HP LaserJet Pro 300 and 400 Color M351 and M451 - Software Technical Reference
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Paper Types page Use the Paper Types page to change settings on the product such as Jam Recovery and Auto Continue. System Setup page 80 Chapter 2 Windows software description and installation ENWW Paper Types page System Setup page Use the System Setup page to set the default paper type settings for the product. Figure 2-28 HP Device Toolbox, System tab - Figure 2-29 HP Device Toolbox, System tab -
Paper Types page Use the Paper Types page to change settings on the product such as Jam Recovery and Auto Continue. System Setup page 80 Chapter 2 Windows software description and installation ENWW Paper Types page System Setup page Use the System Setup page to set the default paper type settings for the product. Figure 2-28 HP Device Toolbox, System tab - Figure 2-29 HP Device Toolbox, System tab -
HP LaserJet Pro 300 and 400 Color M351 and M451 - User Guide
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...product does not pick up paper 153 The product picks up multiple sheets of paper 153 Prevent paper jams ...153 Clear jams ...155 Jam locations ...155 Clear jams in Tray 1 ...156 Clear jams in Tray 2 ...157 Clear jams in the fuser area 158 Clear jams in the output bin 160 Clear jams in the duplexer (duplexing ...Adjust color settings in the printer driver 164 Change the color theme for a print job 164 Change the color options 165 Use paper that meets HP specifications 165 Print a cleaning page ...166 Calibrate the product to align the colors 166 Check the print cartridges 167 Print the ...
...product does not pick up paper 153 The product picks up multiple sheets of paper 153 Prevent paper jams ...153 Clear jams ...155 Jam locations ...155 Clear jams in Tray 1 ...156 Clear jams in Tray 2 ...157 Clear jams in the fuser area 158 Clear jams in the output bin 160 Clear jams in the duplexer (duplexing ...Adjust color settings in the printer driver 164 Change the color theme for a print job 164 Change the color options 165 Use paper that meets HP specifications 165 Print a cleaning page ...166 Calibrate the product to align the colors 166 Check the print cartridges 167 Print the ...
HP LaserJet Pro 300 and 400 Color M351 and M451 - User Guide
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... backing between them from the product. This might be the result of paper and other print media. Paper or print media that does not meet Hewlett-Packard's specifications might cause poor print quality, increased jams, and premature wear on a flat surface after removing them . ●... only transparencies that are approved for inkjet printers. Set the paper type and size in very precise dots. CAUTION: HP LaserJet products use in color laser printers. ● Place transparencies on the product. CAUTION: Using paper or print media that does not meet all the way to...
... backing between them from the product. This might be the result of paper and other print media. Paper or print media that does not meet Hewlett-Packard's specifications might cause poor print quality, increased jams, and premature wear on a flat surface after removing them . ●... only transparencies that are approved for inkjet printers. Set the paper type and size in very precise dots. CAUTION: HP LaserJet products use in color laser printers. ● Place transparencies on the product. CAUTION: Using paper or print media that does not meet all the way to...
HP LaserJet Pro 300 and 400 Color M351 and M451 - User Guide
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11 Solve problems ● Self help ● Solve general problems checklist ● Restore factory settings ● Interpret control panel messages ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● The product does not print or it prints slowly ● Solve product connectivity problems ● Solve wireless network problems ● Solve product software problems with Windows ● Solve product software problems with Mac ENWW 135
11 Solve problems ● Self help ● Solve general problems checklist ● Restore factory settings ● Interpret control panel messages ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● The product does not print or it prints slowly ● Solve product connectivity problems ● Solve wireless network problems ● Solve product software problems with Windows ● Solve product software problems with Mac ENWW 135
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c. If the page jams in the past. If this solution does not work (the document does not print), complete these steps: a. Direct the product ...9. If this solution works, then the problem is unacceptable, complete the following steps: ● Verify that the print settings are correct for the paper that you are using . If the print quality is with the program you are using ● The USB or network connection ● The ...software installed. Check the cable connection. d. b. Print a small document from another computer that has worked in the product, clear the jam.
c. If the page jams in the past. If this solution does not work (the document does not print), complete these steps: a. Direct the product ...9. If this solution works, then the problem is unacceptable, complete the following steps: ● Verify that the print settings are correct for the paper that you are using . If the print quality is with the program you are using ● The USB or network connection ● The ...software installed. Check the cable connection. d. b. Print a small document from another computer that has worked in the product, clear the jam.
HP LaserJet Pro 300 and 400 Color M351 and M451 - User Guide
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...correct printer driver. If it does not, try reprinting the job. Recommended action Clear the jam from the location indicated. If the message persists, contact HP support. From front to print. Jam in the product. Recommended action Be sure that tray is in the correct slot. If the... message persists, contact HP support. Load tray # Description A tray is configured for the paper type and size that the print ...
...correct printer driver. If it does not, try reprinting the job. Recommended action Clear the jam from the location indicated. If the message persists, contact HP support. From front to print. Jam in the product. Recommended action Be sure that tray is in the correct slot. If the... message persists, contact HP support. Load tray # Description A tray is configured for the paper type and size that the print ...
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... paper that meets HP specifications for the size of paper. Load paper, and continue. Use paper that is not wrinkled, folded, or damaged. Use paper that has not previously been printed or copied on. 4. Paper feeds incorrectly or becomes jammed ● The product does not pick up paper ● The product picks up multiple sheets of paper ● Prevent paper jams The...
... paper that meets HP specifications for the size of paper. Load paper, and continue. Use paper that is not wrinkled, folded, or damaged. Use paper that has not previously been printed or copied on. 4. Paper feeds incorrectly or becomes jammed ● The product does not pick up paper ● The product picks up multiple sheets of paper ● Prevent paper jams The...
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Close the rear door. Do not use sharp objects to remove fragments. 3. ENWW Clear jams 159 If necessary, push the guide (callout 1) and remove any visible paper (callout 2) from the bottom of the delivery area. NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. 2.
Close the rear door. Do not use sharp objects to remove fragments. 3. ENWW Clear jams 159 If necessary, push the guide (callout 1) and remove any visible paper (callout 2) from the bottom of the delivery area. NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. 2.
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Clear jams in the output bin area. 2. Look for the fuser to clear the message. CAUTION: The fuser, located in the duplexer (duplexing models only) 1. Open and then close the rear door to cool before resuming printing. 3. Wait for jammed paper in the output bin 1. NOTE: If the sheet tears, make sure that all fragments are removed before continuing. 160 Chapter 11 Solve problems ENWW Remove any visible media. Open the rear door. Clear jams in the back of the product, is hot.
Clear jams in the output bin area. 2. Look for the fuser to clear the message. CAUTION: The fuser, located in the duplexer (duplexing models only) 1. Open and then close the rear door to cool before resuming printing. 3. Wait for jammed paper in the output bin 1. NOTE: If the sheet tears, make sure that all fragments are removed before continuing. 160 Chapter 11 Solve problems ENWW Remove any visible media. Open the rear door. Clear jams in the back of the product, is hot.
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ENWW Clear jams 161 If you can not see the trailing edge of the duplexing unit. 5. If you can see any jammed paper, lift the duplexing unit using the tab on the side of the paper, remove the paper from the product. If necessary, remove any visible paper (callout 2) from bottom side of the delivery area. 3. If necessary, pull the guide (callout 1) and remove any visible paper from the bottom of the duplexing unit. 4. 2.
ENWW Clear jams 161 If you can not see the trailing edge of the duplexing unit. 5. If you can see any jammed paper, lift the duplexing unit using the tab on the side of the paper, remove the paper from the product. If necessary, remove any visible paper (callout 2) from bottom side of the delivery area. 3. If necessary, pull the guide (callout 1) and remove any visible paper from the bottom of the duplexing unit. 4. 2.
HP LaserJet Pro 300 and 400 Color M351 and M451 - User Guide
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...solving problems 173 USB 43 contrast display, control panel 13 control panel display contrast 13 HP Web Services menu 10 language 12 locating 5 menu map, printing 10, 122 message types...38 anticounterfeit supplies 68 archive setting 17 automatic crossover, setting 18 B batteries included 203 bin, output jams, clearing 160 legal extension 5 locating 5 booklets creating (Windows) 111 C calibrating color 12 Canadian...warranty 188 cautions iii change print cartridge 69 checklists, printing 11 cleaning 133 paper path 166 color adjusting 116 calibrating 12 Edge Control 118 halftone options 118 matching...
...solving problems 173 USB 43 contrast display, control panel 13 control panel display contrast 13 HP Web Services menu 10 language 12 locating 5 menu map, printing 10, 122 message types...38 anticounterfeit supplies 68 archive setting 17 automatic crossover, setting 18 B batteries included 203 bin, output jams, clearing 160 legal extension 5 locating 5 booklets creating (Windows) 111 C calibrating color 12 Canadian...warranty 188 cautions iii change print cartridge 69 checklists, printing 11 cleaning 133 paper path 166 color adjusting 116 calibrating 12 Edge Control 118 halftone options 118 matching...
HP LaserJet Pro 300 and 400 Color M351 and M451 - User Guide
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... J jams causes of 153 locations 155 output bin, clearing 160 paper path, clearing 158 tracking number of 10, 122 Japanese VCCI statement 210 Jetadmin, HP Web 124 K Korean EMC statement 211 H help printing options (Windows) 88 HP Customer Care 194 HP Easy Color disabling 119 using 119 HP Embedded ...(Windows) 102 license, software 190 link speed settings 50 Linux 26 Linux software 26 loading paper input tray 59 M Mac changing paper types and sizes 34 driver settings 31, 34 HP Utility 32 problems, troubleshooting 180 removing software 31 supported operating systems 28 Macintosh resize documents 34...
... J jams causes of 153 locations 155 output bin, clearing 160 paper path, clearing 158 tracking number of 10, 122 Japanese VCCI statement 210 Jetadmin, HP Web 124 K Korean EMC statement 211 H help printing options (Windows) 88 HP Customer Care 194 HP Easy Color disabling 119 using 119 HP Embedded ...(Windows) 102 license, software 190 link speed settings 50 Linux 26 Linux software 26 loading paper input tray 59 M Mac changing paper types and sizes 34 driver settings 31, 34 HP Utility 32 problems, troubleshooting 180 removing software 31 supported operating systems 28 Macintosh resize documents 34...
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...HP Web Services 10 map, printing 10, 122 Network config. 18 Reports 10 Service 17 System Setup 12 mercury-free product 203 messages, control panel 140 multiple pages per sheet 36 printing on preprinted letterhead or forms (Windows) 102 selecting 165 supported sizes 54 paper jams. See jams paper path jams, clearing 158 paper... pickup problems solving 153 paper size changing 53 paper sizes selecting 92 selecting custom 92 paper type changing 163 paper types changing 53 selecting 93 paper, ordering 184 paper, special printing...
...HP Web Services 10 map, printing 10, 122 Network config. 18 Reports 10 Service 17 System Setup 12 mercury-free product 203 messages, control panel 140 multiple pages per sheet 36 printing on preprinted letterhead or forms (Windows) 102 selecting 165 supported sizes 54 paper jams. See jams paper path jams, clearing 158 paper... pickup problems solving 153 paper size changing 53 paper sizes selecting 92 selecting custom 92 paper type changing 163 paper types changing 53 selecting 93 paper, ordering 184 paper, special printing...
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...104 trapping 118 Tray 1 double-sided printing 36 jams, clearing 156 settings 12 tray 1 locating 5 Tray 2 capacity 5 jams, clearing 157 locating 5 settings 12 Tray 3 capacity 5 locating 5 part number 184 trays default paper size 62 double-sided printing 36 included 2 jams, clearing 157 locating 5 selecting (Windows) 93...iii warranty license 190 print cartridges 188 product 186 watermarks 35 adding (Windows) 111 Web printing HP ePrint 33 Web sites 26 customer support 194 fraud reports 68 HP Web Jetadmin, downloading 124 Macintosh customer support 194 Material Safety Data Sheet (MSDS) 204 ordering ...
...104 trapping 118 Tray 1 double-sided printing 36 jams, clearing 156 settings 12 tray 1 locating 5 Tray 2 capacity 5 jams, clearing 157 locating 5 settings 12 Tray 3 capacity 5 locating 5 part number 184 trays default paper size 62 double-sided printing 36 included 2 jams, clearing 157 locating 5 selecting (Windows) 93...iii warranty license 190 print cartridges 188 product 186 watermarks 35 adding (Windows) 111 Web printing HP ePrint 33 Web sites 26 customer support 194 fraud reports 68 HP Web Jetadmin, downloading 124 Macintosh customer support 194 Material Safety Data Sheet (MSDS) 204 ordering ...
Service Manual
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Canceled send 217 Fax is full. Canceling the fax receive 219 Fax storage is busy. message displays 229 Document feeder paper jam 230 The Fax storage is full. Redial pending 218 Fax receive error 218 Fax Send error 219 Fax storage is full. message displays 227 No ...
Canceled send 217 Fax is full. Canceling the fax receive 219 Fax storage is busy. message displays 229 Document feeder paper jam 230 The Fax storage is full. Redial pending 218 Fax receive error 218 Fax Send error 219 Fax storage is full. message displays 227 No ...
Service Manual
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...the area indicated on the product control panel, and then follow the control panel instructions. Jam in Tray 1, Clear jam and then press OK Description The product has detected a jam in the print paper path or output bin. Load Tray 1 , Press OK to use available media Description... Device is appropriate for your product. ENWW Troubleshooting tools 167 Jam in (area), Open door and clear jam Description There is empty. Invalid ...
...the area indicated on the product control panel, and then follow the control panel instructions. Jam in Tray 1, Clear jam and then press OK Description The product has detected a jam in the print paper path or output bin. Load Tray 1 , Press OK to use available media Description... Device is appropriate for your product. ENWW Troubleshooting tools 167 Jam in (area), Open door and clear jam Description There is empty. Invalid ...
Service Manual
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....0000 41.2000 41.3000 50.1000 50.2000 50.3000 50.4000 50.7000 50.8000 50.9000 51.2000 51.2100 51.2200 Paper jam Memory out Page misfeed or mispick Beam detect malfunction Unexpected size Low fuser temperature error Slow fuser error High fuser temperature error Fuser drive circuit... Chapter 2 Solve problems ENWW Some product events do not produce a message that displays on the control panel. Print the event log NOTE: You can use HP ToolboxFX to a control-panel error message. Make sure the product is in the event log. Simultaneously touch the Left Arrow button and the Cancel 4.
....0000 41.2000 41.3000 50.1000 50.2000 50.3000 50.4000 50.7000 50.8000 50.9000 51.2000 51.2100 51.2200 Paper jam Memory out Page misfeed or mispick Beam detect malfunction Unexpected size Low fuser temperature error Slow fuser error High fuser temperature error Fuser drive circuit... Chapter 2 Solve problems ENWW Some product events do not produce a message that displays on the control panel. Print the event log NOTE: You can use HP ToolboxFX to a control-panel error message. Make sure the product is in the event log. Simultaneously touch the Left Arrow button and the Cancel 4.
Service Manual
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... 3. Adjust the guides so they are touching the paper stack without bending it is not wrinkled, folded, or damaged. Make sure the tray is fully inserted in the product. 7. Clear jams Common causes of jams To reduce the number of paper jams, try these locations: 1 Document feeder 2 Rear ...door 3 Output bin 4 Tray 1 180 Chapter 2 Solve problems ENWW Use paper that has not previously been printed or copied on ...
... 3. Adjust the guides so they are touching the paper stack without bending it is not wrinkled, folded, or damaged. Make sure the tray is fully inserted in the product. 7. Clear jams Common causes of jams To reduce the number of paper jams, try these locations: 1 Document feeder 2 Rear ...door 3 Output bin 4 Tray 1 180 Chapter 2 Solve problems ENWW Use paper that has not previously been printed or copied on ...
Service Manual
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.... ● If a phone is connected to letter, A4, or legal size paper, and then resend the fax. c. Scanner error ● Verify that the paper meets product size requirements. Open the Fax Activity Log menu. Document feeder paper jam ● Verify that the paper meets product size requirements. Select the Print Private Faxes item. d. Open the... product does not support pages longer than 381 mm (15 in ) for faxing. ● Copy or print the original onto letter, A4, or legal size paper and then resend the fax. b. b.
.... ● If a phone is connected to letter, A4, or legal size paper, and then resend the fax. c. Scanner error ● Verify that the paper meets product size requirements. Open the Fax Activity Log menu. Document feeder paper jam ● Verify that the paper meets product size requirements. Select the Print Private Faxes item. d. Open the... product does not support pages longer than 381 mm (15 in ) for faxing. ● Copy or print the original onto letter, A4, or legal size paper and then resend the fax. b. b.
Service Manual
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... 136 P page count 139 pages blank 202 not printing 202 printing slowly 202 skewed 195 paper curled, troubleshooting 194 jams 180 wrinkled 195 paper jams. See jams paper path jams, clearing 187 paper pickup problems solving 191 parts 245 cover locations 252 internal assembly locations 254 screws 4 using ...settings, fax 227 PS font list 139 Q quality repetitive image defects 136 R receiving faxes error report, printing 226 recycling 293 HP printing supplies returns and environmental program 293 reinstalling parts control panel 49 DC controller PCA 80 removing parts cautions for 2 checklists 5...
... 136 P page count 139 pages blank 202 not printing 202 printing slowly 202 skewed 195 paper curled, troubleshooting 194 jams 180 wrinkled 195 paper jams. See jams paper path jams, clearing 187 paper pickup problems solving 191 parts 245 cover locations 252 internal assembly locations 254 screws 4 using ...settings, fax 227 PS font list 139 Q quality repetitive image defects 136 R receiving faxes error report, printing 226 recycling 293 HP printing supplies returns and environmental program 293 reinstalling parts control panel 49 DC controller PCA 80 removing parts cautions for 2 checklists 5...