Question posted by rudbub on June 21st, 2013

Can I Get A Wheel Chair At The Aa Curb Into Check-in And To The Gate And Help .

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Answer #1: Posted by sabrie on June 21st, 2013 3:54 AM
This answer was accepted by the poster of the original question.
sabrie

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May 23rd, 2013

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Hi. Below is what AA has to say on your desired issue.

"Wheelchairs
American Airlines and American Eagle accept motorized and non-motorized assistive devices for transport. When necessary, we will disassemble and reassemble wheelchairs or assistive devices for customers when they travel. American Airlines and American Eagle provide storage for one passenger's collapsible, manual wheelchair in the cabin of each aircraft. This service is available on a first-come, first-served basis and has priority over carryon baggage belonging to other customers who board at the same city, provided the customer follows the pre-boarding procedure. In-cabin stowage space for assistive devices cannot be pre-reserved, but American Airlines and American Eagle accept carryon wheelchairs, provided they collapse to fit in an overhead bin or under a seat.

Non-collapsible wheelchairs/scooters are accepted as checked baggage. These items can be checked at the main ticket counter or the departure gate. American Airlines and American Eagle offer a special wheelchair service that allows you to check your wheelchair at the departure gate and claim it at your arrival gate free of charge. Although you can arrange to claim your chair at the connecting city, we recommend that the chair be checked through to the final destination. The additional time required to claim and recheck your chair at the connecting city may compromise your ability to make your connection. American Airlines and American Eagle have wheelchairs and our representatives provide wheelchair service at connecting airports. Please let us know you will need this assistance when making your reservation.

 Assistive devices approved for cabin transport do not count toward the combined number of checked and carryon baggage a passenger is allowed free of charge, nor do they count toward the limit on carryon items you may bring on board."

Source: http://www.aa.com/i18n/customerService/customerCommitment/customerServicePlan.jsp ;

 


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Answer #2: Posted by latempe28 on June 25th, 2013 10:17 PM
latempe28

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June 28th, 2012

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You can request wheelchair assistance in advance from check-in to the gate and from the gate to baggage claim upon arrival.  Simply call American at 1-800-433-7300 to arrange this service.  

http://www.aa.com/i18n/travelInformation/specialAssistance/planningAhead.jsp

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