Service Guide
Page 3
.... Manual Organization Chapter 1 provides a list of the Intel® Server System SR1690WB. Chapter 3 provides instructions on using the Intel® Server System SR1690WB. The rest of this server board. This includes how to navigate through the BIOS Setup screens, how to perform a BIOS update, and how to add and replace components on the Intel® Server System SR1690WB. In this chapter, you will find a list...
.... Manual Organization Chapter 1 provides a list of the Intel® Server System SR1690WB. Chapter 3 provides instructions on using the Intel® Server System SR1690WB. The rest of this server board. This includes how to navigate through the BIOS Setup screens, how to perform a BIOS update, and how to add and replace components on the Intel® Server System SR1690WB. In this chapter, you will find a list...
Service Guide
Page 11
... (Taiwan) ...92 KCC (Korea) ...92 Rack Mount Installation Guidelines 93 Power Cord Usage Guidelines 94 Product Ecology Compliance 95 Intel® Server System SR1690WB Service Guide xi Replacing the Backup Battery 56 Replacing the Power Supply 57 Removing the Power Supply 57 Installing the Power Supply 58... Removing the Rack Handles 60 Chapter 4: Server Utilities 61 Using the BIOS Setup Utility 61 Starting Setup ...61 If You Cannot Access Setup 61 Setup Menus ...61 Upgrading the BIOS ...63 Preparing for the Upgrade 63 Upgrading the BIOS ...64 Clearing the CMOS ...64 Resetting the...
... (Taiwan) ...92 KCC (Korea) ...92 Rack Mount Installation Guidelines 93 Power Cord Usage Guidelines 94 Product Ecology Compliance 95 Intel® Server System SR1690WB Service Guide xi Replacing the Backup Battery 56 Replacing the Power Supply 57 Removing the Power Supply 57 Installing the Power Supply 58... Removing the Rack Handles 60 Chapter 4: Server Utilities 61 Using the BIOS Setup Utility 61 Starting Setup ...61 If You Cannot Access Setup 61 Setup Menus ...61 Upgrading the BIOS ...63 Preparing for the Upgrade 63 Upgrading the BIOS ...64 Clearing the CMOS ...64 Resetting the...
Service Guide
Page 19
... For software to install it Intel® Server System SR1690WB Technical Product Specification can be found at: http://support.intel.com/support/motherboards/server/S5500WB/ Intel® Server System SR1690WB Technical Product Specification can be found at: http://support.intel.com/support/motherboards/server/S5500WB/ Intel® Server System SR1690WB Technical Product Specification Found at: http://support.intel.com/support/motherboards/server/S5500WB/ Intel® Server System SR1690WB Quick Start User's Guide...
... For software to install it Intel® Server System SR1690WB Technical Product Specification can be found at: http://support.intel.com/support/motherboards/server/S5500WB/ Intel® Server System SR1690WB Technical Product Specification can be found at: http://support.intel.com/support/motherboards/server/S5500WB/ Intel® Server System SR1690WB Technical Product Specification Found at: http://support.intel.com/support/motherboards/server/S5500WB/ Intel® Server System SR1690WB Quick Start User's Guide...
Service Guide
Page 20
...) Operating System Driver (for operating system drivers) http://support.intel.com/support/motherboards/server/S5500WB/ Firmware Update can be found at: http://support.intel.com/support/motherboards/server/S5500WB/ Diagnostics: Platform Confidence Test (PCT) Found at: http://support.intel.com/support/motherboards/server/S5500WB/ and available on the Intel®Server Deployment Toolkit 3.0 CD that ships with your system. 2 Intel® Server System SR1690WB Service...
...) Operating System Driver (for operating system drivers) http://support.intel.com/support/motherboards/server/S5500WB/ Firmware Update can be found at: http://support.intel.com/support/motherboards/server/S5500WB/ Diagnostics: Platform Confidence Test (PCT) Found at: http://support.intel.com/support/motherboards/server/S5500WB/ and available on the Intel®Server Deployment Toolkit 3.0 CD that ships with your system. 2 Intel® Server System SR1690WB Service...
Service Guide
Page 29
Configuration Jumpers A BMC Force Update J1B5 A D Normal Update Password Clear J1C2 B B C Normal Clear Password BIOS Recovery Mode J1C3 C Normal Recovery 5HVHW %,26 &RQÀJXUDWLRQ J1B4 D Normal Reset BIOS &RQÀJXUDWLRQ 9LGHR 0DVWHU J6A3 E Internal External 6HULDO ,QWHUIDFH J6A2 F DCD to DTR DSR to DTR ME BMC Update J7A2 AF003049 Intel® Server System SR1690WB Service Guide 11
Configuration Jumpers A BMC Force Update J1B5 A D Normal Update Password Clear J1C2 B B C Normal Clear Password BIOS Recovery Mode J1C3 C Normal Recovery 5HVHW %,26 &RQÀJXUDWLRQ J1B4 D Normal Reset BIOS &RQÀJXUDWLRQ 9LGHR 0DVWHU J6A3 E Internal External 6HULDO ,QWHUIDFH J6A2 F DCD to DTR DSR to DTR ME BMC Update J7A2 AF003049 Intel® Server System SR1690WB Service Guide 11
Service Guide
Page 30
... and user passwords are cleared on the next reset Normal System Operation (Default) The main system BIOS will not boot with a recovery BIOS image. Configuration Jumper Location 12 Intel® Server System SR1690WB Service Guide Jumper Name J8C1: BMC Force Update Pins 1-2 2-3 Password 1-2 Clear(J1C2) 2-3 BIOS 1-2 Recovery(J1C3) 2-3 Reset BIOS Configuration(J1 B4) Video Master(J6A3)e Serial Interface(J6A2) 1-2 2-3 1-2 2-3 1-2 2-3 None...
... and user passwords are cleared on the next reset Normal System Operation (Default) The main system BIOS will not boot with a recovery BIOS image. Configuration Jumper Location 12 Intel® Server System SR1690WB Service Guide Jumper Name J8C1: BMC Force Update Pins 1-2 2-3 Password 1-2 Clear(J1C2) 2-3 BIOS 1-2 Recovery(J1C3) 2-3 Reset BIOS Configuration(J1 B4) Video Master(J6A3)e Serial Interface(J6A2) 1-2 2-3 1-2 2-3 1-2 2-3 None...
Service Guide
Page 34
...to four SATA ports[0/1/2/3] with IDE Legacy mode and 2 SATA ports[4/5] with the accessory kit. 16 Intel® Server System SR1690WB Service Guide For information on how to install the Intel® RAID Activation Key AXXRAKSW5 accessory to enable RAID 5, see the documentation that is included with IDE... Storage Controller Configuration setup page, some of the server board. Note: For AHCI capability in EFI, the AHCI legacy Option ROM should be installed. The BIOS Setup utility provides multiple drive configuration options on the server board and to configure RAID. The industry-leading ...
...to four SATA ports[0/1/2/3] with IDE Legacy mode and 2 SATA ports[4/5] with the accessory kit. 16 Intel® Server System SR1690WB Service Guide For information on how to install the Intel® RAID Activation Key AXXRAKSW5 accessory to enable RAID 5, see the documentation that is included with IDE... Storage Controller Configuration setup page, some of the server board. Note: For AHCI capability in EFI, the AHCI legacy Option ROM should be installed. The BIOS Setup utility provides multiple drive configuration options on the server board and to configure RAID. The industry-leading ...
Service Guide
Page 36
...the time of power off is restored when the system is powered on until the BIOS clear it is off : System unplugged AC power on standby by the chipset. non-critical temp/ voltage threshold; Control Panel LED Functions LED Color System ID Blue System Status Green Green Amber Amber - Critical Alarm: Critical... failure, redundant power module failure, non-critical temperature and voltage AC power off due to a failure or configuration change that prevents the BIOS from running. 18 Intel® Server System SR1690WB Service Guide Table 4. or predictive power supply failure.
...the time of power off is restored when the system is powered on until the BIOS clear it is off : System unplugged AC power on standby by the chipset. non-critical temp/ voltage threshold; Control Panel LED Functions LED Color System ID Blue System Status Green Green Amber Amber - Critical Alarm: Critical... failure, redundant power module failure, non-critical temperature and voltage AC power off due to a failure or configuration change that prevents the BIOS from running. 18 Intel® Server System SR1690WB Service Guide Table 4. or predictive power supply failure.
Service Guide
Page 79
... on clearing the CMOS, see this condition, the BIOS loads default values for those features that contains user-selectable parameters. If a value cannot be changed for a link to the Intel® Server Board S5500WB Technical Product Specification where you have moved ... has adequate security rights, they can find details about specific BIOS setup screens. 4 Server Utilities Using the BIOS Setup Utility This section describes the BIOS Setup Utility options, which is used to change these parameters. See "Server System References" for any reason, the feature's value field is inaccessible...
... on clearing the CMOS, see this condition, the BIOS loads default values for those features that contains user-selectable parameters. If a value cannot be changed for a link to the Intel® Server Board S5500WB Technical Product Specification where you have moved ... has adequate security rights, they can find details about specific BIOS setup screens. 4 Server Utilities Using the BIOS Setup Utility This section describes the BIOS Setup Utility options, which is used to change these parameters. See "Server System References" for any reason, the feature's value field is inaccessible...
Service Guide
Page 80
...the user is pressed, all Setup fields are used to change the value of the current menu item to select the next value in the BIOS Setup menus. The keys have no effect if a submenu or pick list is used to Press Description Pressing on the other keyboard, but ... any field or selecting features of the key. The down - or Change Value - The plus key on any existing field values. 62 Intel® Server System SR1690WB Service Guide Left and right arrows The left and right arrow keys are set to where they were before was pressed without affecting any menu...
...the user is pressed, all Setup fields are used to change the value of the current menu item to select the next value in the BIOS Setup menus. The keys have no effect if a submenu or pick list is used to Press Description Pressing on the other keyboard, but ... any field or selecting features of the key. The down - or Change Value - The plus key on any existing field values. 62 Intel® Server System SR1690WB Service Guide Left and right arrows The left and right arrow keys are set to where they were before was pressed without affecting any menu...
Service Guide
Page 81
... were before was pressed without affecting any existing values. Intel® Server System SR1690WB Service Guide 63 In the unlikely event a BIOS error occurs during the BIOS upgrade process, you to the necessary firmware and BIOS updates software and instructions. Note: Do not skip step 2. Upgrading the BIOS The upgrade utility allows you may need these settings to...
... were before was pressed without affecting any existing values. Intel® Server System SR1690WB Service Guide 63 In the unlikely event a BIOS error occurs during the BIOS upgrade process, you to the necessary firmware and BIOS updates software and instructions. Note: Do not skip step 2. Upgrading the BIOS The upgrade utility allows you may need these settings to...
Service Guide
Page 82
... Upgrade Download the BIOS image file to reset the configuration RAM. Clearing the CMOS If you cannot access the BIOS setup screens, you enter Setup, check your settings, save your hard drive. Upgrading the BIOS Download the BIOS image file to the CMOS Clear Force Erase position, covering pins 2 and 3. 64 Intel® Server System SR1690WB Service Guide The...
... Upgrade Download the BIOS image file to reset the configuration RAM. Clearing the CMOS If you cannot access the BIOS setup screens, you enter Setup, check your settings, save your hard drive. Upgrading the BIOS Download the BIOS image file to the CMOS Clear Force Erase position, covering pins 2 and 3. 64 Intel® Server System SR1690WB Service Guide The...
Service Guide
Page 83
... clear jumper is lost or forgotten, moving the password reset jumper into the BIOS setup. Open the server chassis. 3. CMOS Clear J1B4 1-2: Default 2 2-3: Clear CMOS 3 BMC Force Update J1B5 1-2: Default 2 2-3: Enabled 3 Password Clear J1C2 1-2: Default 2 2-3: Password Clear 3 AF003214 Figure 51. Intel® Server System SR1690WB Service Guide 65 Reconnect the AC power and power up the...
... clear jumper is lost or forgotten, moving the password reset jumper into the BIOS setup. Open the server chassis. 3. CMOS Clear J1B4 1-2: Default 2 2-3: Clear CMOS 3 BMC Force Update J1B5 1-2: Default 2 2-3: Enabled 3 Password Clear J1C2 1-2: Default 2 2-3: Password Clear 3 AF003214 Figure 51. Intel® Server System SR1690WB Service Guide 65 Reconnect the AC power and power up the...
Service Guide
Page 84
The password is now cleared and you can reset it by going into the BIOS setup. Reconnect the AC power; Reconnect AC power and power up the system. 5. CMOS Clear J1B4 1-2: Default 2 2-3: Clear CMOS 3 BMC Force Update J1B5 1-2: Default 2 2-3: Enabled 3 Password Clear J1C2 1-2: Default 2 2-3: Password Clear 3 Figure 52. Password Recovery Jumper AF003214 66 Intel® Server System SR1690WB Service Guide 4. Power down the system and disconnect the AC power. 6. Return the Password Reset jumper to the Password Protect position, covering pins 1 and 2. power up the server. 7.
The password is now cleared and you can reset it by going into the BIOS setup. Reconnect the AC power; Reconnect AC power and power up the system. 5. CMOS Clear J1B4 1-2: Default 2 2-3: Clear CMOS 3 BMC Force Update J1B5 1-2: Default 2 2-3: Enabled 3 Password Clear J1C2 1-2: Default 2 2-3: Password Clear 3 Figure 52. Password Recovery Jumper AF003214 66 Intel® Server System SR1690WB Service Guide 4. Power down the system and disconnect the AC power. 6. Return the Password Reset jumper to the Password Protect position, covering pins 1 and 2. power up the server. 7.
Service Guide
Page 87
... Speed/Stepping/Spec CPU2 Speed/Stepping/Spec System BIOS Version HSC Firmware Version Chassis Model Intel® Server System SR1690WB 69 See the last page for space to include a detailed problem description Board / Chassis Information Baseboard Revision - Provide a brief description below. Date Submitted Company Name Contact Name Email Address Intel Server Product Priority (Critical, Hot, High, Low Brief...
... Speed/Stepping/Spec CPU2 Speed/Stepping/Spec System BIOS Version HSC Firmware Version Chassis Model Intel® Server System SR1690WB 69 See the last page for space to include a detailed problem description Board / Chassis Information Baseboard Revision - Provide a brief description below. Date Submitted Company Name Contact Name Email Address Intel Server Product Priority (Critical, Hot, High, Low Brief...
Service Guide
Page 91
...was executed. Given the bit is set in troubleshooting a system hang during the POST process, the Diagnostic LEDs can be used to the POST Code Diagnostic LEDs on the back edge of the server board. Diagnostic LED Placement Diagram Table 9. The POST ... LED #2 LED #1 LSB LED #0 73 The upper nibble bits are represented by Diagnostics LEDs #0, #1, #2 and #3. Appendix C: LED Decoder During the system boot process, the BIOS executes a number of platform configuration processes, each configuration routine is assigned a specific hex POST code number. POST LED 7 POST LED 6 POST LED 5 ...
...was executed. Given the bit is set in troubleshooting a system hang during the POST process, the Diagnostic LEDs can be used to the POST Code Diagnostic LEDs on the back edge of the server board. Diagnostic LED Placement Diagram Table 9. The POST ... LED #2 LED #1 LSB LED #0 73 The upper nibble bits are represented by Diagnostics LEDs #0, #1, #2 and #3. Appendix C: LED Decoder During the system boot process, the BIOS executes a number of platform configuration processes, each configuration routine is assigned a specific hex POST code number. POST LED 7 POST LED 6 POST LED 5 ...
Service Guide
Page 93
... halted) 1 1 1 0 1 0 0 1 Unsupported or invalid DIMM configuration (system halted) 1 1 1 0 1 0 1 0 DIMM training sequence failed (system halted) 1 1 1 0 1 0 1 1 Memory test failed (system halted) 1 1 1 0 1 1 0 0 Unsupported or invalid DIMM configuration (system halted) 1 1 1 0 1 1 0 1 Unsupported or invalid DIMM configuration (system halted) 1 1 1 0 1 0 1 1 DIMM with corrupted SPD data detected (system halted) Intel® Server System SR1690WB Service Guide 75 0x22h 0x23h 0x24h 0x25h 0x26h 0x27h 0x28h 0xE4h 0xE6h 0xE8h 0xE9h...
... halted) 1 1 1 0 1 0 0 1 Unsupported or invalid DIMM configuration (system halted) 1 1 1 0 1 0 1 0 DIMM training sequence failed (system halted) 1 1 1 0 1 0 1 1 Memory test failed (system halted) 1 1 1 0 1 1 0 0 Unsupported or invalid DIMM configuration (system halted) 1 1 1 0 1 1 0 1 Unsupported or invalid DIMM configuration (system halted) 1 1 1 0 1 0 1 1 DIMM with corrupted SPD data detected (system halted) Intel® Server System SR1690WB Service Guide 75 0x22h 0x23h 0x24h 0x25h 0x26h 0x27h 0x28h 0xE4h 0xE6h 0xE8h 0xE9h...
Service Guide
Page 99
... EFI driver execution phase (DXE) 0xE5h 1 1 1 0 0 1 0 1 Started dispatching drivers 0xE6h 1 1 1 0 0 1 1 0 Started connecting drivers DXE Drivers 0xE7h 1 1 1 0 1 1 0 1 Waiting for user input 0xE8h 1 1 1 0 1 0 0 0 Checking password 0xE9h 1 1 1 0 1 0 0 1 Entering BIOS setup 0xEAh 1 1 1 0 1 1 0 0 Flash Update 0xEBh 1 1 1 0 1 1 0 1 Legacy Option ROM Initialization 0xECh 1 1 1 0 1 0 0 0 DXE Drivers initialized Intel® Server System SR1690WB Service Guide 81
... EFI driver execution phase (DXE) 0xE5h 1 1 1 0 0 1 0 1 Started dispatching drivers 0xE6h 1 1 1 0 0 1 1 0 Started connecting drivers DXE Drivers 0xE7h 1 1 1 0 1 1 0 1 Waiting for user input 0xE8h 1 1 1 0 1 0 0 0 Checking password 0xE9h 1 1 1 0 1 0 0 1 Entering BIOS setup 0xEAh 1 1 1 0 1 1 0 0 Flash Update 0xEBh 1 1 1 0 1 1 0 1 Legacy Option ROM Initialization 0xECh 1 1 1 0 1 0 0 0 DXE Drivers initialized Intel® Server System SR1690WB Service Guide 81
Service Guide
Page 101
... it to get the latest and most complete technical support information on Intel® server boards, server chassis, server RAID controller cards, and Intel®Server System SR1690WB Service Guide Server Management at http://supportmail.intel.com/scripts-emf/welcome.aspx 3. Appendix D: Getting Help If you encounter...your issue, send an e-mail to Intel's technical support center using one of the support phone numbers available at the support site includes: - Server and chassis accessory parts list for ordering upgrades or spare parts - Latest BIOS, firmware, drivers and utilities -
... it to get the latest and most complete technical support information on Intel® server boards, server chassis, server RAID controller cards, and Intel®Server System SR1690WB Service Guide Server Management at http://supportmail.intel.com/scripts-emf/welcome.aspx 3. Appendix D: Getting Help If you encounter...your issue, send an e-mail to Intel's technical support center using one of the support phone numbers available at the support site includes: - Server and chassis accessory parts list for ordering upgrades or spare parts - Latest BIOS, firmware, drivers and utilities -