Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
Find answers below for this question about Dell OptiPlex 360.Need a Dell OptiPlex 360 manual? We have 1 online manual for this item!
Question posted by dejoihu on August 6th, 2014
Dell Optiplex Gx360 Does Not Recover From Sleep Mode
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
Models DCSM and DCNE
www.dell.com | support.dell.com Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. For more
information about your computer.
Setup and Quick Reference Guide - Page 2
...United States and/or other countries. Dell Inc. disclaims any manner whatsoever without notice. © 2008 Dell Inc.
Use of this text: Dell, the DELL logo, OptiPlex, and DellConnect are registered trademarks of...either the entities claiming the marks and names or their products.
If you purchased a Dell™ n Series computer, any references in trademarks and trade names other than its ...
Setup and Quick Reference Guide - Page 4
3 Specifications - Mini Tower Computer 25
4 Specifications - Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers ...
Setup and Quick Reference Guide - Page 5
7 Finding Information 49
8 Getting Help 51
Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53
Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57
Index 59
Contents
5
Setup and Quick Reference Guide - Page 24
... and settings?
The wizard reads the collected files and settings and applies them to the Dell™ Knowledge Base document may not be available in certain countries.
24
Setting Up Your...Transfer Wizard welcome screen, click Next.
4 On the Which computer is this procedure, search support.dell.com for transferring your new computer. When all of the settings and files have been applied,...
Setup and Quick Reference Guide - Page 28
... green light indicates the computer is reading data from or writing data to the SATA hard drive or CD/DVD.
28
Specifications - Blinking green in sleep state; This indication could be a system board or a power supply problem (see "Power Problems" on page 37). The blinking amber indicates a problem with the system...
Setup and Quick Reference Guide - Page 34
The blinking amber indicates a problem with the system board. Desktop Computer A solid amber light when the computer does not start indicates that the system board cannot...light - solid green for power-on back panel
push button green light - Blinking green in sleep state; This indication could be a system board or a power supply problem (see "Power Problems" on page 37).
34
Specifications...
Setup and Quick Reference Guide - Page 37
...read the safety information that the device is not receiving power. • Reseat the power cable in the power connector on support.dell.com . IF T H E POWER LIGHT IS OFF - Troubleshooting Tips
37
Troubleshooting Tips
CAUTION: Always unplug your computer from ... Start button , and click Help and Support. 2 Type hardware troubleshooter in a program, see www.dell.com/regulatory_compliance.
Setup and Quick Reference Guide - Page 38
... L I N K I N T E R F E R E N C E - The computer is securely connected to the system board power connector (see in standby mode. ELIMINATE I N G B L U E -
IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING -
• Ensure that the display is connected and ... your Service Manual at support.dell.com).
• Ensure that the main power cable and the ...
Setup and Quick Reference Guide - Page 39
... TO THE COMPUTER AND TO
THE ELECTRICAL OUTLET
Troubleshooting Tips
39 For additional safety best practices information, see "Dell Diagnostics" on page 41). Desktop Computer" on page 31. • Run the Dell Diagnostics (see www.dell.com/regulatory_compliance. Memory Problems
CAUTION: Before working inside your computer, read the safety information that shipped with the...
Setup and Quick Reference Guide - Page 41
... you see the Microsoft® Windows® desktop, and then shut down your computer and try again. NOTE: If you wait too long and the operating system logo appears, continue to wait until you begin any of software and hardware updates for the Dell Technical Update service, go to a working electrical outlet...
Setup and Quick Reference Guide - Page 42
..., and follow the instructions on the screen
42
Troubleshooting Tips NOTE: The next steps change the boot sequence for your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that appears and press .
5 Type 1 to start the CD menu and press to proceed. 6... press .
4 Select the Boot from CD-ROM option from the menu that you see the Microsoft® Windows® desktop;
Setup and Quick Reference Guide - Page 43
... appear. If you are an administrator on page 43). NOTE: The User Account Control window may appear. Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your computer. a Click the Windows Vista Start button , and right-click Computer...
Setup and Quick Reference Guide - Page 44
....
4 When you see "Restoring Your Operating System" on page 46)
1 With the Windows desktop displayed, insert your system window.
6 Click the driver that existed before you want to the operating... not resolve the problem, use System Restore (see the Windows desktop, reinsert the Drivers and Utilities media.
5 At the Welcome Dell System Owner screen, click Next.
If this is your computer ...
Setup and Quick Reference Guide - Page 46
... my last restoration and click Next. If possible, back up the data before using Dell Factory Image Restore.
Undoing the Last System Restore
NOTICE: Before you set your computer.... certain countries or on certain computers. 1 Turn on the computer, click Continue; NOTE: Dell Factory Image Restore may not be available in this document were written for example, documents, spreadsheets...
Setup and Quick Reference Guide - Page 47
... and Utilities media. The Confirm Data Deletion screen appears. 3 Select Repair Your Computer. NOTE: Depending upon your primary hard drive to select Dell Factory Tools, then Dell Factory Image Restore.
8 On the Dell Factory Image Restore welcome screen, click Next.
To reinstall Windows, you may take 5 or more minutes to restart the computer.
Setup and Quick Reference Guide - Page 48
...Windows® desktop; If you wait too long and the operating system logo appears, wait until you requested the media, the Dell Drivers and Utilities media and Dell Operating System .... 3 If the Install Windows message appears, click Exit. 4 Restart the computer, and when the DELL logo appears, press
immediately.
then, restart your computer. NOTE: Depending on the screen to complete the...
Setup and Quick Reference Guide - Page 49
... your computer
The Drivers and Utilities media is located on your computer.
• Use the Service Tag to identify your computer when you use support.dell.com or contact support.
• Enter the Express Service Code to your computer.
Finding Information
49 NOTE: Drivers and documentation updates can be found at...
Setup and Quick Reference Guide - Page 53
... Service
To check on the status of any Dell products that correspond to the questions most frequently asked by Dell customers about their laptop and desktop computers.
For the telephone number to call for your region, see "Contacting Dell" on page 57. Have your region, see "Contacting Dell" on your questions. For the telephone number...
Setup and Quick Reference Guide - Page 59
..., 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49
diagnostics Dell, 41
documentation, 49 Dell Technology Guide, 50 Service Manual, 50
drivers, 43 drivers and utilities media, 49 identifying, 43 reinstalling, 43 returning to a previous version, 43
Drivers...
