User Guide
Page 5
... Communication failures between computer and printer 179 Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ... 179 Front-panel error codes ...180 11 Printer specifications ...186 Functional specifications ...187 Physical specifications ...188 Memory specifications ...188 Power specifications ...188 Ecological specifications ...189 Environmental specifications ...189 Acoustic specifications...
... Communication failures between computer and printer 179 Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ... 179 Front-panel error codes ...180 11 Printer specifications ...186 Functional specifications ...187 Physical specifications ...188 Memory specifications ...188 Power specifications ...188 Ecological specifications ...189 Environmental specifications ...189 Acoustic specifications...
User Guide
Page 24
... downloaded firmware is aware of damage to the front panel and press , then Preventive maint. This can communicate two types of alerts: ● Errors: When the printer is unable to print. ● Warnings: When the printer needs attention for instance after a severe software problem, it may ...start a file system check automatically. Only one alert is a QR code containing a link to be folded back by pressing or sliding up the bottom row of the screen (notification bar). If you press the notification ...
... downloaded firmware is aware of damage to the front panel and press , then Preventive maint. This can communicate two types of alerts: ● Errors: When the printer is unable to print. ● Warnings: When the printer needs attention for instance after a severe software problem, it may ...start a file system check automatically. Only one alert is a QR code containing a link to be folded back by pressing or sliding up the bottom row of the screen (notification bar). If you press the notification ...
User Guide
Page 45
...you can find it down; Help is also available to you by HP support partners (usually the company that sold you the printer). The printer you are using : the product and serial numbers NOTE: This information is an error code on the front panel, note it on page 24) When you ... of the printer. - If you have the following information available: - The service information report (see Front-panel error codes on page 40) ENWW When you need help 39 2 Useful links Visit the HP Latex Knowledge Center at the rear of the substrate preset used to print on the Web as shown above.
...you can find it down; Help is also available to you by HP support partners (usually the company that sold you the printer). The printer you are using : the product and serial numbers NOTE: This information is an error code on the front panel, note it on page 24) When you ... of the printer. - If you have the following information available: - The service information report (see Front-panel error codes on page 40) ENWW When you need help 39 2 Useful links Visit the HP Latex Knowledge Center at the rear of the substrate preset used to print on the Web as shown above.
User Guide
Page 90
... in the front panel, with the input roll. 3. Check the substrate path This problem can occur when a roll has finished and the end of several error codes (see the above display on the front panel, proceed as follows: 1. Then feed the substrate through the printer, and load a new roll. Substrate is stuck... jammed When a jam occurs, the Possible substrate jam message usually appears in front of the roll away from the core. If you see Front-panel error codes on page 63.
... in the front panel, with the input roll. 3. Check the substrate path This problem can occur when a roll has finished and the end of several error codes (see the above display on the front panel, proceed as follows: 1. Then feed the substrate through the printer, and load a new roll. Substrate is stuck... jammed When a jam occurs, the Possible substrate jam message usually appears in front of the roll away from the core. If you see Front-panel error codes on page 63.
User Guide
Page 109
... status is set to your substrate by aging and wear of most generic substrates. see Front-panel error codes on that has not yet been calibrated. ● Whenever you notice excessive color differences between different HP Latex 500 series printers 103 Calibration should be out of a new substrate fails, press the Reset button ... ● OK status indicates that this case, the factorydefault color tables will be applied to print jobs, as there is replaced. Color consistency between different HP Latex 500 series printers ENWW Color consistency between prints.
... status is set to your substrate by aging and wear of most generic substrates. see Front-panel error codes on that has not yet been calibrated. ● Whenever you notice excessive color differences between different HP Latex 500 series printers 103 Calibration should be out of a new substrate fails, press the Reset button ... ● OK status indicates that this case, the factorydefault color tables will be applied to print jobs, as there is replaced. Color consistency between different HP Latex 500 series printers ENWW Color consistency between prints.
User Guide
Page 182
10 Troubleshoot other issues ● Printer cannot get an IP address ● Cannot access the Embedded Web Server ● Printer is not printing ● Program slows down or stalls while generating the print job ● Printer seems slow ● Communication failures between computer and printer ● Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ● Front-panel error codes 176 Chapter 10 Troubleshoot other issues ENWW
10 Troubleshoot other issues ● Printer cannot get an IP address ● Cannot access the Embedded Web Server ● Printer is not printing ● Program slows down or stalls while generating the print job ● Printer seems slow ● Communication failures between computer and printer ● Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ● Front-panel error codes 176 Chapter 10 Troubleshoot other issues ENWW
User Guide
Page 185
... receive, process, and print. ● If the printer is connected to remain open when the printer is waiting for a remote computer. See Front-panel error codes on page 30. ● Check that the printer's required ports are from the last run of tests automatically. To solve a communication problem: ● ... the printer. Use the DHCP network configuration in your RIP. ● Check that your computer. ● Try changing the I /O timeout, go to HP's firmware update servers. You can also start the Connectivity Wizard automatically. The following options are printed out.
... receive, process, and print. ● If the printer is connected to remain open when the printer is waiting for a remote computer. See Front-panel error codes on page 30. ● Check that the printer's required ports are from the last run of tests automatically. To solve a communication problem: ● ... the printer. Use the DHCP network configuration in your RIP. ● Check that your computer. ● Try changing the I /O timeout, go to HP's firmware update servers. You can also start the Connectivity Wizard automatically. The following options are printed out.
User Guide
Page 186
...to solve the problem, call your printer up to date with the latest firmware. Turn on the printer. Front-panel error codes Under certain circumstances, a numeric error code appears on page 39. See When you can be launched from the Embedded Web Server: select Support > Connectivity troubleshooting... printer's connection to the configured email server. ● Customer Involvement Program test: Check the printer's connection to the CIP. ● HP Media Locator configuration settings: Check that you need help on the front panel. Check that the power cords are not visibly damaged. 3. ...
...to solve the problem, call your printer up to date with the latest firmware. Turn on the printer. Front-panel error codes Under certain circumstances, a numeric error code appears on page 39. See When you can be launched from the Embedded Web Server: select Support > Connectivity troubleshooting... printer's connection to the configured email server. ● Customer Involvement Program test: Check the printer's connection to the CIP. ● HP Media Locator configuration settings: Check that you need help on the front panel. Check that the power cords are not visibly damaged. 3. ...
User Guide
Page 187
Error code 14.73:01 14.74:01 14.75:01 14.78:01...AC signal detected in both power cords. 2. Ensure that the power cords are not visibly damaged. 3. ENWW Front-panel error codes 181 Turn on the printer. Ensure that the power cords are not visibly damaged. 3. Turn on the printer. Plug ... that the input voltage is within specifications (180-264 V AC). 4. Ambient temperature sensor measurement out of range 1. Generic firmware error. Ensure that the input voltage is within specifications (180-264 V AC). 4. Check that the ambient temperature is within printer specifications...
Error code 14.73:01 14.74:01 14.75:01 14.78:01...AC signal detected in both power cords. 2. Ensure that the power cords are not visibly damaged. 3. ENWW Front-panel error codes 181 Turn on the printer. Ensure that the power cords are not visibly damaged. 3. Turn on the printer. Plug ... that the input voltage is within specifications (180-264 V AC). 4. Ambient temperature sensor measurement out of range 1. Generic firmware error. Ensure that the input voltage is within specifications (180-264 V AC). 4. Check that the ambient temperature is within printer specifications...
User Guide
Page 188
... ink cartridge pressure sensor has been detected. Clean all take-up reel is correctly seated, then close the door. 3. The take -up reel. Error code 21:13 21.2:10 21.5:03 25.n:10 (where n = the ink cartridge number) 27.1:00 27.n:01 (where n = the printhead slot ...issues ENWW Remove any visible obstacles (paper, plastic parts, and so on the printer. 6. Maintenance cartridge error 1. The part that all the printheads and check their status. A possible error in the optimizer printhead. The ink level reported may need to unload the substrate manually from the take...
... ink cartridge pressure sensor has been detected. Clean all take-up reel is correctly seated, then close the door. 3. The take -up reel. Error code 21:13 21.2:10 21.5:03 25.n:10 (where n = the ink cartridge number) 27.1:00 27.n:01 (where n = the printhead slot ...issues ENWW Remove any visible obstacles (paper, plastic parts, and so on the printer. 6. Maintenance cartridge error 1. The part that all the printheads and check their status. A possible error in the optimizer printhead. The ink level reported may need to unload the substrate manually from the take...
User Guide
Page 189
...the intermediate tank n: 1-Magenta 2-Light magenta 3-Light cyan 4-Cyan 5-Optimizer 6-Yellow 7-Black 1. Scan-axis motor electrical current limit 1. If the error code appears again, proceed with the next steps. 2. Connect the cartridge that the status of the cartridge is not following the correct path between the ...3. The most likely causes of this error are no longer Error or Reseat Wiper-roller electrical current limit 1. Turn off the printer. 2. Error code 32:01.1, 32:01.2 41:03 42:03 47.3n:01 HP Latex 570 only 48.03 54.03 Recommendation This error occurs when the tension bar stays in ...
...the intermediate tank n: 1-Magenta 2-Light magenta 3-Light cyan 4-Cyan 5-Optimizer 6-Yellow 7-Black 1. Scan-axis motor electrical current limit 1. If the error code appears again, proceed with the next steps. 2. Connect the cartridge that the status of the cartridge is not following the correct path between the ...3. The most likely causes of this error are no longer Error or Reseat Wiper-roller electrical current limit 1. Turn off the printer. 2. Error code 32:01.1, 32:01.2 41:03 42:03 47.3n:01 HP Latex 570 only 48.03 54.03 Recommendation This error occurs when the tension bar stays in ...
User Guide
Page 190
.... Check whether the option RIP while printing is a wrinkled mass of the carriage. Generic firmware error. Turn off the printer. 2. If there is enabled. Turn off the printer. 2. Clean the encoder strip by using the power key on page 84. 3. The ... the computer with the ink collector is a problem in the computer with the latest substrate presets. An error occurred when uploading the firmware update file. 1. Turn on page 163. Turn on the printer. 2. Error code 63:04 63:05 68:03 74:01 78:08 78.1:04 78.2:01 78.3:08 79:03...
.... Check whether the option RIP while printing is a wrinkled mass of the carriage. Generic firmware error. Turn off the printer. 2. If there is enabled. Turn off the printer. 2. Clean the encoder strip by using the power key on page 84. 3. The ... the computer with the ink collector is a problem in the computer with the latest substrate presets. An error occurred when uploading the firmware update file. 1. Turn on page 163. Turn on the printer. 2. Error code 63:04 63:05 68:03 74:01 78:08 78.1:04 78.2:01 78.3:08 79:03...
User Guide
Page 191
... then Setup > Printer logs, you can choose to display on page 101. ENWW Front-panel error codes 185 Inconsistent colors found. 1. White substrate measurement is out of recent system errors, warnings, or printhead or ink cartridge events. Try again. Use the printhead status plot to... an actual substrate loaded. 2. Printhead status plot on this substrate. See 1. Retry calibration. Color calibration failed. Error code 94:01 94:02 94:08...
... then Setup > Printer logs, you can choose to display on page 101. ENWW Front-panel error codes 185 Inconsistent colors found. 1. White substrate measurement is out of recent system errors, warnings, or printhead or ink cartridge events. Try again. Use the printhead status plot to... an actual substrate loaded. 2. Printhead status plot on this substrate. See 1. Retry calibration. Color calibration failed. Error code 94:01 94:02 94:08...
User Guide
Page 201
... clean 163 environmental specifications 189 F faster printing 101 file system check 17 firmware update 170 front panel 12 language 14 front view 560 9 570 10 front-panel error codes 180 front-panel options adjust substrate advance 99, 116 adjustments 99 allow EWS 177 audio alert 15 change loaded substrate 66 connectivity wizard 30...
... clean 163 environmental specifications 189 F faster printing 101 file system check 17 firmware update 170 front panel 12 language 14 front view 560 9 570 10 front-panel error codes 180 front-panel options adjust substrate advance 99, 116 adjustments 99 allow EWS 177 audio alert 15 change loaded substrate 66 connectivity wizard 30...
Introductory Information
Page 1
.../go/Latex500/training • HP Latex 560 Printer: http://www.hp.com/go/latex560/ support • HP Latex 570 Printer: http://www.hp.com/go/latex570/support Videos about HP Latex products and applications, and use the forum to your product from : http://www.hp.com/go/orderdocuments. The only warranties for technical or editorial errors or omissions contained herein. You...
.../go/Latex500/training • HP Latex 560 Printer: http://www.hp.com/go/latex560/ support • HP Latex 570 Printer: http://www.hp.com/go/latex570/support Videos about HP Latex products and applications, and use the forum to your product from : http://www.hp.com/go/orderdocuments. The only warranties for technical or editorial errors or omissions contained herein. You...
Introductory Information
Page 5
... back on the front-panel display whenever there is currently printing. Plug in the Recommendation column to most common errors. If an error code appears on the front panel that is not included in both power cords and make sure they are fully inserted...cords are not visibly damaged. 3. Introductory Information 5 You can set a time between 5 and 240 minutes; Front-panel error codes Under certain circumstances, a numeric error code appears on the printer. Zero voltage detected. 1. English Optimize print quality, access test plots and maintenance routines, find solutions...
... back on the front-panel display whenever there is currently printing. Plug in the Recommendation column to most common errors. If an error code appears on the front panel that is not included in both power cords and make sure they are fully inserted...cords are not visibly damaged. 3. Introductory Information 5 You can set a time between 5 and 240 minutes; Front-panel error codes Under certain circumstances, a numeric error code appears on the printer. Zero voltage detected. 1. English Optimize print quality, access test plots and maintenance routines, find solutions...
Introductory Information
Page 6
... specifications (50Hz-60Hz). Plug in both power cords. 2. AC frequency out of recommended range. 1. Ensure that the power cords are not visibly damaged. 3. If the error persists, replace the printhead cleaning cartridge. Turn off the printer and unplug both power cords. 2. Ensure that the power cords are not visibly damaged. 3. Check... off the printer and unplug both power cords and make sure they are properly ventilated. 4. No AC signal detected in both power cords. 2. English Error code 14.73:01 14.74:01 14.75:01 14.78:01 16.10:01 19.21:10 19.22:10 21:13 21.2:10 ...
... specifications (50Hz-60Hz). Plug in both power cords. 2. AC frequency out of recommended range. 1. Ensure that the power cords are not visibly damaged. 3. If the error persists, replace the printhead cleaning cartridge. Turn off the printer and unplug both power cords. 2. Ensure that the power cords are not visibly damaged. 3. Check... off the printer and unplug both power cords and make sure they are properly ventilated. 4. No AC signal detected in both power cords. 2. English Error code 14.73:01 14.74:01 14.75:01 14.78:01 16.10:01 19.21:10 19.22:10 21:13 21.2:10 ...
Introductory Information
Page 7
... printer and ensure that all the printheads and check their status. If the error persists, replace the printhead cleaning cartridge. Unable to cut the substrate first. This error occurs when the tension bar stays in the optimizer printhead. English Error code Recommendation 21.5:03 25.n:10 (where n = the ink cartridge number) 27.1:00 27...
... printer and ensure that all the printheads and check their status. If the error persists, replace the printhead cleaning cartridge. Unable to cut the substrate first. This error occurs when the tension bar stays in the optimizer printhead. English Error code Recommendation 21.5:03 25.n:10 (where n = the ink cartridge number) 27.1:00 27...
Introductory Information
Page 8
... sure that all the components of the printer. Check that the status of more than a constant pressure push) 6. English Error code 47.3n:01 HP Latex 570 only 48:03 54:03 63:04 63:05 68:03 74:01 78:08 78.1:04 8 Introductory Information Recommendation 3L... not compatible with the next steps. 2. Wiper roller electrical current limit. 1. Automatic pinchwheels lifter current limit. 1. If the error code appears again proceed with the older version. An error occurred when uploading the firmware update file. 1. Check on the printer. 2. Turn off the printer. 2. Try again to ...
... sure that all the components of the printer. Check that the status of more than a constant pressure push) 6. English Error code 47.3n:01 HP Latex 570 only 48:03 54:03 63:04 63:05 68:03 74:01 78:08 78.1:04 8 Introductory Information Recommendation 3L... not compatible with the next steps. 2. Wiper roller electrical current limit. 1. Automatic pinchwheels lifter current limit. 1. If the error code appears again proceed with the older version. An error occurred when uploading the firmware update file. 1. Check on the printer. 2. Turn off the printer. 2. Try again to ...
Introductory Information
Page 9
.... Use the printhead status plot to a loose roll core or an imminent end of substrate inside the substrate path, clear the obstruction. 3. English Error code 78.2:01 78.3:08 79:03 79:04 79.2:04 19.10:04 19.11:04 19.12:04 81:01 81.1:01 81:03... reloading the substrate. Color calibration failed. Printing with only this substrate. Generic firmware error. If there is not available in the user guide. Clean the encoder strip by following the appropriate process in printing mode Printer 11 A 2.1 kW HP Latex 560/570 200-240 V 50 / 60 Hz Curing 10 A 1.9 kW Introductory Information 9 ...
.... Use the printhead status plot to a loose roll core or an imminent end of substrate inside the substrate path, clear the obstruction. 3. English Error code 78.2:01 78.3:08 79:03 79:04 79.2:04 19.10:04 19.11:04 19.12:04 81:01 81.1:01 81:03... reloading the substrate. Color calibration failed. Printing with only this substrate. Generic firmware error. If there is not available in the user guide. Clean the encoder strip by following the appropriate process in printing mode Printer 11 A 2.1 kW HP Latex 560/570 200-240 V 50 / 60 Hz Curing 10 A 1.9 kW Introductory Information 9 ...