Troubleshooting Guide
Page 1
... in the job. The specified tray is secure. See the drivers CD or the Lexmark Web site for information. Job takes longer than expected to the printer and the host computer, print server, option, or other network device. Checking an unresponsive printer If the printer is not responding, first make sure you are using a recommended...
... in the job. The specified tray is secure. See the drivers CD or the Lexmark Web site for information. Job takes longer than expected to the printer and the host computer, print server, option, or other network device. Checking an unresponsive printer If the printer is not responding, first make sure you are using a recommended...
Troubleshooting Guide
Page 2
...the mailbox, it is securely connected to Off from the Setup Menu. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for more information. The printer does not have enough memory Add printer memory or an optional hard disk. Solving option problems If an option does not...and in Hex Trace mode. Option Action 5-bin mailbox Make sure the connection between the 5-bin mailbox and the printer is set correctly in the Finishing Menu or through the printer driver. Page Protect is secure. If Ready Hex appears on the menu settings page, but print media jams when ...
...the mailbox, it is securely connected to Off from the Setup Menu. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for more information. The printer does not have enough memory Add printer memory or an optional hard disk. Solving option problems If an option does not...and in Hex Trace mode. Option Action 5-bin mailbox Make sure the connection between the 5-bin mailbox and the printer is set correctly in the Finishing Menu or through the printer driver. Page Protect is secure. If Ready Hex appears on the menu settings page, but print media jams when ...
Troubleshooting Guide
Page 4
...job, or change the Paper Weight and Paper Texture settings in the Paper menu. • Verify the print media is selected. 1 Turn the printer off the page • If you solve print quality problems. If these suggestions still do not load print media that requires adjustment or replacement. See... menu. • Verify the correct print media is being used. • Verify you are using the correct printer drivers. • Verify the environment is too light. • The toner may have a printer part that is smaller than the page size of the media. • If the pick pad is selected, ...
...job, or change the Paper Weight and Paper Texture settings in the Paper menu. • Verify the print media is selected. 1 Turn the printer off the page • If you solve print quality problems. If these suggestions still do not load print media that requires adjustment or replacement. See... menu. • Verify the correct print media is being used. • Verify you are using the correct printer drivers. • Verify the environment is too light. • The toner may have a printer part that is smaller than the page size of the media. • If the pick pad is selected, ...
Troubleshooting Guide
Page 5
...fonts, verify the fonts are supported by gripping the handles with both hands. To utilize the remaining toner, remove the cartridge by the printer, the host computer, and the software application. • Verify the print media type and print tray type settings match. •...• Verify the environment is installed correctly. When the print remains faded replace the print cartridge. • If you are using the correct printer drivers. • Verify the environment is Class B. • Replace the charge rolls. • Replace the print cartridge. Repeat this procedure multiple ...
...fonts, verify the fonts are supported by gripping the handles with both hands. To utilize the remaining toner, remove the cartridge by the printer, the host computer, and the software application. • Verify the print media type and print tray type settings match. •...• Verify the environment is installed correctly. When the print remains faded replace the print cartridge. • If you are using the correct printer drivers. • Verify the environment is Class B. • Replace the charge rolls. • Replace the print cartridge. Repeat this procedure multiple ...
User's Guide
Page 11
... and Windows 98 (first edition) Serial printing Macintosh UNIX/Linux Go to install drivers depends on the Lexmark Web site at www.lexmark.com. Drivers are also available in the Run dialog (where D is a printer attached to install the custom printer driver and obtain enhanced printer features and functionality. If the CD does not launch automatically, click Start...
... and Windows 98 (first edition) Serial printing Macintosh UNIX/Linux Go to install drivers depends on the Lexmark Web site at www.lexmark.com. Drivers are also available in the Run dialog (where D is a printer attached to install the custom printer driver and obtain enhanced printer features and functionality. If the CD does not launch automatically, click Start...
User's Guide
Page 12
... Suggested option is the letter of the custom printer driver on the screen. The Plug and Play screen will not appear for local printing 2 Click Install Printer and Software. Follow the instructions on the drivers CD. Windows 12 Note: USB support is...for the drivers to the Add Printer Wizard. 3 Click Start Æ Settings Æ Printers, and double-click Add Printer. Note: Some Windows operating systems require administrative access to install printer drivers on the printer. Note: Some Windows operating systems require administrative access to install printer drivers on the...
... Suggested option is the letter of the custom printer driver on the screen. The Plug and Play screen will not appear for local printing 2 Click Install Printer and Software. Follow the instructions on the drivers CD. Windows 12 Note: USB support is...for the drivers to the Add Printer Wizard. 3 Click Start Æ Settings Æ Printers, and double-click Add Printer. Note: Some Windows operating systems require administrative access to install printer drivers on the printer. Note: Some Windows operating systems require administrative access to install printer drivers on the...
User's Guide
Page 13
... press . a Press on the operator panel. 2 Press until press . Windows 13 Note: Keep this : 1 Set serial parameters in the printer. 2 Install a printer driver on the attached computer. 3 Match the serial settings in the printer 1 Press on the operator panel. Note: For information about serial menus and messages, see the publications CD that shipped with...
... press . a Press on the operator panel. 2 Press until press . Windows 13 Note: Keep this : 1 Set serial parameters in the printer. 2 Install a printer driver on the attached computer. 3 Match the serial settings in the printer 1 Press on the operator panel. Note: For information about serial menus and messages, see the publications CD that shipped with...
User's Guide
Page 14
...the exact same serial parameters in the printer. Look for local printing Installing a printer driver A printer driver must exactly match the serial parameters set the serial parameters in Using Windows 95 and Windows 98 (first edition). 1 Insert the drivers CD. Note: Your operating system may...Click PORT: , and select the desired communications port (COM1 or COM2). 10 Click Finish to the printer driver. b Select the newly added printer. Windows 14 a Click Start Æ Settings Æ Printers. c Click File Æ Properties. Note: Windows 95 and Windows 98 (first edition) users should...
...the exact same serial parameters in the printer. Look for local printing Installing a printer driver A printer driver must exactly match the serial parameters set the serial parameters in Using Windows 95 and Windows 98 (first edition). 1 Insert the drivers CD. Note: Your operating system may...Click PORT: , and select the desired communications port (COM1 or COM2). 10 Click Finish to the printer driver. b Select the newly added printer. Windows 14 a Click Start Æ Settings Æ Printers. c Click File Æ Properties. Note: Windows 95 and Windows 98 (first edition) users should...
User's Guide
Page 16
... Ray appliances and Sun workstations. All the printer driver packages support local printing using Lexmark printers in the original Printer (USB) window. 7 In the PostScript Printer Description (PPD) File section, click Auto Setup. Visit the Lexmark Web site at www.lexmark.com. The printer is supported on . 6 Select the name of the printer, and click OK. UNIX/Linux Local printing...
... Ray appliances and Sun workstations. All the printer driver packages support local printing using Lexmark printers in the original Printer (USB) window. 7 In the PostScript Printer Description (PPD) File section, click Auto Setup. Visit the Lexmark Web site at www.lexmark.com. The printer is supported on . 6 Select the name of the printer, and click OK. UNIX/Linux Local printing...
User's Guide
Page 18
...; Programs Æ Command prompt (or Accessories Æ Command prompt if using Windows 2000). Supported printer drivers • Windows system printer driver • Lexmark custom printer driver Updated system and custom drivers are assigned and verified, install the printer on the Lexmark Web site at www.lexmark.com. Using a custom network port provides enhanced functionality, such as an LPR or a Standard TCP...
...; Programs Æ Command prompt (or Accessories Æ Command prompt if using Windows 2000). Supported printer drivers • Windows system printer driver • Lexmark custom printer driver Updated system and custom drivers are assigned and verified, install the printer on the Lexmark Web site at www.lexmark.com. Using a custom network port provides enhanced functionality, such as an LPR or a Standard TCP...
User's Guide
Page 19
...heading. b Select Lexmark Enhanced TCP/IP Port, and enter the information to accept the license agreement. 4 Select Suggested, and click Next. 5 Select Network Attach, and click Next. This can be "shared" so that other network computers can print to it. Printer 2 Click Install Printer and Software. ... Windows NT 4.0, 20 Windows 2000, Windows XP, or Windows Server 2003 Direct printing using a local cable, such as USB. • Printer drivers are typically installed on each network computer. Note: If the IP address is not listed: a Click Add Port. After the port is set...
...heading. b Select Lexmark Enhanced TCP/IP Port, and enter the information to accept the license agreement. 4 Select Suggested, and click Next. 5 Select Network Attach, and click Next. This can be "shared" so that other network computers can print to it. Printer 2 Click Install Printer and Software. ... Windows NT 4.0, 20 Windows 2000, Windows XP, or Windows Server 2003 Direct printing using a local cable, such as USB. • Printer drivers are typically installed on each network computer. Note: If the IP address is not listed: a Click Add Port. After the port is set...
User's Guide
Page 20
..., or Windows Server 2003 computer (which will not appear for shared printing: Server Printer 1 Install a custom printer driver. It may appear to make sure the printer was successfully shared. • The printer object in step 2: "Share the printer on the network." f Close the drivers CD installer application. Note: USB support is the default installation for network printing...
..., or Windows Server 2003 computer (which will not appear for shared printing: Server Printer 1 Install a custom printer driver. It may appear to make sure the printer was successfully shared. • The printer object in step 2: "Share the printer on the network." f Close the drivers CD installer application. Note: USB support is the default installation for network printing...
User's Guide
Page 21
... to be copied from the server computer to the client computer and for network printing Install the printer driver (or subset) on the Windows desktop of the client computer. 2 Locate the host name of driver modifications. Network clients retain control of the server computer, and double-click the host name. 3 Right-click the...
... to be copied from the server computer to the client computer and for network printing Install the printer driver (or subset) on the Windows desktop of the client computer. 2 Locate the host name of driver modifications. Network clients retain control of the server computer, and double-click the host name. 3 Right-click the...
User's Guide
Page 24
... a downloadable software package on the Lexmark Web site at www.lexmark.com. These packages are available on the drivers CD and on the Lexmark Web site at www.lexmark.com for a complete list of the menu is also available in the PostScript Printer Description (PPD) file portion of...- If you don't know which zone to select, look on the drivers CD. If the PPD file displayed in a NetWare environment, launch the drivers CD, and click View Documentation. Lexmark provides a printer driver package for the printer, printer setup is an icon next to select, look on the Network Setup ...
... a downloadable software package on the Lexmark Web site at www.lexmark.com. These packages are available on the drivers CD and on the Lexmark Web site at www.lexmark.com for a complete list of the menu is also available in the PostScript Printer Description (PPD) file portion of...- If you don't know which zone to select, look on the drivers CD. If the PPD file displayed in a NetWare environment, launch the drivers CD, and click View Documentation. Lexmark provides a printer driver package for the printer, printer setup is an icon next to select, look on the Network Setup ...
User's Guide
Page 36
...or Setup from a software application, a window representing the printer driver opens. You may need to see our Lexmark Web site at http:// support.lexmark.com, and click KnowledgeBase to the printer. Print settings selected from the driver override the default settings selected from a USB flash memory ... • Hi-Speed USB devices must use the Lexmark custom printer drivers supplied with the printer. To print a job from a typical Windows application: 1 Open the file you want to print or the number of the available printer settings you can then select the appropriate settings for...
...or Setup from a software application, a window representing the printer driver opens. You may need to see our Lexmark Web site at http:// support.lexmark.com, and click KnowledgeBase to the printer. Print settings selected from the driver override the default settings selected from a USB flash memory ... • Hi-Speed USB devices must use the Lexmark custom printer drivers supplied with the printer. To print a job from a typical Windows application: 1 Open the file you want to print or the number of the available printer settings you can then select the appropriate settings for...
User's Guide
Page 43
...labels, and envelopes. until the appears next to the type of action you have difficulty, click Help, and then follow the driver instructions. b Click Properties (or Options, Printer, or Setup, depending on ) from the Paper pop-up menu, and then click OK. Select the size of the ...list box. e f g Mac OS 9 a b c d e Mac OS X a b c Select the media type (transparencies, envelopes, and so on the application) to view the printer driver settings. Select the size of the specialty media from the Paper Size list box. The last four are sometimes referred to as usual. Follow these...
...labels, and envelopes. until the appears next to the type of action you have difficulty, click Help, and then follow the driver instructions. b Click Properties (or Options, Printer, or Setup, depending on ) from the Paper pop-up menu, and then click OK. Select the size of the ...list box. e f g Mac OS 9 a b c d e Mac OS X a b c Select the media type (transparencies, envelopes, and so on the application) to view the printer driver settings. Select the size of the specialty media from the Paper Size list box. The last four are sometimes referred to as usual. Follow these...
User's Guide
Page 70
...Lexmark Web site at www.lexmark.com. For detailed information, see the Card Stock & Label Guide, which is 25% or less. See Identifying and linking output bins for information about transparency compatibility with 100% cotton content must be set the Paper Type to Transparency from the printer driver...emissions. • To prevent print quality problems, avoid getting fingerprints on the source you are considering using with laser printers that are considering before buying large quantities. Understanding paper and specialty media guidelines • Multiple-part forms or documents...
...Lexmark Web site at www.lexmark.com. For detailed information, see the Card Stock & Label Guide, which is 25% or less. See Identifying and linking output bins for information about transparency compatibility with 100% cotton content must be set the Paper Type to Transparency from the printer driver...emissions. • To prevent print quality problems, avoid getting fingerprints on the source you are considering using with laser printers that are considering before buying large quantities. Understanding paper and specialty media guidelines • Multiple-part forms or documents...
User's Guide
Page 71
...labels that have any exposed adhesive when the flap is not possible, a 1.6 mm (0.1 in the Paper menu. If you are considering using with laser printers. For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on labels: • Set the Paper ... the Lexmark Web site at a time in the sealed or closed position. - For vinyl labels, set the Paper Type to Labels, the Labels Texture to Smooth, and the Label Weight to Heavy or set the Paper Size/Type from the printer operator panel, the printer driver, the Local Printer Setup...
...labels that have any exposed adhesive when the flap is not possible, a 1.6 mm (0.1 in the Paper menu. If you are considering using with laser printers. For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on labels: • Set the Paper ... the Lexmark Web site at a time in the sealed or closed position. - For vinyl labels, set the Paper Type to Labels, the Labels Texture to Smooth, and the Label Weight to Heavy or set the Paper Size/Type from the printer operator panel, the printer driver, the Local Printer Setup...
User's Guide
Page 72
...sheets of paper. 2 Wait approximately five seconds. 3 Print five more sheets of paper. Preprinting introduces semi-liquid and volatile components into the printer. Storing print media Use the following steps to avoid paper feeding problems and uneven print quality. • Store paper in an environment where the... not place anything on the preferred weight and for information on top of paper packages. • Store paper in the Local Printer Setup Utility, or from the printer driver, in its original wrapper until you are considering using card stock that have exposed adhesive.
...sheets of paper. 2 Wait approximately five seconds. 3 Print five more sheets of paper. Preprinting introduces semi-liquid and volatile components into the printer. Storing print media Use the following steps to avoid paper feeding problems and uneven print quality. • Store paper in an environment where the... not place anything on the preferred weight and for information on top of paper packages. • Store paper in the Local Printer Setup Utility, or from the printer driver, in its original wrapper until you are considering using card stock that have exposed adhesive.
User's Guide
Page 75
...Ready Tray 1 Low View Supplies Toner Low Staples OK Conserving supplies Several settings in a busy state. Duplex printing is required. Maintaining the printer Determining the status of paper. For more page images on the publications CD. Combined with the duplex setting, Multipage Print lets you know ...paper (16 images on the front and 16 on both sides of a sheet of supplies The printer operator panel alerts you can view the status of your software application or printer driver to 10 (darkest setting). It lets you print on the back). Supply Toner Print media ...
...Ready Tray 1 Low View Supplies Toner Low Staples OK Conserving supplies Several settings in a busy state. Duplex printing is required. Maintaining the printer Determining the status of paper. For more page images on the publications CD. Combined with the duplex setting, Multipage Print lets you know ...paper (16 images on the front and 16 on both sides of a sheet of supplies The printer operator panel alerts you can view the status of your software application or printer driver to 10 (darkest setting). It lets you print on the back). Supply Toner Print media ...