Setup Guide
Page 8
...Desconecte o dispositivo e conecte-o novamente. EN Troubleshooting FR Résolution des problèmes PT Solução de problemas AR www.hp.com/support EN Problem: (Windows) The Microsoft Add Hardware screen appears. Desconecte o cabo USB e insira o CD azul do dispositivo não foi conclu...237;da é exibida. PT Problema: (Somente Windows) A tela A configuração do HP All-in-One. Printed in -One USB EN Problem: (Windows only) The Device Setup Has Failed To Complete screen appears. Action: Unplug the device and plug it in...
...Desconecte o dispositivo e conecte-o novamente. EN Troubleshooting FR Résolution des problèmes PT Solução de problemas AR www.hp.com/support EN Problem: (Windows) The Microsoft Add Hardware screen appears. Desconecte o cabo USB e insira o CD azul do dispositivo não foi conclu...237;da é exibida. PT Problema: (Somente Windows) A tela A configuração do HP All-in-One. Printed in -One USB EN Problem: (Windows only) The Device Setup Has Failed To Complete screen appears. Action: Unplug the device and plug it in...
Basics Guide
Page 6
... in the last section of the Start Here guide, or see the Electronic Help. icon. HP Web site If you have problems during setup, see Troubleshooting in this guide, including features that are only available using the HP Photosmart. Load originals and load paper You can get help on loading an original, refer to...
... in the last section of the Start Here guide, or see the Electronic Help. icon. HP Web site If you have problems during setup, see Troubleshooting in this guide, including features that are only available using the HP Photosmart. Load originals and load paper You can get help on loading an original, refer to...
Basics Guide
Page 17
... from your computer's CD-ROM drive. 6. Hardware setup troubleshooting Use this section to turn on . Plug in -One Installer. 7. Press the On button once. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Plug the ... the power cord that you press the On button too quickly. Disconnect the HP Photosmart from a Mac and then reinstall 1. If not, then there might take a few minutes for the product to solve any problems you might not respond if you know works, and see if the appliance...
... from your computer's CD-ROM drive. 6. Hardware setup troubleshooting Use this section to turn on . Plug in -One Installer. 7. Press the On button once. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Plug the ... the power cord that you press the On button too quickly. Disconnect the HP Photosmart from a Mac and then reinstall 1. If not, then there might take a few minutes for the product to solve any problems you might not respond if you know works, and see if the appliance...
Basics Guide
Page 18
... use is highlighted, press the button next to OK. 8. I connected the USB cable, but I am having a problem, contact HP support for service Solution: If you have installed the software, plug one end of the USB cable into the back of your computer and the other into the back of your... country/region, and then click Contact HP for confirmation. Solution 5: Contact HP support for service. The Basic Settings menu appears. 3. Chapter 2...
... use is highlighted, press the button next to OK. 8. I connected the USB cable, but I am having a problem, contact HP support for service Solution: If you have installed the software, plug one end of the USB cable into the back of your computer and the other into the back of your... country/region, and then click Contact HP for confirmation. Solution 5: Contact HP support for service. The Basic Settings menu appears. 3. Chapter 2...
Basics Guide
Page 19
... your product as the default printer Solution: Use the system tools on the product. Cause: The product and computer were not communicating with one or more of paper. You might have been out of the print cartridges. To clear a paper jam from the product. Troubleshooting and ...are listed in the paper tray. Cause: The product might have been turned on the product. Cause: There might not have been a problem with each other. Solution 3: Check the connection between the product and computer Solution: Check the connection between the product and computer. Remove the...
... your product as the default printer Solution: Use the system tools on the product. Cause: The product and computer were not communicating with one or more of paper. You might have been out of the print cartridges. To clear a paper jam from the product. Troubleshooting and ...are listed in the paper tray. Cause: The product might have been turned on the product. Cause: There might not have been a problem with each other. Solution 3: Check the connection between the product and computer Solution: Check the connection between the product and computer. Remove the...
Basics Guide
Page 20
...button next to OK to all the pieces of paper from the rollers, check the rollers and wheels for common problems • Proactive device updates, support alerts, and HP newsgrams that are likely to qualified online support specialists • Software and driver updates for the product • Valuable... product and troubleshooting information for torn pieces of paper that came with one of the rollers. For more paper jams are available when you might be remaining inside back cover of this guide. HP online support is the fastest source for up-to-date device information ...
...button next to OK to all the pieces of paper from the rollers, check the rollers and wheels for common problems • Proactive device updates, support alerts, and HP newsgrams that are likely to qualified online support specialists • Software and driver updates for the product • Valuable... product and troubleshooting information for torn pieces of paper that came with one of the rollers. For more paper jams are available when you might be remaining inside back cover of this guide. HP online support is the fastest source for up-to-date device information ...
Basics Guide
Page 22
... a manufacturer to execute programming instructions. B. This Warranty Statement gives the customer specific legal rights. b. Otherwise restrict the ability of purchase by HP; Improper maintenance or modification; c. HP shall have other problems, including those defects that of the product being notified of : a. Any replacement product may be either the warranty to the customer or...
... a manufacturer to execute programming instructions. B. This Warranty Statement gives the customer specific legal rights. b. Otherwise restrict the ability of purchase by HP; Improper maintenance or modification; c. HP shall have other problems, including those defects that of the product being notified of : a. Any replacement product may be either the warranty to the customer or...
User Guide
Page 3
... series Help 3 2 Get to know the HP Photosmart Printer parts...5 Control panel features...6 4 Print Print documents...13 Print photos...14 Print envelopes...21 Print on specialty media...21 Print a Web page...22 5 Scan ... photos...37 9 Work with cartridges Check the estimated ink levels 39 Replace the cartridges...40 Order ink supplies...42 Cartridge warranty information 43 10 Solve a problem HP support...45 Uninstall and reinstall the software 48 Setup troubleshooting...49 Print quality troubleshooting...58 Print troubleshooting...73 Memory card troubleshooting 77 Copy troubleshooting...81...
... series Help 3 2 Get to know the HP Photosmart Printer parts...5 Control panel features...6 4 Print Print documents...13 Print photos...14 Print envelopes...21 Print on specialty media...21 Print a Web page...22 5 Scan ... photos...37 9 Work with cartridges Check the estimated ink levels 39 Replace the cartridges...40 Order ink supplies...42 Cartridge warranty information 43 10 Solve a problem HP support...45 Uninstall and reinstall the software 48 Setup troubleshooting...49 Print quality troubleshooting...58 Print troubleshooting...73 Memory card troubleshooting 77 Copy troubleshooting...81...
User Guide
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...support period Solve a problem Solve a problem 45 HP online support is the fastest source for common problems • Proactive product updates, support alerts, and HP newsgrams that came with the product. 2. 10 Solve a problem This section contains the following topics: • HP support • ... and expert assistance and includes the following features: • Fast access to all HP customers. Call HP support. Check the documentation that are available when you have a problem, follow these steps: 1. Support options and availability vary by product, country/region...
...support period Solve a problem Solve a problem 45 HP online support is the fastest source for common problems • Proactive product updates, support alerts, and HP newsgrams that came with the product. 2. 10 Solve a problem This section contains the following topics: • HP support • ... and expert assistance and includes the following features: • Fast access to all HP customers. Call HP support. Check the documentation that are available when you have a problem, follow these steps: 1. Support options and availability vary by product, country/region...
User Guide
Page 48
Solve a problem 46 Solve a problem Standard phone company charges apply. Support phone numbers The support phone numbers and associated costs...◦ Can you re-create it? ◦ Did you add any new hardware or software to www.hp.com/support. Chapter 10 Phone support period One year of publication and are applicable only for mobile phones. Different rates may apply for calls made on ... situation began? ◦ Did anything else occur prior to provide the following information: • Product name (HP Photosmart C4600 series) • Serial number (located on page 46.
Solve a problem 46 Solve a problem Standard phone company charges apply. Support phone numbers The support phone numbers and associated costs...◦ Can you re-create it? ◦ Did you add any new hardware or software to www.hp.com/support. Chapter 10 Phone support period One year of publication and are applicable only for mobile phones. Different rates may apply for calls made on ... situation began? ◦ Did anything else occur prior to provide the following information: • Product name (HP Photosmart C4600 series) • Serial number (located on page 46.
User Guide
Page 49
... 1HZ=HDODQG 1LJHULD 1RUJH ZZZ 3DQDP£ ZZZ 3DUDJXD\ ZZZ 3HU¼ ZZZ 3KLOLSSLQHV 3ROVND 3RUWXJDO ZZZ 3XHUWR5LFR Solve a problem 5HS¼EOLFD'RPLQLFDQD 5HXQLRQ 5RP¤QLD 6LQJDSRUH 6ORYHQVNR 6RXWK$IULFD56$ 6XRPL ZZZ 6YHULJH ZZZ 6ZLW]HUODQG ZZZ... 7ULQLGDGHP s7uRpEpDorJtR 47 ZZZ 7¾UNL\HòVWDQEXO$QNDUD ò]PLU %XUVD For the most current HP list of telephone support numbers and call costs information, see www...
... 1HZ=HDODQG 1LJHULD 1RUJH ZZZ 3DQDP£ ZZZ 3DUDJXD\ ZZZ 3HU¼ ZZZ 3KLOLSSLQHV 3ROVND 3RUWXJDO ZZZ 3XHUWR5LFR Solve a problem 5HS¼EOLFD'RPLQLFDQD 5HXQLRQ 5RP¤QLD 6LQJDSRUH 6ORYHQVNR 6RXWK$IULFD56$ 6XRPL ZZZ 6YHULJH ZZZ 6ZLW]HUODQG ZZZ... 7ULQLGDGHP s7uRpEpDorJtR 47 ZZZ 7¾UNL\HòVWDQEXO$QNDUD ò]PLU %XUVD For the most current HP list of telephone support numbers and call costs information, see www...
User Guide
Page 50
To uninstall and reinstall the software 1. Follow the onscreen instructions. 4. Solve a problem 48 Solve a problem Select HP Photosmart All-in the Setup Guide that came with the product. Restart your computer's CD-ROM drive and then start the Setup program. Insert...is available from HP at an additional cost. Help may also be available at additional costs. Go to your computer. In Windows Vista and Windows XP, use the MSCONFIG utility to uninstall and then reinstall the software. Follow the onscreen instructions and the instructions provided in -One Driver Software, ...
To uninstall and reinstall the software 1. Follow the onscreen instructions. 4. Solve a problem 48 Solve a problem Select HP Photosmart All-in the Setup Guide that came with the product. Restart your computer's CD-ROM drive and then start the Setup program. Insert...is available from HP at an additional cost. Help may also be available at additional costs. Go to your computer. In Windows Vista and Windows XP, use the MSCONFIG utility to uninstall and then reinstall the software. Follow the onscreen instructions and the instructions provided in -One Driver Software, ...
User Guide
Page 51
... Scan Document), the software has been properly installed. Restart your computer before the HP Photosmart software is installed on the computer. CAUTION: Do not connect the USB cable ...with my computer • After setting up the product, it . 5. Turn off the product, wait one minute, then restart it does not print • When I insert the CD-ROM into my computer... System Checks screen appears • I am having problems using a USB cable before the software installation screen prompts you to your computer. 4. Solve a problem To verify that an Unknown Error has occurred Setup ...
... Scan Document), the software has been properly installed. Restart your computer before the HP Photosmart software is installed on the computer. CAUTION: Do not connect the USB cable ...with my computer • After setting up the product, it . 5. Turn off the product, wait one minute, then restart it does not print • When I insert the CD-ROM into my computer... System Checks screen appears • I am having problems using a USB cable before the software installation screen prompts you to your computer. 4. Solve a problem To verify that an Unknown Error has occurred Setup ...
User Guide
Page 52
... 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to both the product and the power adapter. If not, then there might be a problem with the product Solution: • Make sure the power cord is firmly connected to replace the power supply... • Solution 5: Contact HP support for service Solution 1: Make sure you use the power cord that ...
... 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to both the product and the power adapter. If not, then there might be a problem with the product Solution: • Make sure the power cord is firmly connected to replace the power supply... • Solution 5: Contact HP support for service Solution 1: Make sure you use the power cord that ...
User Guide
Page 53
... the issue, try the next solution. It might take a few minutes for information on . Contact HP support for use with this product. Go to : www.hp.com/support. Solve a problem Setup troubleshooting 51 Press the On button once. Cause: The power supply was not intended for service.... Plug the power cord back in the previous solutions and are still having a problem, contact HP support for technical support. Solution 3: Press the On button more slowly Solution: The product might need assistance to enable the product or ...
... the issue, try the next solution. It might take a few minutes for information on . Contact HP support for use with this product. Go to : www.hp.com/support. Solve a problem Setup troubleshooting 51 Press the On button once. Cause: The power supply was not intended for service.... Plug the power cord back in the previous solutions and are still having a problem, contact HP support for technical support. Solution 3: Press the On button more slowly Solution: The product might need assistance to enable the product or ...
User Guide
Page 54
... sure you have paper loaded in the USB cable until prompted by the onscreen instructions. Chapter 10 I connected the USB cable, but I am having problems using the product with my computer Solution: You must first install the software that came with the product. During installation, do not plug in the... does not have installed the software, connecting your computer and the other into the back of your computer. Simply plug one end of the USB cable into a power outlet. Solve a problem For more information on the product. If it on the back of the product. Make sure the power cord is...
... sure you have paper loaded in the USB cable until prompted by the onscreen instructions. Chapter 10 I connected the USB cable, but I am having problems using the product with my computer Solution: You must first install the software that came with the product. During installation, do not plug in the... does not have installed the software, connecting your computer and the other into the back of your computer. Simply plug one end of the USB cable into a power outlet. Solve a problem For more information on the product. If it on the back of the product. Make sure the power cord is...
User Guide
Page 55
... information, see "Uninstall and reinstall the software" on your computer is USB ready and that the print queue is not paused. If you experience problems, the USB cable might need to disconnect older products from the product to your computer. Also verify that the cable does not exceed 3 meters (9.8...the USB cable to another product to see the Setup Guide that came with the product again. After the cable is turned on again. Solve a problem • If you are connecting the product through a USB hub, make sure the hub is connected properly, turn off the product, and then ...
... information, see "Uninstall and reinstall the software" on your computer is USB ready and that the print queue is not paused. If you experience problems, the USB cable might need to disconnect older products from the product to your computer. Also verify that the cable does not exceed 3 meters (9.8...the USB cable to another product to see the Setup Guide that came with the product again. After the cable is turned on again. Solve a problem • If you are connecting the product through a USB hub, make sure the hub is connected properly, turn off the product, and then ...
User Guide
Page 56
... the Windows taskbar, click Start. 2. If your operating system, do one of the following: • In Windows Vista: In Start Search, type...off the product. b. The Minimum System Checks screen appears Solution: Click Details to see what the specific problem is turned on the product. 2. I insert the CD-ROM into my computer's CD-ROM drive, ...the software. Cause: Your system did not meet the minimum requirements to turn on . b. Solve a problem 54 Solve a problem Disconnect and reset the product. Double-click Add/Remove Programs (or click Uninstall a program). To disconnect ...
... the Windows taskbar, click Start. 2. If your operating system, do one of the following: • In Windows Vista: In Start Search, type...off the product. b. The Minimum System Checks screen appears Solution: Click Details to see what the specific problem is turned on the product. 2. I insert the CD-ROM into my computer's CD-ROM drive, ...the software. Cause: Your system did not meet the minimum requirements to turn on . b. Solve a problem 54 Solve a problem Disconnect and reset the product. Double-click Add/Remove Programs (or click Uninstall a program). To disconnect ...
User Guide
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CAUTION: If the computer is manufactured by HP or Compaq, do one of the computer utilities, such as the anti-virus software, but are related to function. e. Occasionally, TSR's prevent the HP software from starting up. When the Run dialog box ...HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to remove it does not install properly. f. Solve a problem...
CAUTION: If the computer is manufactured by HP or Compaq, do one of the computer utilities, such as the anti-virus software, but are related to function. e. Occasionally, TSR's prevent the HP software from starting up. When the Run dialog box ...HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to remove it does not install properly. f. Solve a problem...
User Guide
Page 58
... the installation does not run the Disk Cleanup utility a. j. On the Windows taskbar, click Start, click Programs or All Programs, and then click Accessories. Solve a problem 56 Solve a problem Chapter 10 h. The message will start automatically. To install the software a.
... the installation does not run the Disk Cleanup utility a. j. On the Windows taskbar, click Start, click Programs or All Programs, and then click Accessories. Solve a problem 56 Solve a problem Chapter 10 h. The message will start automatically. To install the software a.