Question posted by densyb84 on March 29th, 2012

Remote

can't get remote to operate tv

Current Answers

Answer #1: Posted by 1stLadyDawn on March 30th, 2012 9:56 AM
This answer was accepted by the poster of the original question.
1stLadyDawn

Member since:
January 25th, 2012

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If your remote isn't operating the TV, you can first try a reset before going the re-coding route.

I assume that you have replaced the remote batteries with new matching batteries.  

  • Press the AT&T button at the left of the top row of mode keys.
  • Wait til the red light goes on and then release
  • Hold the power button for 10 seconds to allow a reset and then see if you have a picture again.
  • If not, press and hold the power button on the receiver for 10 seconds until the receiver lights flash
  • Call AT&T U-verse at 1-800-288-2020 for Technical Support
  • Even the automated switchboard can run a diagnostic.
  • Note: 1-800-288-2020 press # for live operator after responding TECHNICAL SUPPORT to the prompt. 
  • Hours: Monday-Saturday between 10:00am-8:00pm EST

The Tech Support people can walk you through the re-code process if you need to go that route.  But it might simply be a problem caused by hitting the wrong mode key. 

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