Weak Or No Signal

How do I reset?

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Answer #1: Posted by 1stLadyDawn on February 10th, 2012 11:30 AM

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1stLadyDawn

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Unfortunately the AT&T U-verse sales people will tell you that the weak or no signal message doesn't happen with U-verse but as you know, it does. Did you get a full screen message in blue and white giving you a list of things to do?

Start by pressing the AT&T button in the upper left of your remote
Then press the power button on the receiver and continue to depress it until the lights flash
If you don't have a picture yet or the set is off, hold the power button on the remote for 5-10 seconds.
You will then have a variety of events: the picture will be restored on the channel you were watching. You will get that screen with the press OK to return to AT&T U-verse which will either take you to your channel or you still won't have a picture.
Call AT&T U-verse at 800-288-2020 and select Technical SUpport from the automated menu
When finally connected - tell the the problem and ask if they have received other calls from your area of a similar nature.
Then ask them to run a diagnostic on your system
Make sure you have pen and paper at hand

Look there are other reasons, loose connections, general weather problem (which they often deny) loss of signal from that particular network.

Were you able to pick up your local channels when you lost the signal strength on the one you were watching?