How Do I Process A Return And Get A Refund From Adorama?

POLICY:

For the first 14 days of your purchase (First 7 days for video and  audio equipment), you may return merchandise for a full money back refund  excluding any shipping charges (for items which we offer free shipping our standard shipping charges will be deducted from any refund or credit.

Returned or exchanged products must be in brand-new, mint condition. Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, and the blank warranty cards. Any merchandise missing the original Universal Product Code (UPC) cannot be returned. The manufacturer's labeled packaging must be enclosed within an additional shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. Please ship your parcel back to Adorama freight prepaid and Insured. Sorry, Adorama cannot accept COD or freight-collect shipments. Return shipping cost (the cost to send an item back to our store) is not reimbursable.

We do not accept returns of  computers, laptops, notebooks, netbooks, software, film, paper, educational video tapes once opened, lamps, batteries, video batteries, ink cartridges, memory cards, tapes, or any other consumable products or items which have been removed from the "blister-pack" packaging. In addition we do not accept returns for processing equipment once used with chemistry, printers (once toner, ink or ribbon cartridges have been installed), underwater equipment once taken underwater.

TVs and Monitors can only be cancelled prior to shipment. Once they are in route to you, the order can not be cancelled or refused. If you do refuse it, you will be responsible for charges of shipping and handling both ways.

Note: Upon delivery, please inspect inspect the TV and insure that it is not physically damaged and in operable condition. DO NOT SIGN the delivery manifest until you have inspected the TV. Once you sign for the item, you are signing acceptance of the product as is. If the merchandise is damaged, please make the notation on the delivery manifest, and have the person delivering the merchandise sign as a witness to the damages. 

TVs and Monitors 20 inches and up, computers Laser Printers, are not accepted for credit, refund or exchange and must be repaired by manufacturers' authorized service centers.

Mobile Phones & Smart Phones Phones will only be accepted for credit or exchange if they register less than 10 minutes cumulative talk time and show no signs of use. Defective Phones will be exchanged for the same model only.

Please wait 8 days from date we received the package for us to process your return.

IMPORTANT for international customers: Please mark the item as "VENDOR RETURN" to avoid duties and customs

Our return address is:
Order Processing Center
7 Slater Drive
Elizabeth, NJ 07206

Enclose a copy of the invoice and tell me whether you want repair / exchange / credit for the returned item. 

If the above conditions are not met, Adorama has the right to refuse the return or charge a restocking fee.

Cancellations:
If you would like to cancel your order, you can do so provided that the order has not yet entered the shipping process. If the item you want to cancel has already entered the shipping process, it cannot be canceled by you or by our customer service department. However, you can return the item for a refund. See above for our Return policy