Installation Guide
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... product, get help, access the latest downloads and user manuals, and join our community. Quick Start 2.5 Gbps Ultra-High Speed Cable Modem Model CM2000 Package contents Cable modem Ethernet cable Power adapter BEFORE RETURNING THIS PRODUCT TO THE STORE FOR ANY REASON, call NETGEAR Technical Support at 1-866-874-8924. The cable modem...
... product, get help, access the latest downloads and user manuals, and join our community. Quick Start 2.5 Gbps Ultra-High Speed Cable Modem Model CM2000 Package contents Cable modem Ethernet cable Power adapter BEFORE RETURNING THIS PRODUCT TO THE STORE FOR ANY REASON, call NETGEAR Technical Support at 1-866-874-8924. The cable modem...
User Manual
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User Manual Nighthawk® 2.5Gbps Multi-Gig Speed Cable Modem Model CM2000 May 2020 202-12065-01 NETGEAR, Inc. 350 E. Plumeria Drive San Jose, CA 95134, USA
User Manual Nighthawk® 2.5Gbps Multi-Gig Speed Cable Modem Model CM2000 May 2020 202-12065-01 NETGEAR, Inc. 350 E. Plumeria Drive San Jose, CA 95134, USA
User Manual
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...user manuals, and join our community. See the regulatory compliance document before connecting the power supply. We recommend that Coaxial cable shield shall connected to the grounding system of the building, as close to Section 820-93 of NETGEAR, Inc. NETGEAR and the NETGEAR ...of cable entry as practical 2 Any non-NETGEAR trademarks are trademarks of the National Electrical Code which provide guidelines for technical support. Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Support Thank you use only official NETGEAR support resources. Compliance and Conformity For regulatory ...
...user manuals, and join our community. See the regulatory compliance document before connecting the power supply. We recommend that Coaxial cable shield shall connected to the grounding system of the building, as close to Section 820-93 of NETGEAR, Inc. NETGEAR and the NETGEAR ...of cable entry as practical 2 Any non-NETGEAR trademarks are trademarks of the National Electrical Code which provide guidelines for technical support. Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Support Thank you use only official NETGEAR support resources. Compliance and Conformity For regulatory ...
User Manual
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1 Hardware Setup This chapter covers the following topics: • Front Panel and LEDs • Rear Panel • Label • System Requirements • Install and Activate Your Cable Modem For more information about the topics covered in this manual, visit the support website at support.netgear.com. 4
1 Hardware Setup This chapter covers the following topics: • Front Panel and LEDs • Rear Panel • Label • System Requirements • Install and Activate Your Cable Modem For more information about the topics covered in this manual, visit the support website at support.netgear.com. 4
User Manual
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The following table lists and describes each LED on the front. Front panel You can use the LEDs to verify status and connections. Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Front Panel and LEDs The cable modem provides status LEDs on the cable modem. Hardware Setup 5 User Manual Figure 1.
The following table lists and describes each LED on the front. Front panel You can use the LEDs to verify status and connections. Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Front Panel and LEDs The cable modem provides status LEDs on the cable modem. Hardware Setup 5 User Manual Figure 1.
User Manual
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...for an upstream channel. • Off. A 1 Gbps connection is supplied to the cable modem. • Solid red. Hardware Setup 6 User Manual No power is established. • Blinking white. For more information about this condition, see Use LEDs to the cable modem. • Off. ...A 2.5 Gbps connection is locked. • Solid white. Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Table 1. One upstream channel is established. • Blinking blue. The cable modem is synchronizing with the...
...for an upstream channel. • Off. A 1 Gbps connection is supplied to the cable modem. • Solid red. Hardware Setup 6 User Manual No power is established. • Blinking white. For more information about this condition, see Use LEDs to the cable modem. • Off. ...A 2.5 Gbps connection is locked. • Solid white. Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Table 1. One upstream channel is established. • Blinking blue. The cable modem is synchronizing with the...
User Manual
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... port. For installation and activation, connect a computer to bottom, the back panel contains the following components: • Reset button. Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Figure 2. Hardware Setup 7 User Manual If the Reset button is pressed for at least seven seconds, the Power LED blinks white and the cable modem...
... port. For installation and activation, connect a computer to bottom, the back panel contains the following components: • Reset button. Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Figure 2. Hardware Setup 7 User Manual If the Reset button is pressed for at least seven seconds, the Power LED blinks white and the cable modem...
User Manual
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Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem • Coaxial cable port. Figure 3. Windows XP - Mac OS - Connect the power adapter that came in the product package to a cable wall outlet. • DC power connector. Windows 2000 - Firefox 2.0 or later Hardware Setup 8 User Manual Connect the cable port to the DC power connector...
Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem • Coaxial cable port. Figure 3. Windows XP - Mac OS - Connect the power adapter that came in the product package to a cable wall outlet. • DC power connector. Windows 2000 - Firefox 2.0 or later Hardware Setup 8 User Manual Connect the cable port to the DC power connector...
User Manual
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... cable modem and plug the power adapter into the same outlet. 2. Connect a computer to 10 minutes. 5. Reboot the computer. 7. Hardware Setup 9 User Manual Connect the power adapter to connect the cable port on the cable modem. 6. The cable modem comes online when the Internet LED stops blinking and... Activate Your Internet Service on page 10. Turn off and disconnect existing modems and routers. When the startup is tightly connected. 3. Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem - Connect a coaxial cable. Wait for the cable modem to a computer: 1.
... cable modem and plug the power adapter into the same outlet. 2. Connect a computer to 10 minutes. 5. Reboot the computer. 7. Hardware Setup 9 User Manual Connect the power adapter to connect the cable port on the cable modem. 6. The cable modem comes online when the Internet LED stops blinking and... Activate Your Internet Service on page 10. Turn off and disconnect existing modems and routers. When the startup is tightly connected. 3. Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem - Connect a coaxial cable. Wait for the cable modem to a computer: 1.
User Manual
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...modem MAC address, which is contact information for cable Internet providers that support your Internet service, gather the following is on page 11. Table 2. Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Note: After you install and activate the cable modem, you activate your cable modem. Activate Your Internet Service Before... (1-855-633-4226) Optimum https://install.optimum.com/JointInstall/ 1-877-810-6750 Sparklight https://support.sparklight.com/ 1-877-692-2253 Hardware Setup 10 User Manual For more information, see Connect Your Cable Modem to the cable modem.
...modem MAC address, which is contact information for cable Internet providers that support your Internet service, gather the following is on page 11. Table 2. Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Note: After you install and activate the cable modem, you activate your cable modem. Activate Your Internet Service Before... (1-855-633-4226) Optimum https://install.optimum.com/JointInstall/ 1-877-810-6750 Sparklight https://support.sparklight.com/ 1-877-692-2253 Hardware Setup 10 User Manual For more information, see Connect Your Cable Modem to the cable modem.
User Manual
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Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Table 2. Cable Internet provider contact information (Continued) Cable Internet Provider Spectrum Xfinity Contact Information https://activate.spectrum.net/ 1-833-... Your Cable Modem to activate your Internet service using the instructions on your cable Internet provider's website, call your Internet service: 1. Hardware Setup 11 User Manual Visit your cable Internet provider's website and follow the onscreen instructions to activate your Internet service, you are unable to a Router After Installation and Activation...
Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Table 2. Cable Internet provider contact information (Continued) Cable Internet Provider Spectrum Xfinity Contact Information https://activate.spectrum.net/ 1-833-... Your Cable Modem to activate your Internet service using the instructions on your cable Internet provider's website, call your Internet service: 1. Hardware Setup 11 User Manual Visit your cable Internet provider's website and follow the onscreen instructions to activate your Internet service, you are unable to a Router After Installation and Activation...
User Manual
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... your router, see the documentation that came with your cable modem to the WAN or Internet port on the router. 4. Power on the router. 3. Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem To connect your router. Wait for the Internet LED to the router. Connect a computer to stop blinking and light...
... your router, see the documentation that came with your cable modem to the WAN or Internet port on the router. 4. Power on the router. 3. Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem To connect your router. Wait for the Internet LED to the router. Connect a computer to stop blinking and light...
User Manual
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Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Log in to the cable modem To log in to your router using an Ethernet connection, and then connect a ... for the user name admin: 1. A login window opens. 4. Enter the admin user name and password. The BASIC Home page displays. Manage Your Network 14 User Manual The ideal password contains no dictionary words from a computer that is connected to your cable modem. A login window opens. 3. The default password is printed on...
Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Log in to the cable modem To log in to your router using an Ethernet connection, and then connect a ... for the user name admin: 1. A login window opens. 4. Enter the admin user name and password. The BASIC Home page displays. Manage Your Network 14 User Manual The ideal password contains no dictionary words from a computer that is connected to your cable modem. A login window opens. 3. The default password is printed on...
User Manual
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...user name is initialized. The user name and password are saved. The Startup Procedure section displays the initialization progress. Manage Your Network 15 User Manual The Cable Connection page displays. Select ADVANCED > Administration > Set Password. Type the old password, and type the new password twice. 6. ...on the number of channels that is connected to your Internet provider uses. Enter the admin user name and password. Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem 4. The time is displayed after the cable modem is admin. The cable modem ...
...user name is initialized. The user name and password are saved. The Startup Procedure section displays the initialization progress. Manage Your Network 15 User Manual The Cable Connection page displays. Select ADVANCED > Administration > Set Password. Type the old password, and type the new password twice. 6. ...on the number of channels that is connected to your Internet provider uses. Enter the admin user name and password. Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem 4. The time is displayed after the cable modem is admin. The cable modem ...
User Manual
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... logs capture important cable modem events. A login window opens. 3. The severity for this event. 5. The Event Log page displays the following information: • Time. Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem View cable modem status To view cable modem status and usage information: 1. Click the ADVANCED tab. Launch a web browser... from a computer that is connected to your cable modem. The user name is admin. A description of this event. • Description. Manage Your Network 16 User Manual
... logs capture important cable modem events. A login window opens. 3. The severity for this event. 5. The Event Log page displays the following information: • Time. Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem View cable modem status To view cable modem status and usage information: 1. Click the ADVANCED tab. Launch a web browser... from a computer that is connected to your cable modem. The user name is admin. A description of this event. • Description. Manage Your Network 16 User Manual
User Manual
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Click the Apply button. A login window opens. Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Specify the cable connection starting frequency The starting frequency, contact your Internet provider. Launch a web browser from a computer that....100.1. For most Internet connections, you must enter a starting frequency is printed on your cable Internet provider. 6. A login window opens. 3. Manage Your Network 17 User Manual If you do not need to your cable modem. 2. To change the starting frequency: 1. Enter http://192.168.100.1. Enter the admin user name and...
Click the Apply button. A login window opens. Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Specify the cable connection starting frequency The starting frequency, contact your Internet provider. Launch a web browser from a computer that....100.1. For most Internet connections, you must enter a starting frequency is printed on your cable Internet provider. 6. A login window opens. 3. Manage Your Network 17 User Manual If you do not need to your cable modem. 2. To change the starting frequency: 1. Enter http://192.168.100.1. Enter the admin user name and...
User Manual
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... the Reset button on the back panel. The BASIC Home page displays. 4. The user name and password are case-sensitive. Manage Your Network 18 User Manual Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem 3. Click the ADVANCED tab. After you can use the Reset button on the back panel of the cable...
... the Reset button on the back panel. The BASIC Home page displays. 4. The user name and password are case-sensitive. Manage Your Network 18 User Manual Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem 3. Click the ADVANCED tab. After you can use the Reset button on the back panel of the cable...
User Manual
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Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Use the reset button on the product label. This process takes about one minute. To reset the cable modem ... password are case-sensitive. When the reset is reset to factory default settings. Do not turn off the cable modem. Manage Your Network 19 User Manual To reset the cable modem to factory default settings using the Reset button: 1. The configuration is connected to factory default settings. Use the factory reset...
Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Use the reset button on the product label. This process takes about one minute. To reset the cable modem ... password are case-sensitive. When the reset is reset to factory default settings. Do not turn off the cable modem. Manage Your Network 19 User Manual To reset the cable modem to factory default settings using the Reset button: 1. The configuration is connected to factory default settings. Use the factory reset...
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Troubleshooting 21 User Manual Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Use LEDs to Troubleshoot The following table provides help when you are using the LEDs for troubleshooting.
Troubleshooting 21 User Manual Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Use LEDs to Troubleshoot The following table provides help when you are using the LEDs for troubleshooting.
User Manual
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... Be sure that the coaxial cable connections are using the 12 VDC, 1.5 A power adapter from NETGEAR for this product. • If the error persists, a hardware problem occurred. secure at the ...down. 3. Make sure that your Internet service provider provisioned your cable Internet service. Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Table 3. The Online LED is off and ... adapter is securely connected to your cable line. Do the following: 1. Troubleshooting 22 User Manual Contact technical support. Make sure that you are off for cable modem service. •...
... Be sure that the coaxial cable connections are using the 12 VDC, 1.5 A power adapter from NETGEAR for this product. • If the error persists, a hardware problem occurred. secure at the ...down. 3. Make sure that your Internet service provider provisioned your cable Internet service. Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Table 3. The Online LED is off and ... adapter is securely connected to your cable line. Do the following: 1. Troubleshooting 22 User Manual Contact technical support. Make sure that you are off for cable modem service. •...