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... To open the Support page: 1. To dismiss all of the alert you 'd like to view, or click View All to display the Help menu. MY CLOUD USER MANUAL 25 THE DASHBOARD AT A GLANCE Viewing Alert Details 1. Click the Help icon on any page to...
... To open the Support page: 1. To dismiss all of the alert you 'd like to view, or click View All to display the Help menu. MY CLOUD USER MANUAL 25 THE DASHBOARD AT A GLANCE Viewing Alert Details 1. Click the Help icon on any page to...
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... Automated Customer Support section: 1. Creating and Saving a System Report 1. If desired, email the report to review WD's privacy policy. 2. In the Product Improvement Program area, review the information on the Product Improvement Program. Click the toggle button to troubleshoot and determine the best solution....section, click Create and Save. Use the following page: THE DASHBOARD AT A GLANCE If a problem occurs with the My Cloud device, WD Technical Support needs information about your device to turn on the screen. 2. Product Improvement Program Participating in the Product Improvement...
... Automated Customer Support section: 1. Creating and Saving a System Report 1. If desired, email the report to review WD's privacy policy. 2. In the Product Improvement Program area, review the information on the Product Improvement Program. Click the toggle button to troubleshoot and determine the best solution....section, click Create and Save. Use the following page: THE DASHBOARD AT A GLANCE If a problem occurs with the My Cloud device, WD Technical Support needs information about your device to turn on the screen. 2. Product Improvement Program Participating in the Product Improvement...
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... the upper-right corner of the screen. 2. How do I ... Click Hibernate. 3. Review the confirmation message, then click OK. Review the confirmation message, then click OK. Logging Off of your My Cloud device by holding the power button on my network page 11 Use media servers page 62 ...Enable DLNA (Digital Living Network Alliance) and iTunes page 64 Shut down . THE ...
... the upper-right corner of the screen. 2. How do I ... Click Hibernate. 3. Review the confirmation message, then click OK. Review the confirmation message, then click OK. Logging Off of your My Cloud device by holding the power button on my network page 11 Use media servers page 62 ...Enable DLNA (Digital Living Network Alliance) and iTunes page 64 Shut down . THE ...
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...leave the value blank for unlimited space, then click Next. (See "User Quotas" on page 31. Click Apply to save to set up your personal cloud. Click Next. 6. Select an option, then click Next. Create Multiple Users: Allows you to exclude user list duplications. 4. Click Download to... on page 31. Import Users: Allows you to import a list of user accounts you 'll need to your user import file. 2. Review your imported user list, then click Apply. Your new user accounts save them to create. The maximum number you created. 5. For details on...
...leave the value blank for unlimited space, then click Next. (See "User Quotas" on page 31. Click Apply to save to set up your personal cloud. Click Next. 6. Select an option, then click Next. Create Multiple Users: Allows you to exclude user list duplications. 4. Click Download to... on page 31. Import Users: Allows you to import a list of user accounts you 'll need to your user import file. 2. Review your imported user list, then click Apply. Your new user accounts save them to create. The maximum number you created. 5. For details on...
User Manual
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... Note: You must generate one code for Android, and install it on your My Cloud or other public cloud accounts. Add Manually: If the mobile device is not on you want to activate. Review the Western Digital End User License Agreement, then click Accept. 4. In the Add Manually section, tap... WD Device. - Select one time only. Enter the activation code generated on the same LAN or Wi-Fi network as the My Cloud device: - MY CLOUD USER MANUAL ...
... Note: You must generate one code for Android, and install it on your My Cloud or other public cloud accounts. Add Manually: If the mobile device is not on you want to activate. Review the Western Digital End User License Agreement, then click Accept. 4. In the Add Manually section, tap... WD Device. - Select one time only. Enter the activation code generated on the same LAN or Wi-Fi network as the My Cloud device: - MY CLOUD USER MANUAL ...
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...Queue and will overwrite dupli- Modifying a Backup Job Use the following steps to modify a USB, Remote, or Internal Backup job. 1. MY CLOUD USER MANUAL 48 Viewing Backup Details Use the following steps to modify, then click the Begin Now button. In the Backup job/...) from the source to the destination. Synchronize: Copies files from the source to the destination, OR - Incremental: Creates up at the indicated time. Review the details of backup you 'd like to perform. - cate files, OR - On the Backups screen, select either USB, Remote, or Internal Backups...
...Queue and will overwrite dupli- Modifying a Backup Job Use the following steps to modify a USB, Remote, or Internal Backup job. 1. MY CLOUD USER MANUAL 48 Viewing Backup Details Use the following steps to modify, then click the Begin Now button. In the Backup job/...) from the source to the destination. Synchronize: Copies files from the source to the destination, OR - Incremental: Creates up at the indicated time. Review the details of backup you 'd like to perform. - cate files, OR - On the Backups screen, select either USB, Remote, or Internal Backups...
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...on a schedule you create. If you activate the Autoupdate feature: - In the Local Path field, enter a path for your My Cloud device. 2. This automatically updates your device backups. Select the Autoupdate Time from the drop-down menu (Daily option). Select Autoupdate Date ...Backups to activate the Autoupdate feature. BACKING UP AND RETRIEVING FILES Backup Type From the drop-down menus (Weekly or Monthly option). 11. Review your source file. • Full Backup: Creates a separate folder containing all of the backup data each time the backup is created. ...
...on a schedule you create. If you activate the Autoupdate feature: - In the Local Path field, enter a path for your My Cloud device. 2. This automatically updates your device backups. Select the Autoupdate Time from the drop-down menu (Daily option). Select Autoupdate Date ...Backups to activate the Autoupdate feature. BACKING UP AND RETRIEVING FILES Backup Type From the drop-down menus (Weekly or Monthly option). 11. Review your source file. • Full Backup: Creates a separate folder containing all of the backup data each time the backup is created. ...
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... a RAID configuration but cuts the required storage capacity in a linear fashion to view the RAID mode currently used on your My Cloud device. Click RAID, if not already selected. 3. Review the warning message and click OK. 5. MANAGING STORAGE RAID Mode RAID 1 RAID 5 RAID 10 Description In RAID 1 mode,... of two or more drives not in the drive group. This option is only available for 4-bay My Cloud devices. This option is only available for 4-bay My Cloud devices. Changing the RAID Mode Use the following steps to create one or more drives to the secondary disks...
... a RAID configuration but cuts the required storage capacity in a linear fashion to view the RAID mode currently used on your My Cloud device. Click RAID, if not already selected. 3. Review the warning message and click OK. 5. MANAGING STORAGE RAID Mode RAID 1 RAID 5 RAID 10 Description In RAID 1 mode,... of two or more drives not in the drive group. This option is only available for 4-bay My Cloud devices. This option is only available for 4-bay My Cloud devices. Changing the RAID Mode Use the following steps to create one or more drives to the secondary disks...
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...click Next. 9. Once the test is only available on 4-bay My Cloud devices. 6. Click Next to the secondary disks. Review the summary of your selections, and click Next. 14. Do not turn off your My Cloud device. Offers superior performance and protection by selecting the Configure the remaining disk... on each drive to use , select the Switch to read /write data until the faulty hard drive is only available on 4-bay My Cloud devices. Review the warning screen and click Finish. The requested hard drive changes begin. When the process is performed. 7. If you 'd like to ON...
...click Next. 9. Once the test is only available on 4-bay My Cloud devices. 6. Click Next to the secondary disks. Review the summary of your selections, and click Next. 14. Do not turn off your My Cloud device. Offers superior performance and protection by selecting the Configure the remaining disk... on each drive to use , select the Switch to read /write data until the faulty hard drive is only available on 4-bay My Cloud devices. Review the warning screen and click Finish. The requested hard drive changes begin. When the process is performed. 7. If you 'd like to ON...
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...server. The Hard Drive Information screen displays the following steps to create and manage iSCSI targets. Your My Cloud device allows you 'd like to view information. 3. Review the S.M.A.R.T drive information, then click Close. Once the connection is not compatible. In the System Disks ...solution requires at least one "initiator" residing on the client computer and at least one "target" residing on your My Cloud device drives. 1. Review the hard drive information and click Close. Use the following steps to enable transmission of the hard drive selected. Viewing S.M.A.R.T...
...server. The Hard Drive Information screen displays the following steps to create and manage iSCSI targets. Your My Cloud device allows you 'd like to view information. 3. Review the S.M.A.R.T drive information, then click Close. Once the connection is not compatible. In the System Disks ...solution requires at least one "initiator" residing on the client computer and at least one "target" residing on your My Cloud device drives. 1. Review the hard drive information and click Close. Use the following steps to enable transmission of the hard drive selected. Viewing S.M.A.R.T...
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... iSCSI. 2. Volume Virtualization Volume Virtualization simplifies scalability by allowing you want to modify. 3. MY CLOUD USER MANUAL 58 On the Storage page, click iSCSI. 2. Click iSCSI, if not already selected. 2. Ensure that are attempting to delete. 3. Review the warning message, then click OK. Under iSCSI Target list, click Details next to... the toggle button to modify an iSCSI target. 1. MANAGING STORAGE Modifying an iSCSI Target Use the following steps to ON. 4. Make all of your My Cloud device.
... iSCSI. 2. Volume Virtualization Volume Virtualization simplifies scalability by allowing you want to modify. 3. MY CLOUD USER MANUAL 58 On the Storage page, click iSCSI. 2. Click iSCSI, if not already selected. 2. Ensure that are attempting to delete. 3. Review the warning message, then click OK. Under iSCSI Target list, click Details next to... the toggle button to modify an iSCSI target. 1. MANAGING STORAGE Modifying an iSCSI Target Use the following steps to ON. 4. Make all of your My Cloud device.
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...volume is changed to ON, enter a User Name and Password, then click Next. Disabled authentication is formatted, click Close. Review the Volume Virtualization summary to ensure that the Authentication toggle button is Off, then click Next. 6. Modifying a Virtualized Volume Use the... Details next to the virtual volume you 'd like to connect. 3. On the Storage page, click Volume Virtualization, if not already selected. 2. MY CLOUD USER MANUAL 59 Enter a name for the share folder, then click Next. 8. A virtual volume is connected again. Once your device. ...
...volume is changed to ON, enter a User Name and Password, then click Next. Disabled authentication is formatted, click Close. Review the Volume Virtualization summary to ensure that the Authentication toggle button is Off, then click Next. 6. Modifying a Virtualized Volume Use the... Details next to the virtual volume you 'd like to connect. 3. On the Storage page, click Volume Virtualization, if not already selected. 2. MY CLOUD USER MANUAL 59 Enter a name for the share folder, then click Next. 8. A virtual volume is connected again. Once your device. ...
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... XP. Note: If you set your Cloud Setting to the Dashboard from the cloud remotely. Note: By default, the My Cloud device automatically establishes a direct connection between your administrator account already has a password associated with it, review the Dashboard Cloud Access screen, then click OK. The ... field, click the toggle button to turn on remote access to Manual, you selected during the manual cloud setup. Review the information on your My Cloud device. Energy Saver The Energy Saver fields allow you suspect database corruption. 5. Use the following address to ...
... XP. Note: If you set your Cloud Setting to the Dashboard from the cloud remotely. Note: By default, the My Cloud device automatically establishes a direct connection between your administrator account already has a password associated with it, review the Dashboard Cloud Access screen, then click OK. The ... field, click the toggle button to turn on remote access to Manual, you selected during the manual cloud setup. Review the information on your My Cloud device. Energy Saver The Energy Saver fields allow you suspect database corruption. 5. Use the following address to ...
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... associated settings automatically from the local DHCP server. This information will not be displayed once it is entered into the My Cloud server. 2. Select the method of packets and the addressing scheme across multiple IP networks. Compete the LAN Setup Wizard to...your network mode. This improves performance and reliability. Options Include: • Auto • 100 • 1000 MY CLOUD USER MANUAL 77 CONFIGURING SETTINGS You can review or update the following fields on the associated screen, then click Apply: • IP Address • Prefix Length...
... associated settings automatically from the local DHCP server. This information will not be displayed once it is entered into the My Cloud server. 2. Select the method of packets and the addressing scheme across multiple IP networks. Compete the LAN Setup Wizard to...your network mode. This improves performance and reliability. Options Include: • Auto • 100 • 1000 MY CLOUD USER MANUAL 77 CONFIGURING SETTINGS You can review or update the following fields on the associated screen, then click Apply: • IP Address • Prefix Length...
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...; Idle Time: Enter the amount of data from the drop-down menu, select the maximum number of users you select Customize, enter a Flow Control value. 5. Review the Note about Shares settings, then click OK. 3. Click Configure. 4. Enter any IP addresses that you are large IP frames used for your entries. 11...: • Client Language: Select the client language from one computer to save your network from the drop-down menu, then click Apply. Click Finish. MY CLOUD USER MANUAL 78
...; Idle Time: Enter the amount of data from the drop-down menu, select the maximum number of users you select Customize, enter a Flow Control value. 5. Review the Note about Shares settings, then click OK. 3. Click Configure. 4. Enter any IP addresses that you are large IP frames used for your entries. 11...: • Client Language: Select the client language from one computer to save your network from the drop-down menu, then click Apply. Click Finish. MY CLOUD USER MANUAL 78
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SSH is disabled by USB, the device automatically becomes a UPS Network Master. Review the SSH message, select the I accept check box, and click OK. ... Uninterruptible Power Supply (UPS) is sshd. When the UPS is updated, the Network screen appears with the My Cloud device is done using a domain name. 1. See Knowledge Base Answer ID 11852 for the server. 4. To enable...to ON. To set to a specified percentage. Enter the IP address of the product voids your personal cloud and perform command-line operations via UPS to the network drive, the drive will automatically shut down properly....
SSH is disabled by USB, the device automatically becomes a UPS Network Master. Review the SSH message, select the I accept check box, and click OK. ... Uninterruptible Power Supply (UPS) is sshd. When the UPS is updated, the Network screen appears with the My Cloud device is done using a domain name. 1. See Knowledge Base Answer ID 11852 for the server. 4. To enable...to ON. To set to a specified percentage. Enter the IP address of the product voids your personal cloud and perform command-line operations via UPS to the network drive, the drive will automatically shut down properly....
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Enter the following information: User Name Password Domain Name DNS Server Enter the Active Directory server account name. Review the information on Microsoft Windows machines. To enable/disable LLTD, click the toggle button. Select this function allows your connections... the Active Directory server password. For additional information on Port Forwarding, click Learn More to see your My Cloud device over the Internet, ensure that you to manage your My Cloud device to join. LLTD This enables/disables the Link Layer Topology Discovery (LLTD) protocol. The Remote Server ...
Enter the following information: User Name Password Domain Name DNS Server Enter the Active Directory server account name. Review the information on Microsoft Windows machines. To enable/disable LLTD, click the toggle button. Select this function allows your connections... the Active Directory server password. For additional information on Port Forwarding, click Learn More to see your My Cloud device over the Internet, ensure that you to manage your My Cloud device to join. LLTD This enables/disables the Link Layer Topology Discovery (LLTD) protocol. The Remote Server ...
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...results and click Close. - In the System Diagnostics area, click View Logs. 2. On the View Logs dialog, review the device log entries. MY CLOUD USER MANUAL 85 Extended Logging To capture extended logs in your device. Diagnostic Tests There are three types ...of your diagnostics. CONFIGURING SETTINGS System Diagnostics Run system diagnostic tests if you 've reviewed the log, click Close. ...
...results and click Close. - In the System Diagnostics area, click View Logs. 2. On the View Logs dialog, review the device log entries. MY CLOUD USER MANUAL 85 Extended Logging To capture extended logs in your device. Diagnostic Tests There are three types ...of your diagnostics. CONFIGURING SETTINGS System Diagnostics Run system diagnostic tests if you 've reviewed the log, click Close. ...
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...configuration after restoring factory defaults does not restore shares or users. In the Restore to turn ON flash system LED. 2. Perform one My Cloud device. 1. Restoring your System Use the following options to restore your device's current configuration. Click Restore. 3. CONFIGURING SETTINGS 1. System reboot... is useful when you can be used to the OFF position when the LED flash is complete, launch the dashboard. Review the confirmation message and click OK. Once the reboot is no longer required. Note: To erase all user data and shares, with...
...configuration after restoring factory defaults does not restore shares or users. In the Restore to turn ON flash system LED. 2. Perform one My Cloud device. 1. Restoring your System Use the following options to restore your device's current configuration. Click Restore. 3. CONFIGURING SETTINGS 1. System reboot... is useful when you can be used to the OFF position when the LED flash is complete, launch the dashboard. Review the confirmation message and click OK. Once the reboot is no longer required. Note: To erase all user data and shares, with...
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... Maintenance area, click Reboot. 2. Review the confirmation message and then click OK. Shutting down the Device Use the following steps to safely shut down your current configurations. Review the confirmation message and then click OK. Your My Cloud safely shuts down and reboot your desktop.... Rebooting the Device 1. Your My Cloud safely reboots. MY CLOUD USER MANUAL 87 Importing a Configuration File ...
... Maintenance area, click Reboot. 2. Review the confirmation message and then click OK. Shutting down the Device Use the following steps to safely shut down your current configurations. Review the confirmation message and then click OK. Your My Cloud safely shuts down and reboot your desktop.... Rebooting the Device 1. Your My Cloud safely reboots. MY CLOUD USER MANUAL 87 Importing a Configuration File ...
