Dell Inspiron N5010 Support Question
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Question posted by crMar on November 21st, 2013
Dell How To Config Sound In The Inspiron N5010
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Answer #1: Posted by DellJesse1 on November 22nd, 2013 12:04 PM
crMar,
Below is information to help you resolve the sound issue on your system.
No Audio- Determine if the problem is only on the internal or external speakers or both.
- If the problem is external only, try reseating the speakers or headphones. Also try another set of speakers or headphones if available. Check the speaker connector for damage. If the problem does not happen with different speakers, then the problem is related to the external device. If it persists, then there is a problem with either the audio connector or the audio controller. Confirm this by running Dell™ Diagnostics.
- If the problem is internal only, try shaking the unit and see if the sound returns or plays intermittently. If it does, then a connection for the speakers is loose and the unit needs service. If there is still no sound at all, then try deleting the hardware profile (if possible) and recreating it. Test the speakers using Dell Diagnostics both internally and externally. If the problem only happens on the internal speakers, then the speakers and possibly the system board need to be replaced.
- If there is no audio from either internal or external speakers, then check the following:
- Adjust the volume controls. Some systems also have an external volume control in addition to the one in the Windows® operating system.
- Check Device Manager and ensure the audio driver is installed correctly. Any problems indicated here can normally be resolved by reinstalling the audio driver from the Resource CD or from support.dell.com.
- If the audio is installed correctly in Windows but there still is no sound, run Dell Diagnostics on the audio controller. If these fail or no sound is heard, then replace the system board. If audio does play during this test, then the problem is most likely software related.
Thank You,
Dell-Jesse1
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