Dell OptiPlex 390 Support Question
Dell OptiPlex 390 Support Question
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Question posted by hammliljch on March 26th, 2014
Dell 390 Optiplex Wont Boot. Blue Light 1 2
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Current Answers
Answer #1: Posted by freginold on May 15th, 2014 4:20 PM
freginold
Member since:
December 20th, 2011 Points: 23,253,895
Member since:
December 20th, 2011 Points: 23,253,895
Hi, when a desktop computer won't turn on, it's typically one of two things: the power supply unit or the motherboard (assuming you've ruled out the power coming from the wall or surge protector).
Power supplies are generally not terribly expensive. If you're not getting any power at all, the power supply is a likely culprit. It's a much cheaper option to try than the motherboard.
The motherboard is expensive to replace, so if you think the motherboard is the problem (if you've tried the power supply or ruled it out as the problem) it might be cheaper to get a new computer than have the motherboard repaired or replaced.
Related Dell OptiPlex 390 Manual Pages
User Manual - Page 1
... Of Mini-Tower
1. Front And Back View
Figure 1. optical drive bay 3. optical drive
7. power-supply diagnostic light 11. power cable connector
Regulatory Model :D12M, D07D, D04S Regulatory Type :D12M001, D07D001,
D04S001 2011 - 05 Dell Optiplex 390
Setup And Features Information
About Warnings
WARNING: A WARNING indicates a potential for property damage, personal injury, or death...
User Manual - Page 8
... support.dell.com/manuals. Drive activity light
Blue light - The power cable must be defective. If the LED does not light up, the power supply may be connected during this test.
8 Memory Minimum memory Maximum memory
1 GB 8 GB
Drives Externally accessible:
5.25 inch drive bays Internally accessible:
3.5 inch drive bays
Mini-Tower two two
Desktop one...
Technical Guide - Page 1
DELL TM OPTIPLEX TM 390
TECHNICAL GUIDEBOOK-
INSIDE THE OPTIPLEX 390
Technical Guide - Page 3
DELL™ OPTIPLEX™ 390 TECHNICAL GUIDEBOOK -FINAL
MINI TOWER COMPUTER (MT) VIEW
1
6
10
7
11
15
2
12
16
8 3
4
9
5
13
14
FRONT VIEW
BACK VIEW
1 Power Button, Power Light
6 Optical Drive (optional)
2 Optical Drive Bay (optional)
7 Optical Drive Eject Button
3 Microphone Connector 8 USB 2.0 Connectors (2)
4 Headphone Connector 9 Drive Activity Light
10 Power Supply ...
Technical Guide - Page 4
DELL™ OPTIPLEX™ 390 TECHNICAL GUIDEBOOK -FINAL
MT System Board Components
Number
Name
1
Front IO connector (FRONTPANEL))
2
Internal Speaker Connector (INT_SPKR)
3
System fan Connector (FAN_SYS1)
4
SATA 1 Connector(SATA1)
5
SATA 0 ...
Technical Guide - Page 5
DELL™ OPTIPLEX™ 390 TECHNICAL GUIDEBOOK -FINAL DESKTOP COMPUTER (DT) VIEW
1
2
3
9 10
11
4 56 7 8
12
13
14 15
FRONT VIEW 1 Optical Drive
BACK VIEW 5 Microphone Connector 9 Padlock Ring
13 Expansion Card Slots(4)
2 Optical Drive Eject Button 6 Headphone Connector 10 Security Cable Slot
3 Power Button, Power Light
4 USB Connectors (2)
7 Drive Activity Light 8 Diagnostic ...
Technical Guide - Page 6
DELL™ OPTIPLEX™ 390 TECHNICAL GUIDEBOOK -FINAL
DT System Board Components
Number
Name
1
Front IO connector (FRONTPANEL))
2
Internal Speaker Connector (INT_SPKR)
3
System fan Connector (FAN_SYS1)
4
SATA 1 Connector(SATA1)
5
SATA 0 ...
Technical Guide - Page 7
DELL™ OPTIPLEX™ 390 TECHNICAL GUIDEBOOK -FINAL SMALL FORM FACTOR COMPUTER (SFF) VIEW
1
2
3
9
10
11 12 13
4 56
7 8
14
15
FRONT VIEW
1 Optical Drive
5 Microphone Connector
2 Optical Drive Eject Button 6 Headphone Connector
3 Power Button, Power Light
4 USB 2.0 Connectors (2)
7 Diagnostic Lights (4) 8 Drive Activity Light
BACK VIEW 9 Padlock Ring
10 Security Cable Slot 11...
Technical Guide - Page 9
DELL™ OPTIPLEX™ 390 TECHNICAL GUIDEBOOK -FINAL
MARKETING SYSTEM CONFIGURATIONS
NOTE: Offerings may vary by country. OPERATING SYSTEM
...Windows Vista® Business SP2 (32 and 64 bit), Windows Vista® Ultimate SP2 (32 bit)
Basic Driver support only via Dell.com
FreeDOS for (N-series), Ubuntu® Linux version 10.10 (China only)
X
X
X
CHIPSET
Chipset Non-volatile memory on ...
Technical Guide - Page 10
... locking in specific product configurations worldwide. Processor availability subject to implement global IT standards by region/ country. DELL™ OPTIPLEX™ 390 TECHNICAL GUIDEBOOK -FINAL PROCESSOR
NOTE: Global Standard Products (GSP) are a subset of Dell's relationship products that are not a measure of configurations managed on a worldwide basis.
They ensure the same...
Technical Guide - Page 11
... memory modules are not installed in matched pairs, the computer will be installed in performance. The amount less depends on the actual system configuration. DELL™ OPTIPLEX™ 390 TECHNICAL GUIDEBOOK -FINAL MEMORY
NOTE: Memory modules should be less than 4GB. The entire 8GB memory range is available to 64-bit operating systems...
Technical Guide - Page 12
NOTE: Add in 1 Media Card Reader (MCR) is not available on selectable configuration. DELL™ OPTIPLEX™ 390 TECHNICAL GUIDEBOOK -FINAL
HARD DRIVES MT
Bays:
5.25-inch Optical Bay Supported (External)
2
Optical Drives Supported (maximum)
2
Hard Drive Bay Supported (Internal)
2
Hard Drives Supported 3.5"(...
Technical Guide - Page 13
DELL™ OPTIPLEX™ 390 TECHNICAL GUIDEBOOK -FINAL
GRAPHICS/VIDEO CONTROLLER
NOTE: MT supports full height (FH) cards and DT and SFF supports low profile (LP) cards. Intel HD Graphics [...
Technical Guide - Page 14
...Optional
Optional Optional Optional
14 DELL™ OPTIPLEX™ 390 TECHNICAL GUIDEBOOK -FINAL
COMMUNICATIONS - MT
DT
SFF
Dell Wireless 1520 PCIe WLAN card (802.11n)
Optional card
AUDIO AND SPEAKERS
Conexant CX20641 High Definition Audio Codec Internal Dell Business Audio Speaker Dell AX210 2.0 Desktop Speakers Dell AX510/AX510PA Flat Panel Soundbar Speakers
Dell USB Entry Keyboard with...
Technical Guide - Page 15
...
Standard
15 Technician will be provided by third-party. For more details on Dell Service Plans please to go to parts availability, geographical restrictions and terms of service contract. DELL™ OPTIPLEX™ 390 TECHNICAL GUIDEBOOK -FINAL
SECURITY Chassis Intrusion Switch Chassis lock slot and loop support
MT
DT
SFF
Optional
Standard
SERVICE AND...
Technical Guide - Page 18
... Factor Correction (APFC) power supply. Dell recommends only Universal Power Supplies (UPS) based on PSU max wattage)
Power Supply Fan
Compliance: 1watt requirement Blue Angel Compliant Climate Savers / 80Plus Compliant...4.0A 0.5A 235W 60W
N/A
819 BTU
60*25mm
Yes Yes Yes Yes
18 DELL™ OPTIPLEX™ 390 TECHNICAL GUIDEBOOK -FINAL POWER
NOTE: These form factors utilize a more than one 12v...
Technical Guide - Page 20
... IEEE standards compliance (example 802.1P) Hardware Certifications (example FCC, B, GS mark...) Boot ROM Support Network Transfer Mode (example Full Duplex, Half Duplex)
Network Transfer Rate (example...FH) cards and DT and SFF supports low profile (LP) cards.
DELL™ OPTIPLEX™ 390 TECHNICAL GUIDEBOOK -FINAL
AUDIO
INTEGRATED CONEXANT CX20641 HIGH DEFINITION AUDIO High Definition ...
Technical Guide - Page 21
...Power consumption (standby operation) IEEE standards compliance (example 802.1P) Hardware Certifications (example FCC, B, GS mark...) Boot ROM Support Network Transfer Mode (example Full Duplex, Half Duplex)
Network Transfer Rate (example 10BASE-T (half-duplex)... does not connote an actual operating speed of 1 Gb/sec. DELL™ OPTIPLEX™ 390 TECHNICAL GUIDEBOOK -FINAL COMMUNICATIONS -
Technical Guide - Page 34
DELL™ OPTIPLEX™ 390 TECHNICAL GUIDEBOOK -FINAL BIOS DEFAULTS
System Configuration
Integrated NIC: SATA Operation:
Drives: ...LAN:
Service Tag: Asset Tag: SERR Message:
Numlock LED: Keyboard Errors: POST HotKeys: Fast Boot:
Enabled ATA Enable (SATA-0, SATA-1, SATA-2, SATA3) Disable Enable (Boot Support, Front USB, Rear Dual USB, Rear Quad USB)
Disable
All
Enable Enable Enable Disable...
Owners Manual - Page 85
... on the front panel of the computer: Power supply diagnostic light
Blue light - Solid amber light when the computer does not start indicates a problem with the system board. Four lights located on and is reading data from or writing data to the power connector (at support.dell.com/manuals. The power cable must be connected to...
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