Harry Byers

When uverse installed router had to be moved downstairs. Internet download speed decreased byat least half and often by three fourths Wharton can Ido to return to previous download speeds

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Answer #1: Posted by 1stLadyDawn on March 31st, 2012 10:05 AM

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1stLadyDawn

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Unfortunately wireless speed is usually faster when on an upper floor because there is less interference. Your problem is not unusual - something that the technicians will often tell you when no one else at the company will.

I would suggest contacting Tech Support - preferably a Tier 2 tech at AT&T U-verse to discuss the issue.

1-800-288-2020 Press # for live operator after being prompted for TECHNICAL SUPPORT Monday-Saturday between 10:00am-8:00pm EST.

You will be connected to a tier 1 tech support person and can run the issue past that person but if you don't receive an answer which helps, ask for a tier 2. And and ask to keep the issue open.

You are paying for a speed rate between _ and _ and should be able to expect that no matter what floor. The cop-out is that now they show a low and high range - not as originally advertised.