Shutting Down Problem

Hello mohankumarsvvs,

I am from Dell Social Media and Community.

There can be several causes for a notebook system to shutdown randomly when you are working on it.

1. Overheating
Computers often shut down because they are overheated. This could be a result of several underlying problems. A malfunctioning fan could be the reason for the processor's excess heat. If the fan is turning too slowly or not at all, it may not take long for the temperature inside the computer to reach a point that will cause it to stop working and shut down. In these instances, a fan motor may need to be replaced, which can be done on your own or by taking it in to a computer repair technician.

Sometimes the problem is much simpler. The vents in your laptop are meant to allow air to circulate through the system in order to cool the processor. Over time, dust and debris may clog the vents if they are not regularly cleaned. The clogs prevent air from entering the vents and this may lead to overheating. Unless the heat has caused serious damage, cleaning the vents out may solve the problem and the laptop will work normally.

2.Power Supply
If the laptop computer suddenly shuts down, it could be because of a break in the power supply. If the laptop is plugged into an outlet for power, check to see if the plug was pulled from the socket and make sure the cord is properly connected to the computer.

If the laptop is running on battery power, then it is possible that the battery is drained and no longer has enough power to run the computer. A simple recharge of the laptop battery should fix the problem. Typically, a laptop has an indicator on the screen that tells how much battery life is left so that a shutdown is not a surprise.

Verify with another known good power outlet or AC Adapter or battery and confirm if the issue persists.

3.Virus
Some computer viruses can cause the sudden shutdown of a computer. These destructive programs can be picked up online from websites that are untrustworthy or from downloading information contained in spam emails etc.

There are several anti-virus softwares available online to scan and clean your system.


If this has not helped you or if you need any further assistance, feel free to message me on Twitter. I will be happy to assist.

Dell-Niranjan
Twitter: @NiranjanatDell

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NiranjanAtDell
Dell Inc