Maintenance Manual
Page 1
Infoprint 6500 Line Matrix Printers Form No. G544-5978-00 Models 6500-v05, -v5P, -v10, -v1P, -v15, and -v20 Maintenance Information Manual
Infoprint 6500 Line Matrix Printers Form No. G544-5978-00 Models 6500-v05, -v5P, -v10, -v1P, -v15, and -v20 Maintenance Information Manual
Maintenance Manual
Page 2
...International Business Machines Corporation, 2005. Note! First Edition (July 2005) This edition applies to the IBM branch office serving your IBM representative or to the IBM Infoprint 6500 Line Matrix Printer. Internet Visit our home page at the address given below. Some states do not allow disclaimer ...of express or implied warranties in any way IBM or IBM Printing Systems Division believes appropriate ...
...International Business Machines Corporation, 2005. Note! First Edition (July 2005) This edition applies to the IBM branch office serving your IBM representative or to the IBM Infoprint 6500 Line Matrix Printer. Internet Visit our home page at the address given below. Some states do not allow disclaimer ...of express or implied warranties in any way IBM or IBM Printing Systems Division believes appropriate ...
Maintenance Manual
Page 22
... wireform paper guide assembly is attached and unbroken. Make sure the restraining cable is undamaged. Make sure there are not loose or damaged. Power off -line. 2. b. c. g. Open the rear cabinet door and inspect the lower rear paper path for the following: Make sure the paper stacker tray assembly or optional power...cover. Make sure the seals and magnetic strips are no exposed sharp edges. f. On cabinet models, inspect the front and rear cabinet doors: a. Open the printer top cover. 2. Inspect Mechanical Parts 1. Make sure there are not loose or damaged. Unplug the...
... wireform paper guide assembly is attached and unbroken. Make sure the restraining cable is undamaged. Make sure there are not loose or damaged. Power off -line. 2. b. c. g. Open the rear cabinet door and inspect the lower rear paper path for the following: Make sure the paper stacker tray assembly or optional power...cover. Make sure the seals and magnetic strips are no exposed sharp edges. f. On cabinet models, inspect the front and rear cabinet doors: a. Open the printer top cover. 2. Inspect Mechanical Parts 1. Make sure there are not loose or damaged. Unplug the...
Maintenance Manual
Page 25
... detector protected outlets. Power Cable 1. Make sure the power plug is a ground line, not a neutral line. Power off the printer. This is the correct type. After successful initialization, the printer should cycle automatically to either to the electrical service ground or to ground short ...operation of the ground fault detector. Power on diagnostic tests and initialization routines are installed. 2. Verify that the power-on the printer and watch the LCD. 4. Plug the power cable into the customer's outlet. Verify that the LCD goes completely blank and all...
... detector protected outlets. Power Cable 1. Make sure the power plug is a ground line, not a neutral line. Power off the printer. This is the correct type. After successful initialization, the printer should cycle automatically to either to the electrical service ground or to ground short ...operation of the ground fault detector. Power on diagnostic tests and initialization routines are installed. 2. Verify that the power-on the printer and watch the LCD. 4. Plug the power cable into the customer's outlet. Verify that the LCD goes completely blank and all...
Maintenance Manual
Page 26
...of Contents or the Index to locate the maintenance information you want to replace. 3. Find the removal procedure for IBM Infoprint 6500 line matrix printers. About This Manual This publication explains how to Removals and Adjustments on page 17.) • There are different models...are defined on page 311. 2. Gather the tools you do the procedure. Open the forms thickness lever. Go to maintain and repair IBM Infoprint 6500 line matrix printers. This is a field service maintenance manual for the part you need . 5. The fault message should display "057 CLOSE PLATEN." 4....
...of Contents or the Index to locate the maintenance information you want to replace. 3. Find the removal procedure for IBM Infoprint 6500 line matrix printers. About This Manual This publication explains how to Removals and Adjustments on page 17.) • There are different models...are defined on page 311. 2. Gather the tools you do the procedure. Open the forms thickness lever. Go to maintain and repair IBM Infoprint 6500 line matrix printers. This is a field service maintenance manual for the part you need . 5. The fault message should display "057 CLOSE PLATEN." 4....
Maintenance Manual
Page 28
... Programmer's Reference IBM Infoprint 6500Line Matrix Printer: CTA Programmer's Reference IBM Infoprint 6500Line Matrix Printer: IPDS Programmer's Reference IBM Infoprint 6500Line Matrix Printer: Code V Programmer's Reference Manual IBM Infoprint 6500Line Matrix Printer: IGP Programmer's Reference Manual IBM Infoprint 6500Line Matrix Printer: Ethernet Interface User's Manual IBM Infoprint 6500 Line Matrix Printer: Warranty Manual, Non-Americas IBM Infoprint 6500 Line Matrix Printer: Safety Manual, Worldwide IBM Infoprint 6500 Line Matrix Printer: Softcopy SOLW...
... Programmer's Reference IBM Infoprint 6500Line Matrix Printer: CTA Programmer's Reference IBM Infoprint 6500Line Matrix Printer: IPDS Programmer's Reference IBM Infoprint 6500Line Matrix Printer: Code V Programmer's Reference Manual IBM Infoprint 6500Line Matrix Printer: IGP Programmer's Reference Manual IBM Infoprint 6500Line Matrix Printer: Ethernet Interface User's Manual IBM Infoprint 6500 Line Matrix Printer: Warranty Manual, Non-Americas IBM Infoprint 6500 Line Matrix Printer: Safety Manual, Worldwide IBM Infoprint 6500 Line Matrix Printer: Softcopy SOLW...
Maintenance Manual
Page 29
... that load into flash memory. IGP** and Code V** Printronix** emulations are the maximum attainable under controlled test conditions. The IBM Infoprint 6500 Printer Family IMPORTANT The Infoprint 6500 line matrix printer family consists of an IBM Infoprint 6500 line matrix printer is contained on the controller board permits rapid access to use of permanent SDRAM, replaceable flash memory, and PCI...
... that load into flash memory. IGP** and Code V** Printronix** emulations are the maximum attainable under controlled test conditions. The IBM Infoprint 6500 Printer Family IMPORTANT The Infoprint 6500 line matrix printer family consists of an IBM Infoprint 6500 line matrix printer is contained on the controller board permits rapid access to use of permanent SDRAM, replaceable flash memory, and PCI...
Maintenance Manual
Page 30
This figure shows how to interpret printer model numbers. 30 The Infoprint 6500 Printer Family Model Number 6500-v05 6500-v5P 6500-v10 6500-v1P 6500-v15 6500-v20 * Lines Per Minute Print Speed of Draft Mode Text 500 LPM * 500 LPM 1000 LPM 1000 LPM 1500 LPM 2000 LPM ... 60 Hammers 60 Hammers 102 Hammers 126 Hammers How To Identify The Printer The model number of the printer indicates the printer family, rated maximum print speed, and type of enclosure. (See Figure 3.) Infoprint 6500 Printer Family 6500-v5P Speed Rating: v05 = 500 LPM v5P = 500 LPM v10 = 1000 LPM v1P = 1000 LPM v15...
This figure shows how to interpret printer model numbers. 30 The Infoprint 6500 Printer Family Model Number 6500-v05 6500-v5P 6500-v10 6500-v1P 6500-v15 6500-v20 * Lines Per Minute Print Speed of Draft Mode Text 500 LPM * 500 LPM 1000 LPM 1000 LPM 1500 LPM 2000 LPM ... 60 Hammers 60 Hammers 102 Hammers 126 Hammers How To Identify The Printer The model number of the printer indicates the printer family, rated maximum print speed, and type of enclosure. (See Figure 3.) Infoprint 6500 Printer Family 6500-v5P Speed Rating: v05 = 500 LPM v5P = 500 LPM v10 = 1000 LPM v1P = 1000 LPM v15...
Maintenance Manual
Page 34
...72 inch ("micro-step" function). Selects the option displayed on the LCD. Press to move the current print position up one line, as defined by current line spacing. Sets Top-Of-Form and moves paper downward from the tractor alignment notches to the next menu ("Scroll" function). This ... 5 Key or Indicator MENU CONFIG RETURN MICRO ↑ MICRO ↓ SCROLL ↑ SCROLL ↓ ENTER LINE FEED VIEW FORM FEED SET TOP OF FORM CANCEL EJECT STOP Function If the printer is configurable: refer to the User's Manual. If the configuration menus are locked, the LCD indicates the operator...
...72 inch ("micro-step" function). Selects the option displayed on the LCD. Press to move the current print position up one line, as defined by current line spacing. Sets Top-Of-Form and moves paper downward from the tractor alignment notches to the next menu ("Scroll" function). This ... 5 Key or Indicator MENU CONFIG RETURN MICRO ↑ MICRO ↓ SCROLL ↑ SCROLL ↓ ENTER LINE FEED VIEW FORM FEED SET TOP OF FORM CANCEL EJECT STOP Function If the printer is configurable: refer to the User's Manual. If the configuration menus are locked, the LCD indicates the operator...
Maintenance Manual
Page 49
... Panel Message 015 COMMUNICATION CHECK CHECK CABLE 016 INVALID COMMAND Display Messages Table 3. The printer detects a twinax protocol communications error and reports the error. 1. Verify that all other devices on the twinax line are working properly. (Refer to line problem determination procedures, as recommended by the host system.) If the message is not...
... Panel Message 015 COMMUNICATION CHECK CHECK CABLE 016 INVALID COMMAND Display Messages Table 3. The printer detects a twinax protocol communications error and reports the error. 1. Verify that all other devices on the twinax line are working properly. (Refer to line problem determination procedures, as recommended by the host system.) If the message is not...
Maintenance Manual
Page 53
... Parity, Data Terminal Ready, and Request to Send. Set printer serial interface parameters to match those of the host. 2. Set printer serial interface parameters to match those of the host. 2. Send a print job to line problem determination procedures, as recommended by the host system.) 53... Power off and unplug the printer. Check data cable connection and host system. (Refer to the printer. The printed output may contain random ? (question mark) ...
... Parity, Data Terminal Ready, and Request to Send. Set printer serial interface parameters to match those of the host. 2. Set printer serial interface parameters to match those of the host. 2. Send a print job to line problem determination procedures, as recommended by the host system.) 53... Power off and unplug the printer. Check data cable connection and host system. (Refer to the printer. The printed output may contain random ? (question mark) ...
Maintenance Manual
Page 54
...can also occur if the software in flash memory is corrupted. If the message appears, download the emulation software again. 2. Cycle power. The printer was not polled for one minute over a coax interface. If the message appears, replace the coax/twinax expansion board. Link-level code test ...detects a hardware failure on the coax/ twinax expansion board. Power off and unplug the printer Check data cable connection and host system. (Refer to line problem determination procedures, as recommended by the host system.) 1. Run the print job again. Run the print job ...
...can also occur if the software in flash memory is corrupted. If the message appears, download the emulation software again. 2. Cycle power. The printer was not polled for one minute over a coax interface. If the message appears, replace the coax/twinax expansion board. Link-level code test ...detects a hardware failure on the coax/ twinax expansion board. Power off and unplug the printer Check data cable connection and host system. (Refer to line problem determination procedures, as recommended by the host system.) 1. Run the print job again. Run the print job ...
Maintenance Manual
Page 83
...When the cable position is clear of the shuttle by hand to reduce the chance of the shuttle as follows: a. Power down and unplug the printer. 3. Plugging the HB power cable in past the shuttle cover to drop any of the hammer bank logic cable. b. Look in backwards can ...cable. If the problem persists, do the cable shorts test (page 254) on the printer. Mark a location reference line with a pencil across the paper scale and cover. If it in a "Table Mismatch" error. 5. Erase the pencil line. 83 Replace the hammer bank logic cable. NOTE: When reconnecting the HB power cable, ...
...When the cable position is clear of the shuttle by hand to reduce the chance of the shuttle as follows: a. Power down and unplug the printer. 3. Plugging the HB power cable in past the shuttle cover to drop any of the hammer bank logic cable. b. Look in backwards can ...cable. If the problem persists, do the cable shorts test (page 254) on the printer. Mark a location reference line with a pencil across the paper scale and cover. If it in a "Table Mismatch" error. 5. Erase the pencil line. 83 Replace the hammer bank logic cable. NOTE: When reconnecting the HB power cable, ...
Maintenance Manual
Page 137
...Disconnect the input data line from IBM First (page 231). 9. Cycle power. WLAN NIC REPLACE NIC 200 SOFTWARE ERROR* RECYCLE POWER Display Messages Table 3. If you to the appropriate error code for a 6500-v printer. If the message appears, download the latest code from IBM First (page 231).... 7. a. Message List Explanation Corrective Action The wireless NIC installed in the printer and power it with a NIC with the correct part...
...Disconnect the input data line from IBM First (page 231). 9. Cycle power. WLAN NIC REPLACE NIC 200 SOFTWARE ERROR* RECYCLE POWER Display Messages Table 3. If you to the appropriate error code for a 6500-v printer. If the message appears, download the latest code from IBM First (page 231).... 7. a. Message List Explanation Corrective Action The wireless NIC installed in the printer and power it with a NIC with the correct part...
Maintenance Manual
Page 149
...Level Support. No action required. XX% indicates the percentage of program that has been loaded. Operator Panel Message B54 ERROR: SDA LINE STUCK LOW B55 SEND PROGRAM TO EC BOOT DIAGNOSTICS CLEARING PROGRAM FROM FLASH DIAGNOSTIC PASSED DO NOT POWER OFF DOWNLOADING XX% Display Messages... Table 3. After replacing the controller board, DO NOT make the printer READY, but do not power the printer off the printer while software is loading can damage the flash memory. Status message: the printer is being deleted from IBM First (page 231). 3. Non-error status message. No action ...
...Level Support. No action required. XX% indicates the percentage of program that has been loaded. Operator Panel Message B54 ERROR: SDA LINE STUCK LOW B55 SEND PROGRAM TO EC BOOT DIAGNOSTICS CLEARING PROGRAM FROM FLASH DIAGNOSTIC PASSED DO NOT POWER OFF DOWNLOADING XX% Display Messages... Table 3. After replacing the controller board, DO NOT make the printer READY, but do not power the printer off the printer while software is loading can damage the flash memory. Status message: the printer is being deleted from IBM First (page 231). 3. Non-error status message. No action ...
Maintenance Manual
Page 164
The printer was not polled for one minute across a coax interface. No action required. Attach status message. No action required, unless you want to unlock the ENTER ... message. Non-error status message. No action required. 164 Non-error status message. No action required. Message List Explanation Corrective Action Printer state message: printer is offline, not in communication with host. Check cable connection and host system. (Refer to line problem determination procedures, as recommended by the host system.) No action required.
The printer was not polled for one minute across a coax interface. No action required. Attach status message. No action required, unless you want to unlock the ENTER ... message. Non-error status message. No action required. 164 Non-error status message. No action required. Message List Explanation Corrective Action Printer state message: printer is offline, not in communication with host. Check cable connection and host system. (Refer to line problem determination procedures, as recommended by the host system.) No action required.
Maintenance Manual
Page 187
... panel cables. If the cable is detected by the printer. Reconnect all stacker cables to the User's Manual.) 187 If the ON LINE indicator does not light, replace the stacker operator panel. 6. Do the following: 7. General Symptom List Symptom Printer does not detect presence of cables. c) Disconnect the...65, page 468.) d) Locate pin 1 of the stacker power cable between pins 3 and 4. Power off the printer. Replace any cable that is lit, press the ON LINE key and check that the ON LINE indicator lights on , the stacker is OK, go to the next step. 4. Plug in Appendix A.) e) ...
... panel cables. If the cable is detected by the printer. Reconnect all stacker cables to the User's Manual.) 187 If the ON LINE indicator does not light, replace the stacker operator panel. 6. Do the following: 7. General Symptom List Symptom Printer does not detect presence of cables. c) Disconnect the...65, page 468.) d) Locate pin 1 of the stacker power cable between pins 3 and 4. Power off the printer. Replace any cable that is lit, press the ON LINE key and check that the ON LINE indicator lights on , the stacker is OK, go to the next step. 4. Plug in Appendix A.) e) ...
Maintenance Manual
Page 193
... set too loose or too tightly print quality can be causing the problem. Rewind or install an approved IBM ribbon. If the ribbon does not track straight across them . 5. Power off and unplug the printer. Inspect the paper ironer. Clean the shuttle frame assembly. 4. Check that the customer's forms are loose, tighten... installed on its mounting pegs. Replace the hammer bank cover assembly if it too loose. If the paper ironer has slipped up into the print line, reposition the paper ironer. 7.
... set too loose or too tightly print quality can be causing the problem. Rewind or install an approved IBM ribbon. If the ribbon does not track straight across them . 5. Power off and unplug the printer. Inspect the paper ironer. Clean the shuttle frame assembly. 4. Check that the customer's forms are loose, tighten... installed on its mounting pegs. Replace the hammer bank cover assembly if it too loose. If the paper ironer has slipped up into the print line, reposition the paper ironer. 7.
Maintenance Manual
Page 195
... Download and install the latest code from dot row to dot row or line to line) 1. If the symptom is suspect. Power on the printer. After replacing the controller board, DO NOT make the printer READY, but proceed immediately to this procedure, replace the controller board (page...components as necessary. 4. General Symptom List Symptom Corrective Action Horizontal misalignment of characters (Dots or characters move left or right from IBM First (page 231). 14. If you encounter the failure after replacing the controller board, reinstall the original controller board and ...
... Download and install the latest code from dot row to dot row or line to line) 1. If the symptom is suspect. Power on the printer. After replacing the controller board, DO NOT make the printer READY, but proceed immediately to this procedure, replace the controller board (page...components as necessary. 4. General Symptom List Symptom Corrective Action Horizontal misalignment of characters (Dots or characters move left or right from IBM First (page 231). 14. If you encounter the failure after replacing the controller board, reinstall the original controller board and ...
Maintenance Manual
Page 196
... do the power supply operational check (page 258). Power off and unplug the printer. Disconnect the AC power cord and check the ground leads for electrical shorts (page 252). 6. b. Download and install the latest code from IBM First (page 231). 12. If it passes the check, go to the ...(page 319). Clear NVRAM (page 237). 11. Power on the printer in download mode and load flash memory (page 238). After replacing the controller board, DO NOT make sure the nut which secures the line filter ground line and the AC-In Power Supply cable leads to the appropriate error code...
... do the power supply operational check (page 258). Power off and unplug the printer. Disconnect the AC power cord and check the ground leads for electrical shorts (page 252). 6. b. Download and install the latest code from IBM First (page 231). 12. If it passes the check, go to the ...(page 319). Clear NVRAM (page 237). 11. Power on the printer in download mode and load flash memory (page 238). After replacing the controller board, DO NOT make sure the nut which secures the line filter ground line and the AC-In Power Supply cable leads to the appropriate error code...