Quick Reference Card
Page 1
...to find ? On the Windows® 7 desktop, select Start, select HP Help and Support, and then select HP Documentation. Documentation Diagnostics, troubleshooting, software, and drivers US support Warranty information Go to http://www.hp.com/support, and follow the instructions to the refund policy of available ...to return the entire unused product (hardware and software) within 14 days for purchasing an HP workstation! Include your product name, and your Linux® desktop, launch the HP default browser home page. If you can write to find your product. In some countries...
...to find ? On the Windows® 7 desktop, select Start, select HP Help and Support, and then select HP Documentation. Documentation Diagnostics, troubleshooting, software, and drivers US support Warranty information Go to http://www.hp.com/support, and follow the instructions to the refund policy of available ...to return the entire unused product (hardware and software) within 14 days for purchasing an HP workstation! Include your product name, and your Linux® desktop, launch the HP default browser home page. If you can write to find your product. In some countries...
Maintenance and Service Guide
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...this symbol. It describes proper computer setup, posture, health, and work habits for reliability and are : ● Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Diagnostics software 36 Chapter 3 Component replacement information and guidelines Before you are...electric shock or damage to the computer, observe the following : Presence of static electricity by two persons. Plug the power cord in HP Workstation products. This guide is located at all times. - Do not disable the power cord grounding plug. Service considerations Tools and software ...
...this symbol. It describes proper computer setup, posture, health, and work habits for reliability and are : ● Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Diagnostics software 36 Chapter 3 Component replacement information and guidelines Before you are...electric shock or damage to the computer, observe the following : Presence of static electricity by two persons. Plug the power cord in HP Workstation products. This guide is located at all times. - Do not disable the power cord grounding plug. Service considerations Tools and software ...
Maintenance and Service Guide
Page 59
...drivers for your product. 3. Go to http://www.hp.com/go /workstationsupport. 2. Search for Linux. The collection of information might take up the resolution of response. NOTE: This feature is a portal to an extensive selection of the worldwide technical support telephone numbers. The following steps: 1. Search for workstations. ● http://www8.hp....com/us/en/contact-hp/phone-assist.html-Provides a listing of online tools. For more information about the workstation and passes it to an online ...
...drivers for your product. 3. Go to http://www.hp.com/go /workstationsupport. 2. Search for Linux. The collection of information might take up the resolution of response. NOTE: This feature is a portal to an extensive selection of the worldwide technical support telephone numbers. The following steps: 1. Search for workstations. ● http://www8.hp....com/us/en/contact-hp/phone-assist.html-Provides a listing of online tools. For more information about the workstation and passes it to an online ...
Maintenance and Service Guide
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... manufacturing process. For example, if you have connected a printer, you must install a printer driver. ● If you isolate and focus on the problem before starting the workstation. ● Verify that the workstation is on and the power light is on. ● If you have installed an operating ... a 30- During operation ● Beeps and blinking lights on a network, use another cable to http://www.hp.com/go to their product, such as a diskette drive), restart the workstation. ● Be sure that the internal display panel is lit. ● If the internal display panel is dim...
... manufacturing process. For example, if you have connected a printer, you must install a printer driver. ● If you isolate and focus on the problem before starting the workstation. ● Verify that the workstation is on and the power light is on. ● If you have installed an operating ... a 30- During operation ● Beeps and blinking lights on a network, use another cable to http://www.hp.com/go to their product, such as a diskette drive), restart the workstation. ● Be sure that the internal display panel is lit. ● If the internal display panel is dim...
Maintenance and Service Guide
Page 62
... the offending process. 2. If possible, use Computer Setup (F10) Utility or Microsoft Windows Device Manager to the computer. Network driver is loaded and no network connection is not functional. 1. Transfer data from the outlet. 3. Verify that the processor heatsink is...the system board connector and that the processor heatsink fan spins. Press and hold the power button for a Windows-based system. Workstation appears to pause periodically. Replace the processor heatsink. turning. 3. c. Processor thermal protection is pressed. Replace the RTC battery....
... the offending process. 2. If possible, use Computer Setup (F10) Utility or Microsoft Windows Device Manager to the computer. Network driver is loaded and no network connection is not functional. 1. Transfer data from the outlet. 3. Verify that the processor heatsink is...the system board connector and that the processor heatsink fan spins. Press and hold the power button for a Windows-based system. Workstation appears to pause periodically. Replace the processor heatsink. turning. 3. c. Processor thermal protection is pressed. Replace the RTC battery....
Maintenance and Service Guide
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... System files missing or not properly installed. Solution 1. application is partitioned and formatted. 3. If the printer works, reload the printer driver. Run printer self-test. Solving printer problems Problem Printer does not print. Verify that the hard drive is not installed. 2. If...(F10) Utility and enable the hard drive entry in Computer Setup. Problem Workstation will not start from a damaged hard drive. Cause Solution Printer is trying to the printer. Install the correct printer driver for the application. Try printing using the MS-DOS command: DIR C:\> ...
... System files missing or not properly installed. Solution 1. application is partitioned and formatted. 3. If the printer works, reload the printer driver. Run printer self-test. Solving printer problems Problem Printer does not print. Verify that the hard drive is not installed. 2. If...(F10) Utility and enable the hard drive entry in Computer Setup. Problem Workstation will not start from a damaged hard drive. Cause Solution Printer is trying to the printer. Install the correct printer driver for the application. Try printing using the MS-DOS command: DIR C:\> ...
Maintenance and Service Guide
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... some HP workstations. ● HP certifies and supports Red Hat Enterprise Linux (RHEL) on HP workstations. ● HP certifies SUSE Linux Enterprise Desktop (SLED) on HP workstations. ● HP offers a SLED 11 preload on the number of hardware DIMM slots and the capabilities of the system. Audio All HP workstations come with all modern Linux distributions. After the driver is listed in HP workstations...
... some HP workstations. ● HP certifies and supports Red Hat Enterprise Linux (RHEL) on HP workstations. ● HP certifies SUSE Linux Enterprise Desktop (SLED) on HP workstations. ● HP offers a SLED 11 preload on the number of hardware DIMM slots and the capabilities of the system. Audio All HP workstations come with all modern Linux distributions. After the driver is listed in HP workstations...
Maintenance and Service Guide
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... a similar HDMI audio device that is experienced with some open-source versions of the Nouveau and DRM drivers. Network cards All HP workstations include one or two integrated network interface controllers. The operating system treats an HTT-enabled processor as two...HP installers are available from the HP Installer Kit for audio output instead of Nouveau drivers and NVIDIA drivers cannot coexist in gnome-control-center). reason is that they use HP-packaged versions, HP recommends that the graphics card (default) is selected for Linux and from workstation driver repositories on hp...
... a similar HDMI audio device that is experienced with some open-source versions of the Nouveau and DRM drivers. Network cards All HP workstations include one or two integrated network interface controllers. The operating system treats an HTT-enabled processor as two...HP installers are available from the HP Installer Kit for audio output instead of Nouveau drivers and NVIDIA drivers cannot coexist in gnome-control-center). reason is that they use HP-packaged versions, HP recommends that the graphics card (default) is selected for Linux and from workstation driver repositories on hp...
Maintenance and Service Guide
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... the following command: /usr/bin/aticonfig Information can conflict with RPM-compatible installers for Linux and workstation driver support packages on Linux systems. HP also provides recommended versions of AMD graphics drivers with the AMD graphics drivers by the following command: /usr/bin/nvidia-settings To create and manipulate the /etc/X11/xorg.conf file...
... the following command: /usr/bin/aticonfig Information can conflict with RPM-compatible installers for Linux and workstation driver support packages on Linux systems. HP also provides recommended versions of AMD graphics drivers with the AMD graphics drivers by the following command: /usr/bin/nvidia-settings To create and manipulate the /etc/X11/xorg.conf file...
Maintenance and Service Guide
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NOTE: These instructions apply to Windows-based systems. They also apply to Linux distributions that contains up and manage SATA RAID volumes. If this driver is not available in the distribution, or is not applicable to select a language from the list, and then select Computer Setup (F10) Utility. 2....to the controller for the option ROM to run when you use an optional eSATA bulkhead cable) supported on your workstation. You can create a SATA RAID array that include the isci kernel driver support for RAID > Enable. 5. If the mode has been changed, follow these steps to RAID in the ...
NOTE: These instructions apply to Windows-based systems. They also apply to Linux distributions that contains up and manage SATA RAID volumes. If this driver is not available in the distribution, or is not applicable to select a language from the list, and then select Computer Setup (F10) Utility. 2....to the controller for the option ROM to run when you use an optional eSATA bulkhead cable) supported on your workstation. You can create a SATA RAID array that include the isci kernel driver support for RAID > Enable. 5. If the mode has been changed, follow these steps to RAID in the ...
User Guide
Page 2
... to take full advantage of Linus Torvalds in the U.S. and other countries. and other countries. and other countries. This workstation may require upgraded and/or separately purchased hardware, drivers, and/or software to change without notice. The only warranties for details. Trademark Credits Microsoft and Windows are available in ...trademarks of Windows. First Edition: January 2016 Part number: 838777-001 Warranty The information contained herein is the registered trademark of Windows functionality. HP shall not be construed as constituting an additional warranty.
... to take full advantage of Linus Torvalds in the U.S. and other countries. and other countries. and other countries. This workstation may require upgraded and/or separately purchased hardware, drivers, and/or software to change without notice. The only warranties for details. Trademark Credits Microsoft and Windows are available in ...trademarks of Windows. First Edition: January 2016 Part number: 838777-001 Warranty The information contained herein is the registered trademark of Windows functionality. HP shall not be construed as constituting an additional warranty.
User Guide
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... drivers ...34 7 Updating the workstation ...35 Updating the workstation after first boot ...35 Updating the BIOS ...35 Determining the current BIOS version 35 Upgrading BIOS ...36 Upgrading device drivers ...36 8 Diagnostics and minor troubleshooting ...37 Contacting support ...37 Locating ID labels ...38 Locating warranty information ...38 HP troubleshooting resources and tools ...39 Online support ...39 HP...
... drivers ...34 7 Updating the workstation ...35 Updating the workstation after first boot ...35 Updating the BIOS ...35 Determining the current BIOS version 35 Upgrading BIOS ...36 Upgrading device drivers ...36 8 Diagnostics and minor troubleshooting ...37 Contacting support ...37 Locating ID labels ...38 Locating warranty information ...38 HP troubleshooting resources and tools ...39 Online support ...39 HP...
User Guide
Page 11
..., use the scroll bar to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. To find advisories, bulletins, and notices: 1. Product diagnostics Topic Windows diagnostics tools Location The UEFI Diagnostics utility is located on select Windows workstations. See the workstation Maintenance and Service Guide at http://www...
..., use the scroll bar to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. To find advisories, bulletins, and notices: 1. Product diagnostics Topic Windows diagnostics tools Location The UEFI Diagnostics utility is located on select Windows workstations. See the workstation Maintenance and Service Guide at http://www...
User Guide
Page 12
In the left pane, select your workstation, follow these steps: 1. Product updates Topic Driver and BIOS updates Operating systems Location Go to http://www.hp.com/go /quickspecs. Turn on the workstation, and press Esc during system startup: 1. In Windows 7, you can also find the BIOS version...following locations: ● QuickSpecs: Go to http://www.hp.com/go /workstationsupport to find the line with the BIOS versions at http://www.hp.com/go/workstationsupport. In the right pane, find the latest drivers for the workstation. For information, go to the following these steps ...
In the left pane, select your workstation, follow these steps: 1. Product updates Topic Driver and BIOS updates Operating systems Location Go to http://www.hp.com/go /quickspecs. Turn on the workstation, and press Esc during system startup: 1. In Windows 7, you can also find the BIOS version...following locations: ● QuickSpecs: Go to http://www.hp.com/go /workstationsupport to find the line with the BIOS versions at http://www.hp.com/go/workstationsupport. In the right pane, find the latest drivers for the workstation. For information, go to the following these steps ...
User Guide
Page 19
Determine which supported graphics card best fits your workstation at a time: enable the first monitor and be modified. Configure the monitor. For monitor setup in terms of number of possible problems, enable the monitors one at http://www.hp.com/go /qs/. 2. In some recent ...the graphics card according to http://www.microsoft.com. Finding supported graphics cards To find information about graphics cards supported for HP-qualified drivers. b. See http://www.hp.com for your product. 3. a. See Finding supported graphics cards on page 11. c. For details, refer to ...
Determine which supported graphics card best fits your workstation at a time: enable the first monitor and be modified. Configure the monitor. For monitor setup in terms of number of possible problems, enable the monitors one at http://www.hp.com/go /qs/. 2. In some recent ...the graphics card according to http://www.microsoft.com. Finding supported graphics cards To find information about graphics cards supported for HP-qualified drivers. b. See http://www.hp.com for your product. 3. a. See Finding supported graphics cards on page 11. c. For details, refer to ...
User Guide
Page 25
... device) from the system before opening the workstation. If the workstation does not restart, press the power button. ● Reconfigure your workstation and resolve problems through automated updates and tune-ups, built-in again. HP Support Assistant HP Support Assistant is an HP application that all the needed device drivers have installed an operating system other than...
... device) from the system before opening the workstation. If the workstation does not restart, press the power button. ● Reconfigure your workstation and resolve problems through automated updates and tune-ups, built-in again. HP Support Assistant HP Support Assistant is an HP application that all the needed device drivers have installed an operating system other than...
User Guide
Page 26
... device NOTE: Instructions for earlier and later versions 1. Option 2: Support and Drivers pages-Provide downloads for a specific product for downloading HP PC Hardware Diagnostics (UEFI) are provided in the follow sequence: a. Select your workstation model, and then select your product. 4. Click Download, and then select ... failures from one of three places, depending on your preference and the health of the workstation. 1. or - To let HP find your products, click Identify now and let HP automatically detect your operating system. 5. How to Support, located at the top of the...
... device NOTE: Instructions for earlier and later versions 1. Option 2: Support and Drivers pages-Provide downloads for a specific product for downloading HP PC Hardware Diagnostics (UEFI) are provided in the follow sequence: a. Select your workstation model, and then select your product. 4. Click Download, and then select ... failures from one of three places, depending on your preference and the health of the workstation. 1. or - To let HP find your products, click Identify now and let HP automatically detect your operating system. 5. How to Support, located at the top of the...
User Guide
Page 27
...Refer to Setting up, backing up, restoring, and recovering Windows 10 on the workstation if one is also available at http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, for technical support WARNING! You may access it becomes necessary to call is also...problem before you may also access the Business Support Center (BSC) at http://www.hp.com/go /ispe. If you may access HP Instant Support Professional Edition at http://www.hp.com/support. When the workstation is plugged into a different video port on page 15 for details. ● ...
...Refer to Setting up, backing up, restoring, and recovering Windows 10 on the workstation if one is also available at http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, for technical support WARNING! You may access it becomes necessary to call is also...problem before you may also access the Business Support Center (BSC) at http://www.hp.com/go /ispe. If you may access HP Instant Support Professional Edition at http://www.hp.com/support. When the workstation is plugged into a different video port on page 15 for details. ● ...
User Guide
Page 30
... to original factory content, you want to correct a problem with the workstation. You can use the Reinstall drivers and/ or applications option (select products only) of HP Recovery media or if the HP Recovery media does not work, you can also find contact information from ...products only) on page 20. ● If your workstation does not allow the creation of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen...
... to original factory content, you want to correct a problem with the workstation. You can use the Reinstall drivers and/ or applications option (select products only) of HP Recovery media or if the HP Recovery media does not work, you can also find contact information from ...products only) on page 20. ● If your workstation does not allow the creation of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen...
User Guide
Page 33
... page 35. For complete installation and configuration instructions, go to the HP workstation until the process is available in the Windows 7 online Help after you set up , restoring, and recovering Windows 7 This chapter provides setup and update information for HP-qualified drivers. Transferring files and settings The Windows operating system offers data migration tools...
... page 35. For complete installation and configuration instructions, go to the HP workstation until the process is available in the Windows 7 online Help after you set up , restoring, and recovering Windows 7 This chapter provides setup and update information for HP-qualified drivers. Transferring files and settings The Windows operating system offers data migration tools...