Question posted by landry2176 on May 23rd, 2013

Tv Programs Freezes

When the tv freezes we get "no decoder" message so working with the receiver we have done the following: Have shut down, have re-booted (takes a forever)-have unplugged and tried again and have run the self test which shows each time video test failed G2C-0

Current Answers

Answer #1: Posted by TommyKervz on May 23rd, 2013 10:01 AM
This answer was accepted by the poster of the original question.
TommyKervz

Member since:
January 10th, 2013

Points: 17,776,813
1,100
points
Greetings - I would strongly suggest you get hold of a DIRECTV technical rep using the Customer Services line below
1-800-531-5000

(Technical support is available 24 hours a day, 7 days a week)

Hope this helps


Hope that is helpful.
Kervz at www.satechhelp.co.za

DIRECTV Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

  • DIRECTV On-Screen Message: "Please Call Customer Service x721"
    ...;us at 1-800-531-5000. On-Screen Message: "Searching for this channel. is part of your programming package, you 're trying to watch may not have the programming information for Satellite Signal" Wait 15 seconds, then plug it on. change your receiver by turning it off and unplugging it. Possible Causes The channel you can ...
  • DIRECTV Troubleshooting On directv.com
    On Screen Display - What does that matches the message you need to directv.com/troubleshooting , and click on your TV. Programming Not Authorized Just click over to do. On-Screen Message: "Searching for Satellite Signal" On-Screen Message: "Please Call Customer Service x721" DVR Technical Support Sometimes a message appears suggesting I call DIRECTV at a certain extension. ...
  • DIRECTV How do I format my TV for HD?
    ....), a DIRECTV Slimline Dish, HD receiver, and HD television equipment are displayed in a variety of HD 3D programming on DIRECTV? To optimize your DIRECTV remote for the current display resolution. What is 1080p? To change the setting, follow these simple steps: Push MENU on your viewing experience, you can I test to see if my HDTV...

Similar Questions

Ask a New Question
Use the box below to post a new question about DIRECTV.
Points & Prizes
  • You can earn points for nearly everything you do on HelpOwl.com
  • You can trade in those points for gift cards at leading retailers such as Amazon.com and Walmart
  • It's that simple!
See How it Works
Create a Free Account

DIRECTV Manuals

Find free DIRECTV manuals and user guides available at ManualOwl.com. Try out our unique manual viewer allowing you to interact with manuals from directly within your browser!

DIRECTV Reviews

View thousands of DIRECTV user reviews and customer ratings available at ReviewOwl.com.

Contact Information

Complete DIRECTV customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed DIRECTV customer service rankings, employee comments and much more from our sister site.