How Can I Get Intouch With Cricket To Complain About Customer Service?

I purchased 3 phones and was told that they would work in my area. Once I recieved those phones i could not activate them and could not make calls on them. After several hours on the phone with technical support and being transferred to every department at the company i was finally told that I had to return the phones at my own cost. What up set me was that the rep that sold me the phone seen what area I was in and new it was a dead zone and sold me the phones anyway.

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Answer #1: Posted by rickiedale37 on September 17th, 2010 8:35 AM

rickiedale37

Member since:
September 2nd, 2010

Points: 1,400

140
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I recently got my $75 refund from Cricket Wireless. It took a lot of work. I want to save you all the hassle I went through to arrive at these people and these numbers at Cricket Wireless. Teri: 858-882-6016. Clifton (who arranged my refund): 303-576-4496. DO NOT WASTE YOUR TIME WITH THEIR REGULAR "CUTOMER SERVICE", THEY'LL JUST GIVE YOU THE RUNAROUND!

Answer #2: Posted by rickiedale37 on September 3rd, 2010 11:42 AM

rickiedale37

Member since:
September 2nd, 2010

Points: 1,400

120
points

I called Cricket headquarters in San Diego (aka Leap Wireless) at 858-882-6000 and asked A LIVE AMERICAN RECEPTIONIST TO SPEAK to Jeff Nachbor, Senior Vice President Financial Operation and Chief Accounting Officer. I got his answering machine. I left a message demanding the refund of my $75 with my account and phone number. I WILL call every executive on the list, over and over, until I get my money back. I'll let you know how this goes.

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