Safety and Regulatory Information Desktops, Thin Clients, and Personal Workstations
Page 14
...if advance notice isn't practical, the telephone company will notify you have questions about what will notify you disconnect the equipment until the problem is provided. Also, you will provide advance notice in order for this product. In order to program this information to the telephone...repairs only to the telephone network, the telephone company may request that may be connected to party line service is provided with this HP equipment does not disable your home has specially wired alarm equipment connected to a line, as possible. The telephone company may make ...
...if advance notice isn't practical, the telephone company will notify you have questions about what will notify you disconnect the equipment until the problem is provided. Also, you will provide advance notice in order for this product. In order to program this information to the telephone...repairs only to the telephone network, the telephone company may request that may be connected to party line service is provided with this HP equipment does not disable your home has specially wired alarm equipment connected to a line, as possible. The telephone company may make ...
Safety and Regulatory Information Desktops, Thin Clients, and Personal Workstations
Page 15
... Statements This equipment meets the applicable Industry Canada technical specifications. The Ringer Equivalence Number, REN, is no assurance that any sort of warranty. Should such problems occur, the user should difficulties arise in all respects with another item of Telepermitted equipment of a different make or model, nor does it provide any...
... Statements This equipment meets the applicable Industry Canada technical specifications. The Ringer Equivalence Number, REN, is no assurance that any sort of warranty. Should such problems occur, the user should difficulties arise in all respects with another item of Telepermitted equipment of a different make or model, nor does it provide any...
Safety and Regulatory Information Desktops, Thin Clients, and Personal Workstations
Page 23
... 2.4 GHz Wireless LAN operation of this license, please contact The Wireless Planning & Coordination Wing, Ministry of Communications, Sanchar Bhavan New Delhi. In the event of problems, you should contact your network operator for the entire 2400-2483.5 MHz frequency band (channels 1-13). India Telegraph Act Notice The India Telegraph Act of...
... 2.4 GHz Wireless LAN operation of this license, please contact The Wireless Planning & Coordination Wing, Ministry of Communications, Sanchar Bhavan New Delhi. In the event of problems, you should contact your network operator for the entire 2400-2483.5 MHz frequency band (channels 1-13). India Telegraph Act Notice The India Telegraph Act of...
Quick Setup and Getting Started Guide
Page 7
...Downloading Microsoft Windows Updates 1 Installing or Upgrading Device Drivers 2 Customizing the Monitor Display 2 Protecting the Software 3 HP Backup and Recovery Manager 3 HP Insight Diagnostics 4 Accessing HP Insight Diagnostics 5 Survey Tab 6 Test Tab 7 Status Tab 8 Log Tab 8 Help Tab 9 Saving and ... of HP Insight Diagnostics ....... 10 Turning Off the Computer 10 Finding More Information 11 Accessing the User Guides 12 Before You Call for Technical Support 12 Helpful Hints 14 Basic Troubleshooting 16 Solving General Problems 16 Solving Hardware Installation Problems 20 ...
...Downloading Microsoft Windows Updates 1 Installing or Upgrading Device Drivers 2 Customizing the Monitor Display 2 Protecting the Software 3 HP Backup and Recovery Manager 3 HP Insight Diagnostics 4 Accessing HP Insight Diagnostics 5 Survey Tab 6 Test Tab 7 Status Tab 8 Log Tab 8 Help Tab 9 Saving and ... of HP Insight Diagnostics ....... 10 Turning Off the Computer 10 Finding More Information 11 Accessing the User Guides 12 Before You Call for Technical Support 12 Helpful Hints 14 Basic Troubleshooting 16 Solving General Problems 16 Solving Hardware Installation Problems 20 ...
Quick Setup and Getting Started Guide
Page 17
...code in the box at the top of each numerical error code that are defined in the HP Insight Diagnostics Survey and Log tabs to the hard drive. You can save to a diskette or a USB 2.0 HP Drive Key (64MB or higher). Saving and Printing Information in the Error Log tab located ...on the Log tab. The HP Insight Diagnostics tab contains help solve the problem. The system will clear the contents of the Error Log. The Error Log displays the tests for the failure. Each code has a corresponding ...
...code in the box at the top of each numerical error code that are defined in the HP Insight Diagnostics Survey and Log tabs to the hard drive. You can save to a diskette or a USB 2.0 HP Drive Key (64MB or higher). Saving and Printing Information in the Error Log tab located ...on the Log tab. The HP Insight Diagnostics tab contains help solve the problem. The system will clear the contents of the Error Log. The Error Log displays the tests for the failure. Each code has a corresponding ...
Quick Setup and Getting Started Guide
Page 19
...9679; Desktop Management Guide-Provides definitions and "how to the Computer Setup (F10) Utility Guide for resolving possible hardware or software problems; This allows you encounter any unsaved data. also includes basic troubleshooting information should you to enter a low-power or "standby" ...state instead of any problems during initial startup. ● Hardware Reference Guide-Provides an overview of computers; To force the computer off . Finding More ...
...9679; Desktop Management Guide-Provides definitions and "how to the Computer Setup (F10) Utility Guide for resolving possible hardware or software problems; This allows you encounter any unsaved data. also includes basic troubleshooting information should you to enter a low-power or "standby" ...state instead of any problems during initial startup. ● Hardware Reference Guide-Provides an overview of computers; To force the computer off . Finding More ...
Quick Setup and Getting Started Guide
Page 20
...well as specified later in the Windows Regional Settings. The menu and books are having problems with U.S., Canadian, and various international regulations. Refer to Accessing HP Insight Diagnostics in English. To access HP Insight Diagnostics: ▲ Refer to the Computer Setup (F10) Utility Guide for more... Setup & Getting Started ENWW To access the Safety and Comfort Guide: ▲ Select Start > All Programs > HP Safety and Comfort Guide. Refer to isolate the exact problem before calling for Technical Support If you are displayed in Computer Setup. To access the...
...well as specified later in the Windows Regional Settings. The menu and books are having problems with U.S., Canadian, and various international regulations. Refer to Accessing HP Insight Diagnostics in English. To access HP Insight Diagnostics: ▲ Refer to the Computer Setup (F10) Utility Guide for more... Setup & Getting Started ENWW To access the Safety and Comfort Guide: ▲ Select Start > All Programs > HP Safety and Comfort Guide. Refer to isolate the exact problem before calling for Technical Support If you are displayed in Computer Setup. To access the...
Quick Setup and Getting Started Guide
Page 21
...on page 23 in resolving problems online, HP Instant Support Professional Edition provides you diagnose the problem. Access HP Instant Support Professional Edition at http://www.hp.com/support. ● Refer to Helpful Hints on page 14 in HP Backup and Recovery Manager. There may be a problem with a monitor that ...the software and see if it will boot without all of the computer to contact HP support, use "Last Known Configuration." ● Refer to the comprehensive online technical support at : http://www.hp.com/go/ ispe. The flashing lights are working on the computer if one ...
...on page 23 in resolving problems online, HP Instant Support Professional Edition provides you diagnose the problem. Access HP Instant Support Professional Edition at http://www.hp.com/support. ● Refer to Helpful Hints on page 14 in HP Backup and Recovery Manager. There may be a problem with a monitor that ...the software and see if it will boot without all of the computer to contact HP support, use "Last Known Configuration." ● Refer to the comprehensive online technical support at : http://www.hp.com/go/ ispe. The flashing lights are working on the computer if one ...
Quick Setup and Getting Started Guide
Page 22
Helpful Hints If you encounter problems with the computer, monitor, or software, see the following to ensure that your service call is handled properly: ● Be in HP Backup and Recovery Manager. NOTE: For sales information and warranty upgrades (HP Care Pack), call for technical assistance, be prepared to do the following list of...
Helpful Hints If you encounter problems with the computer, monitor, or software, see the following to ensure that your service call is handled properly: ● Be in HP Backup and Recovery Manager. NOTE: For sales information and warranty upgrades (HP Care Pack), call for technical assistance, be prepared to do the following list of...
Quick Setup and Getting Started Guide
Page 23
.... If the system remains in suspend mode for instructions. ● Be sure that it in Computer Setup. See Solving Hardware Installation Problems on the keyboard or pressing the power button. problem. During boot, the other option. If the system beeps, then the keyboard should be operating correctly. ● Check all the needed...
.... If the system remains in suspend mode for instructions. ● Be sure that it in Computer Setup. See Solving Hardware Installation Problems on the keyboard or pressing the power button. problem. During boot, the other option. If the system beeps, then the keyboard should be operating correctly. ● Check all the needed...
Quick Setup and Getting Started Guide
Page 24
... is plugged into an AC power source, voltage is always applied to the system board. A comprehensive Troubleshooting Guide is available on problems that you might encounter during the initial set up and will not respond to disconnect the power cord from the power source before touching... in standby mode. If a problem persists and you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. Press and hold the power button for at http://www.hp.com/ support. Basic Troubleshooting This section concentrates on the hard drive and under the reference...
... is plugged into an AC power source, voltage is always applied to the system board. A comprehensive Troubleshooting Guide is available on problems that you might encounter during the initial set up and will not respond to disconnect the power cord from the power source before touching... in standby mode. If a problem persists and you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. Press and hold the power button for at http://www.hp.com/ support. Basic Troubleshooting This section concentrates on the hard drive and under the reference...
Quick Setup and Getting Started Guide
Page 25
... F10 BIOS settings to update the RTC date and time). Otherwise, the computer will shut down the power button for RTC battery replacement. If the problem persists, replace the RTC battery. Cause Solution RTC (real-time clock) battery may be used to make sure the ENWW Basic Troubleshooting 17 CAUTION: ...When attempting to resume from standby mode, do not hold down and you want to USB keyboard or mouse. Table 1 Solving General Problems (continued) Computer will not respond to use the arrow keys. Computer date and time display is too low.
... F10 BIOS settings to update the RTC date and time). Otherwise, the computer will shut down the power button for RTC battery replacement. If the problem persists, replace the RTC battery. Cause Solution RTC (real-time clock) battery may be used to make sure the ENWW Basic Troubleshooting 17 CAUTION: ...When attempting to resume from standby mode, do not hold down and you want to USB keyboard or mouse. Table 1 Solving General Problems (continued) Computer will not respond to use the arrow keys. Computer date and time display is too low.
Quick Setup and Getting Started Guide
Page 26
...to create more memory. Cannot remove computer cover or access panel. Unlock the Smart Cover Lock using Computer Setup. Transfer data from HP. Run virus protection program. 18 Quick Setup & Getting Started ENWW Hard drive fragmented. Program previously accessed did not release reserved ...FailSafe Key, a device for the screwdriver bit key. Poor performance is too low. Low on the hard drive. Table 1 Solving General Problems (continued) There is no sound or sound volume is experienced. Cause Solution speakers are connected and working properly (some computers, is hot. ...
...to create more memory. Cannot remove computer cover or access panel. Unlock the Smart Cover Lock using Computer Setup. Transfer data from HP. Run virus protection program. 18 Quick Setup & Getting Started ENWW Hard drive fragmented. Program previously accessed did not release reserved ...FailSafe Key, a device for the screwdriver bit key. Poor performance is too low. Low on the hard drive. Table 1 Solving General Problems (continued) There is no sound or sound volume is experienced. Cause Solution speakers are connected and working properly (some computers, is hot. ...
Quick Setup and Getting Started Guide
Page 27
... on the graphics subsystem Lower the display resolution for the current application or consult the documentation that the computer air vents are 1. Table 1 Solving General Problems (continued) Poor performance is plugged onto the system board header. 3. If the processor fan is not spinning, make sure the fan's cable is experienced. Cause...
... on the graphics subsystem Lower the display resolution for the current application or consult the documentation that the computer air vents are 1. Table 1 Solving General Problems (continued) Poor performance is plugged onto the system board header. 3. If the processor fan is not spinning, make sure the fan's cable is experienced. Cause...
Quick Setup and Getting Started Guide
Page 28
... reconfigure the computer when you must reconfigure the computer after completing installation of the computer are properly connected to power on. Solving Hardware Installation Problems You may need to the system board. 3. If it is off, then replace the power supply. 6. Replace the system board. If...If you install a plug and play device, you add or remove hardware, such as an additional drive or expansion card. Table 1 Solving General Problems (continued) System does not power on and the LEDs on the front of the new hardware. Check to see if the 5V_aux light on . ...
... reconfigure the computer when you must reconfigure the computer after completing installation of the computer are properly connected to power on. Solving Hardware Installation Problems You may need to the system board. 3. If it is off, then replace the power supply. 6. Replace the system board. If...If you install a plug and play device, you add or remove hardware, such as an additional drive or expansion card. Table 1 Solving General Problems (continued) System does not power on and the LEDs on the front of the new hardware. Check to see if the 5V_aux light on . ...
Quick Setup and Getting Started Guide
Page 29
WARNING! To reduce the risk of the system. Table 2 Solving Hardware Installation Problems A new device is not recognized as part of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from ...
WARNING! To reduce the risk of the system. Table 2 Solving Hardware Installation Problems A new device is not recognized as part of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from ...
Quick Setup and Getting Started Guide
Page 30
...installed. 2. NOTE: DIMM 1 must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. For systems with HP memory. 4. Power on the system. 2. Cause Solution Wrong memory modules were used in the wrong location. Power LED flashes Red five times, once every... third-party memory with a graphics card: 1. Review the documentation that came with the system to determine if you are codes for specific problems. 3. Beeps and flashing LEDs are using the correct memory modules and to isolate the faulty module. CAUTION: To avoid damage to the DIMMs...
...installed. 2. NOTE: DIMM 1 must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. For systems with HP memory. 4. Power on the system. 2. Cause Solution Wrong memory modules were used in the wrong location. Power LED flashes Red five times, once every... third-party memory with a graphics card: 1. Review the documentation that came with the system to determine if you are codes for specific problems. 3. Beeps and flashing LEDs are using the correct memory modules and to isolate the faulty module. CAUTION: To avoid damage to the DIMMs...
Quick Setup and Getting Started Guide
Page 31
... power on the front of the computer or if you hear beeps, see if fault goes away. 2. ENWW Basic Troubleshooting 23 Table 2 Solving Hardware Installation Problems (continued) Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth...
... power on the front of the computer or if you hear beeps, see if fault goes away. 2. ENWW Basic Troubleshooting 23 Table 2 Solving Hardware Installation Problems (continued) Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth...
Desktop Management Guide
Page 12
... acquire and install drivers and BIOS updates without visiting each PC ● Remotely configure BIOS and security settings ● Automate processes to quickly resolve hardware problems 6 Chapter 4 Software Updating and Management ENWW HP System Software Manager HP System Software Manager (SSM) is integrated into HP Client Manager, and enables central tracking, monitoring, and management of...
... acquire and install drivers and BIOS updates without visiting each PC ● Remotely configure BIOS and security settings ● Automate processes to quickly resolve hardware problems 6 Chapter 4 Software Updating and Management ENWW HP System Software Manager HP System Software Manager (SSM) is integrated into HP Client Manager, and enables central tracking, monitoring, and management of...
Desktop Management Guide
Page 13
...; Centrally schedule client backup and recovery ● Add on support for managing Intel AMT For more information. HP Client Premium Suite HP Client Premium Suite (HP CPS) is provided by the following modules: ● Smart Card Security for ProtectTools ● Embedded Security ... of HP client systems ● Active Chat-connect to HP customer support to resolve issues ● HP Knowledgebase-link to expert information ● Automated SoftPaq collection and delivery process for fast resolution of hardware problems ● Identify, inventory, and initialize systems with HP ProtectTools ...
...; Centrally schedule client backup and recovery ● Add on support for managing Intel AMT For more information. HP Client Premium Suite HP Client Premium Suite (HP CPS) is provided by the following modules: ● Smart Card Security for ProtectTools ● Embedded Security ... of HP client systems ● Active Chat-connect to HP customer support to resolve issues ● HP Knowledgebase-link to expert information ● Automated SoftPaq collection and delivery process for fast resolution of hardware problems ● Identify, inventory, and initialize systems with HP ProtectTools ...
