Maintenance and Service Guide
Page 2
... and Windows are set forth in the United States and other countries. Nothing herein should be liable for HP products and services are U.S. HP shall not be construed as constituting an additional warranty. Service Manual Fourth Edition April 2004 First Edition January 2003 Document Part Number: 319733-004 Intel, Celeron, and Pentium are... errors or omissions contained herein. registered trademarks of Intel Corporation or its subsidiaries in the express warranty statements accompanying such products and services. © Copyright 2003, 2004 Hewlett-Packard Development Company, L.P.
... and Windows are set forth in the United States and other countries. Nothing herein should be liable for HP products and services are U.S. HP shall not be construed as constituting an additional warranty. Service Manual Fourth Edition April 2004 First Edition January 2003 Document Part Number: 319733-004 Intel, Celeron, and Pentium are... errors or omissions contained herein. registered trademarks of Intel Corporation or its subsidiaries in the express warranty statements accompanying such products and services. © Copyright 2003, 2004 Hewlett-Packard Development Company, L.P.
Maintenance and Service Guide
Page 3
... Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard Display Quality Statement 5-3 Service Notes and Obsolete Parts ...5-5 Service Manual iii
... Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard Display Quality Statement 5-3 Service Notes and Obsolete Parts ...5-5 Service Manual iii
Maintenance and Service Guide
Page 4
... Module Installation 2-39 Figure 2-32 Removing the CPU Module 2-39 Figure 2-33. Removing the Hard Disk Drive Guide 2-53 iv Service Manual Bottom View...1-10 Figure 1-4. Removing the Switchboard PCA 2-18 Figure 2-14. Removing the Top Case Screws 2-29 Figure 2-20. Removing...CD/DVD Drive 2-22 Figure 2-17. Removing the Floppy Drive 2-35 Figure 2-24. Removing the Keyboard ...2-17 Figure 2-13. Resetting the Notebook ...1-17 Figure 1-8. Disassembly Flow...2-3 Figure 2-2. Removing the Heat Sink (with Fan 2-43 Figure 2-28. Figures Figure 1-1. Removing the Mini ...
... Module Installation 2-39 Figure 2-32 Removing the CPU Module 2-39 Figure 2-33. Removing the Hard Disk Drive Guide 2-53 iv Service Manual Bottom View...1-10 Figure 1-4. Removing the Switchboard PCA 2-18 Figure 2-14. Removing the Top Case Screws 2-29 Figure 2-20. Removing...CD/DVD Drive 2-22 Figure 2-17. Removing the Floppy Drive 2-35 Figure 2-24. Removing the Keyboard ...2-17 Figure 2-13. Resetting the Notebook ...1-17 Figure 1-8. Disassembly Flow...2-3 Figure 2-2. Removing the Heat Sink (with Fan 2-43 Figure 2-28. Figures Figure 1-1. Removing the Mini ...
Maintenance and Service Guide
Page 5
... 3-4. Replacing Small Parts ...2-12 Table 2-5. Figure 2-36. ASP Support Options...3-2 Table 3-2. Exploded View ...4-3 Tables Table 1-1. Replaceable Parts ...4-4 Table 4-2. Example of Diagnostic Tools...3-7 Table 3-3. LCD Guidelines ...5-4 Service Manual v Main Status Lights (front of notebook 1-15 Table 1-4. Disconnecting the Motherboard Cables 2-54 Figure 2-37.
... 3-4. Replacing Small Parts ...2-12 Table 2-5. Figure 2-36. ASP Support Options...3-2 Table 3-2. Exploded View ...4-3 Tables Table 1-1. Replaceable Parts ...4-4 Table 4-2. Example of Diagnostic Tools...3-7 Table 3-3. LCD Guidelines ...5-4 Service Manual v Main Status Lights (front of notebook 1-15 Table 1-4. Disconnecting the Motherboard Cables 2-54 Figure 2-37.
Maintenance and Service Guide
Page 6
... about Windows operating system. and Canada. Introduction This manual provides reference information for Windows operating systems. Service Manual vii U.S. Information and updates for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100...
... about Windows operating system. and Canada. Introduction This manual provides reference information for Windows operating systems. Service Manual vii U.S. Information and updates for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100...
Maintenance and Service Guide
Page 7
... 1050) or 14.1-inch XGA (1024 × 768) active-matrix TFT Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-1 At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1024 × 768) active...(1024 MB) SDRAM using 512-MB modules. HP Pavilion ze5600 Processor Memory Display Video Operating System Power States HP Pavilion ze5500 Processor Memory Display Operating System Power States Table 1-1. 1 Product Information The following list of HP and Compaq notebook products is current at the time of publication ...
... 1050) or 14.1-inch XGA (1024 × 768) active-matrix TFT Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-1 At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1024 × 768) active...(1024 MB) SDRAM using 512-MB modules. HP Pavilion ze5600 Processor Memory Display Video Operating System Power States HP Pavilion ze5500 Processor Memory Display Operating System Power States Table 1-1. 1 Product Information The following list of HP and Compaq notebook products is current at the time of publication ...
Maintenance and Service Guide
Page 8
... 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-2 Product Information Service Manual At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-inch XGA (...Intel Pentium 4 (2.4-, 2.53-, 2.66-, and 2.8-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. HP Pavilion ze5400 and ze5300 Processor Memory Display Video Operating System Power States HP Pavilion ze5200 Mobile Intel Pentium 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB...
... 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-2 Product Information Service Manual At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-inch XGA (...Intel Pentium 4 (2.4-, 2.53-, 2.66-, and 2.8-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. HP Pavilion ze5400 and ze5300 Processor Memory Display Video Operating System Power States HP Pavilion ze5200 Mobile Intel Pentium 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB...
Maintenance and Service Guide
Page 9
... Memory Display Video Operating System Power States HP Pavilion ze4500 Processor Memory Display Video Operating System Power States HP Pavilion ze4400 Processor Memory Display Video Operating System Power States AMD Athlon (1.47-, 1.53-, 1.67-, 1.8-, 2.2-, and 2.08-GHz) Up to 1 GB (1024 MB) SDRAM using 512-... graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled. On, Standby, Hibernate, Off Service Manual Product Information 1-3
... Memory Display Video Operating System Power States HP Pavilion ze4500 Processor Memory Display Video Operating System Power States HP Pavilion ze4400 Processor Memory Display Video Operating System Power States AMD Athlon (1.47-, 1.53-, 1.67-, 1.8-, 2.2-, and 2.08-GHz) Up to 1 GB (1024 MB) SDRAM using 512-... graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled. On, Standby, Hibernate, Off Service Manual Product Information 1-3
Maintenance and Service Guide
Page 10
Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-4 Product Information Service Manual HP Pavilion ze4300 Processor Memory Display Video Operating System Power States HP Pavilion ze4200 Processor Memory Display Video Operating System Power States HP Pavilion ze4100 Processor Memory Display Video Operating System Power States Mobile Intel Pentium 4-M (1.8-, 2.0-, 2.2-, and 2.4-GHz) Intel Celeron (1.8-, 2.0-, and 2.2-GHz) AMD Athlon (1.47-, 1.53...
Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-4 Product Information Service Manual HP Pavilion ze4300 Processor Memory Display Video Operating System Power States HP Pavilion ze4200 Processor Memory Display Video Operating System Power States HP Pavilion ze4100 Processor Memory Display Video Operating System Power States Mobile Intel Pentium 4-M (1.8-, 2.0-, 2.2-, and 2.4-GHz) Intel Celeron (1.8-, 2.0-, and 2.2-GHz) AMD Athlon (1.47-, 1.53...
Maintenance and Service Guide
Page 11
...accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-5 At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14... memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Processor Memory Display Video Operating System Power States HP Compaq nx9005 Intel Celeron (2.6- and 2.6-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. and 2.8-GHz) At least...
...accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-5 At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14... memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Processor Memory Display Video Operating System Power States HP Compaq nx9005 Intel Celeron (2.6- and 2.6-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. and 2.8-GHz) At least...
Maintenance and Service Guide
Page 12
...memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-6 Product Information Service Manual or 2.0-GHz) Memory Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB...graphics capability Operating System Windows XP Professional or Home preinstalled Power States On, Standby, Hibernate, Off Compaq Evo Notebook N1050v Processor Mobile Intel Pentium 4-M (1.8-GHz) Intel Celeron (1.6-GHz) Memory Up to 1 GB (1024 MB... capability. At least 256 MB SDRAM preinstalled. HP Compaq nx9000 Processor AMD Athlon (1.8-
...memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-6 Product Information Service Manual or 2.0-GHz) Memory Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB...graphics capability Operating System Windows XP Professional or Home preinstalled Power States On, Standby, Hibernate, Off Compaq Evo Notebook N1050v Processor Mobile Intel Pentium 4-M (1.8-GHz) Intel Celeron (1.6-GHz) Memory Up to 1 GB (1024 MB... capability. At least 256 MB SDRAM preinstalled. HP Compaq nx9000 Processor AMD Athlon (1.8-
Maintenance and Service Guide
Page 13
..., 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Operating System Power States Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-7 At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-inch XGA (1024 ×...
..., 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Operating System Power States Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-7 At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-inch XGA (1024 ×...
Maintenance and Service Guide
Page 14
... CD-ROM, DVD, or other drive 12. Figure 1-1. Notebook open/close latch 2. Touch pad, scroll pad, Select buttons, plus on and off button and indicator light* 10. Wireless on certain models 1-8 Product Information Service Manual PS/2 keyboard or PS/2 mouse port (supports Y adapter) ...* on -off 5. One-touch buttons 3. Main status lights (left to right), power mode, hard disk activity, and battery 7. Infrared port* 9. Front View HP Pavilion ze4x00, HP Compaq nx9005 and nx9000, Compaq Evo Notebook ...
... CD-ROM, DVD, or other drive 12. Figure 1-1. Notebook open/close latch 2. Touch pad, scroll pad, Select buttons, plus on and off button and indicator light* 10. Wireless on certain models 1-8 Product Information Service Manual PS/2 keyboard or PS/2 mouse port (supports Y adapter) ...* on -off 5. One-touch buttons 3. Main status lights (left to right), power mode, hard disk activity, and battery 7. Infrared port* 9. Front View HP Pavilion ze4x00, HP Compaq nx9005 and nx9000, Compaq Evo Notebook ...
Maintenance and Service Guide
Page 15
... and audio out (headphones) 25. Kensington lock slot (security connector) 21. Modem port* 22. Floppy drive* * on certain models Service Manual Product Information 1-9 Back View HP Pavilion ze4x00 HP Compaq nx9005 and nx9000 NOTE: Compaq Evo Notebook N1050v, N1010v, and Compaq Presario 2100 and 1100 are very similar, except for a serial mouse, modem, printer, or other...
... and audio out (headphones) 25. Kensington lock slot (security connector) 21. Modem port* 22. Floppy drive* * on certain models Service Manual Product Information 1-9 Back View HP Pavilion ze4x00 HP Compaq nx9005 and nx9000 NOTE: Compaq Evo Notebook N1050v, N1010v, and Compaq Presario 2100 and 1100 are very similar, except for a serial mouse, modem, printer, or other...
Maintenance and Service Guide
Page 17
Front View HP Pavilion ze5x00, HP Compaq nx9010 and nx9008, and Compaq Presario 2500 1. Power button, turns the notebook on -off 5. Touch pad, scroll pad, Select buttons, plus on and off button 6. CD-ROM, DVD, or other drive 14. Figure 1-4. Keyboard status lights 4. Infrared ... button and audio mute light* 10. Volume controls* 12. Audio jacks (left to right): external microphone and audio out (headphones) 13. Wireless on certain models Service Manual Product Information 1-11 Notebook open/close latch 2.
Front View HP Pavilion ze5x00, HP Compaq nx9010 and nx9008, and Compaq Presario 2500 1. Power button, turns the notebook on -off 5. Touch pad, scroll pad, Select buttons, plus on and off button 6. CD-ROM, DVD, or other drive 14. Figure 1-4. Keyboard status lights 4. Infrared ... button and audio mute light* 10. Volume controls* 12. Audio jacks (left to right): external microphone and audio out (headphones) 13. Wireless on certain models Service Manual Product Information 1-11 Notebook open/close latch 2.
Maintenance and Service Guide
Page 18
LAN port* 18. PCMCIA card and CardBus slot and button 26. Back View HP Pavilion 5x00, HP Compaq nx9010, and nx9008 and Compaq Presario 2500 15. AC adapter jack 16. External keyboard/mouse port 19. External monitor port 21. IEEE 1394 port* 25. Parallel port (LPT1), use this port for a parallel printer or other parallel device 20. Two universal Serial Bus (USB) ports 17. Modem port* 24. Figure 1-5. Kensington lock cable slot (security connector) 23. Floppy drive* * on certain models 1-12 Product Information Service Manual S-Video port* 22.
LAN port* 18. PCMCIA card and CardBus slot and button 26. Back View HP Pavilion 5x00, HP Compaq nx9010, and nx9008 and Compaq Presario 2500 15. AC adapter jack 16. External keyboard/mouse port 19. External monitor port 21. IEEE 1394 port* 25. Parallel port (LPT1), use this port for a parallel printer or other parallel device 20. Two universal Serial Bus (USB) ports 17. Modem port* 24. Figure 1-5. Kensington lock cable slot (security connector) 23. Floppy drive* * on certain models 1-12 Product Information Service Manual S-Video port* 22.
Maintenance and Service Guide
Page 20
... at certain times you might want to resume your session from Standby or Hibernation mode. 1-14 Product Information Service Manual NOTE: This manual describes the notebook in RAM Restarts quickly Restores network connections Power mode status light blinks Press the power button -or- However,...XP) -or- Operation This section gives an overview of active connections, and start-up time. Turning the Notebook On and Off You can start and stop the notebook-depending on power considerations, types of the notebook's operation. allow timeout Shut down (Windows 2000) -or-
... at certain times you might want to resume your session from Standby or Hibernation mode. 1-14 Product Information Service Manual NOTE: This manual describes the notebook in RAM Restarts quickly Restores network connections Power mode status light blinks Press the power button -or- However,...XP) -or- Operation This section gives an overview of active connections, and start-up time. Turning the Notebook On and Off You can start and stop the notebook-depending on power considerations, types of the notebook's operation. allow timeout Shut down (Windows 2000) -or-
Maintenance and Service Guide
Page 21
...and hard disk activity. Num Lock Num Lock is in Hibernation mode. Table 1-4. Blinking: notebook is active. (The Keypad Lock must also be on to use the embedded keypad). Off: notebook is off or in Standby mode. Keyboard Status Lights Meaning Caps Lock Caps Lock is fully ... embedded keypad is charging. Blinking: The AC adapter is connected and the battery is on an external keyboard). Service Manual Product Information 1-15 Checking the Status of the Notebook The main status lights on the front of the keyboard locks. otherwise, cursor control is active (as marked ...
...and hard disk activity. Num Lock Num Lock is in Hibernation mode. Table 1-4. Blinking: notebook is active. (The Keypad Lock must also be on to use the embedded keypad). Off: notebook is off or in Standby mode. Keyboard Status Lights Meaning Caps Lock Caps Lock is fully ... embedded keypad is charging. Blinking: The AC adapter is connected and the battery is on an external keyboard). Service Manual Product Information 1-15 Checking the Status of the Notebook The main status lights on the front of the keyboard locks. otherwise, cursor control is active (as marked ...
Maintenance and Service Guide
Page 22
... the built-in keypad on and off Increases the audio volume and cancels the mute setting Decreases the audio volume Audio mute 1-16 Product Information Service Manual Hot Key Fn+F1 Fn+F2 Fn+F5 Fn+F8 Fn+F12 Fn+NumLock Fn+Page Up Fn+Page Down Fn+Backspace Table 1-5. To use...
... the built-in keypad on and off Increases the audio volume and cancels the mute setting Decreases the audio volume Audio mute 1-16 Product Information Service Manual Hot Key Fn+F1 Fn+F2 Fn+F5 Fn+F8 Fn+F12 Fn+NumLock Fn+Page Up Fn+Page Down Fn+Backspace Table 1-5. To use...
Maintenance and Service Guide
Page 23
... the power button. Service Manual Product Information 1-17 Figure 1-7. Press esc when the HP logo appears, and then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. If this happens, try the following in the order listed. Resetting the Notebook Occasionally, Windows or the notebook might stop responding...
... the power button. Service Manual Product Information 1-17 Figure 1-7. Press esc when the HP logo appears, and then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. If this happens, try the following in the order listed. Resetting the Notebook Occasionally, Windows or the notebook might stop responding...