Question posted by davidgordonallen on October 1st, 2016

Unable To Change Password

I've had a CompuServe account for over 22 years and have always been able to change my password OK.......... but now am unable to. The system wants to verify who I am by sending an email to an alternate address that I no longer have access to. So... it then asks me who my favorite singer is but I have no idea and have never told CS! Then it asks for details like date of birth and zip code etc. but CS never knew my date of birth.To cut a long story short I can no longer change my password. Any ideas? Thanks!

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Answer #1: Posted by TommyKervz on October 1st, 2016 5:32 AM
This answer was accepted by the poster of the original question.
TommyKervz

Member since:
January 10th, 2013

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Hello. I suggest you CompuServe account help center for assistance.

Account Support

1-800-848-8990 (Mon-Sat: 10am-10pm EST; Closed Sundays and all major U.S. Holidays)

Hope that is helpful.
Kervz at www.satechhelp.co.za

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