Need To Cancel Ticket

need to cancel ticket confirmation # BkyQsx. Traveler sick and unable to fly What is the refund policy?

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Answer #1: Posted by Dutch on April 29th, 2011 12:32 PM

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Dutch

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Tickets purchased at continental.com or from Reservations may be eligible for our 24-Hour Flexible Booking Policy.

In all other cases, a refund may be requested for any fare that allows refunds. Depending on the rules of the fare purchased, a cancellation penalty may apply. Most fares are non-refundable, and are not eligible for voluntary refunds. However, the value of your ticket may be eligible to be applied toward the value of a new ticket for a fee.

The amount of refund you will receive depends on several variables. For example, if the ticket has both refundable and non-refundable fares included, each fare will be looked at individually. Tickets that are partially travelled will be calculated using a prorate amount based on the rules of the ticket purchased and segments flown. Fees and surcharges collected in conjunction with the ticket will only be refunded if applicable.

Contact Refund Services E-mail:[email protected]Fax:713.324.1431Address:Continental Airlines
Customer Refund Services
P.O. Box 3046 HQJRF
Houston TX 77253-3046

Please be sure to include your Continental Airlines ticket number, name of the customer on the ticket and/or flight information (customer name, flight number, date of travel and departure city). In addition, please state the nature of your request and contact information.

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