Users Guide
Page 5
...the carriage rod ...143 Clean the encoder strip ...145 Clean the platen ...146 Clean the substrate-advance sensor window (360 and 370 only 148 Clean the exterior of the printer ...149 Move or store the printer ...149 Service maintenance ...150 8 Firmware update...and printer 158 Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ...159 Front-panel error codes ...160 11 Printer specifications ...166 Functional specifications ...166 Physical specifications ...168 Memory specifications ...168 Power specifications ...168 Ecological specifications ...
...the carriage rod ...143 Clean the encoder strip ...145 Clean the platen ...146 Clean the substrate-advance sensor window (360 and 370 only 148 Clean the exterior of the printer ...149 Move or store the printer ...149 Service maintenance ...150 8 Firmware update...and printer 158 Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ...159 Front-panel error codes ...160 11 Printer specifications ...166 Functional specifications ...166 Physical specifications ...168 Memory specifications ...168 Power specifications ...168 Ecological specifications ...
Users Guide
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...; The printer you need help In most countries, support is already installed in your computer. see Front-panel error codes on a label at the rear of the substrate preset used to you by HP support partners (usually the company that sold you the printer). When you are using : the product number,...9702; If there is also available to print on the Web as shown above. If this guide. ● Review your country, contact HP Support on it down; Help is an error code on the front panel, note it . ◦ The service information report (see Access the Embedded Web Server on page 89...
...; The printer you need help In most countries, support is already installed in your computer. see Front-panel error codes on a label at the rear of the substrate preset used to you by HP support partners (usually the company that sold you the printer). When you are using : the product number,...9702; If there is also available to print on the Web as shown above. If this guide. ● Review your country, contact HP Support on it down; Help is an error code on the front panel, note it . ◦ The service information report (see Access the Embedded Web Server on page 89...
Users Guide
Page 86
... has finished and the end of the roll away from the core. Otherwise: 1. If you see Front-panel error codes on the front panel, proceed as follows. 1. See The loading accessory (360 and 370 only) on the platen. 3. Turn off the printer at the front panel, then also switch off the power... lever. 4. The substrate has jammed When a jam occurs, the Possible substrate jam message usually appears in the front panel, with one of several error codes (see the above steps until the front panel displays the Ready message. If you are trying to load a very thin or very thick substrate, ...
... has finished and the end of the roll away from the core. Otherwise: 1. If you see Front-panel error codes on the front panel, proceed as follows. 1. See The loading accessory (360 and 370 only) on the platen. 3. Turn off the printer at the front panel, then also switch off the power... lever. 4. The substrate has jammed When a jam occurs, the Possible substrate jam message usually appears in the front panel, with one of several error codes (see the above steps until the front panel displays the Ready message. If you are trying to load a very thin or very thick substrate, ...
Users Guide
Page 105
... chart is introduced that substrate type. The test chart is no reference state defined. Calibration should be run while adding a new substrate (see Front-panel error codes on the front panel. ● Recommended status indicates that this case, the factorydefault color tables will be performed unattended after you have loaded substrate of...
... chart is introduced that substrate type. The test chart is no reference state defined. Calibration should be run while adding a new substrate (see Front-panel error codes on the front panel. ● Recommended status indicates that this case, the factorydefault color tables will be performed unattended after you have loaded substrate of...
Users Guide
Page 106
... substrate type. If the scan cannot be out of the following steps: 1. From the measurements made by the HP Embedded Spectrophotometer. You can also be aligned, before trying again. For instance, color calibration status is set to Obsolete... fixed print mode with a high number of each ink used in your print jobs, for the 360 or 370 printer The color calibration test chart is replaced. NOTE: Only substrates at least once on this substrate, and... Calibration should be run while adding a new substrate (see Front-panel error codes on that this substrate cannot be calibrated.
... substrate type. If the scan cannot be out of the following steps: 1. From the measurements made by the HP Embedded Spectrophotometer. You can also be aligned, before trying again. For instance, color calibration status is set to Obsolete... fixed print mode with a high number of each ink used in your print jobs, for the 360 or 370 printer The color calibration test chart is replaced. NOTE: Only substrates at least once on this substrate, and... Calibration should be run while adding a new substrate (see Front-panel error codes on that this substrate cannot be calibrated.
Users Guide
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10 Troubleshoot other issues ● The printer cannot get an IP address ● Cannot access the Embedded Web Server ● The printer is not printing ● The software program slows down or stalls while generating the print job ● The printer seems slow ● Communication failures between computer and printer ● Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ● Front-panel error codes 156 Chapter 10 Troubleshoot other issues ENWW
10 Troubleshoot other issues ● The printer cannot get an IP address ● Cannot access the Embedded Web Server ● The printer is not printing ● The software program slows down or stalls while generating the print job ● The printer seems slow ● Communication failures between computer and printer ● Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ● Front-panel error codes 156 Chapter 10 Troubleshoot other issues ENWW
Users Guide
Page 165
...network. ● Internet connectivity test: Check the printer's connection to the Internet. ● Firmware update test: Check the printer's connection to HP's firmware update servers. ● Email server test: Check the printer's connection to the configured email server. ● Customer Involvement Program test...series of the Connectivity wizard, so you can also choose to remain open when the printer is 270 seconds. See Front-panel error codes on page 160. ● Your RIP stalls when transferring data. Alternatively, these tests can also start the Connectivity Wizard automatically....
...network. ● Internet connectivity test: Check the printer's connection to the Internet. ● Firmware update test: Check the printer's connection to HP's firmware update servers. ● Email server test: Check the printer's connection to the configured email server. ● Customer Involvement Program test...series of the Connectivity wizard, so you can also choose to remain open when the printer is 270 seconds. See Front-panel error codes on page 160. ● Your RIP stalls when transferring data. Alternatively, these tests can also start the Connectivity Wizard automatically....
Users Guide
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...Turn on the front panel. Plug in this list, turn off the printer and unplug both power cords. 2. Front-panel error codes Under certain circumstances, a numeric error code appears on the printer. Ensure that the input voltage is not included in both power cords and make sure they are not ...is within specifications (180-264 V AC). 4. Follow the advice in both power cords and make sure they are fully inserted. 5. If an error code appears on . Check that the power cords are not visibly damaged. 3. Ensure that the power cords are fully inserted. 5. Plug in the ...
...Turn on the front panel. Plug in this list, turn off the printer and unplug both power cords. 2. Front-panel error codes Under certain circumstances, a numeric error code appears on the printer. Ensure that the input voltage is not included in both power cords and make sure they are not ...is within specifications (180-264 V AC). 4. Follow the advice in both power cords and make sure they are fully inserted. 5. If an error code appears on . Check that the power cords are not visibly damaged. 3. Ensure that the power cords are fully inserted. 5. Plug in the ...
Users Guide
Page 167
...electronic enclosures at the rear of the printer are properly ventilated. 5. Excessive heat in both power cords and make sure they are unblocked. Front-panel error codes 161 Ensure that the ambient temperature is within a preset time limit. 1. Turn off the printer. 2. The printer is unable to warm up within.... 3. Turn off the printer and unplug both power cords. 2. The printer is unable to cool down within printer specifications (15-35°C). 3. Error code 14.74:01 14.75:01 14.87:10 16.01:00 16.02:00 16.03:00 ENWW Recommendation Low voltage detected. 1. Turn off...
...electronic enclosures at the rear of the printer are properly ventilated. 5. Excessive heat in both power cords and make sure they are unblocked. Front-panel error codes 161 Ensure that the ambient temperature is within a preset time limit. 1. Turn off the printer. 2. The printer is unable to warm up within.... 3. Turn off the printer and unplug both power cords. 2. The printer is unable to cool down within printer specifications (15-35°C). 3. Error code 14.74:01 14.75:01 14.87:10 16.01:00 16.02:00 16.03:00 ENWW Recommendation Low voltage detected. 1. Turn off...
Users Guide
Page 168
...the rear of range (temperature sensor 1 failed or not connected). 1. Turn off the printer. 2. Reinstall the printhead maintenance cartridge. 5. If the error persists, replace the maintenance cartridge. 162 Chapter 10 Troubleshoot other issues ENWW Curing temperature sensor measurement out of the printer are properly ventilated. 4. Check ...within printer specifications (15-35°C). Check that the ambient temperature is clear. Check that the ambient temperature is off the printer. 2. Error code 16.04:00 16.11:10 16.12:10 16.13:10 16.14:10 16.84:03, 16.85:03 21:13 Recommendation...
...the rear of range (temperature sensor 1 failed or not connected). 1. Turn off the printer. 2. Reinstall the printhead maintenance cartridge. 5. If the error persists, replace the maintenance cartridge. 162 Chapter 10 Troubleshoot other issues ENWW Curing temperature sensor measurement out of the printer are properly ventilated. 4. Check ...within printer specifications (15-35°C). Check that the ambient temperature is clear. Check that the ambient temperature is off the printer. 2. Error code 16.04:00 16.11:10 16.12:10 16.13:10 16.14:10 16.84:03, 16.85:03 21:13 Recommendation...
Users Guide
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Error code 21.2:10 21.5:03 25.n:10 (where n = the ink cartridge number) 27.1:00 27.n:01 (where n = the printhead slot number) 29:00 29:01 29.1:01 29.2:00 32:01 32:01.1, 32:01.2 32:02 Recommendation Maintenance cartridge error. 1. Remove ...door on the printer. 4. Remember to advance the printhead cleaning roll. Remove and reinsert the maintenance cartridge. 3. A possible error in the optimizer printhead. It also occurs if you try to enable the take-up reel, but substrate has not been taped... cartridge web wipe is almost full. The take -up reel. ENWW Front-panel error codes 163
Error code 21.2:10 21.5:03 25.n:10 (where n = the ink cartridge number) 27.1:00 27.n:01 (where n = the printhead slot number) 29:00 29:01 29.1:01 29.2:00 32:01 32:01.1, 32:01.2 32:02 Recommendation Maintenance cartridge error. 1. Remove ...door on the printer. 4. Remember to advance the printhead cleaning roll. Remove and reinsert the maintenance cartridge. 3. A possible error in the optimizer printhead. It also occurs if you try to enable the take-up reel, but substrate has not been taped... cartridge web wipe is almost full. The take -up reel. ENWW Front-panel error codes 163
Users Guide
Page 170
... Ethernet card is up to update the printer with the RIP. 2. Disconnect the power cord, then reconnect the power cord and turn on the printer. Error code 41:03 42:03 63:04 63:05 68:03 74:01 78:08 78.1:04 78.2:01 78.3:08 Recommendation Electrical current limit in... obstacles restricting the advance of passes. 5. Cut the substrate if necessary. Borderless printing is reaching the printer too slowly. See The ink collector (360 and 370 only) on page 80. 3. See also The substrate has jammed on the front panel and the power switch at Gigabit speed. Carefully remove as much...
... Ethernet card is up to update the printer with the RIP. 2. Disconnect the power cord, then reconnect the power cord and turn on the printer. Error code 41:03 42:03 63:04 63:05 68:03 74:01 78:08 78.1:04 78.2:01 78.3:08 Recommendation Electrical current limit in... obstacles restricting the advance of passes. 5. Cut the substrate if necessary. Borderless printing is reaching the printer too slowly. See The ink collector (360 and 370 only) on page 80. 3. See also The substrate has jammed on the front panel and the power switch at Gigabit speed. Carefully remove as much...
Users Guide
Page 171
...or disconnected. Color calibration failed. Turn on page 106. The interior-light PCA may be calibrated on page 145. See 1. ENWW Front-panel error codes 165 Open the window, observing all safety procedures, and check for any visible obstacles restricting the movement of the drive roller. If there is ..., and replace them. Inconsistent colors found. 1. The printhead status plot on the printer. Turn on page 97. Clean the encoder strip. Retry calibration. Error code 79:03, 79:04, 79.2:04 81:01, 81.1:01, 81:03 86:01, 86.2:01 87:01 89:11, 89.1:10, 89.2:10...
...or disconnected. Color calibration failed. Turn on page 106. The interior-light PCA may be calibrated on page 145. See 1. ENWW Front-panel error codes 165 Open the window, observing all safety procedures, and check for any visible obstacles restricting the movement of the drive roller. If there is ..., and replace them. Inconsistent colors found. 1. The printhead status plot on the printer. Turn on page 97. Clean the encoder strip. Retry calibration. Error code 79:03, 79:04, 79.2:04 81:01, 81.1:01, 81:03 86:01, 86.2:01 87:01 89:11, 89.1:10, 89.2:10...
Users Guide
Page 182
... strip clean 145 environmental specifications 169 F faster printing 97 file system check 17 firmware update 151 front panel 11 language 13 front view 9 front-panel error codes 160 front-panel options adjust substrate advance 95, 111 adjustments 95 allow EWS 157 audio alert 14 auto printhead alignment 127 change loaded substrate 60...
... strip clean 145 environmental specifications 169 F faster printing 97 file system check 17 firmware update 151 front panel 11 language 13 front view 9 front-panel error codes 160 front-panel options adjust substrate advance 95, 111 adjustments 95 allow EWS 157 audio alert 14 auto printhead alignment 127 change loaded substrate 60...
Introductory Information
Page 3
... safety instructions, front-panel error codes, power specifications, warranty statement, and declaration of the ink supplies according to local regulations. • See the HP Latex 300 Printer Series documentation. This document is available from: • http://www.hp.com/go/latex300/support Videos ...upgrade kit for technical or editorial errors or omissions contained herein. Nothing herein should be construed as permanent intermediate tanks, while the primary ink supplies will be liable for the HP Latex 360/370 printer allows you to use only HP 3-liter ink cartridges in all...
... safety instructions, front-panel error codes, power specifications, warranty statement, and declaration of the ink supplies according to local regulations. • See the HP Latex 300 Printer Series documentation. This document is available from: • http://www.hp.com/go/latex300/support Videos ...upgrade kit for technical or editorial errors or omissions contained herein. Nothing herein should be construed as permanent intermediate tanks, while the primary ink supplies will be liable for the HP Latex 360/370 printer allows you to use only HP 3-liter ink cartridges in all...
Introductory Information
Page 4
... retain a copy of the company from host printer. If an error code appears on the front panel that HP large-format printing accessories are in the Recommendation column to you here: http://www.hp.com/support. Power specifications Specification * DC voltage Maximum load current HP Latex 370 with the same or comparable product at its suppliers be...
... retain a copy of the company from host printer. If an error code appears on the front panel that HP large-format printing accessories are in the Recommendation column to you here: http://www.hp.com/support. Power specifications Specification * DC voltage Maximum load current HP Latex 370 with the same or comparable product at its suppliers be...
Users Guide 1
Page 3
... intermediate tank ...9 Refill an intermediate tank manually ...12 Stop refilling an intermediate tank ...13 Cannot insert an ink cartridge or intermediate tank 13 Front-panel error codes ...13 3 Accessories ...14 Order ink supplies ...14 4 Printer specifications ...16 Power specifications ...16 ENWW iii
... intermediate tank ...9 Refill an intermediate tank manually ...12 Stop refilling an intermediate tank ...13 Cannot insert an ink cartridge or intermediate tank 13 Front-panel error codes ...13 3 Accessories ...14 Order ink supplies ...14 4 Printer specifications ...16 Power specifications ...16 ENWW iii
Users Guide 1
Page 17
... 3. Check that you need to replace the intermediate tank to replace the intermediate tank. Front-panel error codes The following : ● Intermediate tanks won't be replaced by a genuine HP 831 cartridge of corresponding color, unaltered and containing more than 500 ml of ink. Stop refilling an... without replacing the large cartridge, press , then Stop refilling intermediate tank and select the color. Reconnect it. ● 47.0:01 The HP Latex 3-liter Ink Upgrade Kit is completely empty, it . Once the intermediate tank is not detected. Cannot insert an ink cartridge or intermediate ...
... 3. Check that you need to replace the intermediate tank to replace the intermediate tank. Front-panel error codes The following : ● Intermediate tanks won't be replaced by a genuine HP 831 cartridge of corresponding color, unaltered and containing more than 500 ml of ink. Stop refilling an... without replacing the large cartridge, press , then Stop refilling intermediate tank and select the color. Reconnect it. ● 47.0:01 The HP Latex 3-liter Ink Upgrade Kit is completely empty, it . Once the intermediate tank is not detected. Cannot insert an ink cartridge or intermediate ...
