Closed Captioning

My mom had closed captioning on both her tv's. Now it's gone. I've checked the settings on her tv and everything is fine. Why can't we access closed captions?

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DIRECTV DIRECTV Subtitles
...button to highlight it 's now easier to read closed captioning. With the new DIRECTV Subtitles feature, you get the same text as standard closed captioning What equipment do I need to read and more...hear the audio. DIRECTV Subtitles will appear over the video. Will our 3D signal work with closed captioning, but it , then press Select. It's available on your remote. Here's how it ...
DIRECTV Where can I find the HD channels available to me?
... cases, these similar HD channels are put on the same viewer channels as , existing SD channels, they are listed in SD. How do I format my TV for HD? For HD channels similar to, but not the same as the SD version. Both versions are located in the program guide...
DIRECTV How to troubleshoot issues with closed captioning
... the local settings are errors found in the generation of captions especially during live programming events, such as part of the broadcast feed they deliver to DIRECTV. In some cases, a customer's hardware may be missing or garbled. DIRECTV broadcast systems are designed to pass-through to , P.O. Solutions : For immediate closed captioning Problem Closed Caption issues can...