Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
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Question posted by mornickm on February 15th, 2014
How To Perform Recovery Partition On Dell Optiplex 360
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
Models DCSM and DCNE
www.dell.com | support.dell.com
Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. For more
information about your computer.
Setup and Quick Reference Guide - Page 2
... document to avoid the problem. Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are trademarks of Microsoft Corporation in this text: Dell, the DELL logo, OptiPlex, and DellConnect are either potential damage to hardware or loss of data and tells you make better use of certain U.S. and other intellectual property...
Setup and Quick Reference Guide - Page 4
3 Specifications - Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers and Utilities 43
Restoring Your Operating ...
Setup and Quick Reference Guide - Page 5
7 Finding Information 49
8 Getting Help 51
Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53
Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57
Index 59
Contents
5
Setup and Quick Reference Guide - Page 18
7 Connect to your network.
4 5
3
2
6
1
1 Internet service
2 cable or DSL modem
3 wireless router
4 desktop computer with network adapter
5 desktop computer with your computer's performance, possibly causing it to overheat. CAUTION: Before installing your computer in an enclosure, read the safety instructions that shipped with USB wireless 6 USB wireless adapter ...
Setup and Quick Reference Guide - Page 19
... has doors, the doors need to permit the airflow required for proper ventilation. Setting Up Your Computer
19 Desktop Computer" on page 31.
• Leave a 10.2-cm (4-in) minimum clearance on page 25 or...at the back. Restricting the airflow impacts your computer's performance, possibly causing it to overheat.
• If your computer's specifications, see "Specifications - temperature.
Setup and Quick Reference Guide - Page 20
... exit any open programs. 2 Double-click the ISP icon on the Microsoft® Windows® desktop. 3 Follow the instructions on the screen to complete the setup.
If you set up an Internet connection with a different ISP, perform the steps in the appropriate section below.
20
Setting Up Your Computer To connect to...
Setup and Quick Reference Guide - Page 24
...On the Where are the files and settings?
NOTE: For more information about this procedure, search support.dell.com for fastwiz (on the appropriate removable media) and click OK.
3 On the Files and ...154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft® Windows® XP Operating System?).
To transfer data to...
Setup and Quick Reference Guide - Page 37
... working inside your computer. IF T H E POWER LIGHT IS OFF - Troubleshooting Tips
CAUTION: Always unplug your Service Manual on support.dell.com .
Troubleshooting Tips
37
Tips
• If a device does not work, ensure that the device is correctly installed. • .... 2 Type hardware troubleshooter in the search field and press
to system messages, see www.dell.com/regulatory_compliance.
Setup and Quick Reference Guide - Page 38
Press a key on , see your Service Manual on support.dell.com. The computer is in your Service Manual at support.dell.com).
• Ensure that the main power cable and the front panel cable are securely connected to resume normal operation.
• Bypass power strips, power ...
Setup and Quick Reference Guide - Page 39
... THE COMPUTER AND TO
THE ELECTRICAL OUTLET
Troubleshooting Tips
39 Desktop Computer" on page 31. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 41). If necessary, install additional memory...8226; Save and close any open files and exit any open programs you set your Dell computer to ensure that shipped with your computer. Memory Problems
CAUTION: Before working inside your...
Setup and Quick Reference Guide - Page 41
...partition has been found, run the Dell Diagnostics from the Start menu, go to support.dell.com and download the software.
Access the Dell Support Utility from the icon on (or restart) your computer. 3 When the DELL.... Dell Diagnostics
CAUTION: Before you see the Microsoft® Windows® desktop, and then shut down your computer and try again.
Dell Support Utility
The Dell Support...
Setup and Quick Reference Guide - Page 42
...Utilities media. 2 Shut down and restart the computer. Starting the Dell Diagnostics From the Dell Drivers and Utilities Media
NOTE: The Dell Drivers and Utilities media is appropriate for one time only. NOTE:...174; Windows® desktop; 4 Press any key to start the CD menu and press to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the diagnostics utility partition on your hard drive,...
Setup and Quick Reference Guide - Page 44
... Click the driver that existed before you see the Windows desktop, reinsert the Drivers and Utilities media.
5 At the Welcome Dell System Owner screen, click Next. If this is your media...8226; Microsoft System Restore (see "Restoring Your Operating System" on page 46)
1 With the Windows desktop displayed, insert your computer to the operating state that you want to step 5.
2 When the Drivers...
Setup and Quick Reference Guide - Page 47
...complete.
The Dell Drivers and ...Dell Factory Tools, then Dell Factory Image Restore.
8 On the Dell Factory Image Restore welcome screen, click Next. 3 Select Repair Your Computer. To reinstall Windows, you ordered your computer. The System Recovery Options window appears.
4 Select a keyboard layout and click Next. 5 To access the recovery options, log on page 46)
NOTICE: Before performing...
Setup and Quick Reference Guide - Page 48
...and the operating system logo appears, wait until you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer and try again.
5 ... media. 3 If the Install Windows message appears, click Exit. 4 Restart the computer, and when the DELL logo appears, press
immediately. NOTE: Depending on the screen to Boot from CD-ROM, and follow the...
Setup and Quick Reference Guide - Page 49
...located on your computer.
• Use the Service Tag to identify your computer when you use support.dell.com or contact support.
• Enter the Express Service Code to your computer or advanced technical-... NOTE: Drivers and documentation updates can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may ship with your computer.
Setup and Quick Reference Guide - Page 53
... number to the questions most frequently asked by Dell customers about their laptop and desktop computers.
Getting Help
53 • Dell Support e-mail addresses: mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com (Latin America and Caribbean countries only)
apsupport@dell.com (Asian/Pacific countries only)
• Dell Marketing and Sales e-mail addresses: apmarketing...
Setup and Quick Reference Guide - Page 56
...problem and troubleshooting procedures you connected to a printer, print each file before calling Dell. If the computer is connected to a network? Diagnostics Checklist Name: Date: Address...Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed:
56
Getting Help Error message, beep code, ...
Setup and Quick Reference Guide - Page 59
..., 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49
diagnostics Dell, 41
documentation, 49 Dell Technology Guide, 50 Service Manual, 50
drivers, 43 drivers and utilities media, 49 identifying, 43 reinstalling, 43 returning to a previous version, 43
Drivers...
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