End User License Agreement
Page 2
...Software Product, your upgrade eligibility. 3. UPGRADES. The transfer may not be used for restoring the hard disk of the HP Product with /for which the recovery solution was originally purchased. Prior to the transfer, the end user receiving the transferred product must agree to all component parts... of the Software Product may only be an indirect transfer, such as expressly provided in such recovery solution shall be licensed for the original Software Product identified by HP as other terms along with any term or condition of any product identification, copyright notices or ...
...Software Product, your upgrade eligibility. 3. UPGRADES. The transfer may not be used for restoring the hard disk of the HP Product with /for which the recovery solution was originally purchased. Prior to the transfer, the end user receiving the transferred product must agree to all component parts... of the Software Product may only be an indirect transfer, such as expressly provided in such recovery solution shall be licensed for the original Software Product identified by HP as other terms along with any term or condition of any product identification, copyright notices or ...
HP Notebook Series - Maintenance, Shipping and Travel Guide
Page 4
... System The Windows operating system included in the QuickRestore System Recovery CD is connected to confer with a retail version will become available. The enhancements provide added functionality for power management, security, and the use of drives and PC Cards. Ä CAUTION: Replacing an HP enhanced operating system with your Information Services department before...
... System The Windows operating system included in the QuickRestore System Recovery CD is connected to confer with a retail version will become available. The enhancements provide added functionality for power management, security, and the use of drives and PC Cards. Ä CAUTION: Replacing an HP enhanced operating system with your Information Services department before...
Maintenance and Service Guide
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Press the power button to press the reset button on the bottom of the notebook. Figure 1-7. If this happens, try the following in the order listed. If the system will not allow a software shutdown, press and hold down the power ... Windows: press ctrl+alt+del, and then select Shut Down > Restart. Press esc when the HP logo appears, and then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. Resetting the Notebook NOTE: To boot from a CD, insert a bootable CD (such as the temporary boot device...
Press the power button to press the reset button on the bottom of the notebook. Figure 1-7. If this happens, try the following in the order listed. If the system will not allow a software shutdown, press and hold down the power ... Windows: press ctrl+alt+del, and then select Shut Down > Restart. Press esc when the HP logo appears, and then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. Resetting the Notebook NOTE: To boot from a CD, insert a bootable CD (such as the temporary boot device...
Maintenance and Service Guide
Page 41
...or unplug the AC adapter until the process completes. 1. When the HP logo appears, press esc to recover the notebook's original operating system and drivers. If autorun is running, replace the OS CD with the Driver Recovery CD. After the drivers have been installed, the application software may...not to complete. (For more information about recovering the factory software installation, see the readme.txt file in the root directory of the Recovery CDs.) CAUTION: Do not interrupt the following procedure describes how to display the Boot menu. 5. Service Manual Removal and Replacement 2-11...
...or unplug the AC adapter until the process completes. 1. When the HP logo appears, press esc to recover the notebook's original operating system and drivers. If autorun is running, replace the OS CD with the Driver Recovery CD. After the drivers have been installed, the application software may...not to complete. (For more information about recovering the factory software installation, see the readme.txt file in the root directory of the Recovery CDs.) CAUTION: Do not interrupt the following procedure describes how to display the Boot menu. 5. Service Manual Removal and Replacement 2-11...
Maintenance and Service Guide
Page 89
... creating a BIOS floppy disk are available from it is docked, and remove any PCMCIA cards from the HP Business Support Web site http://www.hp.com/go/bizsupport. If the notebook will boot sufficiently, use a Crisis Recovery floppy disk. Follow the instructions that are running. 2. Installation utilities and instructions for Windows or a BIOS floppy...
... creating a BIOS floppy disk are available from it is docked, and remove any PCMCIA cards from the HP Business Support Web site http://www.hp.com/go/bizsupport. If the notebook will boot sufficiently, use a Crisis Recovery floppy disk. Follow the instructions that are running. 2. Installation utilities and instructions for Windows or a BIOS floppy...
Maintenance and Service Guide
Page 101
...Call Center: Suggestions Make sure battery is bootable. Password removal is installed and connected correctly. Check battery level on hard drive, use Recovery CDs to certain sites. Use BIOS Setup to check default boot order. Power Service Manual Troubleshooting and Diagnostics 3-9 Check battery contacts.... and fully charged. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard. See page 5-2. Restart notebook. Symptom Does not boot on battery, but boots on AC Does not boot from floppy drive Does not boot from floppy drive...
...Call Center: Suggestions Make sure battery is bootable. Password removal is installed and connected correctly. Check battery level on hard drive, use Recovery CDs to certain sites. Use BIOS Setup to check default boot order. Power Service Manual Troubleshooting and Diagnostics 3-9 Check battery contacts.... and fully charged. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard. See page 5-2. Restart notebook. Symptom Does not boot on battery, but boots on AC Does not boot from floppy drive Does not boot from floppy drive...
Maintenance and Service Guide
Page 105
..., dirt, or damage. Movie may be paused. Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software. Hard disk allocates approximately 20 MB to ...space is installed properly. Repair Center: Likely Causes Hard drive No response from floppy drive. Restart notebook. Service Manual Troubleshooting and Diagnostics 3-13 Check hard disk using Control Panel, Administrative Tools, and .... Test hard disk drive with soft cloth or replace as needed. Check hard disk using HP certified media. If CD was created on CD-RW drive, try using Tools tab in ...
..., dirt, or damage. Movie may be paused. Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software. Hard disk allocates approximately 20 MB to ...space is installed properly. Repair Center: Likely Causes Hard drive No response from floppy drive. Restart notebook. Service Manual Troubleshooting and Diagnostics 3-13 Check hard disk using Control Panel, Administrative Tools, and .... Test hard disk drive with soft cloth or replace as needed. Check hard disk using HP certified media. If CD was created on CD-RW drive, try using Tools tab in ...
Maintenance and Service Guide
Page 106
... help for different region. KeyboarD Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no more than 4). This software can...If software was removed, use the Recovery CDs to 10 seconds after closing tray before pressing Play. If needed . When this situation. Restart notebook. Symptom Region Code error System Error...work PS/2 keyboard and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Make sure CD/DVD drive is clean, undamaged, and inserted correctly. Wait 5...
... help for different region. KeyboarD Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no more than 4). This software can...If software was removed, use the Recovery CDs to 10 seconds after closing tray before pressing Play. If needed . When this situation. Restart notebook. Symptom Region Code error System Error...work PS/2 keyboard and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Make sure CD/DVD drive is clean, undamaged, and inserted correctly. Wait 5...
Maintenance and Service Guide
Page 113
...the Support Ticket to your support agent. In Windows, select Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for repair and/or follow-up actions. The first time you make an e-mail connection from the ... Functional Structure Description on page 1-25 This combined information should enable you can also update the version of the notebook's components require service. To help interpret the results of the e-Diagtools tests, refer to determine which of e-...Support Ticket. In e-Diagtools for Windows can also run it from the Recovery CD or DVD.
...the Support Ticket to your support agent. In Windows, select Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for repair and/or follow-up actions. The first time you make an e-mail connection from the ... Functional Structure Description on page 1-25 This combined information should enable you can also update the version of the notebook's components require service. To help interpret the results of the e-Diagtools tests, refer to determine which of e-...Support Ticket. In e-Diagtools for Windows can also run it from the Recovery CD or DVD.
Maintenance and Service Guide
Page 116
...area Display external L2 cache size Load custom defaults (optional) Display shadow-area message Display possible high address for UMB recovery Display error messages Check for configuration errors Check for keyboard errors Set up hardware interrupt vectors Initialize Intelligent System Monitoring ...initialization Detect and install external RS232 ports Configure non-MCD IDE controllers Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize BIOS Data Area 3-24 Troubleshooting...
...area Display external L2 cache size Load custom defaults (optional) Display shadow-area message Display possible high address for UMB recovery Display error messages Check for configuration errors Check for keyboard errors Set up hardware interrupt vectors Initialize Intelligent System Monitoring ...initialization Detect and install external RS232 ports Configure non-MCD IDE controllers Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize BIOS Data Area 3-24 Troubleshooting...
Maintenance and Service Guide
Page 118
... for PCMCIA Initialize digitizer and display message Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize...
... for PCMCIA Initialize digitizer and display message Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize...
Service Manual
Page 63
...press the reset button on the bottom of the notebook. Resetting the Notebook Note To boot from a CD, insert a bootable CD (such as the temporary boot device. Press Esc when the HP logo appears, then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart.... Service Manual Product Information 1-57 If this happens, try the following in the order listed. Resetting the Notebook Occasionally, Windows or the notebook might stop responding, so...
...press the reset button on the bottom of the notebook. Resetting the Notebook Note To boot from a CD, insert a bootable CD (such as the temporary boot device. Press Esc when the HP logo appears, then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart.... Service Manual Product Information 1-57 If this happens, try the following in the order listed. Resetting the Notebook Occasionally, Windows or the notebook might stop responding, so...
Service Manual
Page 81
... completes. 1. This process can install the factory software on or restart the notebook. 4. When the HP logo appears, press Esc to select the CD/DVD drive as the first boot device, then press Enter. 6. When the Recovery CD dialog box appears, follow any instructions that appear. 2-10 Removal and ... from the hard disk drive and hard disk drive tray, then lift the drive out of the Recovery CDs.) Caution Do not interrupt the following procedure describes how to reboot the notebook, press Ctrl+Alt+Del and follow the displayed instructions. Connect the AC adapter to restore only the...
... completes. 1. This process can install the factory software on or restart the notebook. 4. When the HP logo appears, press Esc to select the CD/DVD drive as the first boot device, then press Enter. 6. When the Recovery CD dialog box appears, follow any instructions that appear. 2-10 Removal and ... from the hard disk drive and hard disk drive tray, then lift the drive out of the Recovery CDs.) Caution Do not interrupt the following procedure describes how to reboot the notebook, press Ctrl+Alt+Del and follow the displayed instructions. Connect the AC adapter to restore only the...
Service Manual
Page 132
...do not interrupt it . 3. When the process completes, press the power button to the notebook. 4. BIOS updates are provided with the updates. If the notebook will boot sufficiently, use a Crisis Recovery floppy disk. Connect any cables or equipment needed to connect to reprogram the BIOS IC. ...so record these directions exactly or you might damage the notebook. In some cases, however, you might be replaced separately. The first time you make an Internet connection from the HP Business Support Web site (www.hp.com/go/bizsupport). Service Manual Removal and Replacement 2-...
...do not interrupt it . 3. When the process completes, press the power button to the notebook. 4. BIOS updates are provided with the updates. If the notebook will boot sufficiently, use a Crisis Recovery floppy disk. Connect any cables or equipment needed to connect to reprogram the BIOS IC. ...so record these directions exactly or you might damage the notebook. In some cases, however, you might be replaced separately. The first time you make an Internet connection from the HP Business Support Web site (www.hp.com/go/bizsupport). Service Manual Removal and Replacement 2-...
Service Manual
Page 142
Power No power. Check for corrupt files on hard drive, use Recovery CDs to optimize hard disk. Hard drive contacts. Try another battery or AC adapter if available. Repair Center: Comments If notebook boots from floppy drive, check for disk in floppy drive. Service Manual Troubleshooting and Diagnostics 3-7 Error message such as "Invalid...
Power No power. Check for corrupt files on hard drive, use Recovery CDs to optimize hard disk. Hard drive contacts. Try another battery or AC adapter if available. Repair Center: Comments If notebook boots from floppy drive, check for disk in floppy drive. Service Manual Troubleshooting and Diagnostics 3-7 Error message such as "Invalid...
Service Manual
Page 146
... reported by Windows. CD/DVD drive. Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software. Movie may be paused. Repair...disk allocates approximately 20 MB to diagnostic software. Cannot read any CD or DVD. Restart notebook. Repair Center: Likely Causes Hard drive. Floppy drive. Motherboard. CD/DVD drive Particular CD...soft cloth or replace as needed. Clean with e-Diagtools diagnostics. Check hard disk using HP certified media. Disk capacity less than actual size Floppy drive General problems. Call Center:...
... reported by Windows. CD/DVD drive. Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software. Movie may be paused. Repair...disk allocates approximately 20 MB to diagnostic software. Cannot read any CD or DVD. Restart notebook. Repair Center: Likely Causes Hard drive. Floppy drive. Motherboard. CD/DVD drive Particular CD...soft cloth or replace as needed. Clean with e-Diagtools diagnostics. Check hard disk using HP certified media. Disk capacity less than actual size Floppy drive General problems. Call Center:...
Service Manual
Page 147
... Service Manual Make sure disk is erratic. If software was removed, use the Recovery CDs to be changed only a limited number of correcting this limit is reached,... reinserting ribbon cable in connector on notebook. PS/2 keyboard and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Restart notebook. This software can cause errors or... turn on DVD drive, and is installed properly. Motherboard. Repair Center: Comments HP warranty does not cover expense of times (usually no more than four). Motherboard. Symptom ...
... Service Manual Make sure disk is erratic. If software was removed, use the Recovery CDs to be changed only a limited number of correcting this limit is reached,... reinserting ribbon cable in connector on notebook. PS/2 keyboard and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Restart notebook. This software can cause errors or... turn on DVD drive, and is installed properly. Motherboard. Repair Center: Comments HP warranty does not cover expense of times (usually no more than four). Motherboard. Symptom ...
Service Manual
Page 154
... and then any key to display the Support Ticket. 14. In Windows, click Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for information only. To save or print the Support Ticket, click Save As or Print. If you have trouble running ... sequence of initialization routines and diagnostic tests called POST (Power-On Self-Test). You should enable you make an email connection from the Recovery CD or DVD. Interpreting the Results The e-Diagtools diagnostic program returns test groups, error codes, and suggestions for Windows, use the e-Diagtools...
... and then any key to display the Support Ticket. 14. In Windows, click Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for information only. To save or print the Support Ticket, click Save As or Print. If you have trouble running ... sequence of initialization routines and diagnostic tests called POST (Power-On Self-Test). You should enable you make an email connection from the Recovery CD or DVD. Interpreting the Results The e-Diagtools diagnostic program returns test groups, error codes, and suggestions for Windows, use the e-Diagtools...
Service Manual
Page 156
... memory address lines. Display external L2 cache size. Check for configuration errors. Initialize coprocessor if present. Initialize PC-compatible PnP ISA devices. Initialize BIOS Data Area. Initialize hard-disk controllers. Build MPTABLE for UMB recovery. Display possible high address for multi-processor boards. Install CD-ROM for errors. Determine number of POST...
... memory address lines. Display external L2 cache size. Check for configuration errors. Initialize coprocessor if present. Initialize PC-compatible PnP ISA devices. Initialize BIOS Data Area. Initialize hard-disk controllers. Build MPTABLE for UMB recovery. Display possible high address for multi-processor boards. Install CD-ROM for errors. Determine number of POST...
Service Manual
Page 157
... memory test. Initialize interrupt vectors. Check virus and backup reminders. Initialize note dock (optional). Redirect Int 10h to Mini DOS. Initialize the bridge. Check force recovery boot. Initialize Multi Processor. Initialize Memory type. Boot to enable remote serial video. Improper video configuration (reprogram EEPROM) or external ROM checksum failure. 3-22 Troubleshooting...
... memory test. Initialize interrupt vectors. Check virus and backup reminders. Initialize note dock (optional). Redirect Int 10h to Mini DOS. Initialize the bridge. Check force recovery boot. Initialize Multi Processor. Initialize Memory type. Boot to enable remote serial video. Improper video configuration (reprogram EEPROM) or external ROM checksum failure. 3-22 Troubleshooting...