Current Answers
Answer #1: Posted by 1stLadyDawn on March 30th, 2012 9:56 AM
If your remote isn't operating the TV, you can first try a reset before going the re-coding route.
I assume that you have replaced the remote batteries with new matching batteries.
- Press the AT&T button at the left of the top row of mode keys.
- Wait til the red light goes on and then release
- Hold the power button for 10 seconds to allow a reset and then see if you have a picture again.
- If not, press and hold the power button on the receiver for 10 seconds until the receiver lights flash
- Call AT&T U-verse at 1-800-288-2020 for Technical Support
- Even the automated switchboard can run a diagnostic.
- Note: 1-800-288-2020 press # for live operator after responding TECHNICAL SUPPORT to the prompt.
- Hours: Monday-Saturday between 10:00am-8:00pm EST
The Tech Support people can walk you through the re-code process if you need to go that route. But it might simply be a problem caused by hitting the wrong mode key.
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