Question posted by Anonymous-33349 on November 13th, 2010

What Is The Big Lots Return And Refund Process?

I need to return my Mattress to Big Lots, but I do not know their policies and procedures.

Current Answers

Answer #1: Posted by tmckelvey82 on November 2nd, 2011 1:11 AM
tmckelvey82

Member since:
November 2nd, 2011

Points: 359,840
110
points
Big Lots has a 30 day return policy that by all reports is a very strict one. You will need the original receipt.


Please be sure to accept this answer and mark as helpful.

Not the answer you were looking for? Then please feel free to resubmit!

Thank you!
Answer #2: Posted by answer4U on September 27th, 2012 12:37 PM
answer4U

Member since:
September 27th, 2012

Points: 0
100
points
biglots has many different mattresses with different warranties that vary by style. but as far as return policies go. if the item is un opened from the plastic cover on it you should have 30 WITH the receipt. un opened or stained or damaged mattress voids not only the return but also the mattress warranty as well for serta offers a great warranty but downside is any stains what so ever on the mattress voids warranty. so buying a waterproof topper is a high recommendation if you have children or toddlers sleeping on it. hope this helps

Similar Questions

Price Difference Refund
I recently purchased a couch and then 3 days later they have it 10% off can I get the price differen...
(Posted by mingo1720 9 years ago)
Price Guarantee Policy
what is big lots price gaurantee?? do they honor a refund if item purchased goes down within 14 days...
(Posted by mak296 9 years ago)
Why Does It Take So Long To Answer These Questions. We Need Replacement Covers-
Covers are ripped--need new covers--as simple as that. Please advise asap.
(Posted by apompeo40 10 years ago)
Policy For Returning Defective Recliner Chair
On Oct 27, 2013 we bought a Victory chocolate brown, soft material recliner chair at the Big Lots, s...
(Posted by napafeel 10 years ago)
Helping Ppm In Need
want to know as a church who help ppl at x_mas time we are looking for some where to put our box to ...
(Posted by stephonray11 10 years ago)
Ask a New Question
Use the box below to post a new question about Big Lots.
Points & Prizes
  • You can earn points for nearly everything you do on HelpOwl.com
  • You can trade in those points for gift cards at leading retailers such as Amazon.com and Walmart
  • It's that simple!
See How it Works
Create a Free Account

Big Lots Reviews

View thousands of Big Lots user reviews and customer ratings available at ReviewOwl.com.

Contact Information

Complete Big Lots customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed Big Lots customer service rankings, employee comments and much more from our sister site.