Maintenance and Service Guide
Page 41
Turn on -screen instructions for installing the drivers. 10. When the HP logo appears, press esc to select the CD/DVD drive as the first boot device, and then press enter. 6. If prompted, accept the recommended partition ... straightened paper clip to press the release switch on drive C without installing the factory software, select Advanced, and then select not to recover the notebook's original operating system and drivers. When prompted to open it. 3. When the operating system has been installed and while Windows is running, replace the OS CD with the...
Turn on -screen instructions for installing the drivers. 10. When the HP logo appears, press esc to select the CD/DVD drive as the first boot device, and then press enter. 6. If prompted, accept the recommended partition ... straightened paper clip to press the release switch on drive C without installing the factory software, select Advanced, and then select not to recover the notebook's original operating system and drivers. When prompted to open it. 3. When the operating system has been installed and while Windows is running, replace the OS CD with the...
Maintenance and Service Guide
Page 103
...Contact software vendor for AC and battery power are installed properly. Notebook won't suspend if connection to another computer is installed. Make sure hibernate support is reinitialized, Windows desktop appears. Try external monitor. Service Manual Troubleshooting and Diagnostics .... If problem appears after installing new software (including drivers), uninstall that software. Repair Center: Likely Causes Make sure notebook is busy, it normally finishes current operation before entering (or allowing notebook to enter) Standby or Hibernation mode. Check display ...
...Contact software vendor for AC and battery power are installed properly. Notebook won't suspend if connection to another computer is installed. Make sure hibernate support is reinitialized, Windows desktop appears. Try external monitor. Service Manual Troubleshooting and Diagnostics .... If problem appears after installing new software (including drivers), uninstall that software. Repair Center: Likely Causes Make sure notebook is busy, it normally finishes current operation before entering (or allowing notebook to enter) Standby or Hibernation mode. Check display ...
Maintenance and Service Guide
Page 107
... have been tested for sound resource conflicts in Mouse Properties. Check for use with notebook. Check software controls. Make sure speaker assembly cable is enabled (mute button and ... 3-15 Check whether sound is connected. Make sure touch pad is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive .... Use only DDR-266 SDRAM modules. Check settings in Windows Help. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is enabled in Device Manager. Delete temporary and unneeded files...
... have been tested for sound resource conflicts in Mouse Properties. Check for use with notebook. Check software controls. Make sure speaker assembly cable is enabled (mute button and ... 3-15 Check whether sound is connected. Make sure touch pad is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive .... Use only DDR-266 SDRAM modules. Check settings in Windows Help. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is enabled in Device Manager. Delete temporary and unneeded files...
Maintenance and Service Guide
Page 108
For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. If modem is powered by the USB port, try the other port. If modem has a conflict, try .../USB General problems Modem General problems Call Center: Suggestions Repair Center: Likely Causes Check connections. Open hardware Device Manager. In a hotel, ask for latest USB drivers. Restart notebook. Motherboard Check settings in Device Manager. For USB: if the device is disabled, try disabling another device. Motherboard Repair Center: Comments 3-16 Troubleshooting and...
For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. If modem is powered by the USB port, try the other port. If modem has a conflict, try .../USB General problems Modem General problems Call Center: Suggestions Repair Center: Likely Causes Check connections. Open hardware Device Manager. In a hotel, ask for latest USB drivers. Restart notebook. Motherboard Check settings in Device Manager. For USB: if the device is disabled, try disabling another device. Motherboard Repair Center: Comments 3-16 Troubleshooting and...
Maintenance and Service Guide
Page 109
... Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. Check settings in Windows Help. Maximum cable length is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for DMA conflict with...PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is not blocked, ports face each other sources of infrared radiation can cause transmission errors. Motherboard Infrared is disabled and no drivers installed as shipped. (Drivers are no more than 1 meter apart. Try connecting notebook...
... Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. Check settings in Windows Help. Maximum cable length is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for DMA conflict with...PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is not blocked, ports face each other sources of infrared radiation can cause transmission errors. Motherboard Infrared is disabled and no drivers installed as shipped. (Drivers are no more than 1 meter apart. Try connecting notebook...
Maintenance and Service Guide
Page 112
When the HP logo appears, press F10 to start the basic hardware ...Diagtools You can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS...tests are non-destructive, and are prompted to preserve the state of the notebook. After each run e-Diagtools. The notebook reboots when you exit the program so drivers can be in a predictable state during the tests. The results appear when...
When the HP logo appears, press F10 to start the basic hardware ...Diagtools You can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS...tests are non-destructive, and are prompted to preserve the state of the notebook. After each run e-Diagtools. The notebook reboots when you exit the program so drivers can be in a predictable state during the tests. The results appear when...
Service Manual
Page 144
...Repair Center: Likely Causes AC adapter. Close all applications before suspending. Blinking cursor appears while system is reinitialized, Windows desktop appears. When hardware is loading and checking hardware and network connections. Make sure hibernate support is currently ...mode as expected. Battery indicator is active. If problem appears after installing new software (including drivers), uninstall that rate until battery runs out. Symptom AC adapter does not power notebook. Does not suspend to another AC adapter, if available. Time Remaining is an estimate based...
...Repair Center: Likely Causes AC adapter. Close all applications before suspending. Blinking cursor appears while system is reinitialized, Windows desktop appears. When hardware is loading and checking hardware and network connections. Make sure hibernate support is currently ...mode as expected. Battery indicator is active. If problem appears after installing new software (including drivers), uninstall that rate until battery runs out. Symptom AC adapter does not power notebook. Does not suspend to another AC adapter, if available. Time Remaining is an estimate based...
Service Manual
Page 148
...Notebook does not boot after adding SDRAM. Make sure C drive has adequate free space. Use only DDR-266 SDRAM modules. Test audio with e-Diagtools diagnostics. Check software controls. Switchboard PCA. Audio No sound audible. Make sure touch pad is enabled in Windows Help. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver.../2 mouse is installed from \hp\drivers\TouchPad.) Top case. Use an external microphone (internal microphone normally not included). Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-57). SDRAM...
...Notebook does not boot after adding SDRAM. Make sure C drive has adequate free space. Use only DDR-266 SDRAM modules. Test audio with e-Diagtools diagnostics. Check software controls. Switchboard PCA. Audio No sound audible. Make sure touch pad is enabled in Windows Help. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver.../2 mouse is installed from \hp\drivers\TouchPad.) Top case. Use an external microphone (internal microphone normally not included). Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-57). SDRAM...
Service Manual
Page 149
Use troubleshooters in Control Panel. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. Try disabling error correction and data compression. Open hardware Device Manager. Repair ... Serial/Parallel/USB General problems. Modem General problems. Call Center: Suggestions Repair Center: Likely Causes Check connections. Check settings in Windows Help. Motherboard. In a hotel, ask for latest USB drivers. Test modem with e-Diagtools diagnostics. Motherboard. Use analog telephone line (2, 3, or 4 wires), not PBX or digital line....
Use troubleshooters in Control Panel. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. Try disabling error correction and data compression. Open hardware Device Manager. Repair ... Serial/Parallel/USB General problems. Modem General problems. Call Center: Suggestions Repair Center: Likely Causes Check connections. Check settings in Windows Help. Motherboard. In a hotel, ask for latest USB drivers. Test modem with e-Diagtools diagnostics. Motherboard. Use analog telephone line (2, 3, or 4 wires), not PBX or digital line....
Service Manual
Page 150
... to another network station (if applicable). Sunlight, heat from notebook (possible IRQ conflict). If green light next to LAN port...transmission errors. Open Hardware Device Manager. Test LAN with ECP parallel port. Check settings in Windows Help. Motherboard. Try to enable the infrared port. Motherboard. Repair Center: Comments Service Manual .... (Drivers are no more than 1 meter apart. Symptom LAN/network General problems. Infrared General problems. Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. Remove any PC cards from...
... to another network station (if applicable). Sunlight, heat from notebook (possible IRQ conflict). If green light next to LAN port...transmission errors. Open Hardware Device Manager. Test LAN with ECP parallel port. Check settings in Windows Help. Motherboard. Try to enable the infrared port. Motherboard. Repair Center: Comments Service Manual .... (Drivers are no more than 1 meter apart. Symptom LAN/network General problems. Infrared General problems. Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. Remove any PC cards from...
Service Manual
Page 153
...for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26...to run. Optional: run the advanced tests. If you exit the program so drivers can download the latest version of e-Diagtools using individual hardware tests. Diagnostic Tools... is complete. 6. The tests are non-destructive, and are listed only for Windows. When the HP logo appears, press F10 to preserve the state of testing: • User-...
...for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26...to run. Optional: run the advanced tests. If you exit the program so drivers can download the latest version of e-Diagtools using individual hardware tests. Diagnostic Tools... is complete. 6. The tests are non-destructive, and are listed only for Windows. When the HP logo appears, press F10 to preserve the state of testing: • User-...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 82
Standby/resume General problems. Notebook resumes slowly from Standby mode. Does not suspend to resume if network card is installed. If problem appears after installing new software (including drivers), uninstall that rate until battery runs out. Blinking ...Likely Causes AC adapter. Close all applications before suspending. Time Remaining is reinitialized, Windows desktop appears. Service Manual Troubleshooting and Diagnostics 3-9 Motherboard. So if notebook is inaccurate. Notebook won't suspend if connection to Never. Also, make sure Hibernate timeouts (Power...
Standby/resume General problems. Notebook resumes slowly from Standby mode. Does not suspend to resume if network card is installed. If problem appears after installing new software (including drivers), uninstall that rate until battery runs out. Blinking ...Likely Causes AC adapter. Close all applications before suspending. Time Remaining is reinitialized, Windows desktop appears. Service Manual Troubleshooting and Diagnostics 3-9 Motherboard. So if notebook is inaccurate. Notebook won't suspend if connection to Never. Also, make sure Hibernate timeouts (Power...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 86
...problems. Special touch pad features not working. Check whether sound is installed from \hp\drivers\touchpad.) Top case. Speaker assembly. Motherboard. SDRAM module. Test audio with notebook. By default, touch pad is disabled if external PS/2 mouse is connected.... SDRAM module. Test audio with e-Diagtools diagnostics. Audio No sound audible. Sound does not record. Make sure speaker assembly cable is connected, Use BIOS Setup to check settings. Make sure touch pad is enabled in Windows...
...problems. Special touch pad features not working. Check whether sound is installed from \hp\drivers\touchpad.) Top case. Speaker assembly. Motherboard. SDRAM module. Test audio with notebook. By default, touch pad is disabled if external PS/2 mouse is connected.... SDRAM module. Test audio with e-Diagtools diagnostics. Audio No sound audible. Sound does not record. Make sure speaker assembly cable is connected, Use BIOS Setup to check settings. Make sure touch pad is enabled in Windows...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 87
... line (2, 3, or 4 wires), not PBX or digital line. Test modem with e-Diagtools diagnostics. In a hotel, ask for latest USB drivers. Motherboard. Check settings in Windows Help. For USB: contact device vendor and HP Notebook Web site (see page vi) for data line. For USB: if the device is disabled, try to enable. Check port...
... line (2, 3, or 4 wires), not PBX or digital line. Test modem with e-Diagtools diagnostics. In a hotel, ask for latest USB drivers. Motherboard. Check settings in Windows Help. For USB: contact device vendor and HP Notebook Web site (see page vi) for data line. For USB: if the device is disabled, try to enable. Check port...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 88
... with ECP parallel port. Infrared is disabled and no more than 1 meter apart. Try connecting notebook to network or network may be down. Sunlight, heat from notebook (possible IRQ conflict). Open Hardware Device Manager. Motherboard. If green light next to LAN port ... 5 for DMA conflict with e-Diagtools diagnostics. Check settings in Windows Help. Try to enable the infrared port. Remove any PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. (Drivers are included.) Make sure line between infrared ports is not blocked...
... with ECP parallel port. Infrared is disabled and no more than 1 meter apart. Try connecting notebook to network or network may be down. Sunlight, heat from notebook (possible IRQ conflict). Open Hardware Device Manager. Motherboard. If green light next to LAN port ... 5 for DMA conflict with e-Diagtools diagnostics. Check settings in Windows Help. Try to enable the infrared port. Remove any PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. (Drivers are included.) Make sure line between infrared ports is not blocked...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 91
The notebook reboots when you exit the program so drivers can be in a predictable state during the tests. Click Start > Turn Off Computer (or Shut Down), Restart. 2. When the Configuration Description appears, check the list ...; Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26). • BIOS Setup utility (page 3-26). Updating e-Diagtools You can use for Windows. When the HP logo appears, press F10 to run the advanced tests. When the menu appears...
The notebook reboots when you exit the program so drivers can be in a predictable state during the tests. Click Start > Turn Off Computer (or Shut Down), Restart. 2. When the Configuration Description appears, check the list ...; Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26). • BIOS Setup utility (page 3-26). Updating e-Diagtools You can use for Windows. When the HP logo appears, press F10 to run the advanced tests. When the menu appears...