Alesis SR-16 Support Question
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Question posted by galaxy7 on December 16th, 2016
Cockroach Sr 18 In Package
I got my SR 18 from Musicians Friend Nov 28th. It plays fine. Between the wrapped SR 18 and the styrofoam support was a smashed cockroach. It was gross !!!! Half its guts were on the wrapping !!!! Who inserted the SR 18 in the box? Was it at the Alesis factory or did Musicians friend did it ? Some clod loused up big time !! Who does the packing? Talk about a health Issue !!! serial # is (21)
Current Answers
Answer #1: Posted by Odin on December 17th, 2016 11:26 AM
I gather you have no problem with the instrument, but are complaining about how it was shipped. However, we're an independent help site not connected with Alesis. Use the contact information here--https://www.contacthelp.com/alesis/customer-service. Here are additional steps you may want to take:
- Complain to the widely read review site, https://www.yelp.com/
- Consider a complaint site like https://www.gripeo.com/ or http://www.consumeraffairs.com/, each of which is designed to get action from the offending companies.
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
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