Corsair Survivor Failed. Request Assistance For Replacement?

Ladies and Gentlemen,I have be set back significantly today. My. Son. Charles R Karchner III. After finishing a huge amount of his business as a senior in college at Penn State deadline. Was derailed when the stick I gave him crashed. Charlie then went to Staples immediately to recover an image. The inspection revealed all the files on the drive where corrupted as an error. Their direct analysis revealed at break in the source code within Survivor that triggered a total loss of data. Charlie's options were to pay $500 dollars to send the unbeatable stick off to a source lab to receive this image. Having 30 plus years in this ways and means I checked the USB. At now the point where Windows must re- format . This dependable resource. Since there is a ten year guarantee. I am requesting a direct replacement up front since now a general engineering senior has lost approximately 3000 files of hard work. He said,"The dependability of my Survivor crashed before my presentation late today" . "This is not a happy time". "I must reproduce all my work, never thinking my final presentation in crush to be on time has left me short". "I saved all earlier copies". "Then having trusted the best stick in my mind , never expecting a failure on me". Charlie's optimism was to pick up where the trust ended today in the Survivor 3.0. In the meantime will you at your earliest convenience please ship a replacement to him? The best in your flagship!Charles R Karchner III