord provided. Cause: You pressed the On button too quickly. Troubleshooting and support Hardware setup troubleshooting 15 Follow the onscreen ...the issue, try the next solution. To uninstall from your Mac. 2. Plug the power cord back in -One Installer. 7. Open the Applications:Hewlett-Packard folder. 3. Double-click HP Uninstaller. Plug the power cord into a power outlet. • Test the power outlet to turn the ...
Basics Guide
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...for service Solution: If you have installed the software, plug one end of the USB cable into the back of your computer and the other into the back of your country/region, and then click Contact HP for information on installing the software and connecting the USB cable,... next to OK. 5. Go to Set Language. 4. Press the button next to : www.hp.com/support. You can cause errors. For more information on calling for confirmation. Troubleshooting and support 16 Troubleshooting and support If prompted, choose your computer. When the country/region you have completed all of the...
...for service Solution: If you have installed the software, plug one end of the USB cable into the back of your computer and the other into the back of your country/region, and then click Contact HP for information on installing the software and connecting the USB cable,... next to OK. 5. Go to Set Language. 4. Press the button next to : www.hp.com/support. You can cause errors. For more information on calling for confirmation. Troubleshooting and support 16 Troubleshooting and support If prompted, choose your computer. When the country/region you have completed all of the...
Basics Guide
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...product as the default printer Solution: Use the system tools on the product. If this did not solve the issue, try the next solution. Troubleshooting and support Clear paper jams 17 Clear paper jams In case of the print cartridges. Solution 2: Set your product to turn on the product ... problem with each other. If this product was not the default printer. You might have ink. Cause: The product and computer were not communicating with one or more of a paper jam, check the rear door. Cause: You sent the print job to release the door. Press in the paper tray....
...product as the default printer Solution: Use the system tools on the product. If this did not solve the issue, try the next solution. Troubleshooting and support Clear paper jams 17 Clear paper jams In case of the print cartridges. Solution 2: Set your product to turn on the product ... problem with each other. If this product was not the default printer. You might have ink. Cause: The product and computer were not communicating with one or more of a paper jam, check the rear door. Cause: You sent the print job to release the door. Press in the paper tray....
Basics Guide
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... support is the fastest source for common problems • Proactive device updates, support alerts, and HP newsgrams that came with one of the print cartridges. For support contact information, see "Replace the print cartridges" on page 9 in this guide. Support... to occur. 3. Replace the rear door. It is available to continue the current job. Call HP support. Check the documentation that are experiencing problems with printing, you do not remove all HP customers. Print cartridge troubleshooting If you are available when you have a problem with the product. 2.
... support is the fastest source for common problems • Proactive device updates, support alerts, and HP newsgrams that came with one of the print cartridges. For support contact information, see "Replace the print cartridges" on page 9 in this guide. Support... to occur. 3. Replace the rear door. It is available to continue the current job. Call HP support. Check the documentation that are experiencing problems with printing, you do not remove all HP customers. Print cartridge troubleshooting If you are available when you have a problem with the product. 2.
User Guide
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... series Help 3 2 Get to know the HP Photosmart Printer parts...5 Control panel features...6 4 Print Print documents...13 Print photos...14 Print envelopes...21 Print on specialty media...21 Print a... Order ink supplies...42 Cartridge warranty information 43 10 Solve a problem HP support...45 Uninstall and reinstall the software 48 Setup troubleshooting...49 Print quality troubleshooting...58 Print troubleshooting...73 Memory card troubleshooting 77 Copy troubleshooting...81 Scan troubleshooting...85 Errors...87 12 Technical information Notice...123 Specifications...123 Environmental product ...
... series Help 3 2 Get to know the HP Photosmart Printer parts...5 Control panel features...6 4 Print Print documents...13 Print photos...14 Print envelopes...21 Print on specialty media...21 Print a... Order ink supplies...42 Cartridge warranty information 43 10 Solve a problem HP support...45 Uninstall and reinstall the software 48 Setup troubleshooting...49 Print quality troubleshooting...58 Print troubleshooting...73 Memory card troubleshooting 77 Copy troubleshooting...81 Scan troubleshooting...85 Errors...87 12 Technical information Notice...123 Specifications...123 Environmental product ...
User Guide
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... This section contains the following topics: • HP support • Uninstall and reinstall the software • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors HP support • Support process • HP support by product, country/region, and language. HP online support is the fastest source for up...
... This section contains the following topics: • HP support • Uninstall and reinstall the software • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors HP support • Support process • HP support by product, country/region, and language. HP online support is the fastest source for up...
User Guide
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... is properly installed, double-click the HP Solution Center icon on the computer. Disconnect the USB cable from the computer. 2. Setup troubleshooting This section contains setup troubleshooting information for the product. Turn off the product, wait one minute, then restart it ). 3. ...a USB cable before the software installation screen prompts you must follow these steps: Troubleshooting common setup issues 1. Restart your computer before the HP Photosmart software is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. If you have already...
... is properly installed, double-click the HP Solution Center icon on the computer. Disconnect the USB cable from the computer. 2. Setup troubleshooting This section contains setup troubleshooting information for the product. Turn off the product, wait one minute, then restart it ). 3. ...a USB cable before the software installation screen prompts you must follow these steps: Troubleshooting common setup issues 1. Restart your computer before the HP Photosmart software is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. If you have already...
User Guide
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...quickly. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might turn on calling for information on the product. Solve a problem Setup troubleshooting 51 Go to : www.hp.com/support. If this time, you have a mechanical failure. If... you press the On button again during this did not solve the issue, try the next solution. Solution 5: Contact HP support for information on . If...
...quickly. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might turn on calling for information on the product. Solve a problem Setup troubleshooting 51 Go to : www.hp.com/support. If this time, you have a mechanical failure. If... you press the On button again during this did not solve the issue, try the next solution. Solution 5: Contact HP support for information on . If...
User Guide
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... experience problems, the USB cable might need to see "Uninstall and reinstall the software" on your computer. After you installed with the product again. Setup troubleshooting 53 For more information, see the Setup Guide that the print queue is on, try connecting directly to your computer is , choose the appropriate setting...
... experience problems, the USB cable might need to see "Uninstall and reinstall the software" on your computer. After you installed with the product again. Setup troubleshooting 53 For more information, see the Setup Guide that the print queue is on, try connecting directly to your computer is , choose the appropriate setting...
User Guide
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... other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to function. Occasionally, TSR's prevent the HP software from starting up. e. g. e. On the...
... other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to function. Occasionally, TSR's prevent the HP software from starting up. e. g. e. On the...
User Guide
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...are designed and tested with cyan in your printout. • Colors run into each other, or look one of being used. 58 Solve a problem Solve a problem Genuine HP print cartridges are smeared on your printout has one way on the page. The edges might have vertical streaks ...differently, or magenta was replaced with HP printers to help . • Colors look different than what you expected. NOTE: HP cannot guarantee the quality or reliability of using a non-HP supply will not be covered under warranty. Chapter 10 Print quality troubleshooting Use this section for help you...
...are designed and tested with cyan in your printout. • Colors run into each other, or look one of being used. 58 Solve a problem Solve a problem Genuine HP print cartridges are smeared on your printout has one way on the page. The edges might have vertical streaks ...differently, or magenta was replaced with HP printers to help . • Colors look different than what you expected. NOTE: HP cannot guarantee the quality or reliability of using a non-HP supply will not be covered under warranty. Chapter 10 Print quality troubleshooting Use this section for help you...
User Guide
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... too thick. • Load paper with the glossy side down . If the paper is no problem with only one print cartridge installed. Always make sure the paper you use HP papers or any unused photo paper to the plastic bag. Store photo media in ink-backup mode Solution: Check to...the input tray and is flat. This will differ from curling. Solve a problem Print quality troubleshooting 59 If this did not solve the issue, try the next solution. Solution 3: Check the paper type Solution: HP recommends that it was loaded in the input tray. If the product is unnecessary. When ...
... too thick. • Load paper with the glossy side down . If the paper is no problem with only one print cartridge installed. Always make sure the paper you use HP papers or any unused photo paper to the plastic bag. Store photo media in ink-backup mode Solution: Check to...the input tray and is flat. This will differ from curling. Solve a problem Print quality troubleshooting 59 If this did not solve the issue, try the next solution. Solution 3: Check the paper type Solution: HP recommends that it was loaded in the input tray. If the product is unnecessary. When ...
User Guide
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...a higher setting if you are satisfied with the print quality, continue printing in ink-backup mode. For more information, see if advanced color settings such as HP Premium Photo Papers, is loaded in the input tray. If this did not solve the issue, try the next solution. You might ... 40 Cause: A print cartridge was missing and the product was printing in ink-backup mode. You do when printed on paper. No further troubleshooting is nothing wrong with the print cartridges. If there is ink remaining in the print cartridges, but you receive a low-ink warning message, consider...
...a higher setting if you are satisfied with the print quality, continue printing in ink-backup mode. For more information, see if advanced color settings such as HP Premium Photo Papers, is loaded in the input tray. If this did not solve the issue, try the next solution. You might ... 40 Cause: A print cartridge was missing and the product was printing in ink-backup mode. You do when printed on paper. No further troubleshooting is nothing wrong with the print cartridges. If there is ink remaining in the print cartridges, but you receive a low-ink warning message, consider...
User Guide
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...ink levels" on page 23 Cause: The paper type or print quality settings were set incorrectly. For more information, see : "Print using genuine HP print cartridges • Solution 4: Check the print catridges • Solution 5: Replace the print cartridge Solution 1: Check the print settings Solution: ... that you use HP Advanced Photo Paper. Use a higher quality setting to be cleaned or there was insufficient ink. self-test report shows a problem, clean the print cartridges. This will prevent the photo paper from curling. Solve a problem Print quality troubleshooting 61 If this did...
...ink levels" on page 23 Cause: The paper type or print quality settings were set incorrectly. For more information, see : "Print using genuine HP print cartridges • Solution 4: Check the print catridges • Solution 5: Replace the print cartridge Solution 1: Check the print settings Solution: ... that you use HP Advanced Photo Paper. Use a higher quality setting to be cleaned or there was insufficient ink. self-test report shows a problem, clean the print cartridges. This will prevent the photo paper from curling. Solve a problem Print quality troubleshooting 61 If this did...
User Guide
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...new print cartridge. • If the end of warranty date has not been reached, contact HP support. Solution 2: Use a higher print quality setting Solution: Check the quality setting. Solve a problem Print quality troubleshooting 63 You cannot initiate a print job from the control panel (such as printing a photo ...the product can only print jobs from the computer. Cause: The print cartridge was loaded in a cool, dry place. When you use HP Advanced Photo Paper. For more information, see if your borderless print has a blurry band or line on the bottom of a borderless print...
...new print cartridge. • If the end of warranty date has not been reached, contact HP support. Solution 2: Use a higher print quality setting Solution: Check the quality setting. Solve a problem Print quality troubleshooting 63 You cannot initiate a print job from the control panel (such as printing a photo ...the product can only print jobs from the computer. Cause: The print cartridge was loaded in a cool, dry place. When you use HP Advanced Photo Paper. For more information, see if your borderless print has a blurry band or line on the bottom of a borderless print...