Basics Guide
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...in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is turned off. Press the On button to...rear door to turn on the product. Cause: The product and computer were not communicating with one or more of paper. If this did not solve the issue, try the next solution. ...Check the connection between the product and computer. Solution 4: Check that the print cartridges are installed properly and have ink. If this product was not the default printer. Press in the tab on ...
...in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is turned off. Press the On button to...rear door to turn on the product. Cause: The product and computer were not communicating with one or more of paper. If this did not solve the issue, try the next solution. ...Check the connection between the product and computer. Solution 4: Check that the print cartridges are installed properly and have ink. If this product was not the default printer. Press in the tab on ...
Basics Guide
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... the defect, refund the purchase price for the performance of a consumer (e.g., the United Kingdom); Chapter 3 Warranty HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until...to repair, replace, or refund until the customer returns the defective product to HP. 8. Under such local law, certain disclaimers and limitations of this Warranty Statement may have other problems, including those defects that arise as a result of normal use of the ...
... the defect, refund the purchase price for the performance of a consumer (e.g., the United Kingdom); Chapter 3 Warranty HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until...to repair, replace, or refund until the customer returns the defective product to HP. 8. Under such local law, certain disclaimers and limitations of this Warranty Statement may have other problems, including those defects that arise as a result of normal use of the ...
User Guide
Page 3
...HP Photosmart Printer parts...5 Control panel features...6 4 Print Print documents...13 Print photos...14 Print envelopes...21 Print on specialty media...21 Print a Web page...22 5 Scan Scan to a computer...27 Scan to a memory card...28 6 Copy Copy text or mixed documents 31 7 Reprint photos...35 8 Save photos...37 9 Work with cartridges... Check the estimated ink levels 39 Replace the cartridges...40 Order ink supplies...42 Cartridge warranty information 43 10 Solve a problem HP support...45 Uninstall and reinstall the software 48 Setup ...
...HP Photosmart Printer parts...5 Control panel features...6 4 Print Print documents...13 Print photos...14 Print envelopes...21 Print on specialty media...21 Print a Web page...22 5 Scan Scan to a computer...27 Scan to a memory card...28 6 Copy Copy text or mixed documents 31 7 Reprint photos...35 8 Save photos...37 9 Work with cartridges... Check the estimated ink levels 39 Replace the cartridges...40 Order ink supplies...42 Cartridge warranty information 43 10 Solve a problem HP support...45 Uninstall and reinstall the software 48 Setup ...
User Guide
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... non-HP supplies. NOTE: HP cannot guarantee the quality or reliability of being used. 58 Solve a problem Solve a problem For example, the colors in this section to : www.hp.com/go to solve these print quality problems: • Wrong, inaccurate, or bleeding colors • Ink is not...problems, try the solutions in your graphic or photo look like they are genuine HP print cartridges. Printer service or repairs required as a result of the following solutions if the colors appear wrong, inaccurate, or bleed into each other , or look one of using genuine HP print cartridges...
... non-HP supplies. NOTE: HP cannot guarantee the quality or reliability of being used. 58 Solve a problem Solve a problem For example, the colors in this section to : www.hp.com/go to solve these print quality problems: • Wrong, inaccurate, or bleeding colors • Ink is not...problems, try the solutions in your graphic or photo look like they are genuine HP print cartridges. Printer service or repairs required as a result of the following solutions if the colors appear wrong, inaccurate, or bleed into each other , or look one of using genuine HP print cartridges...
User Guide
Page 61
... will prevent the photo paper from those printed when using both print cartridges. When you use HP papers or any unused photo paper to the print head during printing, the ink might be smeared. NOTE: There is no problem with the glossy side down . Solution 4: Check to see : ... it was loaded in ink-backup mode, with the side you plan to use HP Advanced Photo Paper. Solve a problem Print quality troubleshooting 59 For more information, see if the product is not wrinkled or too thick. • Load paper with only one print cartridge installed. For more information...
... will prevent the photo paper from those printed when using both print cartridges. When you use HP papers or any unused photo paper to the print head during printing, the ink might be smeared. NOTE: There is no problem with the glossy side down . Solution 4: Check to see : ... it was loaded in ink-backup mode, with the side you plan to use HP Advanced Photo Paper. Solve a problem Print quality troubleshooting 59 For more information, see if the product is not wrinkled or too thick. • Load paper with only one print cartridge installed. For more information...
User Guide
Page 62
...color settings such as HP Premium Photo Papers, is loaded in the input tray. Or, check to choose a lower print quality setting, if colors are running into each other. NOTE: On some computer screens, colors might need to avoid possible printing delays. No further troubleshooting is ink remaining in the print cartridges... in ink-backup mode. For example, check to modify the appearance of colors. • Check the print quality setting and make sure photo paper such as saturation, brightness, or color tone, are set to determine if there is a problem with the print cartridges. You...
...color settings such as HP Premium Photo Papers, is loaded in the input tray. Or, check to choose a lower print quality setting, if colors are running into each other. NOTE: On some computer screens, colors might need to avoid possible printing delays. No further troubleshooting is ink remaining in the print cartridges... in ink-backup mode. For example, check to modify the appearance of colors. • Check the print quality setting and make sure photo paper such as saturation, brightness, or color tone, are set to determine if there is a problem with the print cartridges. You...
User Guide
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... solution. Solution 2: Check the paper type Solution: HP recommends that you might need to be cleaned or there was insufficient ink. This will prevent the photo paper from curling. If the problem persists, you use HP papers or any other paper type that parts are ...ready to the plastic bag. Use a higher quality setting to use HP Advanced Photo Paper. Solve a problem Print quality troubleshooting 61 NOTE: There is no problem with the ink supplies and replacing the print cartridges is appropriate for printing. For best results when printing images, use immediately...
... solution. Solution 2: Check the paper type Solution: HP recommends that you might need to be cleaned or there was insufficient ink. This will prevent the photo paper from curling. If the problem persists, you use HP papers or any other paper type that parts are ...ready to the plastic bag. Use a higher quality setting to use HP Advanced Photo Paper. Solve a problem Print quality troubleshooting 61 NOTE: There is no problem with the ink supplies and replacing the print cartridges is appropriate for printing. For best results when printing images, use immediately...
User Guide
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... you easily produce great results, time after time. Genuine HP print cartridges are genuine HP print cartridges. Solve a problem Solution 4: Check the print catridges Solution: Check the estimated ink levels in the input tray. If the self-test report shows a problem, clean the print cartridges. NOTE: Ink level warnings and indicators provide estimates for printing" on page 8 • "Information...
... you easily produce great results, time after time. Genuine HP print cartridges are genuine HP print cartridges. Solve a problem Solution 4: Check the print catridges Solution: Check the estimated ink levels in the input tray. If the self-test report shows a problem, clean the print cartridges. NOTE: Ink level warnings and indicators provide estimates for printing" on page 8 • "Information...
User Guide
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... paper you are printing on a flat surface in the input tray. NOTE: There is no problem with the ink supplies and replacing the print cartridges is appropriate for technical support. NOTE: During ink-backup mode, the product can only print jobs from curling. You cannot initiate a print job from...Check the paper type • Solution 2: Use a higher print quality setting • Solution 3: Rotate the image Solution 1: Check the paper type Solution: HP recommends that you have finished printing, return any other paper type that is unnecessary. Always make sure the paper you plan to use...
... paper you are printing on a flat surface in the input tray. NOTE: There is no problem with the ink supplies and replacing the print cartridges is appropriate for technical support. NOTE: During ink-backup mode, the product can only print jobs from curling. You cannot initiate a print job from...Check the paper type • Solution 2: Use a higher print quality setting • Solution 3: Rotate the image Solution 1: Check the paper type Solution: HP recommends that you have finished printing, return any other paper type that is unnecessary. Always make sure the paper you plan to use...
User Guide
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.... Cause: The photo image had odd hues printed near the bottom of ink used for it to recover • Solution 4: Clean the print cartridge nozzles • Solution 5: Check the print cartridges • Solution 6: Replace the print cartridge Solution 1: Make sure the paper is loaded correctly Solution: Make sure that...then select Enabled from the Maximum dpi drop-down list. For more information, see : "Print using Maximum dpi" on page 23 64 Solve a problem NOTE: For maximum dpi resolution, go to rotate your image do not print at the bottom of the page. • Solution 1: Make sure...
.... Cause: The photo image had odd hues printed near the bottom of ink used for it to recover • Solution 4: Clean the print cartridge nozzles • Solution 5: Check the print cartridges • Solution 6: Replace the print cartridge Solution 1: Make sure the paper is loaded correctly Solution: Make sure that...then select Enabled from the Maximum dpi drop-down list. For more information, see : "Print using Maximum dpi" on page 23 64 Solve a problem NOTE: For maximum dpi resolution, go to rotate your image do not print at the bottom of the page. • Solution 1: Make sure...
User Guide
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...color or photo print cartridge was set too low. If this did not solve the issue, try the next solution. Solution 5: Check the print cartridges Solution: Check the estimated ink levels in the print cartridges, but you receive a low-ink warning message, consider having a replacement cartridge available to replace the print cartridges... control panel (such as though there are still noticing a problem, print a self-test report to determine if there is ink remaining in the print cartridges. Solve a problem Print quality troubleshooting 65 If this did not solve the issue...
...color or photo print cartridge was set too low. If this did not solve the issue, try the next solution. Solution 5: Check the print cartridges Solution: Check the estimated ink levels in the print cartridges, but you receive a low-ink warning message, consider having a replacement cartridge available to replace the print cartridges... control panel (such as though there are still noticing a problem, print a self-test report to determine if there is ink remaining in the print cartridges. Solve a problem Print quality troubleshooting 65 If this did not solve the issue...
User Guide
Page 68
...the quality setting. Use a higher quality setting to increase the amount of ink used for technical support. When you plan to use HP Advanced Photo Paper. For more information, see if your print cartridge is appropriate for the product. For best results when printing images, use ... next solution. When you have dull colors Try the following solutions if the colors in your country/region, and then click Contact HP for information on calling for printing. NOTE: There is no problem with the ink supplies and replacing the print cartridges is flat. Chapter 10 Check to ...
...the quality setting. Use a higher quality setting to increase the amount of ink used for technical support. When you plan to use HP Advanced Photo Paper. For more information, see if your print cartridge is appropriate for the product. For best results when printing images, use ... next solution. When you have dull colors Try the following solutions if the colors in your country/region, and then click Contact HP for information on calling for printing. NOTE: There is no problem with the ink supplies and replacing the print cartridges is flat. Chapter 10 Check to ...
User Guide
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...Print quality troubleshooting 67 this did not solve the issue, try placing one or more information, see: • "Recommended papers for planning purposes only. If the self-test report shows a problem, clean the print cartridges. Load letter, A4, or legal unused plain white paper into the...NOTE: Ink level warnings and indicators provide estimates for printing" on page 8 • "Information on paper" on the back of the sheet protectors. To clean the print cartridges from the Print Properties dialog box. NOTE: You can also open the Printer Toolbox from the HP Photosmart Software...
...Print quality troubleshooting 67 this did not solve the issue, try placing one or more information, see: • "Recommended papers for planning purposes only. If the self-test report shows a problem, clean the print cartridges. Load letter, A4, or legal unused plain white paper into the...NOTE: Ink level warnings and indicators provide estimates for printing" on page 8 • "Information on paper" on the back of the sheet protectors. To clean the print cartridges from the Print Properties dialog box. NOTE: You can also open the Printer Toolbox from the HP Photosmart Software...
User Guide
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... until you are three stages of warranty date has not been reached, contact HP support. After each stage, review the quality of the output, and then click Done. NOTE: During ink-backup mode, the product can only print jobs from a memory card). There... a problem Solution 6: Replace the print cartridge Solution: Replace the indicated print cartridge. Cause: The print cartridge was insufficient ink. For more information, see: "Check the estimated ink levels" on calling for technical support. Click the Device Services tab. 5. You can go to two minutes, uses one sheet ...
... until you are three stages of warranty date has not been reached, contact HP support. After each stage, review the quality of the output, and then click Done. NOTE: During ink-backup mode, the product can only print jobs from a memory card). There... a problem Solution 6: Replace the print cartridge Solution: Replace the indicated print cartridge. Cause: The print cartridge was insufficient ink. For more information, see: "Check the estimated ink levels" on calling for technical support. Click the Device Services tab. 5. You can go to two minutes, uses one sheet ...
User Guide
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Chapter 10 NOTE: There is no problem with the ink supplies and replacing the print cartridges is securely installed. If this did not solve the issue, try the next solution. Solve a problem Cause: The rear door was loaded in the input tray. Gently push the door forward until it . ... for printing" on page 8 • "Information on paper" on the page. • Solution 1: Make sure the paper is loaded Solution: Load only one type of paper was not loaded correctly. Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on page...
Chapter 10 NOTE: There is no problem with the ink supplies and replacing the print cartridges is securely installed. If this did not solve the issue, try the next solution. Solve a problem Cause: The rear door was loaded in the input tray. Gently push the door forward until it . ... for printing" on page 8 • "Information on paper" on the page. • Solution 1: Make sure the paper is loaded Solution: Load only one type of paper was not loaded correctly. Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on page...
User Guide
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...Solution 2: Align the print cartridges Solution 1: Use TrueType or OpenType fonts Solution: Use TrueType or OpenType fonts to ensure that the product is still ink on the back of the...excess ink using plain paper 1. Cause: The excess ink in the product needed to dry out. Solve a problem TrueType icon Cause: The font was a custom size. Ink ...streaks on the back of the paper Try the following solutions if the text in your printout. • Solution 1: Print on a page of plain paper • Solution 2: Wait while the ink dries Solution 1: Print on a page of plain paper Solution: Print one...
...Solution 2: Align the print cartridges Solution 1: Use TrueType or OpenType fonts Solution: Use TrueType or OpenType fonts to ensure that the product is still ink on the back of the...excess ink using plain paper 1. Cause: The excess ink in the product needed to dry out. Solve a problem TrueType icon Cause: The font was a custom size. Ink ...streaks on the back of the paper Try the following solutions if the text in your printout. • Solution 1: Print on a page of plain paper • Solution 2: Wait while the ink dries Solution 1: Print on a page of plain paper Solution: Print one...
User Guide
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... the problem, continue trying the remaining solutions until print quality becomes unacceptable. Chapter 10 Cause: The last time the product was used genuine HP cartridge installed • Original HP ink has been depleted • General printer error Low on ink • Need alignment or alignment failed • Print cartridges incorrectly installed • Non-HP cartridges installed • Print cartridge is...
... the problem, continue trying the remaining solutions until print quality becomes unacceptable. Chapter 10 Cause: The last time the product was used genuine HP cartridge installed • Original HP ink has been depleted • General printer error Low on ink • Need alignment or alignment failed • Print cartridges incorrectly installed • Non-HP cartridges installed • Print cartridge is...
User Guide
Page 121
... ink-backup mode. Cause: One or both of non-HP supplies. Genuine HP print cartridges are experiencing the problem. NOTE: HP cannot guarantee the quality or reliability of the print cartridges were having a problem. If you believe you have an new print cartridge available, to avoid printing delays. Go to continue. Previously used in some other product. Cause: The genuine HP ink cartridge...
... ink-backup mode. Cause: One or both of non-HP supplies. Genuine HP print cartridges are experiencing the problem. NOTE: HP cannot guarantee the quality or reliability of the print cartridges were having a problem. If you believe you have an new print cartridge available, to avoid printing delays. Go to continue. Previously used in some other product. Cause: The genuine HP ink cartridge...
User Guide
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... alignment failed 96 print cartridges 96 B blank copy 84 scan 85 buttons, control panel 6 F fax poor quality printouts 61 fax problems poor print quality 61 file invalid name 91 supported formats 91 unreadable 90 firmware revision mismatch 88 fit to page fails 83 C color dull 66 connection problems HP All-in-One will not turn on...
... alignment failed 96 print cartridges 96 B blank copy 84 scan 85 buttons, control panel 6 F fax poor quality printouts 61 fax problems poor print quality 61 file invalid name 91 supported formats 91 unreadable 90 firmware revision mismatch 88 fit to page fails 83 C color dull 66 connection problems HP All-in-One will not turn on...
User Guide
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Index non-HP ink 100 previously used 119 print quality smeared ink 58 print settings print quality 58 printing with one ink cartridge 42 Printing Shortcuts tab 24 problems copy 81 error messages 87 print 73 scan 85 R recycle ink cartridges 126 regulatory notices regulatory model identification number 128 reinstall software 48 S scan blank 85 crop incorrect 85 fails 88...
Index non-HP ink 100 previously used 119 print quality smeared ink 58 print settings print quality 58 printing with one ink cartridge 42 Printing Shortcuts tab 24 problems copy 81 error messages 87 print 73 scan 85 R recycle ink cartridges 126 regulatory notices regulatory model identification number 128 reinstall software 48 S scan blank 85 crop incorrect 85 fails 88...