Question posted by keatingellie on May 15th, 2017
Looking For A Refund
Dear Sir or Madame, i cancelled my booking for Alberque Cetina booking number pin no.9097. i have been charged 72 euro and i am looking for a refund . it was a total mistake as it was in the wrong narea as you can see i have rebookedn with you in the area i will be in. i would not have noticed but for one of nthe ladies became ill. i cancelled this on the 3rd of May.i called the property but noboddy couild speak english so i got nowhere. nPlesse can you help me here in this matter as i have used booking .com for all my bookingsthanking you in anticipation best regardsEllie Keating
Current Answers
Answer #1: Posted by waelsaidani1 on May 15th, 2017 5:29 AM
Cancellation and prepayment policies may vary according to room type. Please carefully read The Fine Print (below the room types or at the bottom of each Supplier page on our Platform) and Important Information in your reservation confirmation for additional policies as may be applied by the Supplier (e.g. with respect to age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the Supplier agrees or allows otherwise under its (pre)payment and cancellation policy.
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