User Guide
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Contents 11 Troubleshooting Preventing Paper Jams 11-2 Understanding the Media Path 11-3 Clearing Paper Jams 11-4 ...13 Clearing Paper Jams in the ADF 11-14 Solving Problems with Paper Jams 11-17 Product Troubleshooting 11-19 General Troubleshooting 11-19 Duplex Problems 11-21 Driver Problems 11-21 Product Management Software Problems 11-22 Print...-Quality Problems 11-23 Controlling the Quality of Your Prints 11-23 Selecting a Resolution 11-23 Adjusting Color 11-24 Troubleshooting Print-Quality Problems 11-25 Status, Error, and Service Messages 11-33 Status Messages 11-33 Error ...
Contents 11 Troubleshooting Preventing Paper Jams 11-2 Understanding the Media Path 11-3 Clearing Paper Jams 11-4 ...13 Clearing Paper Jams in the ADF 11-14 Solving Problems with Paper Jams 11-17 Product Troubleshooting 11-19 General Troubleshooting 11-19 Duplex Problems 11-21 Driver Problems 11-21 Product Management Software Problems 11-22 Print...-Quality Problems 11-23 Controlling the Quality of Your Prints 11-23 Selecting a Resolution 11-23 Adjusting Color 11-24 Troubleshooting Print-Quality Problems 11-25 Status, Error, and Service Messages 11-33 Status Messages 11-33 Error ...
User Guide
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Troubleshooting This chapter includes: ■ Preventing Paper Jams on page 11-2 ■ Clearing Paper Jams on page 11-4 ■ Product Troubleshooting on page 11-19 ■ Print-Quality Problems on page 11-23 ■ Status, Error, and Service Messages on page 11-33 ■ Getting Help on page 11-38 See also: Troubleshooting video tutorials at www.xerox.com/office/6115support Phaser® 6115MFP Multifunction Product 11-1
Troubleshooting This chapter includes: ■ Preventing Paper Jams on page 11-2 ■ Clearing Paper Jams on page 11-4 ■ Product Troubleshooting on page 11-19 ■ Print-Quality Problems on page 11-23 ■ Status, Error, and Service Messages on page 11-33 ■ Getting Help on page 11-38 See also: Troubleshooting video tutorials at www.xerox.com/office/6115support Phaser® 6115MFP Multifunction Product 11-1
User Guide
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... it operates properly. Cannot Print the Configuration Page Probable Causes The tray is a paper jam. Clear the paper jam. Phaser® 6115MFP Multifunction Product 11-19 Turn off (O position), then turn on the product. There is empty. Make sure the covers ...'s covers aren't closed securely. The product is wrong with the specifications listed in place, and secure. Product Troubleshooting Product Troubleshooting This section contains: ■ General Troubleshooting on page 11-19 ■ Duplex Problems on page 11-21 ■ Driver Problems on (I position). ...
... it operates properly. Cannot Print the Configuration Page Probable Causes The tray is a paper jam. Clear the paper jam. Phaser® 6115MFP Multifunction Product 11-19 Turn off (O position), then turn on the product. There is empty. Make sure the covers ...'s covers aren't closed securely. The product is wrong with the specifications listed in place, and secure. Product Troubleshooting Product Troubleshooting This section contains: ■ General Troubleshooting on page 11-19 ■ Duplex Problems on page 11-21 ■ Driver Problems on (I position). ...
User Guide
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...Make sure no one pressed the Cancel key while your local Xerox service representative with media. There is loaded with the error ...to start in the driver. The tray is not level. The tray is very complex. Product Troubleshooting Printing Takes Too Long Probable Causes The product is set to ENERGY SAVE mode. Not All Pages ...the outlet. No action needed. Contact your job was pressed. When using a Phaser 6115 been created by a NON-Phaser 6115 driver. driver. Phaser® 6115MFP Multifunction Product 11-20 It takes time for example, thick stock or transparency). ...
...Make sure no one pressed the Cancel key while your local Xerox service representative with media. There is loaded with the error ...to start in the driver. The tray is not level. The tray is very complex. Product Troubleshooting Printing Takes Too Long Probable Causes The product is set to ENERGY SAVE mode. Not All Pages ...the outlet. No action needed. Contact your job was pressed. When using a Phaser 6115 been created by a NON-Phaser 6115 driver. driver. Phaser® 6115MFP Multifunction Product 11-20 It takes time for example, thick stock or transparency). ...
User Guide
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Product Troubleshooting Solutions Ensure you have been set collation in the application. In the product driver choose "Print on the control panel, through CentreWare IS or the ... Collate only in the product driver's Basic tab. For Booklet Left Binding and Booklet Right Binding, choose Collate only in the driver's Basic tab. Phaser® 6115MFP Multifunction Product 11-21 The backup battery has reached the end of its service life. Solutions Make sure the duplex unit is installed and enabled...
Product Troubleshooting Solutions Ensure you have been set collation in the application. In the product driver choose "Print on the control panel, through CentreWare IS or the ... Collate only in the product driver's Basic tab. For Booklet Left Binding and Booklet Right Binding, choose Collate only in the driver's Basic tab. Phaser® 6115MFP Multifunction Product 11-21 The backup battery has reached the end of its service life. Solutions Make sure the duplex unit is installed and enabled...
User Guide
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... USB cabling. Solutions The CentreWare IS Administrator password has a 6-character minimum and a 16-character maximum. Verify you are incorrect. Phaser® 6115MFP Multifunction Product 11-22 Verify your documentation CD ROM. Product Troubleshooting Product Management Software Problems CentreWare IS Cannot be Accessed Probable Causes The CentreWare IS Administrator's password is incorrect. Solutions Install...
... USB cabling. Solutions The CentreWare IS Administrator password has a 6-character minimum and a 16-character maximum. Verify you are incorrect. Phaser® 6115MFP Multifunction Product 11-22 Verify your documentation CD ROM. Product Troubleshooting Product Management Software Problems CentreWare IS Cannot be Accessed Probable Causes The CentreWare IS Administrator's password is incorrect. Solutions Install...
User Guide
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... the print speed. Highest-quality mode for full-color printing. Use this option with the Phaser 6115MFP product include: Resolution Draft (600 dpi) Standard (1200 dpi) Enhanced (2400 dpi) Line Art Type of Print Job General-purpose mode for color prints. Selecting a Resolution Print-quality modes available... the Quality of Your Prints on page 11-23 ■ Selecting a Resolution on page 11-23 ■ Adjusting Color on page 11-24 ■ Troubleshooting Print-Quality Problems on the control panel. This mode takes longer to print more precisely, but with the best text resolution...
... the print speed. Highest-quality mode for full-color printing. Use this option with the Phaser 6115MFP product include: Resolution Draft (600 dpi) Standard (1200 dpi) Enhanced (2400 dpi) Line Art Type of Print Job General-purpose mode for color prints. Selecting a Resolution Print-quality modes available... the Quality of Your Prints on page 11-23 ■ Selecting a Resolution on page 11-23 ■ Adjusting Color on page 11-24 ■ Troubleshooting Print-Quality Problems on the control panel. This mode takes longer to print more precisely, but with the best text resolution...
User Guide
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The media set properly in the tray. Laser lens is damaged. Load the correct media in the product. Remove the media from humidity. Phaser® 6115MFP Multifunction Product 11-25 If it is damaged, replace it into the tray, and realign the media guides. The power source does not... proper specifications. The imaging unit may be defective. The media is moist from the tray and check for static electricity. Print-Quality Problems Troubleshooting Print-Quality Problems Nothing is printed, or there are being fed at the same time. Remove the moist media and replace it in the...
The media set properly in the tray. Laser lens is damaged. Load the correct media in the product. Remove the media from humidity. Phaser® 6115MFP Multifunction Product 11-25 If it is damaged, replace it into the tray, and realign the media guides. The power source does not... proper specifications. The imaging unit may be defective. The media is moist from the tray and check for static electricity. Print-Quality Problems Troubleshooting Print-Quality Problems Nothing is printed, or there are being fed at the same time. Remove the moist media and replace it in the...
User Guide
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... envelopes loading, 6-11 printable area, 6-24 environmental specifications, 1-17 error messages, 11-33 F fax print counter, 9-21 send/receive results, 9-21 total scan counter, 9-21 troubleshooting, 9-23 fax communication setup menu, 9-7 fax dial setup menu, 9-4 fax mode, 9-2 fax receive setup menu, 9-5 Phaser® 6115MFP Multifunction Product Index-2
... envelopes loading, 6-11 printable area, 6-24 environmental specifications, 1-17 error messages, 11-33 F fax print counter, 9-21 send/receive results, 9-21 total scan counter, 9-21 troubleshooting, 9-23 fax communication setup menu, 9-7 fax dial setup menu, 9-4 fax mode, 9-2 fax receive setup menu, 9-5 Phaser® 6115MFP Multifunction Product Index-2
User Guide
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..., 6-6 safety guidelines, 1-5 specialty media, 6-21 thick card stock, 6-10 transparency, 6-20 watermarks, 5-11 print-quality adjusting color, 11-24 print-quality modes automatic, 11-23 enhanced, 11-23 photo, 11-23 standard, 11-23 print-quality problems troubleshooting, 11-23 problems receiving faxes, 9-25 problems sending faxes, 9-24 Phaser® 6115MFP Multifunction Product Index-5
..., 6-6 safety guidelines, 1-5 specialty media, 6-21 thick card stock, 6-10 transparency, 6-20 watermarks, 5-11 print-quality adjusting color, 11-24 print-quality modes automatic, 11-23 enhanced, 11-23 photo, 11-23 standard, 11-23 print-quality problems troubleshooting, 11-23 problems receiving faxes, 9-25 problems sending faxes, 9-24 Phaser® 6115MFP Multifunction Product Index-5
User Guide
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..., 4-4 technical support, 2-18 thick card stock, 6-10 toner cartridge ordering, 10-15 toner out action, 3-11 transparency loading, 6-20 Tray 2 feed rollers cleaning, 10-12 troubleshooting duplex unit, 11-21 fax problems, 9-23 general, 11-19 MFP ControlCentre, 11-22 paper jams, 11-2 PhaserSMART, 2-18 printer driver, 11-21 print-quality... Domain Name Service (DNS), 4-8 V views of the product back, 2-3 front, 2-2 open, 2-3 options, 2-5 W watermarks adding, 5-10 deleting, 5-10 editing, 5-10 printing, 5-11 web links information, 2-18 Phaser® 6115MFP Multifunction Product Index-7
..., 4-4 technical support, 2-18 thick card stock, 6-10 toner cartridge ordering, 10-15 toner out action, 3-11 transparency loading, 6-20 Tray 2 feed rollers cleaning, 10-12 troubleshooting duplex unit, 11-21 fax problems, 9-23 general, 11-19 MFP ControlCentre, 11-22 paper jams, 11-2 PhaserSMART, 2-18 printer driver, 11-21 print-quality... Domain Name Service (DNS), 4-8 V views of the product back, 2-3 front, 2-2 open, 2-3 options, 2-5 W watermarks adding, 5-10 deleting, 5-10 editing, 5-10 printing, 5-11 web links information, 2-18 Phaser® 6115MFP Multifunction Product Index-7
Evaluator Guide
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...document • Quality - Places phrases like two-sided printing or additional paper tray • Troubleshooting - Granular settings for the Phaser 6115MFP - Provides links to learn and use it a good fit whether you intend to replace supplies ... Eva lu a tor Gu id e The driver features multiple tabs that are accessed and replaced. The commonly replaced consumables for controlling image quality and color output • Device Options - deep and 20.9 in . Settings for employees to user documentation and online resources Compact Design At just 20...
...document • Quality - Places phrases like two-sided printing or additional paper tray • Troubleshooting - Granular settings for the Phaser 6115MFP - Provides links to learn and use it a good fit whether you intend to replace supplies ... Eva lu a tor Gu id e The driver features multiple tabs that are accessed and replaced. The commonly replaced consumables for controlling image quality and color output • Device Options - deep and 20.9 in . Settings for employees to user documentation and online resources Compact Design At just 20...
Evaluator Guide
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... printer status, manage settings and properties, and find troubleshooting and support information. • Xerox MFP ControlCentre® - Alternatively, you can install driver software via the network using the CentreWare® IS Embedded Web Server built into your Phaser 6115MFP, or you can download drivers from www.xerox.com. CentreWare IS allows you set printer settings...
... printer status, manage settings and properties, and find troubleshooting and support information. • Xerox MFP ControlCentre® - Alternatively, you can install driver software via the network using the CentreWare® IS Embedded Web Server built into your Phaser 6115MFP, or you can download drivers from www.xerox.com. CentreWare IS allows you set printer settings...
Evaluator Guide
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... : Support and service information, including the same troubleshooting Knowledge Base used by Xerox or an authorized representative under a Xerox express warranty or Xerox maintenance agreement. They're even linked to keep you choose Xerox. Additional Information Sources Phaser 6115MFP Front Panel: The front panel offers device settings, system status and troubleshooting information. SUPPORT AND ADDITIONAL INFORMATION SOURCES Unrivaled...
... : Support and service information, including the same troubleshooting Knowledge Base used by Xerox or an authorized representative under a Xerox express warranty or Xerox maintenance agreement. They're even linked to keep you choose Xerox. Additional Information Sources Phaser 6115MFP Front Panel: The front panel offers device settings, system status and troubleshooting information. SUPPORT AND ADDITIONAL INFORMATION SOURCES Unrivaled...